Lenovo and DOA

Hi,
I would like to understand why if you have a problem to a brand new laptop after 8-9 days on keyboard (bad assembly) you have to wait 15-20 days to repair it because you do not cover keyboard - memory and hard drive.
Another question that I have is why you put in the service raw these kind of problems that are in most cases a simple replacement.
Think about the people who after the time to take the decision they take it and buy a lenovo. And then after a few days they have to give it back and loose it for half a month. These days laptops are tools and not luxury gadgets but in any case new products have to be repaired in a different raw in priority.
I am very disappointed for this decision.

Heh you seem to be answering to all of my questions here.
No I did not get a tracking number. I have nothing. At one point the customer service rep told me the new laptop would come from the reseller and then the other cs rep told me it comes straight from the Lenovo factory. Really confusing.
But yes, you can see where I live and I'm asking this question from those who live nearby and have gone through the same process before.

Similar Messages

  • Experience​s with Lenovo and my purchases of two laptops

    Experiences with Lenovo and my purchases of two laptops (one was exchanged) and issues following with defective parts:
    First.. Lenovo Return Policy:
    I had ordered an E420, and by  mistake in that I responded to an email advertisement while at work, and rushed through the online order (bad mistake).
    When I received the E420, I didn't like the LCD or keyboard at all... and was really disappointed. While researching other customer experiences, I assumed Lenovo basically had an "all sales final" policy for Canadian Customers.
    I called them the next business day after receiving the E420, and said I was disatisified with the it, and would like to exchange it for a T520. She said that is possible, but I'd have to order the T520 before I could get a return authorization (which was ok).
    I ordered the T520, and within a week (I had to call and bug them once), I received the return labels for the E420, and returned it that day. It took about 10 days, for the full E420 credit to show up on my credit card, and I was very happy to see they did not charge me restocking.
    Second, issues with the T520:
    Within hours of opening the T520, I noticed the upper cursor key was not working. Not very good for a brand new laptop... a bit disappointing.
    I called lenovo the next morning, and she apologized for the issue, and said she'd send me another keyboard asap... and the instructions. This was ok, since repairing PC's and laptops is a skill I have. The keyboard came the next day.... and I replaced it.. all good.
    Next issue:
    The bluetooth worked for about 3 days, and stopped working (which was a pain because I used a lenovo blue tooth mouse).  Bios shows it enabled, but does not show up anymore when I do a FN F5, or in device manager. Just to be sure it wasn't an issue with software, I used the recovery DVDs to reinstall the OS... still no bluetooth.
    Called Lenovo support, he had me pull battery, press the power button with no power sources connected (he said it drained any capacitors), reset bios to system defaults... reboot a few times... still no bluetooth.
    He suggested I re-seat the bluetooth daughter card. While I felt comfortable with this, I was surprised Lenovo Support would suggest this, because I am sure many or most customers would not have this expertise to open a laptop without doing some sort of damage. That being said, Lenovo does have a Hardware Maintenance Guide that explains step by step procedures for replacement of parts on the T520.
    I didn't do this while on the phone with him, but after going through the troubleshooting, he said a box would come to my door, and I'd have to ship my laptop away for a week or so to have it fixed.
    I expressed my unhappyness with this idea as UPS/Lenovo just delivered the Laptop to my door and a week had not even passed, and I have to do without it for a week or ???. 
    I said, this is why purchasing a laptop online can be a huge drawback... had I purchased from "Best Buy" I could go exchange it over the counter in a few hours.
    Anyways.. I asked if I could drop it off at an Authorized Lenovo Repair depot, and he said yes.. just bring the case number.
    I personally don't trust "Repair Depots" by default.  They scratch laptops, they leave screws out, they mark the plastic edges when separating the covers, bezels, etc because they use metal screwdrivers or are not careful when doing so.
    After I got off the phone, I was able to re-seat the bluetooth card... still not resolved. I think I will call Lenovo back and ask the part to be sent to me, and I'll replace it.
    Other comments:
    Sound - The volume level on the T520 isn't as loud as my HP nx9420... unfortunate.. but I can live with it.
    Performance: The Performance rating on my 5 year old HP nx9420 was 4.3, this new T520 was 4.6... not that much better and appears to be due to the video card rating.
    Lenovo Packaging:
    I was also very surprised that Lenovo ships the laptops by sending them in their own box, and not putting them in a large box with padding to protect them. That means that any rough handing by UPS, would be experienced by the laptop, which if you ever talk to people who work for UPS or other couriers admit that they work on volume/speed and not giving much priority to ensuring items are handled carefully.

