Learning SAP CRM

Hi all
I am having around 5 yrs experience in IT(Mech CAD-2yrs,SAP xMII-almost 2 years).I am interested to learn CRM functional,since i want to shift to functional side from technical side.Is this feasible option for me?
Thanks
Veeresh

Hi
veeresh,
Entrering this field is easy if you can analyse & practice,here are few links to understand the basic ideas & concepts
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
You can also checkout : http://www.crm2day.com/
Regards
Naveen
Reward points if helpful.

Similar Messages

More information on SAP CRM

hello all,
i just want to know how to certified SAP functional consultant ,courses,fees,place,training institution .please advise
thanks
prajith

Hi. You can learn SAP CRM course at Siemens which is an authorised centre. IT is abt 2.5-3 lacs. you can take up the certificate later. To get a job, most companies will look out for domain experience in sales or marketing..
I would suggest you to attend an onlline course or study in centres at Bangalore/Hyd, practice on IDES version for some time and then take up your certification though I cannot assure you the quality of such places. you can take up a CRM course for about 10-15k.
Ask for real time trainers. Practice well and when u r ready go for certification.
I have heard of many people leaving their jobs to do the SAP course. Pls dont do this.Try to study side by side.

Advice on SAP CRM

Hi Experts,
I am working on SAP ABAP, is it good to learn SAP CRM for future career, basically i am Graduate in Maths & Chemical engg.; working on ABAP for the last 3 years, i am very much interested to switchover to new SAP areas. I am doing my M.B.A(Part time course) and i have couple of years of experience in PHP/MYSQL before i was SAP consultant.
Please suggest is it fine to me in future & let me know future of SAP CRM.
Thanks in advance.
REgards.
Vishnu.

Hi Vishnu,
You have good experience in ABAP .you did not mention in which areas you are comfortable with Like SD or MM .if you want to be an techno functional expertise you can always think of having good knowledge in one of the areas you work with .
As you are looking for the career in CRM just go through this.
CRM deals with Customers .
Customer Relationship Management has become a crucial factor for the success
of a business. The customer is of central importance to the company and its
business processes.
The goal of CRM is to establish, retain and improve long-term relationships with
customers.
Traditional direct sales is characterized by decentralized information on customers.
In some cases, only one employee has knowledge of the customer and contact
information.
This information is not typically used collectively within the organization.
If information is forwarded, it is often limited and incorrect. Employee
fluctuations mean that valuable customer information is often lost.
Every employee who requires information on customer contacts can now use
CRM to obtain immediate access to all contact information.
By analyzing information, a company obtains broad knowledge of customers.
This enables a company to improve the services they offer, process inquiries more
quickly, develop relationships and promote stronger customer loyalty.
The mySAP CRM solution supports marketing, sales/distribution, and service
processes across all contact channels and supplies accurate analyses that can be
used for decision-making purposes.
mySAP CRM is a best-of-breed solution that allows you to optimize customer
relations across all phases, from customer acquisition through sales via all
available distribution and interaction channels to customer service.
mySAP CRM is based on the SAP NetWeaver technology platform, which means
that it can be seamlessly integrated into your existing IT landscape right from
the start.
Sail

Sap CRM study material needed

Hi Everyone,
I'm an abaper and now I would really like to learn Sap CRM.
can anyone tell me where can I find good study material for beginners like me. I need some tutorials that explains everything from scratch.
thanks in advance.
Pooja.

Pooja,
Your best bets are the following:
Purchase the OKP materials for SAP CRM
http://service.sap.com/okp
Buy the SAP Press books on SAP CRM
http://www.sap-press.de (international) http://www.sap-press.com (united states)
Get a subscription to the CRM Expert Online
http://www.crmexpertonline.com
Read the entire CRM wiki for more ideas:
https://www.sdn.sap.com/irj/scn/wiki?path=/display/crm/home
I'm going to lock this thread as it will normally turn into a thread of e-mail distribution of documents after several posts. However the areas I gave you should provide enough starting points for CRM knowledge.
Thank you,
Stephen
CRM Forum Moderator

Regarding Sap CRM

What about the future of Sap CRM.can people of Sap SD learn Sap CRM.Oppurtinities in India.

