Migrating from Call Manager 8.5.1 to HCS

moving to HCS and apparently there is no configuration migration utility so the vendor has to type it all in. That seems strange to me so I am asking if any has ever heard of a way to get my Call Manager & Unity 8.5.1 configuration into HCS without having to type it all in again ?

No problem. HCS typically uses VOSS for multi-customer CUCM management, and that tool accepts data in Excel format. Just perform a BAT Export on your CUCM and Unity information and send it on, and the vendor can manipulate the data as needed without retyping. I've done some HCS projects, and I depended on the Excel data and BAT for importing customer information.
GL!
-chris

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Call Records from Call Manager

I am trying to figure out how I can get call records from Call Manager. I can get CR form our PBX but cannot figure out the Call Manager... Any ideas?
Thanks,
Dennis

Hello
There are 2 ways to get call record.
Cisco has a built-in CDR Report Analysis. This application is accessable from the CallManager
Go to Application, Install Plugin, install the CDR Reporting and Analysis plugin in CallManager. Then go to Servicability and go to Tools then select CDR Analysis and Reporting
Default login is admin/admin
2nd method is via SQL Server where there is a databae call CDR . You can customize a ASP page to retrive the data you want from there
enjoy

Remove device and profile from call manager

Is there any documentation on how to remove phones and EM, RDP, CSF profiles from call manager in order to free up some licensing??

EM does not take any licenses, but the way you want to do this (assuming all associations are correct and dependencies would prevent you from doing it anyway):
delete UDP
delete CSF device
delete RDP
delete desk phone

Factory Default from Call Manager

I have a client which is private. They have many type phones that we need to change with new one. I want erase all information like call history, Itl files, tftp servers etc.
My first question is : What can I do to delete all these kind of information. My first idea is factory default? Can we make differently?
Second question is : If we can success that with anyone's answer , Can we send this command to all 7841 ip phones from Call Manager 10.5.1?
Second question is important part of work. We must do approximately 500 phones which I need to change with new phones. I want to send this command from Call Manager?
Regards..

Just go the phones erase call history/network config/ITL files etc the settings you need to delete. I dont think there will be a bulk way to do some of the items.
But If you must erase everything from the phone, you will need to reset the phone to factory defaults.
There is no easy/bulk/remote way to factory reset the phones. You will need to do it from the phones itself by pressing the sequence of keys.
Still only possible way would be to setup a DEMO cucm and connect the CUCM/phones to an isolated 24/48 port switch/switches. Factory reset them and let them download the new firmware files from the demo system.
They will still have TFTP server defined in the end (of the DEMO server) and without which you cant get the phone to download the firmware.
-Terry
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Devices unregistering from call manager.

While looking in the event viewer of the pub, I noticed the dpa and pri had unregistered from call manager. I looked at the physical memory and noticed actually memory usage is 98%. Could this be the cause of the devices unregistering constantly?
Thanks in advance,
MP.

Is the CCM heartbeat incrementing? High memory usage could have caused the devices to unregister too. What is the reason for high memory usage? Have you tried rebooting the devices?

What are the essentials needed before upgrading from call manager 9.1.1 to call manager 9.1.2?

I recently tried to upgrade my call manager in a lab environment from 9.1.1 to 9.1.2 but failed. The error stated that connection had been lost after 2 hours into it. Connect using CLI. Any help would be greatly appreciated.
Steve

You mean via GUI??
What does the upgrade status via CLI says??

Printing from call manager

I like to print the help screens and also print the screen displays while in Call Manager. The network engineer did not recommend this. We tried it anyway - we added a driver and defined a printer but sometimes it would cause the IExplorer to spike the CPU up to 100 percent. Any suggestions on how to print?

Not sure why you need to be on the server it self to do screen captures. Everything is doen through the Web interface.
From your desktop, load a program that captures screen shots. I use "screenhunter" I can press F6, crop the picture and save it and one click to a designated folder. I have created a couple docs for my clients this way, not having to be on the server at all.
Remember, the console at the server for CCM, you should hardly ever have to log into for day to day administration. Everything is done through IE at your own computer.
Loading other software, print drivers, etc onto CCM is probably not supported by TAC anyways.

