Missing java on secondary Cisco Prime Intrastructure 1.2

Running CPI 1.2 medium on VMs, everything's fine with the primary server, but java is missing from the secondary. Executing ncs status, It returns :
CAMTLCPCE876/admin# ncs status
/opt/CSCOlumos/bin/wcsadmin.sh: line 221: /opt/CSCOlumos/jre/bin/java: No such file or directory
/opt/CSCOlumos/bin/sam_admin.sh: line 22: /opt/CSCOlumos/jre/bin/java: No such file or directory
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...
status
running ncs start gives :
CAMTLCPCE876/admin# ncs start
/opt/CSCOlumos/bin/ncstuning.sh: line 76: /opt/CSCOlumos/jre/bin/java: No such file or directory
/opt/CSCOlumos/bin/wcsadmin.sh: line 221: /opt/CSCOlumos/jre/bin/java: No such file or directory
start
from the root, jre folder is there but emmpty
ade # ls /opt/CSCOlumos/jreade # ls /opt/CSCOlumos/jre32COPYRIGHT LICENSE README THIRDPARTYLICENSEREADME.txt Welcome.html bin javaws lib man plugin
Is this a normal behavior on the secondary server?

HI Louis,
Did you get to solve the issue??
i have this output on an appliance enviroment (NOT VM):
PRIME-SERVER/admin# NCS status
sh: /opt/CSCOlumos/bin/wcsadmin.sh: No such file or directory
PRIME-SERVER/admin# show application status NCS
% Application NCS is not installed
PRIME-SERVER/admin# show application
PRIME-SERVER/admin#
Any idea???
Diego.

Similar Messages

Cisco Prime Intrastructure 2.0 boot loop issue?

Hi!!! I have a question.
I have a server Cisco UCSC-C220-M3L: 2x Intel Xeon E5-2665; 32Gb RAM; 1x LFF HDD 1 TB: LSI embedded sw MegaRaid controller. HDD is configured in RAID 0.
I have installed CPI 2.0 Express OVA on my ESXi host version 5.5 and went through the install process 100%, but upon reboot after install it is stuck at the loop booting Cisco ADE-OS 2.0 and so the cycle with a reboot of the virtual machine CPI. Has anyone had this issue ? I have attached a screenshot:

Here's a link for boot loop recovery.
Since it's a new install you probably don't have anything to recover though:::
https://supportforums.cisco.com/docs/DOC-26689#comment-14559
Reading the system requirements for the Express version, one would think any version of ESXi is supported.
Looking at the system requirements for the Standard and Pro versions though it appears 5.1 is the latest version.
VMWare Version
Express - ESXi 4.1 or later
Standard - ESXi 5 or ESXi 5.1
Pro - ESXi 5 or ESXi 5.1
Try with ESXi 5.1 and I'll bet it works!

Cisco Prime Infrastructure 1.2 Error

Hi,
I don't have any experience with Cisco Prime infrastructure. I am getting the below error
Unable to start secondary NCS server PRLPrimeNCS02 [10.140.xx.xx]
Reason: IO Error: could not resolve the connect identifier "wcss1"
Not sure exactly what the error means. Any help much appreciated.
Thanks
Nachi

Hi Scott,
Thank you for your email.
The HA is runing on the Cisco Prime. Runing Cisco Prime on a Virtual machine in VM.
The issue we are experiencing is that the system failed over to the secondary (HA) for unknown reasons. When we failed it back it didn’t fail back properly. Configured Manual failover. Managed to failback to primary but it complained HA was no longer configured.
Tried to remove HA and reconfigure it. The primary removed the HA configuration, but the secondary kept it. Here is some info on the secondary
PRLPrimeNCS02/admin# ncs ha status
[Server] prlprimencs01(10.xx.xx.xxx) [State] Secondary Lost Primary [Failover Type] manual
PRLPrimeNCS02/admin# ncs ha remove
High availability configuration will be removed
Do you wish to continue? (y/N) y
Removing secondary configuration will remove all database information
Do you wish to remove high availability configuration from primary? (y/N) y
Secondary is attempting to remove high availability configuration from both primary and secondary
Requesting primary to remove high availability configuration from both primary and secondary
Successfully removed high availability configuration
PRLPrimeNCS02/admin#
PRLPrimeNCS02/admin#
PRLPrimeNCS02/admin# ncs ha status
[Server] prlprimencs01(10.xx.xx.xxx) [State] Secondary Lost Primary [Failover Type] manual
PRLPrimeNCS02/admin#
And the primary
prlprimencs01/admin# ncs ha status
[State] Stand Alone
prlprimencs01/admin#
Below is the log
Starting Health Monitor as a secondary
Checking for Port 8082 availability... OK
truststore used is /opt/CSCOlumos/conf/truststore
truststore used is /opt/CSCOlumos/conf/truststore
Starting Health Montior Web Server...
Health Monitor Web Server Started.
Starting Health Monitor Server...
Health Monitor Server Started.
java.lang.OutOfMemoryError: Java heap space
Dumping heap to logs/java_pid6044.hprof ...
Heap dump file created [249907589 bytes in 6.857 secs]
Thanks
Nachi

