Lync 2010 not saving IM messages to Outlook

We have a small number of users who have issues with their Lync communicating with the exchange, they do not get any flagged errors however their IM messages are not being saved & they do not have the folder within Outlook.
The Exchange server is hosted internally, the Lync server is supplied by a 3rd party.
Many other users including myself have no problems in this regard.
They are currently running Windows XP with Office 2007 & Lync 2010.
I have checked their folder count which is no where near 1000
I have created a brand new profile on their machine.
I have found that under HKEY_CURRENT_USER\Software\Microsoft\Communicator/<username> the autodiscovery folder does not exist
I have also found under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft the Communicator & Lync folder do not exist (these registry folders have been mentioned in troubleshooting I have found on MS website) http://support.microsoft.com/kb/2000886
I have attempted a re-install of Lync.
I should also mention that I signed the user into my own machine (same, XP, Office07, Lync2010) which for myself the conversation history works but still the user has issues.
I've also had the 3rd party create a brand new Lync account for the user.
Does anyone have any ideas here?? Would anyone know why these registry keys are missing as the install is done in the same manner on each machine, the majority of which work correctly.
Thanks for any help
Sam

The issue may be caused by failed EWS connection. Please check the following tips:
1. Please check other Exchange integration features work properly and the option “Personal information manager” has been selected in Lync client.
2. In this user's Lync, please holding down CTRL and right-clicking the Lync icon located in the System Tray and click Configuration Information .
Please check if the status of EWS information is ok. Please also check if Value of EWS Internal URL and EWS External URL is correct.
3. On user's client, please go to HKCU\Software\Microsoft\Communicator\[User SMTP Address]\Autodiscovery, please check if the URL of the
following items are correct:
ExternalEwsUrl
InternalEwsUrl
For more details about troubleshooting EWS issue on Lync client:
http://social.technet.microsoft.com/wiki/contents/articles/ews-not-deployed-on-the-lync-2010-configuration-tab.aspx
Also you can refer below link
http://support.microsoft.com/kb/2689469/en-us
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Mai Ali | My blog: Technical

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provider).
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I am saving these messages somewhere on my ISP?
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