Live chat option

Is the live chat option not functioning properly on the Verizon website? I have been attempting to access it but have had no luck thus far. Also, is there no longer an option to submit my question via email?

I would Try going to the Shop Area of the Site" either Phones or Accessories that's were I've had more than one Rep ask if I needed assistance when I Visited the Area. Hope that Helps B33

Similar Messages

Does Verizon not have a live chat option for customer service? or a phone number? I'm having a heck of a time trying to find how I can contact them

Does Verizon not have a live chat option for customer service? or a phone number? I'm having a heck of a time trying to find how I can contact them

As taken directly from the VerizonWireless website.
(and I am not a chat or customer service agent, I just hang around here too much)
CHAT: Contact Us | Verizon Wireless
Customer Service
(800) 922-0204
or dial *611 from your mobile phone
View the *611 On-Screen App for Android Video
6 AM - 11 PM, Mon - Sun

OT: Live Chat Options

Anyone have any recommendations for integrating live chat
into a site at a
reasonable cost? I know LivePerson is out there, but some of
the other
companies don't appear as reputable. If you have used a
service that you
find reliable and reputable, I would appreciate suggestions.
Brandon
http://www.presentationsdirect.com

Brandon escreveu:
> Anyone have any recommendations for integrating live
chat into a site at
> a reasonable cost? I know LivePerson is out there, but
some of the
> other companies don't appear as reputable. If you have
used a service
> that you find reliable and reputable, I would appreciate
suggestions.
>
http://phpopenchat.org/
http://www.craftysyntax.com/
http://livehelp.stardevelop.com/
zerof
http://www.educar.pro.br/
Apache - PHP - MySQL - Boolean Logics - Project Management
You must hear, always, one second opinion! In all cases.
Let the people know if this info was useful for you!

Where did the live chat button go?

I wanted to get someoen on the live chat option to check my xbox one pre-order like i did last week and now that button is gone.... my order says payment validated but the status says not available.

The order statuses have been getting their signals crossed on the Xbox One and PS4. That status is there because the product has not been tagged in the stores yet, and it will not be tagged in the stores until Tursday. At that time, your order status will return to Ready to Pickup (even though you can't pick it up until midnight).
Full-time Multi-Channel Sales
Grand Forks, ND (#337)
Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc.

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option t

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?

Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara

My Verizon "Live Chat" help, still no option

I have scoured the FAQ's and looked through the forums for this. Most recent I came across was from last year, which asked what I was also wondering, how do you access Live Chat from your My Verizon page, and why is there no option or button to click to simply bring up the Live Chat so we can ask a question quickly without having to go through all the wasted **bleep** of calling and working through all the automated crap.
Several people had asked this on the same post, and they got 1 legitimate answer from a Verizon Rep/Moderator stating that they know it was something customers had been wanting and asking about, and that Verizon was looking into getting the issue fixed, so we could access a Live Chat person when needed.
Well, currently, all I still see is the occasional pop up for Live Chat help once in a blue moon, that's it. Here we are over a year later from the post I read which was answered by a Verizon Rep/Moderator, and still, no fix, no option anywhere on the Verizon Home Page, no option anywhere on our My Verizon page, NO WHERE in the Customer Support COntact section to contact any Live Chat.
What's the deal here Verizon? Over a year later, and you still haven't fixed this so we, as your customers, can readily and easily access a Live Chat person when needed? Instead we need to hope a pop up shows to access it, or go through all the automated **bleep** on the phone. Personally, if I have a quick simple question, and I can't find an answer in the Community forums, I would much rather ask a Live Chat Rep quick, rather than waste 10 or 15 minutes on the phone, to ask a 10 second question.
It's ridiculous, and I am getting very disappointed with how Verizon is handling this. This feature could really simplify things for all of us, and maybe for you also.
Don't you think it's about time you dealt with this and added the feature for us to access a Live Chat Rep easily, when we need too? It's been well over a year since I read the reply I found, seriously, I think that is more than enough time for your programmers to add this to the site.