Cisco Prime Infrastructure 2.0 - no traps/info are pushed from devices

Good evening,
I have setup Cisco Prime Infrastructure 2.0 and, though I have added manually my 4 network cores as devices without any problem, I can't get a single trap or a single SNMP information to be pushed into my Cisco Prime Infra.
Here is my SNMP config on my core :
snmp-server user *edited* *edited* v3
snmp-server group *edited* v3 noauth notify *tv.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF0F
snmp-server community *edited* RO
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps flowmon
snmp-server enable traps transceiver all
snmp-server enable traps call-home message-send-fail server-fail
snmp-server enable traps tty
snmp-server enable traps rf
snmp-server enable traps memory
snmp-server enable traps cpu_threshold
snmp-server enable traps eigrp
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps flex-links status
snmp-server enable traps fru-ctrl
snmp-server enable traps entity
snmp-server enable traps ethernet cfm cc mep-up mep-down cross-connect loop config
snmp-server enable traps ethernet cfm crosscheck mep-missing mep-unknown service-up
snmp-server enable traps ether-oam
snmp-server enable traps aaa_server
snmp-server enable traps flash insertion removal
snmp-server enable traps l2tc threshold sys-threshold
snmp-server enable traps power-ethernet police
snmp-server enable traps rep
snmp-server enable traps vswitch dual-active vsl
snmp-server enable traps udld link-fail-rpt status-change
snmp-server enable traps vtp
snmp-server enable traps vlancreate
snmp-server enable traps vlandelete
snmp-server enable traps auth-framework sec-violation
snmp-server enable traps dot1x auth-fail-vlan guest-vlan no-auth-fail-vlan no-guest-vlan
snmp-server enable traps envmon fan shutdown supply temperature status
snmp-server enable traps entity-diag boot-up-fail hm-test-recover hm-thresh-reached scheduled-test-fail
snmp-server enable traps port-security
snmp-server enable traps ethernet evc status create delete
snmp-server enable traps energywise
snmp-server enable traps ipsla
snmp-server enable traps vstack
snmp-server enable traps bfd
snmp-server enable traps bgp
snmp-server enable traps bulkstat collection transfer
snmp-server enable traps cef resource-failure peer-state-change peer-fib-state-change inconsistency
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps config-ctid
snmp-server enable traps event-manager
snmp-server enable traps hsrp
snmp-server enable traps ipmulticast
snmp-server enable traps isis
snmp-server enable traps msdp
snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
snmp-server enable traps bridge newroot topologychange
snmp-server enable traps stpx inconsistency root-inconsistency loop-inconsistency
snmp-server enable traps syslog
snmp-server enable traps isakmp policy add
snmp-server enable traps isakmp policy delete
snmp-server enable traps isakmp tunnel start
snmp-server enable traps isakmp tunnel stop
snmp-server enable traps ipsec cryptomap add
snmp-server enable traps ipsec cryptomap delete
snmp-server enable traps ipsec cryptomap attach
snmp-server enable traps ipsec cryptomap detach
snmp-server enable traps ipsec tunnel start
snmp-server enable traps ipsec tunnel stop
snmp-server enable traps ipsec too-many-sas
snmp-server enable traps errdisable
snmp-server enable traps ethernet cfm alarm
snmp-server enable traps vlan-membership
snmp-server enable traps mac-notification change move threshold
snmp-server enable traps vrfmib vrf-up vrf-down vnet-trunk-up vnet-trunk-down
snmp-server host *ip-address-edited* version 3 noauth *edited*
Basically all traps are enabled but absolutely nothing is showing up in my Prime Infra except that my 4 devices are "Reachable".
Here is a show snmp on the same device :
sh snmp
Chassis: *S/N Edited*
38554534 SNMP packets input
    0 Bad SNMP version errors
    14 Unknown community name
    0 Illegal operation for community name supplied
    0 Encoding errors
    38453185 Number of requested variables
    0 Number of altered variables
    17790703 Get-request PDUs
    20583581 Get-next PDUs
    0 Set-request PDUs
    0 Input queue packet drops (Maximum queue size 1000)
38490708 SNMP packets output
    0 Too big errors (Maximum packet size 1500)
    0 No such name errors
    0 Bad values errors
    0 General errors
    38371069 Response PDUs
    13 Trap PDUs
SNMP global trap: enabled
SNMP agent enabled
SNMP logging: enabled
    Logging to *edited*, 0/10, 13 sent, 0 dropped.
Can anyone point out what is wrong or missing in my configuration? I can't seem to single it out myself.
Thanks
Jeremy

