Long customer support hold times

I recently purchased a vacuum from BestBuy.com
The item shipped with UPS and it arrived damaged.
Unfortunately, my attempts to contact BestBuy for support have been rather limited. I have been put on hold for more than 1 hour at this point, with the call disconnecting several times.
Are there any other easier methods to exchange my online purchase?

Hello Kxc262,
I order things online all the time, and while it's incredibly rare, I know it can be frustrating to find your order arrived in less than stellar condition. It's even worse when it's for a bigger ticket item, and I'm sorry for the difficulties you've had trying to figure out your next steps.
To see what options we may have for you, I pulled up your account using the email address attached the forum. I'm glad to see that we were able to send you a return mailing label and are currently working on reshipping you a new vacuum.
I don't anticipate any problems surfacing from here, but should you have any questions about your order, please feel free to let me know. I'll be glad to help.
Thanks for your patience, and I hope you have a great rest of your week.
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Why is the phone support hold time 2 hours?

I need help today. I waited behind 35 in line for chat, but no luck.
How about a scheduled callback ... like Applecare??

Only you can decide. I'll wait till the 10.8.1 or 10.8.2 version comes out, thank you very much... What I meant is that huge number of ML downloaders (@ 4.5GB a pop, which is what the installer file takes up) surely must be eating serious bandwith off Apple's servers.
Tech Support will roll their eyes and suggest yet more patience!

Creative "Customer Support" Is A Total Joke

I've had my Zen MX for about 2 months now & have e-mailed customer support 3 times regarding 3 seperate issues. The routine is pretty much the same in every case:
. I e-mail them with a problem
2. They scan my e-mail, pick out a couple of key words, & refer me to one or two of the FAQ's.
3. I respond that I have previously read all the FAQ's and that the ones they referred to had nothing at all to do with my problem.
4. They respond with "I don't have an answer at this time but your problem will be referred to our "escalation team."
5. Some one from the "escalation team" suggests that I do the clean-up & reboot procedure.
6. I respond that I've already done that.
7. They respond with "you need to update your firmware".
8. I respond that I've already done that.
9. They respond with they have no solution for my problem but that it will be referred to the technical people.
0. I never hear from them again.
I would strongly suggest that Creative fire all the support people and with the money they save, make some improvements to their products such as:
a) Get rid of that horrible Centrale program and give us one that actually works once in a while.
b) Fix the firmware so that music (or videos) in the main player integrate with files in the memory card.
c) Improve the product so that it doesn't die 0 seconds after the warrenty expires.
BTW, the good folks on this board helped me with all 3 of my issues...thanks.

Re: Creative "Customer Support" Is A Total JokeI see they haven't changed at all.
A couple of years ago I had a problem with the headphones connection on my Creative MP3 player due to it having been dropped. I sent off an email requesting the name and address of their nearest service agent to see if it could be repaired. Their reply was to ask what was wrong with it. I told them to which they replied that it was not under warranty any more. I advised them that I was aware of that and was happy to pay for any repairs. Their answer was that it was not under warranty and could not be repaired.
Remember that the original question was for the name and address of a service agent.
From this one can draw one of two conclusions. Either they have no service agents or they are all totally incompetent.
With nothing to loose I oulled the player apart and with a $.50 tube of super glue and 5 minutes of my time it was up and running perfectly. 8 months later it gave up the ghost and was replaced with an Ipod which has performed faultlessly.

Why doesn't the customer support menu-driven system offer an "opt-out" option for cases where none of the available options meets the customer's need?

I have called customer support several times to get problems with my service plan corrected. None of the menu-driven options meets my needs, but the system does not offer a way to connect to a live rep. The only way to get to a live rep is to hit the "invalid selection" O key several times. Good customer service would include an "opt-out" choice.

