Sending From Shared Mailboxes bounce back or underliverable

Exchange 2013 CU6
Issue with Outlook 2007 and Exchange 2013
When a user sends as a shared mailbox (e.g Mailroom) they either gets the do not have permissions or they get a bounce back message.
1. User would get you do not have permissions then 5 mins later it will work again and same for the bounce back.  Any issues with CU6 with sending from shared mailboxes?

Hi,
From your description, I would like to clarify the following thing:
The issue will occur if the address in the From box is automatically populated by using outdated, locally cached information when User A typed User B's address.
You can follow the steps below for troubleshooting:
1. In the new email message in Outlook, click From, and then click Other Email Address.
2. In the Send From Other E-mail Address window, click From, change the address book to the GAL, and then select the user to whose mailbox you were granted Send As permissions.
Hope this can be helpful to you.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Amy Wang
TechNet Community Support

Similar Messages

  • In Gmail we have two mailboxes mine and my wife's. When I send from my mailbox and when i indicate my mailbox in the 'from' box, it always picks up and sends my wife's email address. Help

    in Gmail we have two mailboxes mine and my wife's. When I send from my mailbox and when i indicate my mailbox in the 'from' box, it always picks up and sends my wife's email address. Help

    I have this exact problem.  I have 3 email addresses on my mac and I can select one, and the email still be sent through another account and I won't know it until I get a reply for that email in one of the other accounts.
    MacBook Pro, Mac OS X 10.9

  • Outlook send as from shared mailbox

    HI all,
    I have a problem with sending email from a shared mailbox on user accounts. The sent items go to the sent items folder on of the sender, but I want them to go the Shared mailbox sent items (so that other user can see a reply has been sent).
    Now I have been searching on Google and found these steps:
    To do this, follow these steps:
    Click Start, click Run, type regedit, and then click OK.
    Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
    On the Edit menu, point to New, and then click DWORD Value.
    Type DelegateSentItemsStyle, and then press ENTER.
    Right-click
    DelegateSentItemsStyle, and then click Modify.
    In the Value data box, type 1, and then click OK.

    Full Access and Send As are two different things.  Granting Full Access does not confer Send As.  In fact, Full Access is granted on the mailbox in the mailbox store, while Send As is granted on the mailbox's user object.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Okay, that is what I thought. (The internet lied to me) I added myself to the Syssupport mailbox with full access AND send as permissions and I received the test email so now that is working. Thank you for clearing that up.

  • Random users getting errors sending emails with instant bounce backs

    I have recently had a fair amount of my users have issues sending emails to internal or external email accounts.  When they hit send they get a NDR immediately with the Error 0x80004005-00000000-00000000.  It does not matter if there is 1 user
    the message is being sent to or many users this is not discriminating in that respect.
    I have found a couple of fixes that seem to solve the problem, some permanent and some it is only temporary.  If I repair the account in Outlook it fixes the problem, some I have to remove the account and add it back in while deleting the ost file. 
    Others I have to do the above and remove cached mode. 
    What is causing this issue?  I suspect that it was and update but I cannot be sure and it all started the same day this week.  We are using Outlook 2013 client and with Exchange 2010 servers.  I have checked the logs on the server and there
    is nothing glaring.  I have done searches and the results do not give a cause, just the fixes which I have tried.  Has anyone seen this before and found the source of the problem?
    Eric

    Hi,
    What does the NDR message say in detail?
    If the body of the message contains the following text:
    The message could not be sent. Try sending the message again later, or contact your network administrator.
    [0x80004005-00000000-00000000]
    We can refer to this kb:
    http://support.microsoft.com/kb/2383603
    Outlook 2010 and Outlook 2013 introduce new named properties. When used, these may be added to the named properties table of the Exchange Server database. Each Exchange database's named properties table has a limit and a new message with additional
    named properties has caused the quota to be exceeded.
    A workaround on Outlook is to remove any additional mailboxes or shared mailboxes from Outlook.
    For resolutions on Exchange, I suggest you read the Resolution section in the kb or contact the Exchange Server support:
    https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
    Regards,
    Melon Chen
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Mailbox Converted from Shared Mailbox to User Mailbox; Unable to log on using Outlook

