Message recall from shared mailbox greyed out Outlook 2010

Hello,
Can anyone advise if it's possible to recall a message sent from a shared mailbox? The user has full access permissions to the shared mailbox but the 'recall this message' option is greyed out.
We have installed the hotfix below but it says the update is already installed on the system?
http://support.microsoft.com/kb/2475877/en-gb
This is using Windows 8, Outlook 2010 32bit and Exchange 2007 SP3.

Hi,
Try to remove and grant the user the permission to the shared mailbox again to see if the issue still exists.
This issue should have been fixed by kb2475877, please also make sure Office is patched up to date.
We can try with a new profile to setup the account, check if the issue persists:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

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