Hi,
     the future is definitely going to be bright with the rise in development and modernisation across the globe inorder to be a better place where you get quality in time all the time. For all this to happen industries would want to have a strong ERP system in place and there comes SAP. The number one in the ERP segment. And thus you can find oppurtunities in SAP SD and grow further with the addition of CRM as the internet segment is further geared for a huge growth. So, CRM on internet, mobile are few of the things going to be in demand.
    India is one place where SAP AG is particularly interested as the environment is poised for growth at par with China.
   Hope the info throws some light. Pl reward if found useful
Thanks & Regards
Sadhu Kishore

SAP MDM + SAP CRM

Hi Experts!
I am SAP MDM technical consultant and i want to add something more concrete to my SAP skill set.
For that i want to learn SAP CRM.PLease tell me how is SAP MDM+ SAP CRM as a skill set combination as compared to SAP MDM + SAP BI ?
Thanks in advance!!
Ravi

Dear Ravi ,
This is not the correct forum to post such questions. Please close this thread and re post it in "Community Discusstion ---> Career Center".
Hope you will understand this.
Thanks.
Regards,
Nikhil

SAP CRM Training Material

Hi Friends,
I am planing to learn SAP CRM, Kindly please help me to get SAP CRM training materials.
I appreciate your help in advance.
Thanks,
Regards
Venkat

Hi Sundar
There is a study material for Middleware CR-555.Am not sure whether you can download it.
Cheers

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya

Hi ,
In the SDN lot of documents are there search in the WIKI.check the standard sap doc cr100.

SAP CRM sales order

HI CRM Gurus
Now i am learning SAP CRM,
Please tell me how to create sales order in SAP CRM, how to create customer master record, and material master record.
Isn't possible to create in SAP CRM.
If possible pls tell me path or tcode
Thanks in advance
Satya

Hi
as a standard process , CRM uses the Replicated Master data from ECC .
1) Customer record will be maintained in ECC ( T-code XD01), same will get replicated to CRM
     To view customer master in CRM, use T-code : BP
2) Material master data maintained by MM module will be replicated to CRM
    To view Material master in CRM, use T-code : COMMPR01
    However Service masters can be created localy in CRM using COMMPR01.
3) Employee Master datra maintained by HR module will be replicated and creates BP number in CRM.
     To view Employee BP master in CRM, use T-code : BP
Best Regards
Nagaraj G

SAP CRM material

Hi,
Can anybody let me know about the SAP CRM online material. I am new to SAP CRM and i want to learn SAP CRM.
So please help me.
Thanks,
Archana

Hi,
If you want to learn for self learning, goto help.sap.com. If you want to learn for project follow best practice doc. at help.sap.com. Best practice docs are preconfigured scenarios.
Best regards
Pankaj Kumar

SAP CRM - no confidence in UI by SAP?

After reading this blog and looking at the article attached to the blog. I had an interesting question:
Can Rich Internet Applications finally be accepted as a credible application development platform for SAP?
Does SAP have any confidence in its own CRM software? Right now SAP is touting how easy to use the new version of SAP CRM is, and yet this article implies they don't use their own product's user interface.
Now I know the eSOA mantra says this shouldn't matter, but I would say this is one of those cases where it doesn't. If the vendor won't/can't use their own CRM software because the UI is too ugly/clumsy or other reason, why should I as a customer.
As a customer I don't want to purchase a CRM software and then have to purchase a better UI to go on top of the software. I might as well spend the money on software that might have a better UI perceived by my sales folks(think siebel, salesforce.com, sugarcm, etc), and spend those dollars on integration instead. It's a lot cheaper to do integration work, than completely rewrite the UI to meet my users needs.
I'm also wondering why SAP would even send this message by displaying this article on SDN? I'm sure if the guys at oracle saw this article, we would see a press release from that says something of the like:
"Even SAP acknowledges, that SAP CRM is too difficult to use".
I bring this up because we are selling use of SAP CRM 2007 in house right now, and it makes it harder for me to sell the solution to my business users, if there are conflicting messages on the market.
Take care,
Stephen

