Message Monitor on Unity Connection

Does anyone know if this feature is coming to Unity connection version 9.0 or anytime soon. It is available on Unity but not Unity Connection and I have several clients interested in this feature.

Does cisco realize that this makes users believe that a migration from Unity to CUC is a downgrade with less features? This is a battle I am fighting right now, as we migrated to CUC 8.6 three months ago. Message Monitor was a highly utilized feature among our users, and I'm having a difficult time convincing them that it is in fact an upgrade to a more stable platform.
Users do not understand why Cisco took away this great feature. Very unfortunate.
- Jonathan Beardsley

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Unity Connection 8.5.1 Unified Messaging w/ Exchange

Hi,
I'm just checking out the new Unified Messaging features of Unity Connection 8.5.1 and notice that you can specify multiple Unified Messaging Services pointing at different Exchange deployments (and then when setting up Unified Messaging Accounts select which UMS applies).
My question is, is there any limit as to how many Unified Messaging Services (e.g. how many different Exchange organisations) you can point a single Unity Connection server at?
Thanks,
Dan

Hi Dan,
Taken from the UC Design Guide:
"There is no hard limit on the number of unified messaging services that you can create, but maintenance becomes time-consuming when you create more than a couple of dozen."
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg032.html#wp1118442
HTH,
Chris
Please rate helpful posts

Unity Connection 8.6.2 Forward vm to another email address

Hey team!
I have employees that I want the ability to forward voicemails to an outside email address such as [email protected]
I do this currently for the users that I have NOT migrated from Unity to Unity connection. The way i do it for Unity users is i create a dummy AD account that is the users 10 digit phone number. On that dummy AD account I click on the exchange general tab then click delivery options. I then set the forwarding address to something else such as [email protected]
I want to get away from creating these dummy AD accounts.
In Unity Connection is there a setting that will allow me to create a user in connection but set a relay of that voicemail to another email domain?
I have about 150 users that I would like to make this work for.
Any insight is greatly appreaciated.
Del

I think I have found what I am looking for.
http://www.netcraftsmen.net/component/content/article/70-unified-communications/695-voicemail-only-voicemail-relay-and-integrated-messaging-options-with-unity-connection.html

Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
Tim

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unity Connection drops

Hello,
I was hoping to get some ideas on how to troubleshoot this.
We just finished a migration and 'go-live' from Unity 7.0(2) to Unity Connection 8.5. Our existing CUCM is 7.1.5 (this did not change with the Unity migration). Seemingly randomly audio will drop with functions related to Unity Connection. This includes, trying to leave a message, listenting to a message, or a voice menu. This happens whether it's an internal (CUCM) or external (PSTN) call. However, when it happens internally on our 7940 phones, there is a "Temp Fail" message displayed.
Unity Connection is running on VMware ESXi 4.1, on a supported HP BL460c server. The OVA installed without problem and Unity Connection installed passing it's hardware verification routine. Unity Connection is the ONLY virtual machine running on this hardware and we plan to keep it that way. This is the first time we've virtualized a Cisco product on VMware, however, we have a couple hundred other servers already on VMware, so VMware itself is not new to us. Our Unity 7.0(2) system ran on one of Cisco's HP MCS platforms and was not virtualized. Also, Unity Connection is currently a stand-alone; it is not installed in a cluster.
Admittedly I am very new to "Unity Connection", however, several years of "Unity" and CUCM under my belt. Can anyone provide some ideas on where to start looking for this problem?
Thanks,
-Mike

Barry,
I'll be honest, I don't know exactly what version we ended up with, here's what "About" reports:
Cisco Unity Connection version: 8.5.1.10000-206
We were having a series of failures in our Unity 7.0(2), apparently as a result of us moving to Windows 2008r2 domain controllers and/or our move from Exchange 2003 to 2010. So our vendor's engineer came over and slapped in the latest copy he could find and fast-tracked the license migration process. My actual 'real' copy of the software was only just order iva the PUT tool the day our Unity crapped out (yesterday).
We got the problem resolved. It was in the VMware config as Adam suggests below. But we've got some other less major oddities that RTMT may help with. I appreciate the suggestion.
Cheers!
-Mike

Unity Connection - Speechview??? Where???

The design and installation/configuration documents hint that a speech to text service can be set up for Unity Conneciton 8. However, the documentation is extremely sketchy at best.
While the docs state that it's an external service, they don't give you a clue as to where you would go to get it if a customer wanted it.
If we assume a customer is asking for Speechview, where does one get it?
My personal belief is that this should be better addressed in both UC design and configuration guides, but since it isn't, does anyone know?