Running scripted queries to get performance stats from call manager

Is it possible to do the above? or does the AXL interface only deal with Call Manager functions, not the underlying operating system? or is there a way to talk direct to the server operating system (MCS)?
Hope you can help
Paul

Thanks. I've done this for my proxy-retrieve function and now get the following
Performance Counters:
Average Total Percent
Total number of requests: 134
Request processing time: 2.0625 276.3740
proxy-bucket (Proxied requests)
Number of Requests: 132 ( 98.51%)
Number of Invocations: 132 ( 4.71%)
Latency: 0.0000 0.0000 ( 0.00%)
Function Processing Time: 2.0064 264.8450 ( 95.83%)
Total Response Time: 2.0064 264.8450 ( 95.83%)
default-bucket (Default bucket)
Number of Requests: 134 (100.00%)
Number of Invocations: 2669 ( 95.29%)
Latency: 0.0002 0.0280 ( 0.01%)
Function Processing Time: 0.0858 11.5010 ( 4.16%)
Total Response Time: 0.0860 11.5290 ( 4.17%)
Am I correct in saying that ~95% of total processing time is spent in that proxy-bucket (proxy-retrieve function)?
Does anyone know if the time in proxy-retrieve is the total time from start of function to last byte of response back from origin-server? I'd just like to know exactly what this time involves.

How to extract 911 report from Call Manager

Hi, It has been requested I provide a report showing only 911's and where they are originating. Does Call Manager have a utility I can use to extract this data?
Thanks to all in advance, it is greatly appreciated.

Hi Ross,
This is the only method that I know of to do this type of search (in CCM);
Using SQL Queries to Search the Call Detail Record with Cisco CallManager
Search for Calls Made to a Specific Number
In some situations, you might need to find out the extension which called 911 on a specific date. Complete these steps in order to search for calls made to a specific number such as 911.
In order to search for calls that are made to a specific number, you can run a different query.
For example, if you want to look for calls to 911 you can enter the query select * from CallDetailRecord where finalcalledpartynumber='911'.
The bottom of the page displays all the entries in the CDR that have the final called party number equal to 911.
Add a date to this query in order to refine it.
For example, for all calls to 911 after August 1st, 2003, run the query select * from CallDetailRecord where finalcalledpartynumber='911' and datetimeconnect > '1059696000'.
The bottom of the page displays all the entries in the CDR that have the final called party number equal to 911 made after August 1st, 2003. '1059696000' is the universal time in seconds for August 1st, 2003.
In order to see who calls 911, run the query select callingpartynumber from CallDetailRecord where finalcalledpartynumber='911'.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801d71c5.shtml
Hope this helps!
Rob
Please remember to rate helpful posts.....

Phones getting unregistered frequently from call Manager

Hi
We have Call manager in our HQ and some phones in Branch in a different country. From CUCM there is a SIP trunk towards router in branch.
Users in branch occassionally complain of phones getting unregistered.HQ and branch are connected through internet with suffiecient BQ 14 Mbps on each side.
Thanks for helping me out.
Regards
Vibha

Hi Vibha,
You can check the Phone status messages to start with and also check the app / syslogs on the cucm corresponding to the time stamp when they are unregistered to see the reason code for the unregistered event. However, a packet capture would be ideal to check what exactly is causing the issue as we can see which packets are exchanged or getting dropped between cucm and IP phone.
HTH
Manish

Migration from EDI Manager to XI

Hi,
I am new on XI and would be soon starting on a new project for implementing XI and migration of existing TNT interfaces from EDI Manager to XI.
I need help on following areas :
1. Any sample Q&A DB doc is available for XI?
2. Any help on the road map to be followed.
Thanks & Regards,
Puneet

Hi,
In my opinion you can find everything in quite nice help.
http://help.sap.com/saphelp_nw04/helpdata/en/14/80243b4a66ae0ce10000000a11402f/frameset.htm
regards,
wojtek