    The Windows experience index is only a rough guide, not a benchmark. Many people have reported having minor things wrong with the machines as shipped. Perhaps, this is due to shipping damage.
    I find it interesting that you BT went out after a keyboard replacement. Mine did the same thing, and had to be replaced. 
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  • Just looking steps for Lenovo and HP each model example what is link to download the driver files

    DELL offers cab file and lenovo,HP what type of driver files just looking steps for Lenovo and HP each model example what is link to download the driver files and other settings used in task sequence or package

    This should help you out:
    Lenovo: http://support.lenovo.com/en/documents/ht074984
    HP:
    http://www.deploymentresearch.com/Research/tabid/62/EntryId/55/HP-takes-the-next-step-and-provides-ready-made-driver-packages-for-MDT-and-SCCM.aspx
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    Follow me on twitter: pvanderwoude

  • Lenovo and HD password protection - BEWARE

    if you set the HD passwords in BIOS, you cannot use the drives in any other laptop.
    In my W520, I enabled the HD password in bios for both the msata and the SSD.  Both are curical M4's.
    Then 4 days after 3yr NBD warranty expired (which i never used), the laptop died (motherboard).
    I removed the two drives, and put them in a Dell desktop.  it asks for the password on bootup. I entered the password (a simple 5 letter word) as I have done every day for the last 3 years, and it said the password was wrong, and i could not access the drive. I tried another dell, then a tosiba.  All the same result.
    I contacted Crucial, and they assured me that the bios HD password will work in any compture, so I must have "forgotten" the password I have typed every day for 3 years.
    In desperiation, I purcahsed a W530, and put the 2 HD in the unit, not expecting it to work.  Guess what, I entered the same password and it worked first time!  
    So it seems that if you enable the HD1/HD2 password in a lenovo, and it dies, and you dont have access to another lenovo, the drives are bricked and you wont be able to get at your data.
    This is a big problem, as I want to protect my data against theft, but I also want to not lose two expensive SSD drives if the laptop dies and I have no access to another lenovo (there is probably no Lenovo or Lenovo user in a 150km radious of gibraltar)

    The password is encrypted in the BIOS code. This is necessary to avoid cracking the password using dictionary attacks. Passphrase encryption used to be an option, but now it is the only choice, starting, I think, with T410, T510, W510, etc. I have no solution for you, other than getting access to a Lenovo machine T410 or later.  Older machines that had encryption as an option will not work because the encryption algorithm changed

  • Did Lenovo and Microsoft wrongly promote us to get involved in 64bit processing? Did they mess up?

    I have a "SUPER LENOVO", T500 with a 2.53 CPU, 4 GIGs of RAM, and the Vista Business 64bit OS. It now takes me much longer to get my work done than with my old notebooks. 
    At times my Super Lenovo is no better no better than my old Compaq with a single 10 megabyte floppy disk, of 20 to 25 years
    ago. My new T500 is my 3rd T Series notebook after a T42p (2647-84U) and a T22 (23P3095). Should this be my last???
    I am learning that some of the drivers and programs that Lenovo and Microsoft automaticly cause me to download, per recommendations from them, are not set up for 64Bit machines. Many of this just cause conflicts. Yesterday I learned that Fingerprint reader is one of these. Yesterday I also removed ThinkVantage Access Comm and I now have some improvements.
    Support is telling me to format and start all over again. I can not see how this will improve anything in the near term.
    Can someone knowlegable tell me which drivers, software and applications I should either not install or remove from my T500 to reduce the number of conflicts I experience. Furthermore, are there any plans to effectively and correctly deal with the promoted 64bit machines? 
    Loyal but questioning ThinkPad customer
    Richard N. Kaufman

