Master collection install after creative cloud membership has been cancelled

Hi, - appreciate any advice you can give me - thanks
Some time ago I purchased Master Collection CS6 then later I joined creative cloud but then cancelled my subscription later on - now I am wanting to use my purchased master collection software again. When I cancelled my creative cloud subsciption I uninstalled the creative cloud software, then later installed the master collection software from a download link provided in my account. After installing master collection it accepts my serial number without any problems but when I open a master collection application such as photoshop a window pops up telling me to renew my subsciption - but my subscription has already been cancelled, so I am unable to use any of my master collection applications. Is there any way I can get my master collection software to work, without being advised to renew my subscription - thanks for any help you can give me - much appreciated - cheers Amanda

I too have a CS6 master collection license and after syncing some settings with a CC subscription for a company I work for all my CS6 licenses ask me to license the software or start a trial. I feel really let down because Adobe already caused a 2 month down time for me in the past trying to figure out that Windows Sleep was the cause of a nagging registration screen constantly. The copy protection placed on the CS6 suite was horrendous I would have rather had credit toward CC after all the trouble I've had with the nagging trial screens in CS6 Master Collection.
What can be done to fix this nag screen, currently I have to enter in my license every time I open a tool.

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What does "Your Creative Cloud membership has transitioned from Paid to Free" mean?

What does "Your Creative Cloud membership has transitioned from Paid to Free" mean?

Hi Don
As you've cancelled your paid membership you will continue to have access until June 28th. After that you will only have access to certain services associated with the free level of membership.
Please check the FAQ for further details: Adobe Creative Cloud – FAQ
Thanks
Bev

Why am I getting a "Adobe Creative Cloud Membership has reached its limit for hosted sites" message?

I just tried to push my FIRST "free" Creative Cloud site live and got the message "Your Adobe Creative Cloud Membership has reached its limit for hosted sites. To push this site live you will need to purchase an additional hosting plan." I thought CC membership was supposed to give you 5 free hosted web basics sites?
I am a premium BC partner and so far have my partner site and a paid Webcommerce site . In addition to the site I'm trying to put live I have 2 other trial sites (think they are designated as WebMarketing sites) of which one is expired. So where does the limit come in as this is so far my only WebBasics site?
Please help as I need this live urgently (without additional expense).

Hi Judy
Appologies for this un-answered post, if any related issue is still active please reach out to our support directly.

I would like to update trial for Master collection cs6 to Creative cloud. How do I do this?

I would like to update trial for Master collection cs6 to Creative cloud. How do I do this?

That would seem to be the obvious solution. I have tried it but the reason I am asking is the blank fill in the password screen which is the result of this action.
1. open program.
2. License flash screen appears with sign in prompt.
3. Sign in with adobe creative cloud activated.
4. License entry required.
In a perfect world this would prompt an automated response which would read my adobe ID credentials and automatic sign in would occur. So this is my problem. I am stuck on this screen. So here are the options as i understand them. 1. Uninstall and start over. 2. Request support. 3. Search forums.
What am i missing?

MPEG-2 codecs missing from Adobe Media Encoder CS6 installed with Creative Cloud Membership

Some people who have downloaded Adobe Media Encoder with Premiere Pro CS6 as part of a Creative Cloud Membership subscription have a problem in which the MPEG2, MPEG2-DVD, MPEG2-Blu-ray, Dolby Digital, & MXF OP1a codecs are missing.
To fix this issue, install the Adobe Media Encoder CS6 (6.0.1) update. Choose Help > Updates to install the update.

It's true. We reached the conclusion that the version CS6 is inferior, a step back, than 5 or 5.5. What's good about it, is the Audution CS6, which is a great replacement for the flawed Audition CS5 accompanying Suite 5.5. You can almost forget the Soundbooth ... Soundbooth ... hmmm, better not comment, but anyway, the most polite thing that i can say it, is that it is a demonstration of how a company decides that its users are not able to think and not able to learn or understants anything. Anything else that i want to say about Soundbooth can not be written here ....
Adobe has demonstrates this development cicle along all this years. The products takes an uphill curve of development, and suddenly, goes back, showing wrong decisions was taken. So after some time , the products starts to evolve again . CS6 shows this stop evolving point. Now we have to wait untill new uphill curve of development starts again.
Well, but like their predecessors AA CS6 still not are good enough to dispense Audition 3, but it is a good outcome for the Suite CS5.5 Audition at least was a sign of improvement in this Creative Suite CS6
Many of the features and effects that have been deliberately taken out of version 5, now returned in 6, (some) showing that at Adobe at least recognizes when misses badly. But the optimal effects panel of AA3 did not return, some effects of AA3 as fade in and fade out did not come back in AA 6, the optimum VST support of AA3 to not are present in AA6 like many VST we have here that was expensive, you do not work in 6, thus, by these and other reasons we can still not dispense AA3.
Maybe in CS7 we users cam be satisfied.