How to migrate from BE6000 to Communications Manager

Dear forum members,
first of all, I'am tired. I have been on a long journey from the day we bought our Cisco Unified Communication system until now.
Technically everything worked just fine, right from the beginning until now. But starting from the first day, I had several huge
issues with our Cisco reseller (Deutsche Telekom/T-Systems).
It all started with the fact, that all hardware related contracts and services were SmartNet Services and added directly to our company account.
All software related services were booked as "Shared Services". So we were the rightfull owner of the licenses but our reseller had to migrate/issue all tickets, licensing requests and so on.
It took us (me and our reseller) over a year to set these things "right".
Right now, everything (hardware and software related services, licenses, ...) are bound to our Cisco account. We can open TAC cases, download software/firmware and so on.
Last week, we migrated successfully from Call Manager 8.6.5 to 10.0. So I was really happy to see, that everything worked fine (I could migrate my licenses, download the software, ...).
I thought, "Hey, finally eveything works as expected..."
I was wrong, so wrong...
What happend? I tell you what happend...
During the migration, we had to move all our servers (CUCM, CUC & CUPS) from our Cisco C200 M2 Server to our Dell VMware cluster, because the C200 M2 is (as far as I know) not supported anymore for BE6000 10.x and we didn't wand to buy a new C220 M3 server.
Due to the fact, that the BE6000 is only supported on that hardware, we decided to migrate our BE6000 to a Cisco Unified Communications Manager.
Our reseller told me, that Cisco Unified Communications Manager is supported on third party hardware (if the hardware meets certain requirements, like processors and so on) and due to the fact that we only use CUCM, CUC & CUPS there would be no difference for us when it comes to features.
So I said: Great, let's do that. And when you are doing that, can you please order us a license for a collab edge gateway (the thing that enables Jabber to proxy through the firewall without the need of a vpn tunnel).
And that was the point when our communication stucked...
Since that mail, I don't get any response from our reseller regarding this two tasks. They told me, that I can do that myself. I tried that and searched all cisco portals and then opended a TAC case.
The TAC team told me, that our reseller had to file a sales order (is that right?) and send me back to them.
Right now, I'am trapped between Cisco and my reseller and I'am really tired. Can someone please tell me what I can do/have to do to patch things up?
Kind regards,
René

DRS from your current server which is using the 6K OVAs, into your dell server which should NOT be using the 6K OVAS, but any of the other non-6K options you have.
I assume you've already verified your server is supported under 3rd party spec guidelines???
But, that's all it takes to move from a 6K into an enterprise CUCM, or the other way around as well.

Upgrading call manager from version 8 to 9

Hi All
Can anyone please tell me the summary steps on what I need to do to go from call manager version 8 to version 9?
many thanks
Carl

The answer to your question, is that they entirely depend on you exact CUCM versions, asking here and just saying "8 "does not work. You will need to do your due diligence, and read:
A) Upgrade guide for your target version
B) Release Notes
C) New and changed doc, if not included in the RNs already
They will provide you with ALL you need to perform the upgrade, pre-reqs, procedure, and post-upgrade changes to the VM. All the information is available on cisco.com under the CUCM main documentation site.
Once you've been thru those, you can come back with any further questions.

Cisco Call Manager - No all phones uses License

Hi Community.
I've upgraded from Call Manager 8.0 to 9.1. I did the License Count Utility Report and the License request from ELM.
Cisco sent me then afterwards the license, I've installed the license and all done.
But as you see on the print screen only few devices uses a license. Why?
Best Regards Patrick

Hi Patrick,
From the ELM snapshot, there is no Unused license. This means all licenses are being consumed.
Can u please click on View Usage report on Unassigned devices in CUCM is first attachment shared by you and check how licenses are being used?
rgeds,
aman

Snmp traps with Call Manager 4.13

Anyone being able to get snmp traps from Call Manager 4.13 to work. I can walk the MIB and get snmp cold start traps but no Call Manager specific traps

There is a possibility that the CCM service controls this trap and thus cannot send a trap until it is up. This is an issue seen in many devices not just CCM. CCM supports only certain traps.Refer the following URL for more information
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f52e1.html#wp1041935

Migrating from Call Manager 8.5.1 to HCS

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