    I have tried contacting the support line in the UK to get the 64bit media.  Straight forward so I thought, but apparently they don't provide 64bit media for the U450p.  I've phoned several times and to be honest, the service has been shockingly bad.  What is the point building a laptop with 4GB RAM if you can't use it all?
    On top of that I can't even seem to escalate my complaint with anyone.  Tech support don't want to know and there doesn't seem to be anyone else to contact.  Can anyone give me details of a complaints department or anything?
    The request isn't even difficult, I don't need the one touch recovery, just a simple undoctored Windows 7 64bit disc would be perfect.  If I have to lose several GB of HDD space to the one touch crap then fine, but at least give me something.
    The ironic thing is that I chose Levono due to the excellent support I got when I bought a few hundred machines at work.  Seems the consumer side is a world apart from that service.   

  • How can I get rid of windows 8.1 in my new lenovo and get windows 7 put in?

    How can I get rid of Windows 8.1 on my new Lenovo laptop and install Windows 7?

    Hi,
    I'll assume your laptop was upgraded from Windows 7 to Windows 8.1
    1. Start by copying all your personal folders (Documents, Pictures, Music, Videos, Favourites, local databases,
    hosts files, etc) into an external disk, DVD, tape, whatever.
    2. If I were you, I wouldn't use Windows 8.1 backup tool, I'm not sure Windows 7 Restore applet will be able
    to read a Windows 8.1 backup.
    3. Check that you have all the necessary licenses, CDs and executables to reinstall your former Windows 7
    applications, components, browsers, plugins, Java, .NET Frameworks, etc. Be aware that some applications require
    to keep same hostname and/or same IP and/or or same local username (or all of them) as they were on the original
    Windows 7 machine.
    4. Check that you have your Windows 7 CD and license handy.
    5. Do you have a Windows 7 image backup of your laptop (prior to the Windows 8 upgrade)?
    5.a Yes? Then restore that image and restore your personal folders on top. You might need to
    install or reinstall some of the applications I mentioned on #3
    5.b No? You'll have to format your laptop, install Windows 7 from scratch, create your local
    user with administrative rights, install SP1, install necessary updates, reinstall all your
    applications and finally restore your personal folders.
    Sebastian Sajaroff Senior DBA Pharmacies Jean Coutu

  • Open note to Lenovo and fourm members:

    I have had three posts deleted in less than 24 hours, I assume because they were derogatory to Lenovo.  It matters little to me what they do on their own forum but if they can not take a little heat they ought to get in the kitchen and take care of some of the many problems that people are posting.
    I have voiced my displeasure a number of times in other threads out of frustration and a hope that some tech that might happen through might take pity on us and start doing something.
    Personally, I called them and was promised a call back within "the day" which never came - in weeks now.
    I have posted problems that I am having with my machine, again no answers from Lenovo.
    I go to their driver section every day or two in the hope of seeing something that will help with my problems but never anything new.
    Now they delete posts.  This gives to me the feeling of being unwanted, but I stick around in the hope that maybe I can be of help to some of the other lonely folks that are not getting their problems solved.
    IF, you folks at Lenovo really care for your customers, stick your fingers in here and tell us when we might start getting some answers.  Ignoring is not a good customer relations tactic in my mind.
    If I have offended anyone, including Lenovo I apologize and will be on good behavior from this point forward.
    I write this having three Lenovo computers in my home ALL of which I have had problems with that remained unresolved by these forums and multiple contacts with Lenovo by mail, email and phone.  Ultimately I was able through my own devices to make them fairly usable machines.
    I would encourage the moderators not to bother deleting this post since I am going to forward a copy of this and a little history to your corporate headquarters in the hope that Lenovo can start supplying some customer care for their future customers.
    Thanks for your time and from now on only helpful posts will be coming from me.