Hi Jeremy,
SNMP traps are shown in the events and alerts section of PI.
SNMP config looks fine. Can you run the SNMP debug (debug snmp packets ) .check the logs and see if the device is actually sending the TRAPS to the PI server.
Thanks-
Afroz
[Do rate the useful post]
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Cisco Prime Infrastructure patch 2.1.1 - HA issue

Hello,
I have a problem with the Cisco Prime Infrastructure patched to version 2.1.1. I did exactly what Installation Guidelines say:
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-1-1/release/notes/cpi_rn.html
– Install the Prime Infrastructure 2.1.1 patch by using the Administration > Software Updates page on the primary server.
– Restart the primary server.
– Verify that the patch installation is complete. If you find the installation complete, decommission and reinstall the secondary server and add it back to the primary server.
I reinstalled HA server and I'm trying to add it to HA but I get "Failed to authenticate - Primary(xx.xx.xx.xx) and Secondary(xx.xx.xx.xy) PI version does not match"
Can you help me with that? What I'm doing wrong? or maybe this patch is not prepared to work in HA mode?
Regards

Symptom:
The installation instructions of PI 2.1.1 patch in a High Availability environment are not accurate and following these steps will result in the inability to re-pair the Primary and Secondary servers.
Conditions:
If the instructions are followed, then when the user attempts to re-pair the servers, an error will be encountered:
"High Availability Registration Failed - Failed to authenticate - Primary (x.x.x.1) and Secondary (x.x.x.2) PI version does not match".
Instead, the following steps have proved to work correctly:
1. Upload and install patch on primary.
2. Upload and install patch on secondary.
3. Stop NCS services on secondary
4. Stop NCS services on primary
5. Start services on secondary
6. Start services on primary
7. Re-pair HA servers from primary
Workaround:
Workaround 1:
On the secondary, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh primary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are back up, login to the secondary GUI as you would login to a primary server
Go under Administration > Software update, upload the patch and install it.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are up, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh secondary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
After the message that services started successfully on the secondary, initiate a new High Availability configuration from the primary. Now the synchronization between the two servers should succeed.
Workaround 2:
Redeploy or reinstall the Primary server, restore the backup which was taken prior to applying the patch, reconfigure the High Availability and continue with the steps described in the Conditions section.
Further Problem Description:
Release Notes have been updated with more precise instructions.
Known Affected Releases:
(1)
2.1(0.0.85)