> Wow, you almost have the "nightmare" scenario when it comes to maintenance. I just have to ask what functional areas (high level) did you implement? Was it the marketing module?
I can tell you...
We were using Mobiles Sales with activities, campaigns, sales documents and master data and we switched that to CRM 2005 and Portal (+ adding BI reporting functionality with BI-CRM content). For the Java part there's enough said (by me) already, I won't start again with that (mess). The CRM looked pretty well at first sight but devil's in the detail.
> The marketing module in CRM 40 was so unstable on SP08 that basically we ditched the application and wrote something custom in the SAP GUI instead. Any t-code that had over 400 related notes(segment builder) is just a nightmare not to mention just plain bugs in the PCUI that we weren't willing to wait a month for fixes.
Well.. people have always be VERY helpful, especially the guys and girls in India were doing a very good job at fixing bugs - once the communication was done via email and not via phone...;) But you're right - it's taking sometimes too much time to get a fix and yet-another-note.
> I still think the SAP GUI sometimes beats the web based interfaces, once you learn how to use it. The problem was that everyone got obessed with zero-client installations and forgot about the benefits of "specialized" clients. Now everyone is basically trying to make a web browser work like a desktop client, which puts you back full circle.
Everyone THINKS it's zero installation but in fact you have to configure proxy exceptions, add/install certificates, enable/disable Javascript things, add trusted sites, (re-)configure firewalls on Laptops, delete browser caches, install SVG viewer and other "plugins", install and maintain security fixes for the browser etc. etc. and this on a distributed environment where our sales reps are spread over the whole world in different time zones. So the "zero-installation" is nothing but marketing flowery because the maintenance you needed to put into Mobile Sales is now needed for the browser - nice antagonism
> In would have been interesting to see how well SAP would have fared if they had made the mistake of making the original R/3 application 2-tier instead of a 3-tier client/server.
It's been like that @ R/2 times and I must tell you I loved the green screens (http://www.sapdesignguild.org/resources/images_hist/R2-0.GIF and http://www.sapdesignguild.org/resources/images_hist/SCREENO1.GIF)
Markus

Bounce Management in SAP CRM 2007

Hi Experts,
we have SAP CRM 2007 and I have a few questions about Bounce Management.
It is a very simple scenario, so it´s fine if only hard bounces for incoming EMails are handled.
1) Do you need ERMS for that simple form of Bounce Mgt?
2) Is the Usage of Inetraction Center required? (We do not want to)
3) Is it possible/recommended to create Activities out of incoming bounces?
4) Can you segment on Bounces, not only within the Campaign Automation?
5) What ist the effort/set up to use Bounce Mgt in that simple scenario about?
Thanks a lot
Florian

Yes, I was mentioning SAP Note 897730. The major pre-requisite mentioned there is Event linkage settings through SWETYPV transaction and in your case you just need to do the Rule Modeler settings. If you are using DEFAULT policy you do not need to do anything in Service Manager Profile.
The note pre-requisites mentioned are
The required services and service manager profiles for using the E-Mail Response Management System (ERMS) are defined: All entries necessary for bounce management are delivered in the default Customizing. As I mentioned before Service Manager Profile: Bounce is already defined and you are going to use that profile. The required service in your case would be "Bounce Data Update" or one of the 5 standard service mentioned in this note. These are already defined and taken care of in standard configurations. Therefore, you do not need to do anything over there.
Please do the above two settings and if you have any issues please come back to me. I am sure you won't have any issues with the requirements that you mentioned. I just took one hour to set up hard bounce scenario. Only if you are planning to use services that are not standard it becomes slightly tricky. In our case major issue was that there was an error in the standard workflow. I did not know much about Workflow bindings etc. before, but then I had to dig deep into this and it gave me an opportunity to learn workflows. This was the good thing that came out of all this.
Regards,
Deepak
Please note you will have to do the Event Linkage settings in SWETYPV transaction.
Edited by: Deepak Ahuja on Jun 5, 2008 9:15 AM

