Made-to-order scenario - returns delivery PGR

Question

Hello SAP Gurus,
I have a special scenario at my client. We use VC. The requirement class creates the production order automatically. We have to release the production order & receive it into inventory to deliver.
This is what we do -
1. Create sales order
2. Release the automatically created production order (BOM with VC doesn't explode in the sales order. BOM explodes depending on the chosen characteristics in the production order. EK02 is updated depending on the components in Production order)
3. Receive the production order into inventory by MB31
4. Deliver, pick and PGI (no transfer order)
5. Invoice
Even with VC (with customer chosen characteristics / options) return orders are created often.
The process here is to create returns with reference to the invoice and not with reference to the original order. I would think that creating with reference to invoice is more common because of the taxes, partial deliveries / invoices etc.
So return order is created (with reference to F2). We do returns delivery (no production now ofcourse. But VC material is copied over with pricing / costs). We have another requirement class similar to the one assigned to the outgoing order's item category. The only difference is that the requirement class at returns doesn't create production order automatically.
At PGR for returns delivery no accounting documents are created! We get the material document.
Now, if we create the returns order with reference to the original outgoing order, returns deliver and do PGR we get accounting documents.
There is nothing special in copy control. We have all standard routines.
The account assignment category used is M.
Would anyone know why we have to create returns order with reference to the original outgoing order to get the accounting documents at PGR?
We can't change the business process because of SAP system limitations. We have created an OSS customer message but SAP is stumped. They don't have an answer (yet - more than a month now).
Would anyone know the solution? Any suggestions..
S.Udupa

Answer 1

Hello SAP Gurus,
I have a special scenario at my client. We use VC. The requirement class creates the production order automatically. We have to release the production order & receive it into inventory to deliver.
This is what we do -
1. Create sales order
2. Release the automatically created production order (BOM with VC doesn't explode in the sales order. BOM explodes depending on the chosen characteristics in the production order. EK02 is updated depending on the components in Production order)
3. Receive the production order into inventory by MB31
4. Deliver, pick and PGI (no transfer order)
5. Invoice
Even with VC (with customer chosen characteristics / options) return orders are created often.
The process here is to create returns with reference to the invoice and not with reference to the original order. I would think that creating with reference to invoice is more common because of the taxes, partial deliveries / invoices etc.
So return order is created (with reference to F2). We do returns delivery (no production now ofcourse. But VC material is copied over with pricing / costs). We have another requirement class similar to the one assigned to the outgoing order's item category. The only difference is that the requirement class at returns doesn't create production order automatically.
At PGR for returns delivery no accounting documents are created! We get the material document.
Now, if we create the returns order with reference to the original outgoing order, returns deliver and do PGR we get accounting documents.
There is nothing special in copy control. We have all standard routines.
The account assignment category used is M.
Would anyone know why we have to create returns order with reference to the original outgoing order to get the accounting documents at PGR?
We can't change the business process because of SAP system limitations. We have created an OSS customer message but SAP is stumped. They don't have an answer (yet - more than a month now).
Would anyone know the solution? Any suggestions..
S.Udupa