Ask the Expert: Cisco Prime Infrastructure - Implementation and Deployment

Welcome to the Cisco Support Community Ask the Expert conversation.
This Ask The expert Session will cover questions spanning Cisco Prime Infrastructure on Implementation and Deployment on Wired and Wireless. This will be more specific to Customer’s and Partners questions product covering PI on configuration, Features and Menu, Network Monitoring, Maps, Implementation, High Availability and Maintenance and t/s parts.
Monday, February 2nd, 2015 to Friday, February 13th, 2015
Dhiresh Yadav is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco Prime Infrastructure and Cisco Wireless products. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS) and CCIE (DC) certifications.
Afroz Ahmad is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco NMS products like Prime Infrastructure, LMS, IP SLA and SNMP etc. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS),CCIE (DC), and SCJP (Sun Certified Java Professional )
Vinod Kumar Arya is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco NMS products like Prime Infrastructure, LMS, IP SLA and SNMP etc. He has over 8 years of industry experience working with large enterprise and service provider networks. He also holds VCP 5 and RHCE certifications.
** Remember to use the rating system to let the experts know you have received an adequate response.**
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Network Infrastructure community, > Network Management, shortly after the event. This event lasts through February 13th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hello Wilson,
Thanks for joining us.
1841 should just work fine for net flow . Hope you have a valid "PI Assurance license" installed on the server.
"PI Assurance license" is required for "net-flow" feature
Devices supporting Netflow in PI ::
1400, 1600, 1700 & 1800
2500, 2600 & 2800
3600, 3700, 3750 & 3800
4500 & 4700
AS5300 & 5800
7200, 7300, 7400 & 7500
Catalyst 4500 ASCI
Catalyst 5000, 6500, & 7600 ASCI
ESR 10000 ASCI
GSR 12000 ASCI
Cisco IOS Software Release Version
Supported Cisco Hardware Platforms
11.1CA, 11.1CC
Cisco 7200 and 7500 series, RSP 7200 series
12.0
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series
12.0T, 12.0S
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8600 series
12.0(3)T, 12.0(3)S
Cisco 1720, 2600, 3600, 4500, 4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series
12.0(4)T
Cisco 1400, 1600, 1720, 2500, 2600, 3600, 4500,
4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series
12.0(4)XE
Cisco 7100 series
12.0(6)S
Cisco 12000 series
NetFlow is also supported by these devices Cisco 800, 1700, 1800, 2800, 3800, 6500, 7300, 7600, 10000, CRS-1 and these Catalyst series switches: 45xx, 55xx, 6xxx.
NetFlow export is also supported on other Cisco switches when using a NetFlow Feature Card (NFFC) or NFFC II and the Route Switch Module (RSM), or Route Switch Feature Card (RSFC). However, check whether version 5 is supported, as most switches export version 7 by default.
You can check the below steps to diagnose the issue::
To verify that NetFlow is exported from a device to PI, follow the steps below:
1)   Browse to Administration > Data Sources page. Check the value in column ‘Last Active Time’ for the ‘Device Data Sources’ table. If the table is empty or the value does not represent recent time, then
it is possible that the device is not exporting NetFlow or PI Assurance license is not applied / expired.
2)   Login to PI console ( via SSH) as root user and run the command:
                netstat –an | grep 9991 – Output of this should be like : udp        0      0 :::9991         :::*
                Check the firewall settings on PI server using the command: firewall -L
1)   Check the configuration on an IOS / IOS –XE device. Run the commands
a)   sh running-config | inc destination
1)   This should list the IP address of the PI SERVER ( along with other outputs if any)
b)   sh running-config | inc 9991
1)   This should list at least one entry.
c)   If the above are fine, then verify that the flow monitor, flow exporter and the flow records are correctly configured on the device.
Refer to the URLs below to configure NetFlow export.
http://preview.cisco.com/en/US/docs/net_mgmt/prime/infrastructure/2.0/user/guide/setup_monitor.html#wp1056427
Thanks-
Afroz
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Cisco Prime Collaboration Usage

Hi,
Many Asia costumers complain it is very difficult to maintain the Cisco Collaboration system.
So we are considering the Cisco Prime Collaboration system, see which can help or not.
I have few questions about the Cisco Prime Collaboration Provisioning (CPCP) for SME customer / Cisco Prime Collaboration Assurance (CPCA) for Big customer.
1. CPCP Standard version is free? one cluster? no adv. features? What is the adv. features on adv. versions?
2. I see the CPCP will deploy the new configurations into the CM clusters, that is fine on the new CM, but the existing CM will access the CPCP push into new configurations? Any impacts will happen on delopying the new CPCP into the existing CM?
3. CPCA lic. counted by every end devices, that is really expensive. Any cost effective methods to deploy the CPCA?
4. If we want to monitor the TP endpoints or DX video phones, I have to plug the lan to the 37XX or above switches? 29XX cannot?
Medianet-Capable Devices
Feature
Routers
Switches
Cisco IOS®Software Release Supported
Mediatrace 1.0
Cisco 1800, 2800, 2900, 3800, 3900 Integrated Services Routers
Cisco Catalyst® 3560E, Catalyst 3560X,
Catalyst 3750,
Catalyst 3750-Metro (only 12.2SE),
Catalyst 3750E, and
Catalyst 3750X
12.2SE
15.0SE
15.1T
15.1M
IP service-level agreement (SLA) video operation
Routers will be supported soon. Please check the feature navigator as mentioned below
Cisco Catalyst 3560E, Catalyst 3560X, Catalyst 3750, Catalyst 3750E, and Catalyst 3750X
12.2SE
15.0SE