SAP CRM 7.0 - Interactive reporting tool enhancing reports with new fields

Hi Everyone,
I am a BW Professional, currently working on evaluating the true benefits of implementing Interactive Reporting tool for our company. As I understand the Interactive reporting tool restricts us to report on individual reporting areas like Activities, Leads, Opportunties etc.
But according to our business it is very important for us to be able to report on cross reporting areas real time i.e. activities & leads together or activties, leads & opportunties together etc.
I learned about the enhancement work bench in interactive reporting tool where we can add SAP fields to individual reporting areas, so I thought of adding leads & opportunties to activities. This is where the fun part starts.
Here I learned that all activty ID, Lead ID and Oppo ID are all fed from one single field from SAP CRM i.e. OBJECT_ID, which means the system is dividing this data into individual reporting areas based on type of data i.e. leads or oppor's etc. and may be based on some key like account etc. So here is a technical question, for me to add a new field to a reporting area I have to give a field name but we already have OBJECT_ID from where I am pulling activties data, so if I want to include leads also in activties then I will have to add some logic manually to get that and can't use enhancement workbench because it is for missing fields from SAP CRM whereas in my case I already have OBJECT_ID from where I am getting Activity data.
Sorry if I am driving you guys crazy but I am just trying to think loud to make myself clear with concepts.
Also I have seen that a reporting area in Interactive reporting tool is based on a BW query, but I am not sure why not all the fields in BW query are available for reporting in Interactive reporting tool?
Any help or commets will be greatly appreciated.
Thanks & Regards,
SRV

Hello,
checking with the config wizard is always a good idea since it's the only supported way to configure this scenario
The secret is that you apparently did not activate the report areas. It is a bit missleading that the queries are checked before the report areas are checked, therefore you see the errors concerning the queries first. Below those errors you should find some lines like
    Report areas: delivered 15, active <?>
    CRM interactive reports: delivered 20, active <?>
    Activation of report areas checked
The last line offers some documentation and the actual link to activate the report areas.
Best regards

Need some help in SAP CRM ISA.

hi ,
I am very new to the SAP CRM ISA environment .So please suggest me some documents ,books name etc.
To develope ISA applications what java skills we should have.
Please help me ...
Thanks in advance to all of you..
With regards
shanto aloor

Hello Shanto,
You need a couple of months of time to attend the following courses and couple of more years for really working in few projects to understand Well that is for people like me.
CR010 - CRM Basics,
CR100 - CRM Overview,
CR300 - CRM Sales,
CR800 - E-Commerce with CRM and
CR850 - E-Commerce with R/3
Okay, for the programming skills, you need very good Java / Web Application development experience. The application (ISA) is a simple Java based Web application (not a J2EE application) built on Struts framework. So, a good knowledge / experience of Struts is a big plus.
The [E-Commerce Enhancement / modification guide|https://websmp210.sap-ag.de/sapdownload/011000358700000469462006E/] is THE reference for ISA enhancements. I can not emphasize more on this. Every page, sentence is a must read in this document. This next document has [Examples and Tutorials |http://service.sap.com/sapdownload/011000358700006120622006E/]that go with the first document.
It is also good to have ABAP development and debugging knowledge to do good development. Basic understanding of the request - response cycle - the Java to ABAP integration are all good topics to focus and learn.
You must also know the Java development process in the NetWeaver (NW). You need to know the concepts of NW Development Infrastructure (NWDI). The enhancement guide has some information relevant to ISA development.
If you really go through the enhancement guide thoroughly, you will know what more you should know!
Easwar Ram
http://www.parxlns.com

Learning SAP CRM

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