Lumia 1020 random rebooting + time/date out of syn...

Same problem. Lumia 1020. Automatically set to Feb 2014.
Moderator's Note: Post was moved and amended the title.

Hi, ckamfung. Welcome to Microsoft Mobile Community! When did you start encountering this? Does your phone's date+time reset after it reboots? Try disabling the apps running in the background. Go to Battery Saver > select an app > turn off the "allow app to run in the background" option. And then, monitor the phone's behavior. You may also consider checking if there's an update available for your phone: Settings > phone update > check for updates.
For the date+time issue, it will change to the default values if you reset the phone by pressing down the power button for around 10 seconds. More info can be found here: Why do the date and time get reset by themselves in my Lumia phone?. Note that the link is intended for the US, but you may visit this link to go to your local support page: http://www.microsoft.com/en/mobile/support/locations/. We'd love to hear your response.

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Hi, kennywho. Welcome to the Microsoft Mobile Community. You may try the steps provided here: http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA141447. Note that the page is intended for the US, but it's still applicable regardless of the location. Let us know how it goes.

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Hi! Wondering if anyone can shed some light on an issue I'm seeing with TWO Lumia 920 handsets?
Both were recently wiped for new users - full "reset your phone" option. After installing the Black update, the phones now randomly reset and reboot. In addition, they cannot seem to hold onto a data connection (either GPRS, 3G or H) - the mobile data connection works when the phone is first boot up, but loses connectivity some time later. Mobile data isn't restored unless the phone is turned off and on again. Totally scratching my head on this - and as it affects two phones, I'm pretty sure it isn't a faulty handset. Steps I've tried:
Swapping SIM cards around (including SIMS not associated with those two handsets)
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Hi! Wondering if anyone can shed some light on an issue I'm seeing with TWO Lumia 920 handsets?
Both were recently wiped for new users - full "reset your phone" option. After installing the Black update, the phones now randomly reset and reboot. In addition, they cannot seem to hold onto a data connection (either GPRS, 3G or H) - the mobile data connection works when the phone is first boot up, but loses connectivity some time later. Mobile data isn't restored unless the phone is turned off and on again. Totally scratching my head on this - and as it affects two phones, I'm pretty sure it isn't a faulty handset. Steps I've tried:
Swapping SIM cards around (including SIMS not associated with those two handsets)
Manually setting APN details (we're on Orange - also EE)
Installing Access Point app (which isn't installed as standard) for auto-configuration of APN
Toggling between 4G and 3G maximum connection speed settings
Manually selecting mobile network (i.e. disabling automatic network selection)
Wiping and resetting both phones (multiple times)
Installing fresh firmware image via the Nokia Software Recovery Tool
All these don't help! Frustratingly, everything works fine over WiFi - and I have observed that the random reboots only occur when data is being transmitted over mobile network. Both handsets belong to Orange UK (EE), and are updated with EE's approved Black firmware...
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hi there... my lumia 625 was also randomly rebooting... few updates fixed the problem...
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The portico update does fix many of the random reboots that people have been experiencing. The other more common cause of random reboots is the sim card especially if it's old, worn, badly cut or faulty. A sim swap from the network would fix it in that case.

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I have just bought a Lumia 920 today, and now have the problems described in the thread subject... Every few minutes while idle, the phone will power down and immediately power up again. This does render the phone useless to me...
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Solved!
Go to Solution.

Same thing on my Lumia 920 unit from ATT, received just today via online purchase. Began resetting within 30 minutes, and continues to do so, especially in places like voicemail and phone functions. Also fails to register initial settings like search engine (on every reset, goes back to Bing instead of Google) and other things I've had to re-configure 3 or 4 times. It took about four tries to get a Texas map database to download, despite using a home wi-fi right next to the wireless router.
I don't think this is a SIM problem at all, because the rests don't always take place in the phone section. And I've even turned the cell phone data feature off, and still the reboots. It MAY be the micro-USB connector, because since I've been charging the phone while initializing it, the resets happen with it inserted. But this is also the data cable, so if the unit resets all the time while moving huge chunks of desktop data, then it is useless. If the micro-USB connector is that rickety, more trouble is down the road.
This is a real shame, becuase I like the phone and was ready to switch from iPhone. Now I'm stuck with something I have to send back and try to get my old iPhone to work again, so at least I'll have some cell phone calls.
About eight hours of my time loading music, getting familiar, and configuring for my home desktop windows 8. If my Windows 8 desktop rebooted my machine eight times in only a few hours of initial usage, I'd be going back to old desktop as well.
Again, very sad, because this seemed to be a great phone with great features at a low-low price. I guess when it seems too good to be true, it is. iPhone may be falling behind in some ways, but at least it's been a reliable phone for three years.
Lucky I have 14 days money back, return to old phone, no questions asked. But it took less than half a day to figure out the phone didn't work.
About the only possible fix would be some firmware upgrade promised to fix it permanently, but they had better make a big deal about publicizing, or have a million returns on their hands.

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sounds right.
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@nick881 which operator do you use, in which country? Perhaps that adds information. Anyway, in a few days, Lumia Cyan should be available on the Nokia Software Recovery Tool. I would go for that rather than a hard reset, because it does a complete reset through re-applying the whole firmware+software.

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[email protected]

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hi SH WU
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