Hi,
Been out of the office but see that no one has yet responded to this. I can answer some of the questions.
1. CPCP Standard version is free?
CUCM 10+ users are entitled to use the Standard version.
one cluster?
Yes
no adv. features?
Not missing a lot, especially for smaller one cluster networks.
What is the adv. features on adv. versions?
The Standard and Advanced versions are pretty much the same except for the following:
Advanced can handle multi-cluster networks
Advanced allows administrator delegation. This means that different administrators can be assigned to different groups of end-users.
Standard does not have advanced workflows (Approver, MAC assigner, Shipper and Receiver).
Advanced provides a northbound API for integration to another network management application, HR system or custom UI.
2. I see the CPCP will deploy the new configurations into the CM clusters, that is fine on the new CM, but the existing CM will access the CPCP push into new configurations?
CPCP can push configurations to new or existing clusters. Changes made directly on a cluster will be pulled back to PCP so they stay in sync.
Any impacts will happen on deploying the new CPCP into the existing CM?
CPCP was designed to add to a UC network at any time. When added to an existing network, CPCP can use it's reverse sync process to import users and CM configurations.
3. CPCA lic. counted by every end devices, that is really expensive.
List price may appear really expensive but you need to work with a sales person to determine the actual price. There is also the option to have an enterprise license agreement which might be more cost effective if this is for a Big Customer.
Any cost effective methods to deploy the CPCA?
ELA as mentioned above, or use the free standard version. It the standard version provides enough functionality, it might be an option. Cost effective may be hard to define. If the product significantly lowers the cost to operate the network (faster fault resolution, less administrators, usage reports, resource utilization savings, etc.) it would be cost effective. I don't know how big the Big Customer is or what/how many endpoints/devices/apps are in the network so I cannot provide any better advice.
I am not sure how to answer the last question so will leave it for a TME or other expert on CPCA. It looks like a medianet question. CPCA is not completely dependent on medianet to monitor TP environments and can provide some call trace and performance without it. This is best answered by someone on the Assurance PM/TME team.
Regards

Cisco Prime 2.1 problem with API/Client

Hi,
im having a problem with the API output i get from Cisco Prime Infrastructure. The URL im trying to GET info from is:
https://<URL>/webacs/api/v1/data/Clients
The output shows that im missing data from a specific ID. Example:
{"@url":"https:\/\/prime.lmv.lm.se\/webacs\/api\/v1\/data\/Clients\/1280389614","@type":"Clients","$":"1280389614"}
Then i try to GET the info regarding this ID: https://<URL>/webacs/api/v1/data/Clients/1280389614
{"errorDocument":{"httpResponseCode":500,"httpMethod":"GET","message":"No such entity as Clients \/ 1280389614.-PRS-101","id":"presentation.PRS-101","uriPath":"data\/Clients\/1280389614","queryParams":"{}"}}
So something is wrong here, so when i add ".full=true" parameter i get the following error as it cannot show the client data:
https://<URL>/webacs/api/v1/data/Clients.json?.full=true&.firstResult=1000&.maxResults=1000
{"errorDocument":{"httpResponseCode":500,"httpMethod":"GET","message":"Exception while invoking valueOf method 'getEnum' of enumeration class 'class com.cisco.ncs.nbi.client.ClientProtocolEnum'; nested exception is org.hibernate.HibernateException: Exception while invoking valueOf method 'getEnum' of enumeration class 'class com.cisco.ncs.nbi.client.ClientProtocolEnum'","exception":"org.springframework.orm.hibernate3.HibernateSystemException: Exception while invoking valueOf method 'getEnum' of enumeration class 'class com.cisco.ncs.nbi.client.ClientProtocolEnum'; nested exception is org.hibernate.HibernateException: Exception while invoking valueOf method 'getEnum' of enumeration class 'class com.cisco.ncs.nbi.client.ClientProtocolEnum'","uriPath":"data\/Clients","queryParams":"{.full=[true], .firstResult=[1000], .maxResults=[1000]}"}}
Any idea how to solve this issue, how can i find the client that is causing this problem? In my script im reading all the clients in the network to a third party application. But right now its hard to get this output in a smart way. It might be resolved in 2.2, but it feels like the data i corrupt in some way so i doubt that this error is related to the version?
Best Regards // Mattias Andersson

Hi,
I have also run into this problem on two different Prime 2.1-systems when trying to get all Client-data available. I haven't figured out a way to fix it more than making small calls (.maxResults=100) then trying to pin-point and skip the ID giving the error. I've been using 2.2 for a while now but haven't tested the Client-API that much yet. I'll experiment some more on it and see if I can recreate the problem to see if it's related to the version.

