Mailbox contributor and custom permissions

Hi,
We upgraded to Exchange 2013 last month and have recently encountered an issue setting permission on calendars.
In 2010 our guidance counselors gave contributor permissions to students. Students could see there free and busy time and could add an item. They could not edit, delete or see any details and this worked great.
Since upgrading to 2013 whenever any tries to grant contributor permissions in outlook it immediately changes to custom? The user who has been granted rights can't add any items to that calendar. Changing that users rights to any other predefined right such
as say owner or editor works fine and shows as that appropriate right. Trying to change it back to contributor thought and it immediately shows as a custom right in outlook.
I have tried setting rights via power shell and in power shell it will report as contributor but shows as custom in outlook. I have also tried just setting the individual rights and not the predefined ones via both outlook and power shell and it makes on
difference.
Has anyone else run across this?
We are running Exchange 2013 CU6 and our clients are Outlook 2013 as well.
Thanks!

Hi,
I uploaded a video of the behavior I was talking about so you can see how the contributor permission changes to custom automatically.
It appears that anytime a right is custom the "Write" section CreateItem, EditItem, etc does not work. The "Read" section of custom rights appears to function as normal you can change from free/busy to full details and that works fine.
Thank for any help!
http://youtu.be/SQEi6ZYZD68

Similar Messages

Regarding creating SharePoint custom permissions not permission level

Hi All,
i want to create or manage custom permissions under permission level.
like
for list items Manage Lists and add items etc.
Thanks in advance.
Kindly suggest me some suggestion
Varsha Patil

Use SPSecurityTrimmedControl control to for specific users or group. But still SPSecurityTrimmedControl will not work for full control so you also need to customize permission for full controls users.
First go to permission level page and modify the permission for full control. uncheck the permission for whom you don't want to show this control (refer below link to know about base permission)
http://msdn.microsoft.com/en-us/library/microsoft.sharepoint.spbasepermissions.aspx
Then do the same for custom permission level. and now assign this custom permission to group. Later use SPSecurityTrimmedControl in above menu and then hide/show control for users.
http://social.technet.microsoft.com/Forums/en-US/9496525a-3f8f-47e3-a3c0-73d9a1670b0d/how-to-make-the-site-actions-menu-invisible-to-certain-users?forum=sharepointgenerallegacy
http://social.msdn.microsoft.com/Forums/en-US/0dba2a60-204d-44d9-968f-84cd41f52e2d/how-to-hide-site-actions-menu-for-user-group?forum=sharepointcustomizationlegacy
Hemendra:Yesterday is just a memory,Tomorrow we may never see
Please remember to mark the replies as answers if they help and unmark them if they provide no help

How to set NTFS and share permissions for Users share for home directories in Server 2012

I have a new Server 2012 server, and I want to set up a Users share, that will contain subfolders of each user's username and contain their home directory. But what do I set the share and NTFS permissions as on the root level, lets call the folder
Users? Is the following older article the correct permissions I need?
https://support.microsoft.com/kb/274443

Hi RJO22,
You can choose configure the Folder Redirection, Folder Redirection enables you to redirect the location of specific folders within user profiles to a new location, such as
a shared network location. Folder redirection is used in the process of administering user profiles and roaming user profiles. You can configure Folder Redirection using the Group Policy Management Console to redirect specific user profile folders, as well
as edit Folder Redirection policy settings.
The related KB:
Folder Redirection Overview
http://technet.microsoft.com/en-us/library/cc732275.aspx
Specify the Location of Folders in a User Profile
http://technet.microsoft.com/en-us/library/cc771969.aspx
I’m glad to be of help to you!
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Configuration of contributor and consumption on same server

Hi,
I am new to Oracle UCM. I need to know what all is required to setup contributor and consumption instances on same server. I have few queries as below:
1. do we need to create two different DB users for repository.
2. should we also install two UCM instance (like Oracle_ECM1 & Oracle_ECM2)
thx,
ajay