Thanks for the replies guys. For the life of me though I can never find ANY links for Live Chat Help. The day I posted the OP, I had just had a Live Chat pop up, and closed it because at the moment I didn't need assistance. But it wasn't maybe 10 minutes later I did have a question, and I scoured the ENTIRE site, and found absolutely no way to get Live Chat. So if you say it is there, I must just have some awful timing, or terrible luck with it.
Seems extremely silly that it would only show up here and there if they do offer regular Live Help. It should be an easy help feature to find at any time. Not here and there when they supposedly have someone answering the Live Chat. After all, they are paid Reps who are supposed to answer questions when needed.
Just a few minutes ago, when I came on to the site, the Live Chat pop up came up for me again. Here it is not much later and it shows me no where to click to bring it back up. The way I see it, is if they are going to offer Live Chat Help for people, so we don't have to spend 10 minutes going through the automated phone crap to ask a question that might take 30 seconds to answer, then they either need to add a permanent link in the Support section for it for people to be able to readily speak to someone if needed, or just do away with it period. Makes absolutely NO sense to ffer it as basically a "part time" service. I've worked many years in Customer service for Best Buy, Sprint PCS, to name a couple helping people with rebates, account questions, payments, etc., and never did we have some silly "part time" option for people to use.
If you are going to offer the service, to make it easier for people to get assistance, then get on the ball and into the 21st century, and make sure the service is readily available. Multitasking is a way of live for any Customer Service Rep, and there's no reason why all their Reps shouldn't have the option to assist via Live Chat when needed.
Just my opinion though.
Again, thanks for the replies. Appreciate it.

Ask the Experts Live Chat - Home Hub 4

Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33

DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.

Where did the Live Chat feature go?

So I've been browsing the site for weeks trying to decide on my next phone, and once in a blue moon there is a "live chat" prompt with a sales rep, which is very handy for me as I'm deployed military overseas and making a 30 min international phone call to the U.S. to discuss options would be an act of God.
Yet it seems the feature is rarely available, extremely elusive when I need it most.
Especially due to the fact that I have 12 days to upgrade or lose unlimited data, and I can't do so because the site says "I have an order pending", even though it was never saved, I've been logged out for some time, and even trying to view my cart, it claims there is nothing to view.
It seems like, as a customer, you do get great service when you ACTUALLY speak to someone who can help, the other 75% of the time, you're chasing your tail trying to get anything accomplished on Verizon's site...it's either giving error messages or logging you out to where you cannot view your account, but obviously not completely logged out as you have to sign BACK OUT just to sign BACK IN.
I don't get it, for such a large corporation, and such a big website, it sure is difficult to get anything done...

The order statuses have been getting their signals crossed on the Xbox One and PS4. That status is there because the product has not been tagged in the stores yet, and it will not be tagged in the stores until Tursday. At that time, your order status will return to Ready to Pickup (even though you can't pick it up until midnight).
Full-time Multi-Channel Sales
Grand Forks, ND (#337)
Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc.

How do you get up live chat. Need to contact BT r...

OK so I got my latest bill and BT wanted to up my direct debit charges to £56.00 per month! I'm only on Option 1 broadband and obviously a call package that is WAY too expensive. There is no way I can afford that so - somehow - through this complicated and baffling BT website, I managed to have a live chat with someone.
I paid off the excessive monies owed and I was assured my direct debit would stay at £36.50. However, thinking about it I decided to see if I could change the amount online.
Low and behold when I went into the change direct debit section, it advised at DD per month of £46.50 - a whole £10 LOWER than what BT had said on my bill.
So, I changed it to that and I also changed the date coming out from the 2nd to the 6th of every month.
Now, the amount hasn't changed on my bank account, they are still saying they are going to take out over £50.00 per month from April and I want to be assured that this is all incorrect and that perhaps it's taking longer than normal to get things changed.
Can I find the live web chat again to log onto it? No.
Do I want to phone and go all round the houses pressing '1' or '2'? No.
Do I want to email? No. Purely because I ask for an email back (proof!) and all I get are phone calls.
I just want to know if things are as I want them!! Is this too much to ask BT? Can you not simplify your website so that it is easier to get in touch via web chat instead of clicking on a link - only to be sent to another link?
I have to say, once my contact is up I'm outta here!! You are so expensive and you can never be got hold of!.