    Hi exscentric,
    a moderator sent you a private message regarding the removed posts.  In order to read private messages you need to please click on the little envelope at the top of the forum page situated under the search button, (regarless of the current forum page).
    The removed posts had absolutely nothing to do with issues you have previously or currently raised in the forums, I would therefore respectfully request that you don't unnecessarily mix different issues thereby misleading or generating false impressions to other members.
    Best regards
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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  • Lenovo and Arch

    Vote now
    http://lenovoblogs.com/insidethebox/?p=98

    Not gonna happen, I don't even see why anyone would want to. Arch is a distro that features customisability, unlike Ubuntu. If you bought a Lenovo laptop you wouldn't want to have Archlinux preinstalled with Gnome and a bunch of other shit. Sure, you could remove it, but then you could just as well format, partition the drive how you want, install what you want, etc, etc... Gentoo is the same, but even more so since you have USE flags and compile everything.
    Ubuntu is the obvious choice...

  • Lenovo and Suse Enterprise Product Activation and Suse Update?

    Hello,
    I have just bought an Ideapad S10e with Suse on it.
    Can anybody help me with this two questions.
    1) I would like to activate my Suse product at the Suse website, where do I find my activation key?
    2) Can I update easily from Suse 10 to the new Suse 11, I have got Suse 10 with my new Lenovo.
    Thanks a lot for any answer! 

    Hi,
    ? Product Activation did hear that for the first time ? 
    and its not possible to upgrade direct...
    the Suse 10 is not really up to date...
    its better choice to delete it and starting from a scratch install all other linux if you want linux...
    i.e. Opensuse 11,
    Linux Mint, Ubuntu 9.04 ... Archlinux..
    .and many more..
    my favs are Ubuntu and Mint...
    all function out of the box....
    if you want more information in your native language 
    you can find news here www.netbooknews.de  and answers in the german forum here S10(e) German Forum Linux Section
    sincerely KalvinKlein 
    Message Edited by KalvinKlein on 06-06-2009 10:20 PM
    Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
    Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

  • Just a side note for Lenovo (and of course anyone else willing to read it)

    I would like to share some thoughts why I'm TOTALLY RELUCTANT to buy a new Lenovo notebook.
    I own a Z61p. The device is IMHO not as good like as the A31p I owned before this for a couple of reasons:
    The palm resting place under the right hand gets unpleasantly warm/hot. I don't know if this is the fingerprint reader and/or the HD. the A31p had not this issue. I have solved this with an external keyboard (FRU P/N 41A 5139)
    When I purchased it, CPU VT didn't work. Lenovo tech babbled something about "works as advertised" and just before I really was about to sue them, a BIOS update came out enabling VT.
    The LCD screen got broken (can happen) and fortunately I had  "Vor-Ort Service" meaning a servician from IBM arrived to replace it. I mean - two different technicians had to arrive 3 times. 1st replacement gave a display that was impossible to look at (if you changed viewing angle by 20 degrees you looked at a negative), 2nd replacement brought a beutiful display with great contrast... unfortunately, it was something 1650x1080 instead of the 1920x1200 i had bought. And finally - 2 months later - the 3rd replacement brought a valid and working LCD knock knock
    Now I bought a OCZ Vertex LE 200GB - 700 EUR investition - and what must I see? Similar to the VT issue, Lenovo "We cripple our products" will not let me drive it at full 3GBps speed. Clearly I COULD sue them, but hey - it's probably not worth it. Instead, I think there are other vendors in the 2000-2500EUR business-notebook arena that might have something to offer too.
    Oh yes - I had a thorough look at the W510. But it has only lower screen resolution than my current Z61p (1920x1080 instead of 1920x1200), which might be nice and sufficient if you use your notebook for viewing movies, but not if you have good eyes and a desktop set up for development/business tasks...
    And then - who knows what Lenovo has advertised for the W510, but in reality has crippled away.
    Yes, it might be a rant, but you know - reading the yadda yadda from sales/tech/marketing justifies that.
    Richard