In order to use it all you need is this:
Requirements for Using SpeechView Transcriptions
The SpeechView feature—which provides transcriptions of voice messages—is supported with Cisco Unity Connection version 8.0(2) and later.
•Users must have SpeechView User licenses.
•Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice messages.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp240478
Not sure what you mean by " where you would go to get it"
You only need to meet the requirements and follow the configuration guide.
SpeechView Transcriptions of Voice Messages in Cisco Unity Connection 8.x
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac050.html#wp1117353
Configuring Transcription (SpeechView) in Cisco Unity Connection 8.x
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag177.html
Overview of SpeechView in Cisco Unity Connection 8.x
Revised April 2010
When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text. When a voice message arrives, it is delivered to the mailbox of the recipient with a blank text attachment. When the completed transcription is returned by the transcription service, the text attachment is updated with the text of the transcription, or with an error message if there was a problem with the transcription. Only the first 500 characters of a message transcription are provided, so longer messages are truncated. However, users have access to the original recording in its entirety.
Connection sends the audio portion of a voice message to the transcription service, without details about the sender or recipients of the message. Communication between Connection and the external transcription service is secured by using S/MIME over SMTP.
To use SpeechView, users must belong to a class of service that enables transcriptions of voice messages. Members of the class of service can view the transcriptions of their messages by using an IMAP client that is configured to access their Connection messages. The original voice message remains attached to the transcribed text message.
You can also configure an SMS or SMTP notification device for users so that Connection sends transcriptions to an SMS-compatible phone or an external email address; users can configure SMS or SMTP notification devices for themselves if they have access to the Connection Messaging Assistant web tool. The original voice message is not attached to transcription messages sent to notification devices, but the device can be configured to include the phone number that users call to reach Connection, so after viewing the transcription they can call Connection to listen to the voice message.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

How to delete multiple messages in the same mailbox all at once? Unity Connection

I just was assigned the task of administrating three Unity Connection servers that are networked. The Operator mailboxes on each system have been taking messages since 2010 and have over 5 thousand messages in them (nearly 3 mega bytes). I've corrected the set up so the mailboxes no longer are taking messages, but would like to delete all the new messages in order free up memory resources, and I don't want to undo all the Call Handler relationships in order to delete the mailboxes and then recreate them, etc. I used the PCA tool to clean up the Operator MBX on a standalone Unity Connection that had nearly 1800 messages, but it took nearly 30 minutes for the PCA tool to load and another 4.5 hours to delete one message at a time (major carpal tunnel afterwards!). For these mailboxes with 5-6K messages, the PCA tool was not loaded after 3 hours!   Is there a faster, more efficient tool for deleting all new messages in a single mailbox? (i.e., Message Hunter?)

Hi There,
+5 to heath for his good notes!
One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
From the view mail inbox if i "Right Click" any email and the "Click ON Forward" I am able to forward the Voice Message from the ViewMail to the IBM LOTUS Domino user [ that is forwarding it to EMAIL Account ], but if I try to forward it to unity user is gives "Failure Delivery".
Now when I double click the individual voice mail message in ViewMail account and then click on "Forward/reply/NewMemo" icon available on the individual voice message window that I have opened ,I get an error as stated below
"The remote name could not be resolved error in Notes ViewMail 10.0.0.152e_vmws_gen_property_not_found "
where 10.0.0.152 is the IP-Address of my Unity Connection Server.
Also just for the information I am able to Login into Cisco PCA for alll the users and able to view the Inbox.
I am able to forward the VoiceMessages between Unity Connection users via CISCO PCA without facing any issue.
A Quick Help will be much appreciated .......... :-)
Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

Weird error message in Unity Connection - Email Notifications

I went to a user, notifications, email, and put in the email address and enabled it. I click save and get this message "The specified SMTP address cannot be in the VMS domain." I searched and didn't see anything here on the forums about it and googled it and didn't find anything either. Thanks in advance.

Hi Chad,
Is the domain name of the email address you are specifying the same as the domain name that the server is using? For this to work, the email address should be in a different domain than the one that the Unity Connection server is in.
Hope this helps.
Regards,
Michael.

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears

Unity Connection 10.5.1: I upgraded the Unity Connection Server from V 9.1. After that, cannot logn to ELM an error message " The server encountered an internal error that prevented it from fulfilling this request." appears. The error further displays "
type: Exception report
message:
description: The server encountered an internal error that prevented it from fulfilling this request.
exception:
ServletException Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
root cause:
NoClassDefFoundError Could not initialize class com.cisco.vos.platform.api.config.UpgradeStatus
note: The full stack trace of the root cause is available in the logs.
Has anyone experience this issue? Any solutions? Your assistance is greatly appreciated!