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I have had a paid Adobe Muse Creative Cloud membership for about 2 years now, and only used one website. I understand I can host up to 5. But for some reason when I try to launch a new site, I am told my membership has reached its limit for hosted sites. Can someone please tell me if I have some test pages I'm hosting (or something) and how I can erase them so I can make room for my new site. These are only personal sites so I do not need a business catalyst url for testing. I have the two domains active now and just need to be able to have both go live.
My email is [email protected]
The web page I'm trying to launch is www.ninetiesband.com. The only site that should be active right now is www.wearenightsbridge.com.
Thank you for any help you can provide.
-Mickey

Hello Mickey,
I checked your subscription details, and it looks like you're subscribed to Adobe Muse single app subscription, and not Creative Cloud subscription. When you sign up for Muse single app subscription (yearly), you get one free site to host with Business Catalyst. You only get 5 sites when you have a full Creative cloud subscription.
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Parikshit

Master Collection tryout to creative cloud

Two days ago I installed the Master Collection tryout and just now I activated it with my CC account.
Since I read that third party content and functionality were disabled in tryouts, shouldn't be there a big update? I've run Adobe updater but the only a Flash update (12mb).

Hi andy-Mario,
There is a similar discussion on this forum where the query has been answered.
http://forums.adobe.com/message/4396330?tstart=0
Thanks,
Preran

My creative cloud subscription has been taken over by somebody else

I've been in customer service purgatory. Am feeling desperate so came here for help. My case # is 209864626.
In October I purchased the Adobe Creative Cloud for $19.99 a month (using the educational discount). Shortly after that, my computer broke, and I did not have the opportunity to use the software, until now, when I have a new computer. When I log in to my account, using the email I always use, I do not see the Creative Cloud and I am unable to use any of its features. I am, however, being charged for it.
In my speaking with customer service, I've been told that there is another email associated with my credit card. I don't know how this could be, and can only assume there has been some fraud or hacking - whether on your side or mine, I don't know. But since I don't know what email is now associated with the account (and how would I, since it's not mine?), so far customer service seems to be unable to help.
What I do know is that if I am paying for a monthly service, I ought to have access to it. I know that I have not yet used any of the features of the creative cloud - if somebody else has, then they are not authorized and are accessing it fraudulently.
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Hi Beccabakkerwells,
It looked like you had an issue with your email being incorrect but it was changed and the issue resolved. Is the issue solved now?
-Dave

Creative Cloud app has been purchased, but will not activate

I was using the trial version of Photoshop CC. My trial period expired, so I purchased a month subscription. This lead me to the download page. Hitting the download buton just brings up Creative Cloud. When I try to open Photoshop CC it still says my trial period is over. There is a button to license this software, but it asks for a serial number. I have no numbers. I have not even received a confirmation email. But the download page still says, "
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When you have the Creative Cloud app open click on the gear icon and from the context menu choose Preferences.
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I recently cancelled my creative cloud membership after 8 months.

In April 2014 I purchased a one year membership and had been paying monthly. I never downloaded or activated the software on any machine. The client I purchased this membership for ended up dropping the project in November so I had no need for it anymore. I talked to a customer service representative on the telephone in November. He told me I could cancel my one year membership and that I would be refunded my entire 8 months of membership since I had never downloaded or activated the software. The membership has been cancelled, but the refund has not happened. When I try to contact customer service now, I can not find a phone number. I get sent to forums only because I do not have a paid membership anymore. How can I follow up on this previous customer service call? This is worth alot of money to me and I need to see this resolved.

