Messages going to junk email folder

Hi,
We have exchange 2013 deployed and from few days some emails on all users are going to their outlook 2007, 2010 Junk-Email folder.
How can i stop same from Exchange 2013 Server side?
Best Regards, Ranjit Singh

Is it happening in OWA also (I assume, YES)
After you tested the Test Mailbox, and if it's working without any issue then try these things.
Run Outlook and SafeMode and check the issue.
Disable the Mailbox and Enable it, Test the issue.
I also saw the same issue with one of my client (Exchange 2010) but it was happening with few users only. Tried several things, MFC MPAI, Deleting folder (Junk). These things didn't helped, had to disable the Mailbox and Assign new Mailbox and Import the
PST into it. They are still monitoring the issue.
Cheers,
Gulab Prasad
Technology Consultant
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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Why do some mail items in my junk email folder keep appearing no matter how many times I delete them?

There are six junk emails that keep appearing no matter how many times I delete them.
How do I solve this problem?
Are they onmy hard drive somewhere?
I have a gmail account.
Thanks for any help.

Thanks, it seems to have solved the problem.

Emails going into "Junk" folder

The default junk folder is called "Junk Email" however this one user has "Junk" folder above that in which only emails that he receives from linkedin.com go in there. My first thought was that he has a rule sorting linkedin.com emails
into that folder but after checking local and server side rules there are none with that criteria that exist.
Next since that's not a default folder, I said let's permanently delete the "Junk" folder and see what happens. Sure enough the next email he received from linkedin.com created a new "Junk" folder and sorted that email in there.
How can this be happening?
The user wants to keep the filtering on the low setting and we have already whitelisted linkedin.com.
I want to know how come there are two junk folders, one called "Junk" and the default "Junk Email" folder. Typically there is only the second one
How this mail is being routed in there because there are no rules that specify any mail to go into that folder.
Maybe there is a hidden rule I am not seeing. Possibly going to try OUTLOOK.EXE /cleanrules /cleanserverrules after hours and then re-create his existing rules.

I think it's the galaxy - seems to be an issue with samsung:
http://www.slipstick.com/outlook/moves-email-junk-folder/
Go into Settings, General Settings, Spam and remove addresses that should not be spam.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Does it make sense to mark an email messages that are in junk mail folder as junk

Hello,
I see that some of email messages that are in my junk mail folder are in different color and marked as junk. However, some emails in the folder are not marked as junk. Most of these unmarked emails are put there because of my rules. The question is: does it make sense to mark these messages (in junk email folder) as spam/junk manualy? Will email spam detection engine learn somethig from it?

If the messages are really junk, then mark them as junk. That will help Mail detect similar messages as junk, even if your rules miss them.
If the messages are not junk, but you have set rules to junk them for some other reason, don't mark them as junk. If you do mark them, you may start missing other messages.

Emails from iPhone going to Junk folder caused by signature

I recently came across an issue when sending emails from my iphone using my business account. When I send emails to users of Outlook 2010, my emails go straight to their junk email folder, but for other versions of Outlook this does not occur. I appears that my email signature is causing this issue as I deleted my signature and the problem was solved. I want to be able to keep my signature in my emails that are coming from my iPhone, but I don't understand why the signature is triggering the junk email filter in Outlook 2010. Has anyone had this problem?

I don't understand why the signature is triggering the junk email filter
Because Outlook is interpreting the text / content / formatting of your signature as that which could be viewed as junk.
This has nothing to do with your iPhone, but is an Outlook "issue"

How to mark email messages as Not Junk?