    fatvamp wrote:
    I would like to share some thoughts why I'm TOTALLY RELUCTANT to buy a new Lenovo notebook.
    I own a Z61p. The device is IMHO not as good like as the A31p I owned before this for a couple of reasons:
    The palm resting place under the right hand gets unpleasantly warm/hot. I don't know if this is the fingerprint reader and/or the HD. the A31p had not this issue. I have solved this with an external keyboard (FRU P/N 41A 5139)
    When I purchased it, CPU VT didn't work. Lenovo tech babbled something about "works as advertised" and just before I really was about to sue them, a BIOS update came out enabling VT.
    The LCD screen got broken (can happen) and fortunately I had  "Vor-Ort Service" meaning a servician from IBM arrived to replace it. I mean - two different technicians had to arrive 3 times. 1st replacement gave a display that was impossible to look at (if you changed viewing angle by 20 degrees you looked at a negative), 2nd replacement brought a beutiful display with great contrast... unfortunately, it was something 1650x1080 instead of the 1920x1200 i had bought. And finally - 2 months later - the 3rd replacement brought a valid and working LCD knock knock
    Now I bought a OCZ Vertex LE 200GB - 700 EUR investition - and what must I see? Similar to the VT issue, Lenovo "We cripple our products" will not let me drive it at full 3GBps speed. Clearly I COULD sue them, but hey - it's probably not worth it. Instead, I think there are other vendors in the 2000-2500EUR business-notebook arena that might have something to offer too.
    Oh yes - I had a thorough look at the W510. But it has only lower screen resolution than my current Z61p (1920x1080 instead of 1920x1200), which might be nice and sufficient if you use your notebook for viewing movies, but not if you have good eyes and a desktop set up for development/business tasks...
    And then - who knows what Lenovo has advertised for the W510, but in reality has crippled away.
    Yes, it might be a rant, but you know - reading the yadda yadda from sales/tech/marketing justifies that.
    Richard
    The intel chipset used on the Z61p never allowed SATAII mode from the onset. 
    Regards,
    Jin Li
    May this year, be the year of 'DO'!
    I am a volunteer, and not a paid staff of Lenovo or Microsoft

  • T60 - Hard Disk (other than lenovo and IBM)

    Hi,
    I want a buy 160 GB hard disk for T60 - 1952 - CTO model.
    Will T60 support 250 and 320 GB HDD ?
    Are there any other compatible hard drives available in the market apart from buying it from Lenovo or IBM.  The HDD of IBM/Lenovo are quite expensive.
    What is the risk that I run if I purchase a hard drive from Seagate or any other manufacturer.
    Thanks,
    Rahul.

    Any SATA drive would do.  You remove the hard drive cover, pull out the hard drive, then you will see the original drive.  Remove the four screws holding the caddy to the drive, put the new drive in the caddy, re-screw, re-cover then reload your Ubuntu OS :smiley: operating system.

  • Lenovo and recycling ( WEEE )

    I was trying to find information on the Lenovo website about recycling. According to the WEEE restriction in Europe, a manufacturer has the obligation to take back their products and possible e-waste at the end of life. I could only find information for companies under the "Assets Recovery" scheme, but no information for the end user. The link to the ValPak website is not relevant for end users neither.
    What do I do with e.g. an old Thinkpad laptop or an old laptop battery as an individual, not a company? I want to make sure that Lenovo items go back to Lenovo for proper recycle / repair / refurbishing and not to some general e-waste recycler.
    Who can help with this ? Any help is much appreciated. Lenovo pls. update your website!

    The password is encrypted in the BIOS code. This is necessary to avoid cracking the password using dictionary attacks. Passphrase encryption used to be an option, but now it is the only choice, starting, I think, with T410, T510, W510, etc. I have no solution for you, other than getting access to a Lenovo machine T410 or later.  Older machines that had encryption as an option will not work because the encryption algorithm changed

  • Lenovo and their refund policy on not accepting Microsoft EULA

    I am planning on buying a notebook/laptop and the new T440p caught my eye. As I'm not planning on using Microsoft products on this notebook/laptop, I'm not willing to pay for licenses I'm not using. Is there a possibility for a refund of the costs of this license when I do not agree with the End User License Agreement (EULA)? I am living in the EU (The Netherlands), perhaps that is important to know because the law might differ from the US and I'm not really sure if the forums are only US related.