Co incidentally the request had been escalated to me & on November 29th 2014, I had approved the refund of all the renewals & the base order, a total of 254.32$ since the CC was never activated at all .
On December 1st 2014, all the renewals & base orders were refunded in multiples of 31.79$ each. Our payment portal shows that they all have been credited to your Bank on December 1st 2014.
Please check with the Bank, do feel free to message me in person by private messaging , I shall certainly assist you.
Regards
Rajshree

Adobe Creative Cloud Membership offers 5 websites hosting?

I am having extreme difficulty in trying to build a website applicable to the 5 websites offered within Adobe Creative Cloud Membership? I have been told by Adobe Support options that Creative Cloud Membership does not offer hosting for any websites despite what I read of the 5 websites being offered in the Adobe Creative Cloud Membership? I have a year memership and when I call support no one so far can answer me on how to utilize these 5 websites hosting. No one knows anything about these 5 websites offered in the ad! I ask if I use any specific product as maybe Muse and I am being told that any specific adobe product CS6 that I have installed through my Adobe Creative Cloud membership has therir own individual support offered not through Adobe Creative Cloud membership anyway? I am very aggravated after being disconnected with assorted support members over the phone. I don't even suppose what I am talking about? Correct? Anyway, I find I cannot get an honest answer to my problem after all. Is this the place I might find conscientious help and understanding with my Adobe created dillema? Please reply as I am a very nice guy that has patience in learning what my Adobe Creative Cloud really offers now after being sold on it for a year?

You get 5 webBasic level sites with Creative Cloud. Here is more info here:
http://forums.adobe.com/docs/DOC-2152
and
http://tv.adobe.com/watch/learn-creative-cloud/publishing-your-site-to-business-catalyst/
Frankly Adobe Support is some of the worst support I have ever seen. They do have a few shining stars and some do have good experiences. (I have had good and bad) and I will add Business Catalyst Support is top notch and is also separate from regular Adobe Support.

Cloud Membership has reached its limit for hosted sites.

I have a full subscriptin to the cloud but when I try to push my new Muse site live Iget the following error: "Your Adobe Creative Cloud Membership has reached its limit for hosted sites." After much research I have kind of figured out that when I upgraded my trial version of Muse only to a paid version of the Adobe Cloud, the system may think I am still a trial member. I sent in a ticket but three says later it's still not fixed. Anyone one else had this issue?

I have only ever used one email address. [email protected] I'm not sure why it would should that I have even used one site since I have never published a website live. I have only played around with 3 different sites... all of which should still be temporary. The site I am trying to push live right now is outsidetheveil.com.

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live a second site, it tells me as follows: Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
Please help me refresh my status on business catalyst so I can publish my 5 sites.
thanks

Hi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney

Upgrade to a business Creative Cloud membership?

I have an individual Creative Cloud membership that I recently purchased using my 'existing owner' benefits from being a long-time user of Adobe products...
I now want to upgrade this to a small business membership so that my business partner can also use InDesign from a second location / IP.
Surely I can do this without having to create a new business account from scratch (and thefeore presumably losing my 'existing user' discounts) and then cancelling my individual account?
I would greatly appreciate any instructions you can give me on the best way to upgrade!
Cheers.

Hi loopymedia,
If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
kb: http://helpx.adobe.com/creative-cloud/creative-cloud-teams.html
Creative Cloud for teams is for small and midsize organizations and is available as a complete membership. Creative Cloud for teams is available from Adobe.com and through a worldwide network of resellers. Learn more about Creative Cloud for teams.
kb: http://www.adobe.com/in/products/creativecloud/faq.html#purchasing-availability
Regards,
Romit Sinha

How to cancel free Creative Cloud membership?

I have a free Creative Could membership which I in no way want. How do I cancel it?

That link gives the options below. NONE is for cancelling a FREE membership, however.
Switch from an individual membership to a teams membership
   If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
   Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation.
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   Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite.
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Launch any Creative Cloud application (for example, Photoshop).
On the Help menu, choose Sign Out.
Close the application and restart it.
Sign in with your Adobe ID.
Cancel an annual membership (individual or team)
   If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
   You may be asked to sign in. Sign in with your Adobe ID and password.    To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
Cancel a month-to-month membership
   Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.
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   Click Cancel plan.
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Cancel a Creative Cloud for enterprise membership
Return a prepaid membership purchased from a reseller

Master collection install after creative cloud membership has been cancelled

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