When I look in the Junk email folder in Mac Mail, I see messages that I did not mark as junk mail. I guess Mac Mail is somehow filtering and classifying the messages as junk. Within the Junk folder, however, there are messages that are not junk. How to I mark these items (and future messages from the same source) as not junk, so that they appear in my Inbox and not in my Junk folder?
What I Think I Am Supposed To Do
1. Open a message in the Junk folder that I do not want to be classifled as junk.
2. By default, a "thumbs down" icon appears in the toolbar (View > Show Toolbar). I click on thumbs down to mark the message as junk. The thumbs down icon changes to a "thumps up" icon.
3. I click on the thumbs up icon to mark the item as not junk
Is this the right thing to do? When I do the above steps, the message remains in the Junk folder - it does not move my Inbox folder. But will future messages from the same source go into my Inbox?
Thanks

In case other are having this problem: With Outlook.com email, I found that mark email items as Not Junk within Mac Mail had not effect. Subsequent emails from the same sender still went into the Junk folder.
I had to sign on to my Outlook.com email at www.outlook.com website and mark the emails there as Not Junk. Subsequent emails from the same sender than arrived in my Mac Mail Inbox, as desired.

How to force Outlook's Junk email fitler to not filter Exchange 2010 SP1 accepted domains?

Hello,
I wonder if there really is no way how to reach the result described in the title question. Because
http://support.microsoft.com/kb/2458522 says:
This issue occurs because of a functionality change that is introduced in Exchange Server 2010 SP1. In Exchange Server 2010 SP1, domains that are configured as accepted domains are no longer allowed in the junk email lists of a mailbox.
So please tell us Microsoft how can we force Outlook to accept internal domain as a trusted senders and not apply Junk email filter on it?
There was already a long discussion about the steps here
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/15f857c6-0ed4-4004-9d90-cb5d16361752 so please don't offer anything described there.
Thank you,

Trying to deal with the Outlook Junk Email Filter is not very easy and had been a pain in the butt.
The ONLY way to ensure the Outlook 2010 Junk Email filter honors "white listed" emails is to stamp the email with SCL -1. Setting a transport rule will do that but it is not very flexible.
I was able to resolve these issues by simply enabling the Exchange 2010 Anti-Spam agents on each hub transport server. We have no Edge Server but we use a couple of Ironports at the gateway which provide the bulk of AntiSpam. We didn't think we would
need the Exchange AntiSpam so we hadn't initially enabled. After months of trying to resolve people's complaints of emails from internal system ending up in Junk, this solution worked for us.
This is the order in which it was done.
1. We set the receive connectors for the internal systems for bypassing Anti Spam. We basically have 2 receive connectors, one for internal system with no relay, and one for internal systems who are allowed external relay.
Get-ReceiveConnector "server\name of the recieve connector" | Add-ADPermission -User "“NT Authority\Anonymous Logon” -AccessRights ExtendedRight
-ExtendedRights ms-exch-bypass-anti-spam
Note: If you use SMTP Authentication, Exchange will only mark the emails as "Internal" and not assign a SCL of -1. It can only be on anonymous connections.
Note: We have a separate receive connector for the Ironports delivering external email that will not bypass Anti-Spam. These emails will receive a SCL rating of 0-9
2. We set the global SCL to 6 (default is 4). You can set it to whatever you want.
Set-OrganizationConfig -SCLJunkThreshold 6
So basically, any email tagged with SCL 7-9 will be moved to Junk by Exchange.
3. Set-ContentFilterConfig -SCLQuarantineEnabled $False -SCLDeleteEnabled $False -SCLRejectEnabled $False
We don't want delete, reject or quarantine anything on Exchange. Just move email to Junk folder if SCL 7-9 and have user deal with it.
4. Set the Internal SMTP Servers by adding each Exchange server's IP Address to the Global Transport Settings. I used EMC, Organization Config, Global Settings, Transport Settings properties, Message Delivery tab. Do NOT add any other "internal" servers
here, only the Exchange servers.
5. Then we installed the AS agents on each HT Server.
Starting with the first server
Stop MSExchange Transport service
D:\Program Files\Microsoft\Exchange Server\V14\Scripts>.\install-AntispamAgents.ps1
After installation, disable all the agents except for Content Filtering Agent. This agent has to be enabled for Exchange to stamp the email with SCL -1. I used EMC, Organization Config, Hub Transport. You will see a new tab called Anti-Spam. Disable everything
except Content Filtering.
Start MSExchange Transport service.
Repeat on each HT server. (You won't have to repeat the disabling of the agents as that is a global setting)
6. You can add global safe senders by doing the following.
$list = (Get-ContentFilterConfig).BypassedSenders
$list
$list.add("[email protected]")
$list.add("[email protected]")
Set-ContentFilterConfig -BypassedSenders $list
The message headers are stamped with
For emails sent through the Internal connector
X-MS-Exchange-Organization-Antispam-Report: MessageSecurityAntispamBypass
X-MS-Exchange-Organization-SCL: -1
OR
For external emails from a safe sender
X-MS-Exchange-Organization-Antispam-Report: ContentFilterConfigBypassedSender
X-MS-Exchange-Organization-SCL: -1
OR
For all other external emails
X-MS-Exchange-Organization-SCL: 0
Good Luck. This has basically stopped all the calls about "legitimate" email in Junk Email folder.