Hi,
can you pl. see why am i getting below error when creating second weblogic domain. while the same command i executed to create the first instance where i got the gui pop-up...
============
[wlsuser@delvmendtest bin]$ pwd
/opt/u02/Oracle/Middleware1/Oracle_ECM1/bin
[wlsuser@delvmendtest bin]$ ./config.sh
Starting Fusion Middleware Configuration Wizard
ORACLE_HOME set as /opt/u02/Oracle/Middleware1/Oracle_ECM1
PATH set as /opt/u02/Oracle/Middleware1/Oracle_ECM1/bin:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/wlsuser/bin
LD_LIBRARY_PATH set as /opt/u02/Oracle/Middleware1/Oracle_ECM1/lib
Starting Oracle Universal Installer...
Checking swap space: must be greater than 500 MB. Actual 3999 MB Passed
Checking monitor: must be configured to display at least 256 colors. Actual 16777216 Passed
Preparing to launch Oracle Universal Installer from /tmp/OraInstall2011-07-13_08-15-47PM. Please wait ...[wlsuser@delvmendtest bin]$ Log: /opt/u01/app/oraInventory/logs/install2011-07-13_08-15-47PM.log
The command line argument(s) "weblogicConfig" or the install mode specified is not valid.
Copyright (c) 1999,2011,Oracle and/or its affiliates. All rights reserved.
Usage:
config.sh [-mode] [-options] [(<CommandLineVariable=Value>)*]
Where mode include:
[Mode is a mandatory parameter. Only one mode can be specified.]
-silent For silent mode operations, the inputs can be a response file or a list of
command line variable value pairs.
Where options include:
-help, help, usage
Displays above usage.
-invPtrLoc <inventory pointer file>
Launches the installer with a custom inventory location. The invPtrLoc
should point to a file which contains the following information.
inventory_loc=<inventory_location>
inst_group=<group_name>
-response, -responseFile <response file>
===========
thx,
ajay

"Custom" Permissions

Posting here because I only notice this on folders moved from networked users to my dropbox.
When I get folders placed in my dropbox and I then move them to a local folder they are marked as having "custom" permissions for my user and read only for everyone else. I cannot save any changes to these folders until I get info and change the "everyone" permission to read/write; I am not able to make a change to a permission labeled "custom."
With Tiger, when I moved a folder from dropbox to my local folder the permissions changed automatically to read/write.
I would like that same behavior in Leopard to save this permission change step everytime I get a folder. Suggestions?
Thanks -

Well, I m back again. Still having this problem. Someone sends files in a folder to my dropbox; I drag the folder to a subfolder within user>documents folder; when I work on these files I cannot save changes because I have no permission; when I get info on the new folder it says the permissions are:
user(me): custom
nobody: Read & Write
staff: Read only
everyone: Read only
I cannot change the user permission level - it just won't change. I have to change "everyone" to Read & Write in order to save the file. This behavior is not always predictable, as well.
I have run the fixes posted here and it seems to help but then goes fubar again.
BTW, these files are being sent over ethernet from Macs running 10.4.x.
Is running these fixes periodically my only remedy? Does anyone know why this is happening? Shouldn't the permissions for my local folder be transferred to anything I place inside of it?
Thanks -

Copy usernames and file permissions from old workgroup to new Active Directory

Hi,
I have a Windows Server 2003 R2 with about 60 users, 100 shared folders and 5000 subfolders. Each folder has share and protection permissions. Each subfolder has protection permissions. No active directory.
I need to install Windows Server 2012 R2 (as Primary Domain Controller) and re-create
the same users (which can have different guid but with the same username as the old server)
the same shared folders, with the same permission as the old server granted to the users
the same subfolders, with the same permission as the old server granted to the users
all under Active Directory.
Is there a way to automate these steps?
Thanks!

Look in script repository for scripts that export local users and groups.
You will have to learn how these two systems work and develop a script / method for translating between the two systems. It is very dependent on what has been don on old system. Using USMT and MDT would be the best.
Post in the deployment forum for instructions on how to use the MDT to migrate users in a batch. You would start by adding the 2003 server to the 2012 domain and then the MDT can be customized to do the move.
https://technet.microsoft.com/en-us/windows/dn475741.aspx?f=255&MSPPError=-2147217396
https://social.technet.microsoft.com/Forums/en-US/home?forum=mdt
¯\_(ツ)_/¯

SCCM 2012 report on computers with local shares and share permissions

Very new to SCCM 2012, want to put together a report to show computers with local shares and the permissions on those shares (for security purposes, need to investigate any systems that have open shares_.
Managed to add and now collecting information that populates v_gs_share and I have a handle on the report itself, just wondering how to collect the share permissions - I've seen other qustions on the boards that are similar but reference earlier versions
of SCCM so wondering how to do it in 2012.
Thanks