    Lex_Michdlenovo wrote:
    . But if nobody here has the answer, I'll go and call them and ask them myself.
    Probably your best bet.
    Good luck.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • LENOVO S300 LAPTOP LCD PANEL MANUFACTURING DEFECT ISSUE-REQUEST FOR DOA AS LAPTOP IS JUST 6 DAYS OLD

    Dear Lenovo service team,
    This is to inform you that I have purchased a Lenovo laptop from Kolkata dealer called Balaji solutions ltd.Bill no E02PSI120xxxxx Date of purchase is 27/02/2013 @ 7.30 pm Model no Lenovo s300,Sr no: xxxxxxxx.
    As it is a dos machine windows was not installed there after purchasing the laptop i have installed the software on 2.03.2013and i saw that a line wave is coming on my LCD screen.and i have called to customercare @ 180030029929 and one of your executive has told me that it is a issue of software not of the laptop,he suggest me to install the software once again .then i have installed the software once again but the same problem was there after that on 5/03/2012 i go to the dealer and told my problem and they said they cant change the laptop and suggested me to go to service centre today i go to service centre at DIGITAL CARE PVT LTD. and one of the engineer named Mr t has checked the laptop and told me" it is a problem of LCD panel and it is a manufacturing defect".The LCD have to change . The problem is a manufacturing defect then why should i repair it????.The laptop is just 6 days old and why i would take a repaired one?? Either you people replace the laptop from your end or make it a DOA that i can change it from dealer end or suggest the dealer to replace it. i have spend 30,700 rs for a new one and if it comes a manufacturing defect then you people are liable to replace it out.
    Request you please solve this issue as soon as possible. I will not repair it as it has a manufacturing defect it if will use it for 6-7 month i will think to repair but i will not take a repair one as it is just 6 days old and it is a manufacturing fault.
    Please reply soon for this issue or suggest the dealer to replace or make it a DOA from your end.
     CASE ID: 42706xxxxx
    SR.NO OF LENOVO S300: xxxxxxxx
    DATE OF PURCHASE: 27/2/2013
    BILL NO: E02PSI120xxxxx
    DEALERS NAME: BALAJI SOLUTIONS LTD
    Regards,
    Sudipta kar
    Moderator Note; s/n and information which should not be posted openly edited for member's own protection

    Can you take a photo of the damage? Once before I saw an LCD that arrived truly internally cracked. The ink was in a perfect circle, writing off any user fault.
    In the worst case situation, it might be worthwhile to call Lenovo and purchase a new screen. If you purchase one through them, you can get warranty support for the new screen. I realize that is a terrible alternative, as you should not have to invest more money, but it is the cheapest route to get a functioning LCD.
    ←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗
    Tap that kudos button if I helped ^^
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  • Yoga 13 - Lot's of problems and no answers from Lenovo