Junk email issue

Hi, many times users are facing the issue of mails arriving and moving to junk email folder.
Is it okay if we disable the automatic filtering of junk email in outlook ??

Sure, you can do that. You can set it on low or no filtering - you could
disable it completely too.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Outlook Junk Email False Positives

Starting yesterday I have had several clients call me about false positives (good emails going to Outlook Junk Email folder). In some cases they are even internal emails being mis-routed to Junk email. In all of the cases they are running either
Exchange 2007 or Exchange 2010 onsite and the Outlook clients are 2007 or 2010. As I said everything was fine until yesterday but with the holiday on Wed some may have not noticed until yesterday or today. Is there some update on Tues or Wed of
this week (12/31/13) on the server or Outlook workstations causing this? I have not changed a thing and I need to get this resolved.
Thanks for any help!
-Richard K

ok, that makes sense but there are 2 things that are going on that don't fit that bill.
1. This is happening on multiple domains so I doubt I have an rbl list problem with multiple domains at the same time. I have confirmed this with checking a few of them for rbl listings and they are clean.
2. This is happening even with internal email (email to email in same domain going through the same Exchange server). That is the one that really gets me as internal emails should never be filtered to Junk.
The last definition update I see is from 12/11/13. I am not sure where to look to see where it gets it's daily updates from.

EMOD Emails going into Junk Folder

I created an email campaign in EMOD, targetting 330 customers. Just to be on the safe side, I also added myself as a recipient on the list. The emails went out successfully as scheduled, but I noticed that instead of the inbox my email has gone directly into the Outlook Junk folder.
The email was designed so that it is sent FROM a person's email address, but any REPLY-TO go into a generic email account for an internal team to monitor. Also, the email does not have the (bhd-bounce etc...) as this was removed by Customer Care.
Can someone please explain how I can avoid the emails going into Junk Folder? I am concerned that our customers will not see the email, or that the Response Status for this campaign will not reflect true results.
Please advise.

Hi CRMwise,
I could not understand what this means:
If you need to white list for your company the information below should help:
mail-11.crmodmail.com (141.146.155.148)
Did you follow up with Oracle to find out how to whitelist your emails?
Oracle claims that they take extra care to ensure that mails sent from their server are whitelisted. However, I guess that would not stop the individual email address mentioned in the From field from getting blacklisted.
Do share your experience how you mange to resolve this issue. Here is an interesting link I came across:
http://blog.bronto.com/2010/03/01/whitelisting-why-its-important-and-what-you-can-do-about-it/
Ady