So, where are you at? The script is running, and the clients have the data in their local WMI namespace, root\cimv2\sms_sharepermissions ?
So all that's left is to modify hardware inventory to pull that custom WMI Namespace in? If so, it's not too horrid. Take note of a workstation (or server) to which you have remote rights to; and which has run the script, so that on THAT specific
machine, root\cimv2\SMS_SharePermissions exists.
In your CM12 Console, Administration, Client Settings. Right-click "Default Client Settings", Properties. On the left, select "hardware inventory". then on the right, Set classes..., now the fun part.
Add...
Connect..., and put in ThatServerOrWorkstation (for computername), and wmi namespace is root\cimv2. Click the option "recursive", Connect. (the trick here is rights to the target).
From the results, it might be easiest to click on "classname" at the top for sorting, then go find SMS_SharePermissions. Select that, ok ok ok ok (however many times you need to agree); and... we're done here. Sit and wait for inventory to report
that data up. If you're paranoid, you can monitor dataldr.log; and force policy refreshes and hinv deltas on some boxes; but the key is patience. if you think you've waited long enough; you probably haven't. ;)
Standardize. Simplify. Automate.

Custom Permissions Repair.?

To V.K. or anyone else that can help me.,
I have experienced three external firewire drives in a locked, 'custom permissions' state. I can not access, unlock or run a repair permissions on those drives. I was very hopeful in that by following the terminal commands detailed in another thread, I successfully unlocked one of the three drives, my 1TB Movies drive.
But using the same procedures for the next two drives has not worked, my Time Machine Drive (single 750GB) and my Media Drive (750GB in a Dual Drive, mirrored array) storing all of my music and pictures.
Trying the suggested Terminal commands, in order, out of order, even after entering the user password requested, always returns:
No such file or directory
Please advise.
I am hopeful but still very concerned, since everything I have ever done creatively, is at stake.
Thank you in advance
Message was edited by: Damien-007

V.K.,
The problem is that, in a few cases, the upgrade to Leopard fails to properly run the scripts that also "upgrade" the existing accounts, and more importantly, convert the (old) Netinfo database to the Directory Services paradigm. Most users who upgrade do not experience this little glitch, but the OP evidently did.
On the face of it, a user in this situation could either ignore the discrepancy (after all, a "Tigerish" GID would match the user's files, causing no immediate problems), or the user could change their GID rather easily in the "Accounts" GUI, then chown all their files.
But there would still be the issue that the old Netinfo database wasn't properly converted. What other problems might exist? Would a new user, created after the failed upgrade, be created with the proper properties? Is the Directory Services flat-file structure in place as it should be, or is something broken? If the "account upgrade" scripts failed during the installation, what else might have failed? Are we absolutely certain that the resultant installation is flawless?
The fact is, that we just don't know what might be wrong. With the appropriate knowledge, and some time spent at the affected machine, we could undoubtedly answer these questions, but it would be a tedious, time-consuming process. The point is moot anyway, because we are not sitting at that computer, and this is not something that lends itself well to a tutorial via these forums.
In the end, the OP would be better served (IMO, ) by the recommendation to format and reinstall "from scratch." Beyond the need to subsequently reinstall any third-party applications, this need not be a big "headache," and I would also supply the necessary instructions for restoring the user data to the new installation. Because the restoration methods I regularly recommend involve "chowning" the restored data anyway, any discrepancies in this regard are accounted for.
Everyone knows that file ownership is important. Less well-known is the fact that group ownership and membership can sometimes be just as important. Discrepancies in this regard can cause what appear to the casual user as permissions problems, when in fact they are problems of ownership. I don't know the OP's history as well as you evidently do, but I wouldn't be surprised if this is what compelled him/her to start changing permissions (and using the "Apply to all" function) in the first place.
I'm not "format happy," and I see no reason to erase and reinstall unless there is some compelling reason. On the other hand, I think it is a waste of time to "fix this," "adjust that," "troubleshoot these," when a couple hours spent formatting and reinstalling can, in effect, "wave a magic wand" and make all the problems go away.
Scott

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

New Mac Mini and Repairing Permissions

I've been having trouble with my Mail program and thought I would repair permissions to see if that would help. I ran disk utility from my internal hard drive and ran repair permissions. Apparently it found several permissions to repair, so I thought I would run repair permissions again and the same list appeared. Running a third time and the same list appeared again.Do these permissions ever get repaired? What do I do from here? Should I repair permissions after booting up off of my original system disk? This Mini is only a couple of weeks old and I'm already having problems with Mail and repairing permissions.
rskover