    Hi everyone
    Just wanted to post my experiences with the Yoga 13 issues and explain the problems and what Lenovo is doing (or mostly not doing) in relation to these. I have been dealing with this for 9 weeks now already, for the first 7 weeks I remained quite calm with them about it. After that I’m afraid the situation has had to be escalated considerably. I won’t go into the full details of everything that has happened as it would take all day. Suffice to say that Lenovo have been terrible to deal with, lied continually and ignore anything they don’t want to do (much like on this forum).
    I appreciate that not everyone seems to be having all of these issues. But each of them is widely reported on Lenovo’s forums here. Lenovo accept it conversations with me that these are all valid issues with the Yoga and justify it by saying that Ideapad laptops are not as good quality as Thinkpads.
    Also worth stating is that my work is in an advisory role for a company that is a large Lenovo customer. This should never have been a consideration as the Yoga was a personal purchase. Unfortunately Lenovo chose to involve their sales people and teams who I deal with for work related issues. This only really meant that internal communication at Lenovo between departments was even worse than usual and it meant different departments offered different things and gave different explanations. I wanted to be treated as any other customer would be who had purchased a Yoga 13.
    Wifi card, range and signal strength are terrible. It also drops connections and sometimes won’t wake from sleep. During general usage the low quality, cheap realtek wifi card proves to be very poor. It is connected via an internal USB hub which goes someway to explain why it has sleep issues. For some reason Lenovo decided to design this computer with the antennas beneath the keyboard under a layer of metal shielding. This already provides a terrible level of signal. Couple this with the two additional layers of metal on the top and bottom of the machine and turning it into tablet mode seriously reduces the wifi strength even further. This is a flawed design decision and I consider it a fault, especially considering the pricing of this computer. Due to the wireless issues the computer drops connections often and many times won’t reconnect. I set up the yoga after it’s replacement wifi card next to a Thinkpad, Macbook Pro and Sony Vaio, all of the other computers connected at more than twice the speed that the Yoga is able to even at only 6ft from the wifi access point. If Lenovo wish to charge so much for a laptop and advertise it as having ‘n speed’ wifi then it should be comparable to other similarly priced laptops. While not a fault, I also find the inclusion of only a single band 2.4ghz wifi card to be quite unacceptable considering the price of the computer, no other competing products choose to go for such low quality components in their premium priced products, it is simply not fit for purpose. Lenovo accepted the wifi as a major issue with the U310 and U410 models but of course making any kind of statement of a known problem will be costly for them, so they choose to ignore customers as it is less expensive to deal with.
    I find it interesting that some users report their wifi as being perfect. I would ask anyone who claims this to connect it along with another laptop to the same network and move more than 15 ft from the router and try to copy some files across the network. Compare the two and see the difference. If you already have less than a 20Mbps internet connection and don’t use your wireless network for anything other than internet access quite close to the router then you’ll probably not have the same problem as much.
    Solution: There is none. Lenovo will replace the wifi card for another one under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation. Fiddling with wifi settings and routers is not a solution when every other computer (including Lenovo ones) works perfectly on that network.
    The touchscreen cuts out and requires a reset to start working again. During operation the touchscreen simply stops responding. A full reset is required to make it work again. The fact that a reset fixes it instantly shows to me that this isn’t a hardware fault. It is a further example of Lenovo’s flawed design and also perhaps a software issue. The touchscreen is also attached to the internal USB hub, whether this is related to the wifi problem above I am unsure. This is completely unacceptable on a touch based device and is not fit for purpose. 
    Solution: There is none. Lenovo will replace the touchscreen under the warranty but it won’t fix the problem and the flawed design. For a proper solution to this problem then read at the bottom of this post regarding replacement/refund options that Lenovo are offering in this situation.
    The autorotate stops responding. Again as a tablet device the autorotate is an important feature. Since coming back from repair with Lenovo it has started occasionally not responding. I was told to flip the machine over, open and close and press the ‘autorotate on/off’ button a few times as a solution. This is not an acceptable solution on an expensive machine and is not fit for purpose on a tablet based machine.
    Solution: Lenovo recommend pressing the button a few times and opening and closing the lid. Restarting also might help. This is not a solution.
    The keyboard is extremely low quality, bounces and is uncomfortable to use over an extended period. Lenovo have always been well known for producing great quality keyboards. However the cheap one they decided to put on the Yoga is really not fit for purpose. It is a simple panel keyboard that is secured in place using double sided sticky tape. Seriously, a taped down keyboard on a premium priced computer! It started to come up in one corner and pivots around several of the keys in the upper right corner. I added more double sided sticky tape under it to better secure it (as recommended on Lenovo’s customer support forums), this worked for a short while to hold it down better. The keyboard was replaced by lenovo as part of the repairs. It is still bouncy though, low quality and uncomfortable to type on for extended periods.