    Hi,
    We set up Office 365  couple of weeks ago and set up a shared mailbox "sales". This didn't meet our needs as we wanted the users to be send email from the sales email box and have these email appear in the set items folder of the sales mailbox,
    not from the users mailbox.
    Therefore following some instructions, we used the shell to convert the mailbox to a user mailbox. Correctly, this email box now no longer appears in the list of shared mailboxes in the admin site, it appears in the user section.
    We have also successfully assigned this sales user a licence <label boxtype="Label" class="BOX-MainTertiary o365-ns-c LicenseProduct" for="sku0">Office 365 MidSize Business including of course </label>"<label
    boxtype="Label" class="BOX-MainBodyText" for="sku0_Service2">Exchange Online Plan 1".</label>
    However, when we try and add this email box into outlook, it fails, after requesting the password several times. We have checked the password by signing into webmail and this has no issue, it works correctly. We therefore have the correct password, but this
    conversion seems to have caused a problem?!<label boxtype="Label" class="BOX-MainBodyText" for="sku0_Service2"></label>
    The second issue is that the shared mailbox still appears within the users outlook as a shared mailbox, it hasn't removed itself. trying to right click and close complains it is associated with an email account, meaning it wants us to  remove the whole
    account and add it again? Surely if its no longer shared it should vanish?

    What you're trying to do will have its own problems because Outlook does not serve two masters well.  Trust me on this, trying to open two mailboxes simultaneously this way, rather than opening the mailbox as a second mailbox (which doesn't give you
    the Sent Items behavior you crave), will cause you plenty of other problems.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

  • Mails stuck in Outbox when sending as shared mailbox

    Hi
    I have some users who use a shared mailbox [email protected]
    Their primary mail is their own [email protected] and the shared mailbox is the secondary. When they try to send mail as [email protected], the mails get stuck in the Outbox folder or the shared mailbox. Sometimes, only one user has a problem, sometimes 3 of
    them (there are 6 members). Sometimes the problem is resolved, sometimes the problem happens again. Sometimes, the mail will be stuck in Outbox for 10 seconds then send. The recipient does not receive the mail when it gets stuck on the Outbox. I tried to add
    a test user with the same privilege as this group and tried to log-in the computer of the user who is having the problem. In the test user, mails can be sent as the shared mailbox, but going back to the original user, it gets stuck on the Outbox. So I think
    this is not a problem of the computer. I tried to check if the DelegateSentItemsStyle can be changed but this parameter is not existing in the registry of the user. Any advice? Thanks.

    Hello meowchao,
    It puzzles me that they sometimes can send. Do you know Powershell?
    If so, please run the following command:
    Get-MailboxPermission [email protected]
    (where you type the proper name of your shared mailbox)
    In the list produced, does all users who should have access to this mailbox appear and have full access?
    If you don't know Powershell:  http://help.outlook.com/en-us/140/cc952755.aspx
    Best regards George

  • Message recall from shared mailbox greyed out Outlook 2010

    Hello,
    Can anyone advise if it's possible to recall a message sent from a shared mailbox? The user has full access permissions to the shared mailbox but the 'recall this message' option is greyed out.
    We have installed the hotfix below but it says the update is already installed on the system?
    http://support.microsoft.com/kb/2475877/en-gb
    This is using Windows 8, Outlook 2010 32bit and Exchange 2007 SP3.

    Hi,
    Try to remove and grant the user the permission to the shared mailbox again to see if the issue still exists.
    This issue should have been fixed by kb2475877, please also make sure Office is patched up to date.
    We can try with a new profile to setup the account, check if the issue persists:
    http://support.microsoft.com/kb/829918/en-us
    Regards,
    Melon Chen
    TechNet Community Support

  • Who has deleted emails from shared mailbox ?

    Hi Guys,
    We have a shared mailbox and is accessed by more than 5 users.
    Some one did something and the emails got deleted. I see them in recoverable deleted items folder.
    Can anybody let me know how to find out who has deleted them ?
    FYI - we do not have auditing enabled on this mailbox prior to deletion.
    But using the MFCMAPI, I was able to figure out the last modification time (which is same for all the emails in this folder)
    So, I think, if we can find who accessed this mailbox during that particular time, I will be near to solution.
    Can you guys let me know how to check who accessed the shared mailbox at a particular time ?
    Thank you in advance.

    Hello,
    If you did not enable the mailbox auditing logging for the mailbox, I am afraid there is no event to record the operations.
    Mailbox audit logging
    https://technet.microsoft.com/en-us/library/ff459237(v=exchg.150).aspx
    Thanks,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Simon Wu
    TechNet Community Support

  • Disappearing folders from shared mailboxes

    We have this ongoing problem and just can't find a solution for it.  We have a number of users that have a shared mailbox.  They frequently get into the situation where one person can see a subfolder but others can't.  The folder is actually
    where it should be but only some of them can see it.  All permissions are wide open for them.
    So we disable their cache.  Then outlook goes right down the tubes; searches take forever, outlook frequently locks up and spins... it's either one hell or the other.
    What can we do to fix this?
    Thanks!