Hi Debski
Debski wrote:
obviously a call package that is WAY too expensive.
BT do offer an unlimited anytime phone package. For £4.99 extra per month, you get free calls 24/7 to 01,02,03,0870 and 0845 numbers. For any other number you can log on to SayNoTo0870, then type in the number, for example 0871 and in a majority of cases, you'll find a 01 alternative. This should bring the phone bill down by quite a bit. (Line rental + £4.99 - should be all you need to pay, unless you call mobiles from your landline. If you do, IIRC BT also offer a package for this to also bring the tariff down)
I managed to have a live chat with someone.
From the Bills & Call Packages main page, you'll find the live chat there.
But here's the link anyway - http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Debski wrote:
Oh and could you tell me why I've get charged three months Broadband and line rental in advance?
Sounds like you're now on quarterly billing instead of monthly
-+-No longer a forum member-+-

How do i get a live chat with apple support with no phone

My phone is dead, how do I get to have a live chat with apple support online?

You'll need to contact Apple support.
Go to:
http://www.apple.com/support/contact/
and Navigate through the options.
Eventually you 'll find you can setup a call to a landline if you wish, or get a chat session if a support person is available.

No Live chat anymore?

I can chat Sep/2014, but I don't see that option anymore When I click contact us, internet, and there shows "Live Chat", but there's no button or anything to click on. How do I begin chatting online, I don't have to walk out of office to call everytime?

To find the rebuild tab press these buttons in order:
Services 0 0 1 Select.
One you press the select button you should now see the rebuild tab.

O2 Live Chat- waste of time and full of empty promises and lies.

