Lost phone by transit...I just want my phone back
Ok so my iphone 5s which was in top condition because i went out and bought an otter box. So over time i released i started having problems with my speakers. For example: if i put my phone on my speaker the person on the other side could not hear me. So i checked my warranty and since i got the phone in January its still covered. The phone is an gold edition iphone 5s. I called apple and they sent me a box where i could place my phone in and ship it back to apple. Now i have done this many times before with my other iphones because for some reason i always get broken iphones without softwares. So i get the box on 09/13/2014 and on Tuesday night which goes to Wednesday mail time 9/17/2014 my phone is in the mail place waiting to be shipped. Now i go online 9/21/201 and see that for the service request is still on step 1. Now as i noted i have done this plenty of times before with apple and i have gotten a replacement/returned phone within three days. So since it hasnt moved from step one i was worried and contacted apple. They have no information on my phone or where it might be at all. Fedex has no idea where my phone might be. My apartment has had no returned products back to my place. So i contact apple again and apparently their customer service has no online chat you have to call. Thing is i dont have a phone and cant borrow one. CAN SOMEONE PLEASE HELP ME GET MY PHONE BACK, MY LITTLE MIND TOLD ME NOT TO SEND IT IN BUT I DID ANYWAY AND NOW IM STUCK WITHOUT A PHONE AND APPLE DOESNT CARE. I WILL NEVER EVER SEND MY PHONE TO EVER GET REPAIRED IF I GET THIS ONE BACK. I PULLED ALL A.S IN SCHOOL SO THAT I COULD BUY MYSELF THIS GIFT AND NOW ITS GONE.
I WILL TAKE IT BACK UNPAIRED AND WILL EVEN PAY FOR THE FREAKING SHIPPING, I JUST WANT MY PHONE BACK
P.S. IVE TALKED WITH ONLINE SUPPORT AND THEY KEEP SAYING IS THAT THEIR NOT QUALIFIED FOR MY TYPE OF PROBLEM AND KEEP TRANSFERRING ME TO OTHER PEOPLE WITH 10MINUTE WAITS BETWEEN PEOPLE AND THEN THEY KEEP SAYING THEY ARE TRULY SORRY BUT DONT DO A SINGLE THING. ALL THEY SAY IS THAT ITS LOST IN TRANSIT.
DO YOU THINK THERES ANY CHANCE I CAN GET MY PHONE BACK????
I would assume you copied the tracking number on the package? If so, simply go to Fedex (or whatever carrier it was) and check that tracking number and/or call them to ask what happened to it. And/or you do have the record of Apple sending you an email about the matter?
If Fedex (or Apple) has no record and you do not have any proof that you shipped it, I don't believe that anyone can do anything. Not sure if your home insurance would cover this - probably not, but it's worth a phone call.
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