I'm sorry to learn that our phone system does not include an option for your specific concerns Windy1040! I can address all Verizon Wireless issues! How can I help you?
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

Rebooting a SUP2T mit DFC modules and HSRP V2 hold time

Guys,
I got a general question.
For a client I setup two Catalyst 6509E with SUP2Ts and DFC modules.
For HA purposes I use HSRP in the vlan connected towards their Checkpoint Firewall (and some other vlans).
While rebooting the HSRP active core I noticed, that for some vlans the switchover in HSRP took much longer than the hold time of 10 seconds.
(roughly 40 s for one instance).
This I don't understand. The only thing that comes to my mind, is that the DFC modules in the machine that was reloaded, have continued to send HSRP V2 hellos for some time, until they have been reloaded.
Hopefully somebody can shed some light into this behaviour...
thanks
Knut

Jon,
thanks. Well STP came to my mind too. But it should be fine. The vlan is u-shaped and it is configured to use RSTP
usc153-01#sh spanning-tree vlan 3210
VLAN3210
Spanning tree enabled protocol rstp
Root ID    Priority    7306
             Address     e8ba.7043.b400
             This bridge is the root
             Hello Time   2 sec Max Age 20 sec Forward Delay 15 sec
Bridge ID Priority    7306   (priority 4096 sys-id-ext 3210)
             Address     e8ba.7043.b400
             Hello Time   2 sec Max Age 20 sec Forward Delay 15 sec
             Aging Time 480
Interface           Role Sts Cost      Prio.Nbr Type
Po10                Desg FWD 1         128.1667 P2p
Po11                Desg FWD 1         128.1668 P2p Edge
usc153-01#
usc099-01#sh spanning-tree vlan 3210
VLAN3210
Spanning tree enabled protocol rstp
Root ID    Priority    7306
             Address     e8ba.7043.b400
             Cost        1
             Port        1666 (Port-channel10)
             Hello Time   2 sec Max Age 20 sec Forward Delay 15 sec
Bridge ID Priority    11402 (priority 8192 sys-id-ext 3210)
             Address     e8ba.7042.cc80
             Hello Time   2 sec Max Age 20 sec Forward Delay 15 sec
             Aging Time 480
Interface           Role Sts Cost      Prio.Nbr Type
Po10                Root FWD 1         128.1666 P2p
Po11                Desg FWD 1         128.1667 P2p Edge
usc099-01#
- Port Channel 10 is the link between the two cores
- Port Channel 11 is the link towards the firewall
But regardless, of how fast STP converges, HSRP should become active on the econdary router after the hold time has expired.
That is was confuses me.
Thanks
Knut

Apple customer support problem 1st gen Time Capsule

Not sure there is any real point to this since Apple doesnt seem to really engage in these forums. However, I recently had a 1st gen. Time Capsule die per the well-documented power supply failure problem. After some prodding I was able to get Apple to replace the unit though it was a handful of days out of the replacement window.
Unfortunately the Apple "genius" did not include my full business address on the shipping label and the unit has been in Fed-Ex limbo for nearly a week. I have of course since provided Fed-Ex with the full address of my company office. However, they will not revise the shipment info without Apple's authorization. I have left 4 voicemails for the Apple "genius" requesting they update my address so the unit can be delivered. So far nothing, nada, zip... I'm glad my own staff are merely engineers, not geniuses.
To add massive insult to injury, today I received a reminder email from Apple that they have a $500 hold on my credit card and have not received the defective unit back.   Really? no sh*t! I've not received the replacement unit or return label due to Apple's negligence...hello...welcome to automated email ****. Of course, there is no reply address ANYWHERE to be found on Apple's website.
So, I'm sitting here with a dead network, $500 balloons on my credit card and no way to correct the delivery address on the replacement TC.
Hey Apple, ***?
This is not the Apple I know and love. If I wanted Dell quality service I'd have saved the money and bought a Dell. I hope this is not the start of a long slow slide back into the Apple of the 1990s.