I just wanted to share with you my experience of 'problem resolution / customer care' with o2. This post is directly linked with my as yet unresolved previous post titled 'lack of support from o2 when things go wrong.' Although this is shown as resolved, trust me, it is not !! Below are exerts from the 'Live Chat' sessions that I have had with o2. For fun, you could play spot the offer of a promise, and then try to find where this has been upheld by o2. (to save you wasting your time looking, I'll tell you now, there are none) Thought the matter had been resolved, it looks good, but looks can be deceiving……….o2: I've arranged the credit amount for you.o2: I've forwarded your details to our Support team and filled the Consumer credit request form for you nowo2: And I'm waiving off the amount of cancellation fee £104 for you now.o2: Please be with me while I do this for you now.Me: ??? that is great. I really do appreciate your help. I'll stay connected.o2: Thanks.o2: Thanks for your patience and I'm sorry for the delay in getting back to you.o2: I can appreciate how frustrating this may be for you.o2: I've done this for you now.02: This will be processed for you in next 3 days and You'll receive the credit in the next bill .o2: Yes, be assured and you can trust me. I've personally arranged this for you now. I hope I've resolved your query to your satisfaction. After seeing that the money has NOT been refunded onto my bill as of yet……………………. o2: Thanks for waiting.o2: You'll receive the refund in next bill.Me: So what does this mean, that you will take 105 from my account on 2nd May and then refund it a month later?o2: Yes.Me: But that is crazy, you have not claimed the money yet, so still have time to apply the credit and thus cancel the bill. Why should you have 105 pounds of my money for one month, when you have already agreed to refund it? This just does not make sense.o2: It's already generated and the request is also been made.o2: I'll request you to call our customer service number for the same. The next month and the next bill, and ………………………… still no refund……….. o2: I'm sorry the refund isn't showing on your account. I understand that this has been stressful for you. Don't worry, I'll ensure that after today, this is sorted for you once and for all.O2: Ken, your details on the previous contract were with phones4u and I'm not able to refund it on that account at the moment. I can see the bill for the termination charge though.o2: Now, would it be fine, if I put the credit on your current account that you've signed up the new contract for?o2: This credit balance can be adjusted with your future bills or I can transfer it to your bank account directly from my end.Me: can you please transfer it directly to my bank from your end please, as it has been outstanding now for over a month, and I don't want it outstanding for longer.o2: Yes, absolutely. I'll do this for you.Me: Thanks, and out of interest why did (previous o2 customer care employee) not do this at the start. Either this or just cancelled the bill that had been created for this amount. This would have saved a lot of time and stress on my behalf in having to chase this now for the third time-albeit I will state again (third customer care employee who I am talking with today) that I know this is not your fault- but I am sure you can understand me being unhappy about this.o2: What I'll do for you is keep an eye on your account from my end and ensure that the credit balance is in your bank account immediately after the next bill is adjusted.o2: Yes, I can understand that this has been stressful for you Ken and I'm sorry that (previous o2 customer care employee) didn't do this for you.o2: I'll try my best to get this transferred to your bank account as soon as possible. I'm sorry for the trouble you've had to go through to get this sorted. Please give me a chance Ken and I won't let you down.Me: Okay, I'm happy to do that, but do you have a time frame for this being sorted. I appreciate that you are doing your best, but the phrase 'as soon as possible' is rather open ended.o2: I'll email you by the end of day to tell you when the amount will be in your bank account. Would that be fine? Despite the ‘Please give me a chance Ken and I won't let you down,’ no e-mail and no refund to my bank account so here we go again……………………………… o2: I've checked and can see that we have already credited the £105.50 to your O2 account which is still in the recent charges section of your bill and will reflect on your next bill.Me: okay, but as per my chat with ??? , that will be another month and ??? said that he could / would arrange to have the money paid back into my bank accountMe: He also said that he would send me an e-mail later that day re when the money would be paid back. However, by the looks of it this has not be done, because I certainly have not received any e-mails from ???.o2: I'm sorry, you'll have to call us on 202 free from your phone to get the amount transferred onto your bank account as due to the security reasons, the bank account details can't be shared online.Me: Can you provide me with details as to who I should further my complaint to, and do you have a legal department that I should contact if I proceed with this to the small claims courto2: I'm really sorry ken.o2: I can understand now what you are feeling.o2: But please don't take us wrong. I'll definitely add a note to your account and will see that your complaint is soon resolved.o2: You can email our complaints team [email protected]: Will someone from your complaints dept be able to call me tomorrow. If they can then I will happily speak with them. But I feel that I would be wasting my time to contact / e-mail them.o2: As I'm from an online chat team, I won't be able to arrange a callback from them.o2: But I'll request you to call us on 202 free from your phone and you can speak to a manager and resolve your complaint. The above are exerts only from the live chat sessions thus far, as I would not want to post the whole sessions for fear of crashing the system. I have also removed employee names, as I believe that o2 do this anyway when they edit these posts. Please let me know if you have received poor service also, as I am currently seeking to take this further and one option could be to contact someone such as Watchdog from the BBC, thus others may not end up with o2 and this level of poor service.

