Lync presence coloured square not working when sending email in Outlook 2013

OK, I'm running Lync 2013 & Outlook 2013.
When I send an email from Outlook the small Lync presence icon that appears in the "To" field after you type the user your sending the email to does not appear.  You get the user name but where the coloured square should be it's just white
(like the background colour).  
If I hove the mouse pointer over the user name the pop-up contacts box shows the Lync presence correctly.
At the bottom of the new email window, the Lync presence is always shown correctly.
This happens for users with or without pictures set as their Lync icon.
I've completed a repair of the Office install without success.  Also uninstalled Lync & Office and re-installed but still no joy.  Also tried creating new Outlook profile but this didn't work.
If I create a brand new Windows 7 profile, and then create a new mail profile it works fine.  So, it must be a user profile problem.  Hopefully someone can point me to a registry key or something as I'd rather not go through the pain of migrating
to a new user profile.
Thanks.

Hi,
If we need to show the Online status for contacts, just go to FILE tab ->
Options -> People -> check Display online status next to name ->
OK.
Please also try the steps below:
Lync -> Options -> Personal -> Under
Personal information manager -> Select None ->
OK.
Go to Outlook, People, Right click on Lync Contacts and
Delete Folder.
Then go back to Lync to the same options, choose Microsoft Exchange or Microsoft Outlook, go back to Outlook let the Lync contacts sync again to check the result.
Regards,
Melon Chen
TechNet Community Support

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