    Hi,
    Please confirm the mailbox permission between the problematic users and his shared mailbox.
    If these users have full access permissions to the shared mailbox, the subfolders should be available to these users. Pease create a new Outlook profile to have a try:
    http://support2.microsoft.com/kb/829918/en-us
    If the problematic user just has Owner permission to the Inbox folder in the shared mailbox, the new created subfolder may not be visible to other users. We need to add folder permission for the new created subfolders.
    Regards,
    Winnie Liang
    TechNet Community Support

  • Howto disable calendars from shared mailboxes?

    Hi there!
    I'm having trouble finding out how to remove or disable calendars for certain shared mailboxes like Info#wedonotneedacalendarforthis.com  I've created the shared mailboxes within exchange 2007 and we are using outlook 2010 to access these shared
    mailboxes. Help would be very much appreciated. ?.

    Hi,
    It is by design that being granted full access permission to a mailbox in Exchange server, the user can add the mailbox with all folders including calendar folder.
    If you don’t want to share some folders in mailbox, maybe we can share folder-level permissions instead of sharing a full access mailbox permission. To meet your requirement, we need to remove the full permission to the mailbox in server side, then use PFDAVAdmin
    tool to set folder permissions with needed folders for shared mailbox.
    Thanks,
    Winnie Liang
    TechNet Community Support

  • Not able to delete emails from Shared mailbox

    Hello Team,
    I have a mailbox which is shared. User A is having access on that mailbox.
    I have added That mailbox as additional Mailbox. when i click on delete button or right click delete i am not able to delete that messages and from any folder.
    I have configured User A profile on multiple system and in each and every system i am not able to delete emails
    I am using O365 business plan and my Outlook is professional plus with latest update
    I removed the mailbox which is shared and added that account as Multi Ex so i am able to delete it
    I am running scripts in background so i dont want to add that mailbox as Multi Ex(By going into account settings and adding new email with credentials)
    I have given full access to User A on that mailbox on the portal. I removed the access and then re added the access and then also i am not able to delete emails
    I have tried safe mode
    I have tried online mode
    I have tried cached mode 
    I have tried Right clicking folder for example Inbox and given User A as owner permission from outlook.
    I have done the same method of giving permission from OWA
    If i open Mailbox in OWA by logging in Using User A and then clicking another user's mailbox and opening mailbox which is shared and i am able to delete emails there.

    Exchange doesn't do that.  POP3 is a single mailbox client mail retrieval protocol, not a mail transport protocol. 
    Any attempt to use it as a mail transport protocol is a great big kludge. 
    Exchange is designed to connect to the Internet using SMTP.
    Small Business Server includes a POP mail puller, but I don't recommend it because, again, it's a great big kludge.
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

  • User unable to send from additional Mailbox.

    Hello all,
    Here is the scenario that I am working with:
    I have two users: Lucy and Jane. Lucy is Jane's boss, and has given Jane access to her mailbox to send/receive emails while Lucy is busy.
    Jane is able to send email on behalf of Lucy as long as she stays logged in to her own account.
    However, When logged into Lucy's account (as it was added as an additional profile to Outlook) Jane is unable to send any emails; they all get stuck in the outbox.
    Both these users are O365 users, and we have verified that send/receive works in the OWA for both Lucy and Jane.
    Jane is using the Outlook 2010 client on a Windows 7 machine.
    Any information you could come up with would be of great assistance!

    Hi,
    If Jane wants to send as Lucy with an additional profile for Lucy account, Jane needs to have Send As permission instead of Send On behalf permission to Lucy's mailbox. To grant send as permission, we can run the following command in EMS:
    Add-ADPermission -Identity Lucy -User Jane -ExtendedRights "Send As"
    For more information about send as permission, please refer to:
    http://technet.microsoft.com/en-us/library/bb676368(v=exchg.141).aspx
    Regards,
    Winnie Liang
    TechNet Community Support
    Thank you for the reply.
    One thing should be mentioned: When jane is logged into her own profile in Outlook, she is able to send emails from Lucy's email completey fine. When Jane logs into Lucy's profile in Outlook, the emails all get stuck in the outbox.
    In terms of the Send As permission, I would assume that Lucy has it as she is able to send email from Lucy's email when logged into Outlook on her own profile.