Thank you Tim but the computer is packed back waiting for TNT to take it back to Apple. I don't have time to play with permissions, the permissions are OK in the old computer.
This is what may have been your problem. The permissions on your old computer may not have matched the new computer. I think you gave up before the penny dropped.
They sell the computers very expensive and I think they would have to improve quality.
I am unsure how that can be one of your gripes as when the cube came out it was way overpriced in comparison to their other desktops. That did not stop your or I getting one then.
Your issue was a software problem not a hardware problem so no matter what kind of mac you had it would have needed troubleshooting.
The quality of the new mac mini far exceeds that of the cube. Try playing 1080P high definition media on your cube, or even 480P for that matter. Try outputting 5.1 surround sound from your cube without the addition of a firewire audio interface.
I know how frustrating it can be when something just does not seem to work. I have encountered this a few times in my work. However sometimes I just have leave it come back with fresh eyes and try other approaches and I succeed.
What you need to appreciate installing an upgrade should be planned for any eventuality. In business upgrades are scheduled to have the minimum impact on the workplace. That being said I have worked 48 hrs solid over a weekend getting systems up for a monday morning. They are not always straightforward.

Profit Center population in the Vendor and Customer Line items

hello
our client is asking for getting profit center in the vendor and customer line items where in the view FBL5n and fbl1n we are not getting the profit center populated - in the new gl i understand that there is a standard report based on the gl account.
but our business is not satisfied with the report and expecting report at profit center level.
Can any one suggest any way of doing this.
regards,
Vijay

Dear Vijay,
Let me provide you my view of solutioning for this. This is an enahcement that needs to be done
1. You can get the profit center from the given vendor and customer line item at the time of posting, using an enahcement you will be able to capture it.
2. Existing the profit center field is not populated in the BSIK,BSAK,BSID and BSAD tables
3. Hence, in the same enhancement once you capture the profit center , you can write the code that profit center is updated in these tables also.
4. This will help you to do the vendor line item wise selection in the FBL1N, FBL5N profit center wise.
Constraints of this solution:
The only constraint remains where in the for a given document if there are multiple profit center, then the system will do the splitting profit center wise for a vendor line item, which will not populate the profit center in those tables as there is only one field available in the bsid etc.. tables.
This basically would be the one the soltuion where in as seeen from the end user ther eis no change in the front end interface , the way they are doing always they can do.
You need to also take care the % of document splitting means cross profit center postings /cross document splitting charactericstics postings and the volume involved in this. so that you can suggest this to your client.
Regards,
Bharathi.

Standard and customized reports

Experts,
I'm given a requirement to create some reports. Was hoping someone can help me with which are standard and customized reports from this list :
OPEN PURCHASE ORDER REPORT
OPEN REQUISITION REPORT
OPEN RFQ REPORT
PURCHASE ORDER CONFIRMATION REPORT
STOCK ITEMS RE-ORDER
STOCK ITEMS RESERVED
STOCK ITEMS ABOVE STOCK MAX
STOCK ITEMS BELOW STOCK MIN
STOCK ITEMS DETAILS
STOCK ITEMS INVENTORY CONTROL
STOCK ITEMS LIST BY NUMBER
STOCK ITEMS MOST USED
STOCK ITEMS NOT USED
STOCK ITEMS ORDER BY COST
STOCK ITEMS ORDER BY LOCATION
STOCK ITEMS ORDER BY VENDOR
STOCK ITEMS OVER RESERVED
STOCK ITEMS STATUS
STOCK ITEMS VALUE
VENDOR PERFORMANCE REPORT
Regards,

Hi,
SAP Std. Reports     Description                                                                          Z-Dev
ME2N / ME2M / ME2L     OPEN PURCHASE ORDER REPORT
ME5A                          OPEN REQUISITION REPORT
ME4N / ME4M / ME4L     OPEN RFQ REPORT
ME2A / VL06I     PURCHASE ORDER CONFIRMATION REPORT
MB53                          STOCK ITEMS RE-ORDER                                                     ABAP Report
MB24 / MB25                          STOCK ITEMS RESERVED
                          STOCK ITEMS ABOVE STOCK MAX                                ABAP Report
                          STOCK ITEMS BELOW STOCK MIN                                ABAP Report
MMBE / MB52     STOCK ITEMS DETAILS
MC.1 / MC.9                           STOCK ITEMS INVENTORY CONTROL
MMBE / MB52     STOCK ITEMS LIST BY NUMBER
MC46                           STOCK ITEMS MOST USED
MC50                           STOCK ITEMS NOT USED
ME2N / ME2M / ME2L     STOCK ITEMS ORDER BY COST
ME2N / ME2M / ME2L     STOCK ITEMS ORDER BY LOCATION
ME2L                          STOCK ITEMS ORDER BY VENDOR
MB24/MB25                           STOCK ITEMS OVER RESERVED                                        ABAP Report
MMBE/MB53                           STOCK ITEMS STATUS
MB52                           STOCK ITEMS VALUE
ME6H                           VENDOR PERFORMANCE REPORT