Agreed that an outright trainwreck such as this is atypical. However, I am noticing an overall steady decline in customer service at the local Apple stores as well. The "geniuses" at the Pleasanton Apple store are downright rude and unhelpful. That is why I even bothered with phone support this time.
I think the phone support attitude is what started me off on the wrong foot. This unit has a well documented power supply defect for which Apple issued a TSB and even reimbursed people who had to replace the unit due to the power supply failure. When mine failed, I was actually told by the front line genius - "well, it lasted 2 years, that's pretty good".   That is a Dell/Gateway/Compaq/General Motors attitude.   A $500 router should last more than 2 years. Cisco enterprise level routers last forever. Several years ago the white iMacs had a power supply problem. Mine failed 4 years after purchase and Apple cheerfully fixed it without question or issue. They had it back to me in less than a week.
My expectations for support are commensurate with the price of Apple's products. It is a luxury high-end brand. For perspective: This router costs more than a complete Gateway desktop computer system.
When you buy a BMW you expect a certain level of service, When you buy a GM expectations are lowered along with the price of entry. I don't expect to ever have to chase down keystone cop problems like this. My time is far too valuable for that. This is why I buy Apple computers and not Gateway computers.
Is it typical? maybe not. Is it foreshadowing what is to come now that the company is back in the hands of the bean counters that nearly ran it into the ground last time?   Maybe.

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Sal Sabaj, Would ask you to follow the suggestions mentioned under the below article and check if that helps.
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Let us know in case you still get that issue.
Regards
~ Arpit Kapoor

Update failed with lightroom CC. Tried retry several times no success. says contact customer support (49)

update failed with lightroom CC. Tried retry several times no success. says contact customer support (49)

Same here, New user so everything was a new install ( no existing lightroom or photoshop installed ) when it tried to do the updates I get the same error message. I am a monthly subscriber so the install was across the internet. Windows 8.1

I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished success

I have been trying to update Bridge CC and it immediately goes to update failed - learn more which I click on and all it give me is download error. retry or contact customer support(49). I have retried about 5 times now. All other updates finished successfully,

Hi Dennis,
Please refer to the thread below where this issue has been addressed:
Bridge Update failed customer support(49)
Updates failing from CC errors U44M1l216 and 49 - anyone else getting these?
Installation succeeded but a patch failed
Regards,
Sheena

Every time i try to download photoshop it tell me this "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support." ?

Every time i try to download photoshop it tell me this "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support." ?

Notdiego__ are you on a managed network? If not then please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for several common solutions.

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help....here I am

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help

This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel

I cannot utilize my Adobe documents - I get this error message - "You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for h

I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”

Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.

Help -- been on hold for customer support for almost three hours!

Attempting to download from Create Cloud-- get error "download error (49) Contact Customer Support.
Been on hold for almost three hours -- what do I do?

follow solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Hold times for Customer Service

I have called THREE times trying to get a hold of someone to transfer my a line to my new account. The first time i was on hold for over 30 minutes, the second over 20 minutes, and the third was over 30 minutes again. So because of the lack of answering your customer service lines I have wasted almost an hour and a half of my day waiting to talk to a human. This is (removed) and I am seriously considering going to another company for my service when my contracts are up!
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

If anyone hates hold times it's me
With that said, you are not the only one on hold and the reps are busy with other customers.
The reps are not trained to get you off the phone ASAP but rather actually try and fix your issue (It's a 50/50 shot if they do but they try)
That means it is a 10 minute call per customer so eventually calls will get backed up.
Sunday they staff low, Monday is always the most backed up. Throughout the week the hold times will reduce unless you call on lunch hour or something.
This is usually the case with most communications companies, a friend of mine works for T-Mobile and that's how he said it is.
Good Luck

HT1725 Every time I try to down load some from the App Store phone says contact iTunes customer support ?

Hi there need some help every time I try to down load from App Store I get this msg
( contact iTunes customer support ?

Have you considered doing exactly what it is telling you to do?
Contact itunes support

Long customer support hold times

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