Good mail going to Junk folder -- even Apple mail

I know there are other threads on this, but no one seems to have a resolve for it.
Mac OS X 10.6.8
Just got my computer repaired at Apple, new harddrive, new video card. So it's starting anew.
However, even my MacBookAir is putting my GOOD MAIL in my JUNK FOLDER. So it's universal on all my devices.
Why is my mail going to my junk folder. It's annoying to have to check every single piece of mail with "this is not junk" and then drag it to the IN box. And then even that doesn't work. I'll still receive the email from the same sender back into my Junk Folder.
I see a LOT, hundreds, of VIEWS for this issue, but no one is yet to resolve it.
Hope someone can solve it. Thanks

Well, let's put it this way, it was never a problem before. A new harddrive was installed on my computer so I'm starting from scratch. I have no "rules" set yet. My mail supplier is MAC --.mac, .icloud -- mail. So my provider is MAC or APPLE I guess. It's mac mail.
Everything is set to "default" right now. I followed someone else's instructions to RESET the Junk Mail. Did that.
But I don't know any other proceedures to take to stop ALL MY MAIL from going into the JUNK EMAIL BOX.
Never did that before, so there must be some setting, or not, that is causing it to do that.
I have "enable junk mail filtering" checked. The following types of messages are EXEMPT, my address book, previous recipients, messages using my full name, all checked.
Certainly "previous recipients" should not be sent to the junk folder if that option is checked to be exempt.
What's left?

Incoming e-Mail (all gmail) going into "Junk" Folder

Hi...My iPad Air 2 Mail "Inbox" worked fine now e-Mails have stopped going into the "Inbox" & appear in the "Junk" Folder...I have not manually changed any settings...i have removed e-Mail account & reinstalled but still have the problem...Your help would be greatly appreciated to reinstate the "Inbox"...Cheers, CPS

DougMcNutt
Please post an image of the filter.
re :Such messages never get to my filter unless I do something like "run filters" on the junk window.
So the message is auto moved to Junk before your filters are applied.
If the message is in Junk then your filter will not work because filters only work automatically on new messages in the Inbox.
Check your filter.
It must say 'Filter before junk classification'.
Also, as in my previous response, you must set up your Junk Controls correctly, so that email addresses in selected address books are set as a whitelist. For this to apply to that particular email address, you must have that email address in a selected address book.

Mail going into junk folder that's not junk

I have tons of emails suddenly going into my junk folder, but they are not even being marked as junk email. These are emails that used to always come in fine. It's happening to all my accounts, so I don't think it's to do with the provider, especially since one is my Mac account. Any idea what's going on?

Mail>Preferences>Junk Mail
Uncheck the 2 boxes marked below.

Mail junk not going to Junk folder

I want mail to filter junk (including previous emails) and automatically place it in the junk folder. Currently, all it is doing is marking mail as junk within the inbox, and no junk emails are showing up in the junk folder. I tried unchecking and rechecking filtering for junk, resetting (in preferences), and re-downloading all emails. I have the box marked for move it to junk box, but the emails only show up as spam w/i the inbox. I have also read many related forum posts, but none seem to address this issue. I apologize ahead of time if this has been answered elsewhere. What can I do?!

Rules like junk filtering apply to incoming Mail. However, a rules can be applied manually.
If the messages are marked as junk, you can create a rule in Mail's preferences (see below). Go to the mailbox, select all messages, and right click and choose apply rules.

Mail going to the Junk Mail folder but not marked as Junk Mail

Hi,
Hopefully someone can help me. It's something I had done but I don't know what I have done. All of a sudden all my emails from eBay are going directly to my Junk Mail folder, although when I try to click them as 'Not Junk' (Thumbs Up) they are not even selected as Junk Mail and I can still select them to be Junk Mail.
At the moment I'm just dragging them back into the correct folder but it still keeps happening. (I sell a lot on eBay so it's happening quite often).
Any help would be much appreciated.
Thanks!

Hi Corey,
Check your settings as outlined in this link:
Mail (Mavericks): Change the junk mail filter
Cheers,
GB

Messages going to junk email folder

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