  • Help!  When I send, mail is rejected, bounces back.  A blacklist? Says "poor reputation"

    Here is what it says: 
    Reason: Rejection greeting returned by server.
    Diagnostic code: smtp;554-m1pismtp01-011.prod.mesa1.secureserver.net Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.
    Remote system: dns;smtp.secureserver.net (TCP|17.172.81.1|34859|216.69.186.201|25) (m1pismtp01-011.prod.mesa1.secureserver.net)
    If you have any thoughts or advice, please speak slowly and give me point-by-point instructions as I barely know what a server is.
    Thank you!

    Hi,
    Which type of email account are you using? POP, IMAP or Exchange?
    Please first log on your web mail and check if the undelivered notifications are in your webmail spam folder.
    Please also try to send an useless wrong email address from web mail and check if you will get the undelivered notification.
    Please let me know the result.
    Best Regards,
    Steve Fan
    TechNet Community Support

  • Emails disappearing from shared mailbox

    Hi
    Mixed environment of 2007/10/13 with Exchange 2010
    No autoarchiving and no rules on clients or server
    The emails are coming in, but they disappear after they have been moved to the folder
    I am out of ideas
    Thanks
    Chris

    The emails are coming in, but they disappear after they have been moved to the folder
    So you have sort of rules to organize your mails by moving them to different folders? Does this happen to all clients?
    As suggested by DJ above, please check your view/filter settings first:
    Outlook 2007
    Reset view; View-> Current View-> Customize Current View…-> button Reset Current View
    Outlook 2010/2013
    Reset view; tab View-> button Reset View
    Please have a try and feel free to post back with any findings.
    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Shared mailbox - send as and auditing Exchange 2007

    Got 3 users A,B,C who all access a shared mailbox X.
    They have a requirement to be able to answer emails sent to mailbox X BUT the return address to be X (i.e. not their own or send on behalf etc) so any subsequent relies still go to X and not the individual email addresses.
    However, enother requirment is that there needs to be a way to determine which user (A, B, or C) actually sent the email from shared mailbox X.
    Any way at all to do this?

    Hi,
    Since the full access permission has been assigned to users, please give Send As permission to these 3 users (A,B,C) for this shared mailbox X. Then user A,B,C 
    can send as the mailbox X with the From field shown as Mailbox X. Please follow these steps to set it:
    1. Make sure the Full Access permission have been configured correctly.
    2. Give send as permission to UserA, UserB and UserC for shared mailbox X.
    Add-ADPermission -Identity “Mailbox X” -User UserA -Extendedrights "Send As"
    Add-ADPermission -Identity “Mailbox X” -User UserB -Extendedrights "Send As"
    Add-ADPermission -Identity “Mailbox X” -User UserC -Extendedrights "Send As"
    3. Then UserA, UserB and User C can send messages by the following steps in Outlook:
      a. Click New Email > OPTIONS > From, then the From field is shown in the message.
      b. Click From > Other E-mail Address, and select the Mailbox X.
    Then the recipients would receive the messages which the From field is shown the Mailbox X name instead of UserA, UserB or UserC.
    To track which user has send as Mailbox X to the recipients, we can enable message tracking log or
    Mailbox audit logging to track it.
    Regards,
    Winnie Liang
    TechNet Community Support

Maybe you are looking for

  • Best Practice to recharge iPhone

    Dear all, I have purchased MacBook Pro for almost a year but have just newly purchased my iPhone. For MacBook Pro, I learned from Discussion forum that the best practice for charging MacBook is to keep connect AC power to it as MacBook battery manage

  • Chroma Key/Luma Key Visualizer Help!

    Hey everyone, I'm new to this video production ind of thing, and I was trying to use chroma key and luma key like people in tutorials on youtube do all the time, and all they do is drag and drop the effect onto their video in the timeline, and a new

  • How do I add options to the 'output' section of sound. My 'internal speakers' was deleted or something.

    I recently went to use my computer (MacBook Pro) and all of a sudden the sound was gone. The icon for sound is completely grayed out and the buttons on my keyboard don't work. When I go to system prferences there is no 'internal speakers' option eith

  • Sending phone to nokia for repairs

    my nokia 808 needs a new headphone jack,i don't want them to hard reset my phone,as i cant back up,they shouldn't need to should they

  • How to relocate control file?

    I want to relocate my control files to a new location.. I want to know my options on how to do this (apart from shutting down db). Users are logged on most of the time. Oracle version is 9i.