    Solution: Lenovo will replace the keyboard under warranty. But the new one is still stuck down with double sided sticky tape.
    The touchpad sticks and occasionally stops working. As the touchpad is the same as others used in competing products I can only assume this is a driver related issue. However, as the Yoga has been released for 6 months now it should have been addressed with a driver update by now. Lenovo don’t seem to care about this. They will replace it under warranty, but it won’t fix anything.
    Solution: Lenovo will replace the touchpad under warranty. The new one will still be the same.
    The paint peels off the corners of the device’s metal top and bottom. Due to the soft touch paint finish applied to the metal top and bottom of the machine then it rubs of in high usage areas such as the hinge and the corners. The aesthetics of a premium priced computer are actually important and it should not happen. This appears to be a flaw in the design of the machine again and makes it unfit for purpose.
    Solution: Lenovo will try to tell you that it is not covered by the warranty and that you did it yourself. After a lot of pushing they will replace both the top and bottom panels under the warranty.
    Lenovo, particularly their service centre team, are very unresponsive to questions about these issues. They will claim on first ask that they have no knowledge of any of these issues. Then they will try to blame the user and how they use the machine. After further pushing they actually will start to do something.
    Options available to customers. These have all been offered to me by Lenovo over the last few weeks. 
    Repair: Lenovo will take in your machine for repair and replace every single component (as they did with mine). They refuse to replace the machine initially as the terms of the warranty state ‘repair’. This will not fix the issues as it is due to flawed design and cheap internal components. I have had mine taken in now 4 times, of which they kept it for a week twice now.
    Sell it privately with free product compensation: This was a very strange offer and one I felt a little uncomfortable about. Lenovo offered that if I chose to sell the machine privately (as they have so many problems) then they would give me a free Thinkpad Tablet 2 as compensation for the loss of value. I thought about this but turned them down, it seemed a little too dodgy to me.
    Replacement with another Yoga: Lenovo offered me a replacement Yoga machine. They claimed a couple of weeks ago that a new model was arriving with a revised wifi design and CPU. Unfortunately when these arrived in stock (these are the ones reported a few posts back) they found they still have the same Realtek wifi card and flawed antenna design. So they quickly told me they didn’t want to do this anymore and offered new options. I would have been happy with the option if they had fixed the issues in the new one.
    Replacement with a Lenovo X1 Carbon Touch at no extra cost: I have been offered a replacement for my Yoga with an X1 Carbon Touch. It is the only other machine in Lenovo’s product lineup that has an equivalent specs list. I said that this was a perfectly acceptable solution but they have since pushed me into the final option, refund.
    Refund: Lenovo have offered me a full refund for the machine even though it was bought from a retail shop. In Hong Kong we are not lucky enough to have 30 day returns and things like that so shops don’t want to be involved after 7 days. Lenovo have said that they will issue a full refund to me. This was the option they chose in the end of the three acceptable ones. However they are now kicking their heels on it and have told me it will be another 3 weeks before they can think about doing it.
    Although reading these may seem like Lenovo have attempted to do their best. Unfortunately that couldn’t be further from the truth. This has taken nearly 10 weeks of my time so far. Lenovo have attempted at every step of the way to tell me it is not covered by warranty or that the issue does not exist (or is my own fault). I have had to create videos showing the problems, document and take photos of everything. They have hardly ever initiated a conversation about this and I have had to make every single call. It reached the point where I had to threaten legal action before they finally offered some proper solutions. 
    My recommendation for anyone thinking of buying a Yoga 13 is to think again. Although some people seem happy with theirs, I can’t see that any of the machines can really be perfect with so many flaws. The price is the same as other premium machines from Apple, Sony, Asus and Samsung. Buy one of these and you will be much happier.
    For those that already bought one and has problems then it is a little bleak without some arguing. Lenovo are ignoring the problems posted here on the forums and trying to tell customers that ‘no one else is having that problem’. It took a lot of online attention before they accepted the flawed design with the U310 and U410 models. My hope is that they do take notice of their customers in this case but I am very doubtful that they will as it would cost them money (they are after all a business so money comes first over customers). If anyone would like to follow up with Lenovo and would like to reference my case when seeking the resolution options then I will post my customer service reference numbers when I get back to the office on Monday. I am based in Hong Kong but Lenovo warranties on the Yoga are international so I feel options should be the same for all customers.
    Maybe my expectations are too high, I just expected a computer that costs more than $1000 to work properly out of the box.
    Moderator edit:  Material which breaches forum rules deleted 

    As  I don't want to install additional software to measure temparetures I can't tell you about my exact core temperatures. However, I can tell you that my fans go off again when load decreases for some time.

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