Hi Mesut,
you can refer the link for migration
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrugx/10xcucrug010.html
regds,
aman

Unity Connections - can I save my voicemail message locally as a .wav file?

Is this possible and if so how?
I am running Unity Connections v7 on a CMBE system.
If I have IMAP setup, is the message attached, or is it a link?
Thanks in advance,
Steven

Steven,
Yes, this is most definitely possible. If you have IMAP set up then you are using "Integrated Messaging" and your email client is configured as an IMAP client with Unity Connection as the IMAP server. You may or may not be using the ViewMail plugin for your email client. If you are using ViewMail, the default behavior is that the media control used to play the voicemail message provides the option to "save as" a WAV file. If you don't have the ViewMail control loaded, then the file is simply seen as a WAV file attachment and will be played using a desktop media play that the user has selected to play files with the .WAV attachment.
Check this link for some useful background:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag210.html
HTH.
Regards,
Bill

Moved users to new message store Unity Connection

We recently moved users to a new messwage store on exchange. These users can no longer receive their voice mail in outlook. Everyone else can. What is the issue here?
Unity Connection
8.5.1.10000-206
Exchange 2003

You may need to check the Unified Messaging profile setup in Unity to ensure it still has access into the new store. In 2003, it uses WebDav, so if the account you are using is not setup to use WebDav on the new store, Unity can not deliver nor retrive information from this new store. Also note, there is some sort of odd requirement with Microsoft and WebDav.. the account that uses WebDav must have a mailbox setup and at least one message sent and received to it. (Or just logged into at least once for it to be active). I have no idea why, but its documented at MS and seemed to fix a problem for me during a prior install with CUC and 2003 Exchange

Unity Connection 8.6 accessing/uploading custom messages

I would like to create a custom auto attendant script / audio text application in Unity Connection but I am having difficulty understanding how I upload or add my custom pre recorded messages to unity connection so that I can access in the call handler configuration. In researching a different post, someone commented that you can upload via the "media bar" but I have yet to locate a 'media bar."

Hi Tim,
Here's the path;
Find List Call Handler > Edit > Greetings > Specified (Alternate,Standard,Closed etc.) >
Play/Record at bottom of page (this opens media Master) > Options > Open File > Browse
Cheers!
Rob

Unity Connection 8.5.1 Unable to store message

Hi,
We're running a Unity Connection 8.5.1 cluster and have installed 3 extra languages (Dutch,French and German).
When a call gets to Unity and the settings of the user are such that unity answers with the system default language (English), the message can be stored.
But when the user is setup to answer the caller in any of the added languages, the messages cannot be stored.
Any ideas?
Thanks,
Jeroen

Hi Jeroen,
You may be seeing this Bug;
CSCtq97240
Interpreting the bug ▼
Incorrect locale version cause VM outage
Symptom:Unity connection 8.5.1 installed with locales may experience the following issues1.When users try to leave message ,they get the fail safe message
2.Sometimes they are able to leave message , message doesnt get delivered
Conditions:When Locale version ES 24 is installed on UC 8.5(1) [ ES 16] or less
Workaround:please downgrade the locale version to ES 16 or use US English language
Locale ES 24 is meant only for UC 8.5(1)ES17 or later.Though the Release notes of 8.5(1
http://www.cisco.com/web/software/282074314/49311/851su1cucrm.pdfclearly mentions about the compatibility , Many customers think its good for them to install the latest locale ES and hence end with this condition.This defect is just to track the issue and may be we can add a warning in the locale download page in CCO
Related Bug
Status
Fixed
Severity
5 - cosmetic
Last Modified
Jul 18,2011
Product
Cisco Unity Connection
Platform
Dependent
Technology
nav
1st Found-in
8.5
Fixed-in
Cheers!
Rob

Unity Connection 8.5 message aging

In Unity connection 8.5, if message aging policy "Permanently Delete Messages in the Deleted Items Folder in" is set to N days, does it permanently delete the messages individually exactly N x 24 hours after the message was deleted or does Unity Connection run a purge of all messages past due to be deleted at a specific hour once a day (for example, at midnight).
In other words, if I have it set to 1 day and a message was "deleted" by a user at 1pm today, will Unity Connection purge such message at (1) 1pm tomorrow or (2) some scheduled time tomorrow after 1pm.
Thank you. An answer will be greatly appreciated.

Hi,
The Task agent runs every 30 minutes
Hence the message will be deleted as soon as task agent runs after 1 pm Next day.

Message Monitor on Unity Connection

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