Couldn't have put it better myself. I have a 24 month contract with O2, £37 a month for the iPhone 4s. My iPhone 4s was faulty, Apple advised me it was a common hardware problem they were aware of and that I should contact O2. The first advisor I spoke to was very helpful. Agreed to swap my phone for a reconditioned 4s free of charge. I asked if I could pay extra for the iPhone 5 and he agreed to sell me a reconditioned handset for £75 and a doorstep swap for my old phone. At first I thought this was fantastic and said yes. Later on, my partner reminded me that I'm paying £900 for a 2 year contract, and for a phone that is supposed to remain fit for purpose for that period (as per the Sales of Goods Act). I started to think they should have provided me with a brand new phone as the fault was not due to me, but due to a common hardware issue. I became even more annoyed when I realised £75 for a second hand phone on top of what I'm paying in my contract was crazy. I contact O2 and explained this matter at length. No joy. Now - that problem might be a matter of opinion, but what happened next was disasterous. The following day I met with the delivery driver, who handed me a grubby iPhone 5 - no case, no box, not so much as a plastic bag. It was covered in some kind of white dust/powder and dirty with fingerprints. The more I looked at the phone the more I felt I'd been dooped. When I went to charge the phone, I realised my old iphone 4s charger didn't fit. I had no idea I needed a new charger and nobody advised me. When I went to insert my sim card, I realised that wasn't going to fit either. No one had advised me. I didn't even get the fork to open the sim card slide. So there I was, stuck without a phone. I opened the live chat. After explaining myself at length, I got a series of "Please hold while I do my best to try to sort this problem for you now" and loads of other cheesey meaningless lines. By this stage I was furious. When the person came back to talk to me, he advised I borrow a friend's charger to use my phone. I explained there was no one and I needed to use my phone that night. I also explained about the sim card, and the dirty phone and lack of box etc. They kept fobbing me off and telling me they would send me a charger, totally ignoring the fact this transaction was unacceptable. I got nowhere, so I hung up. I went to the O2 store to get a nano sim. I explained the situation to the advisor, and he told me to go home and use the Swap My Sim page. Given that I'd explained the entire situation to him, I expected everything would be ok. No. Turned out I needed my old phone and old sim to do this. Back to the live chat. I explained the whole situation to the new advisor and hoped for the best. I went round in circles with him for about half an hour before he got the gist of my issue. That seems to be the general vibe from live chat - round and round in circles, nobody listenting properly and cheesy lines like "my heartiest thanks". My whole situation has made me think I'll leave O2 when my contract expires. Better with a tin can and a string.

Please check the LIVE CHAT Record and return my money back.

This is the situation.
My 2-year contract ended on 1-15-2015, and I ordered a new device iphone 6 plus (64G) on 1-13-2015 and selected Edge plan (I line, 1GB data, unlimited call and message from 1-15-2015, totally price $80/ month). I had a live chat with a lady and a man, and also confirmed it with call.
Now I found that the bill became $183 !!! 6GB data is stead of 1GB. The stupid thing is that I paid the same amount ($183) last month as I thought first month charged more because of handing fee.... Now this month It also 183. So I contact with LIVE chat person and ask them to check the LIVE CHAT record to compensate the losses. They told me that they can't enter the record and can't make this remedy.
So, why do I need take resposible for this mistake? Why do I need pay $200 more? Why can't your guys see the record and find the evidences? Actually I only use 20% data of 1GB, why you HELP me order 6GB?
Solved!
Go to Solution.

Welcome to the forums. You're talking to other users here. Further, your talking to users of Verizon's fixed location residential services including FiOS, DSL and telephone. Your issue is with Verizon Wireless. Visit their web site for support options.
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Why is the chat option under support gone?

Hey guys,
I can't find the chat option under service anymore. When I go through the process describing my problem I get choices of either
Send in for service,
Or take in for service,
Or contact carrier,
Or contact Apple Support (call when you are ready)
Do anyone know how I can use the chat option again? I think that's a very convinient way for me to communicate since my english isn't that great.
Thank you!

I think it only applies to certain countries. Have you moved to a different country since you last used it. Or do you know for sure it has been available where you live?

Just curious if anyone has EVER been able to use "live chat". In the past 6 months no matter how many times I try I see the message, "All agents are busy right now" Even if I try at midnight

Has anyone had any success with live chat? I have NEVER been able to reach anyone. I complained to the FCC and an executive at Verizon contacted me I asked what options they had for me to contact anyone at Verizon (after trying to call them repeatedly and being put on hold and then disconnected repeatedly). I said "I have never been able to reach anyone by live chat"-- her response was that is the very first time she has ever heard that-and that live chat is ALWAYS available." I told her to try to reach her own customer service a few times and then she might know how it really works. So I am curious- is it just me? Has anyone been able to get through on live chat, and if so were they helpful?

How unfortunate! I love the online chat! Just used it on the 1st of October to inquire about the new data tier pricing. So much easier than waiting on the phone or in line at the Verizon store.
Perhaps you need a faster internet connection or an update to Java on your computer.
Hope my responding helps you figure it out!

Live chat option

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