How to set buildID.xml and custom.properties in SDK

Hello,
I just completed a new build deployment of SAP ME5.2, because after I deployed the new version, I don't think I have set a
correct version number.Can you someone give me a sample how to set the buildID.xml and custom.properties? I am a new on the SAP ME5.2
The Base version is ME_Base_5.2.5.16.5_netweaver-71_Update.zip and
MEClient_Base_5.2.5.16.5_netweaver-71_Update.zip. the HB customzation
version is ME_xxxxxx_2.0.0.0.x_netweaver-71.
Within the sap note 1484551, you mentioned we need change the
SDKInstallDir/build/buildID.xml file, here is the context of the file:
buildID.xml -
<?xml version="1.0" encoding="UTF-8"?>
<buildID xmlns:xs="http://www.w3.org/2001/XMLSchema">
<customer>XXXXXX</customer>
<revision>1.0.0.0</revision>
<build>1</build>
</buildID>
buildID.xml -
1. how can we change the revision and build?
There is another file BuildToolDir/build/script/custom.properties, here
is the file context:
custom.properties----
This file contains build properties used to configure the build
system.
The name of the software vendor implementing the customizations.
vendor.name=xxxxxxxxx
Vendor build identifier. This value is used to uniquely identify
customizations built by a particular vendor for a particular customer
and base
application version.
This is also used in path locations and in naming certain build
artifacts, like the custom EJB module and the utility classes archive.
vendor.id=xxxxxxxxx
The installation of the J2EE engine installed in the development
environment.
ex. C:/usr/sap/CE1\J00
j2ee.instance.dir=J2EEInstanceDir
The web context path used to access the main web application. This
is used by the build to set the
context-root value in application.xml after an update has been
imported.
web.context.path=
The web context path used to access the production XML interface web
application. This is used by the build to set the
context-root value in application.xml after an update has been
imported.
xml.context.path=
The web context path to access resources from the web extension
application, like images and work instruction HTML files.
web-ext.context.path=web-ext
The target database vendor. Valid values are 'oracle' or 'sqlserver'.db.vendor=ORACLE
The JDBC driver configured for the application server.
db.drivername=VMJDBC
JDBC connection propertes for the WIP (Work In Process) database.
This is the primary application database.
db.wip.driverclassname=
db.wip.driver.url=
db.wip.host=
db.wip.port=
db.wip.sid=
db.wip.user=
db.wip.password=
JDBC connection propertes for the ODS (Open Data Store) database.
This is the offline reporting and archiving database.
db.ods.driverclassname=
db.ods.driver.url=
db.ods.host=
db.ods.port=
db.ods.sid=
db.ods.user=
db.ods.password=
Flag indicating whether to add DPMO NC codes to NC idat files when a
new update is imported. This value is initially
set by the installer according the the user selection.
dpmo.nc.codes=
The default locale used by the production system. The default locale
is the locale used to display locale
specific text and messages when the requested locale is not
available. This property does not need to
be set if the default locale is english.
default.locale=en
Used when running the build from Eclipse to locate the java compiler
used by the WebLogic EJB compiler.
jdk.home=C:/Program Files/Java/jdk1.5.0_20
Compiler debug mode. If set to 'true', debug symbols will be
compiled into the byte code.
compile.debug=true
Keystore alias
security.alias=xxxxx
Keystore password
security.storepass=ChangeIt
Key password
security.keypass=ChangeIt
Keystore type (jks=default,jceks,pkcs12)
security.storetype=jks
Optional source control build identifier that is to be displayed with
standard version information.
scs.build.ID=
Optional extended version information to be displayed with standard
version information.
ext.info=
custom.properties----
2. How can we change this here?
Regards,
Leon Lu
Edited by: Leon Lu on Aug 4, 2011 11:14 AM
Edited by: Leon Lu on Aug 4, 2011 11:21 AM

Hi,
I created one request with logo in the header an page in the footer etc. and called StyleSheet. After you can import this formats by each request.
You can do this in compound layout.
Regards,
Stefan

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Mailbox contributor and custom permissions

Similar Messages

Maybe you are looking for