Merging help desk tickets

is there a way that i can relate a ticket that was opened as a duplicate without closing it?
i would like to have the ability to relate multiple tickets back to a single master ticket. the lesser tickets would get a reference in some way to the master and the master would then be the single source of documentation, time recording, etc. and when i close the master it would close the lesser tickets at that time. this would allow us to clean up the queue much more effectively, without causing end users to see there ticket closed and wonder why we closed without resolution.
This topic first appeared in the Spiceworks Community

Hi Major,
There are various ways to achive the same
1 one ways is enter the SAP component or
2 another way
IF you already configured the Team option or created the ORG model for support team for HR PP etc then
goto crm_dno_monitor tcode and ther that bp here and then press execute to get the data for that team
or you can provide more restriction using the Posting Date or Status etc
later you can create a variant and assign that to user roles with Basis help this will solve ur problem completely
Regards
Prakhar

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This topic first appeared in the Spiceworks Community

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This topic first appeared in the Spiceworks Community

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This topic first appeared in the Spiceworks Community

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Merging help desk tickets

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