Deleted WLC from its folder under the Device work center of Cisco prime 1.2

I kindly need your help as regarding cisco prime infrastructure.
I added the wireless LAN controller to the prime. I later had to troubleshoot the WLC because the reachability status showed UNREACHABLE.
Due to my troubleshooting, I synched the WLC a couples of times and the collection status has been showing SYNCHING since then.
I also tried deleting the WLC from its folder under device work center and it deleted but it still reflects under the ALL folder.
Please would I have to wait for the SYNCHRONIZATION of the WLC to stop before I can completely delete it and re-add??
Also I noticed that after deploying ''Interface Health'' under Monitoring Configurations, the CPU and memory utilization did not reflect for the devices cisco
prime is managing.
What have I missed out?
Kindly help.

Prime Infrastructure won't support those legacy models.

WCS and LMS to Cisco Prime Infrastructure 1.3 Upgrade

Hello,
Our customer is currently having WCS for 500 devices and LMS 3.2 for 1500 devices. We are planning to upgrade to Cisco Prime Infrastructure 1.3.
I want to check is the upgrade procedure that we have planned is ok or we have missed something.
Phase 1: WCS to CPI 1.3 upgrade
1. Check that WCS is at 7.0.230.0 version
2. Export WCS database
3. Install NCS 1.1.1.24 software
4. Contact cisco to obtain trial license for NCS software (L-WCS-NCS1-M-K9 license).
5. Migrate WCS license and import it in NCS software
6. Migrate WCS data to NCS software using ncs migrate command
7. Patch NCS software
8. Inline upgrade to CPI 1.3 software
9. Install proper licenses on CPI 1.3 (WCS and LMS device count)
My concern in this first phase is should I use NCS large image since our Cisco Prime Infrastructure 1.3 software should manage 2000 devices at the end.
Or is it better not to perform inline upgrade and insted go with exporting data from NCS and then importing them to CPI 1.3 that is going to be installed separately?
Phase 2: LMS 3.2 to CPI upgrade
1. Export LMS 3.2 database
2. Install LMS 4.2 software
3. Install license to LMS 4.2
4. Restore data from LMS 3.2 to LMS 4.2
5. Direct upgrade from LMS 4.2 to 4.2.2
6. Export the device list with credentials from LMS 4.2.2 and import it as a Bulk Import in CPI 1.3
At the end we will have CPI 1.3 and LMS 4.2.2 software running.
Is it possible to directly upgrade from LMS 4.2 to LMS 4.2.4 and then import data to CPI 1.3 or we need to go with 4.2.2 version?
Regards,
Jelena

Hello Marvin,
We have restored LMS 3.2 SP 1 database on LMs 4.2 and we have got some error messages during restore. Please see our restore output:
[kalms4/root-ade ~]# /opt/CSCOpx/bin/perl /opt/CSCOpx/bin/res
resolver.pl           restoreDBTableMig.pl restoreJRMMig.pl      restorebackup.pl
[kalms4/root-ade ~]# /opt/CSCOpx/bin/perl /opt/CSCOpx/bin/restorebackup.pl -d /opt/BKP/
Restore started at : 2013/12/05 14:11:58
Please see '/var/adm/CSCOpx/log/restorebackup.log' for status.
     USER ID is ..................................... : sysadmin
     OS of the backup archive is..................... : Windows
INFO:The backup archive is from a different OS. Your current Platform is: Soft Appliance .
You are attempting to perform a Cross Platform Restore..
Do you wish to continue (Y/N) [Y] :Y
     Generation to be restored is ................... : 0
     Backup taken from............................... : /opt/BKP/
     Common Services version in the backup data is... : 3.3.1
     Common Services is installed in................. : /opt/CSCOpx
     The temp folder for this restore program........ : /opt/CSCOpx/tempBackupData
     Applications installed on this machine ......... : [Common Services][Campus Manager][Resource Manager Essentials][Device Fault Manager][cwportal][ipm][upm][cvw][cwlms]
     Applications in the backup archive ............. : [Common Services][Campus Manager][Resource Manager Essentials][Device Fault Manager][opsxml][cwportal][ipm][upm][cvw]
     WARNING: The list of applications installed on this CiscoWorks server does not match the list of
              applications in the backup archive. If you restore data from this backup archive,it may
              cause problems in the CiscoWorks applications.
              Do you want to continue the restore operation? (y-continue or n-quit, y/n)?Y
     Applications to be restored are................. : [Common Services] [Campus Manager] [Resource Manager Essentials] [Device Fault Manager] [cwportal] [ipm] [upm] [cvw]
     Available disk space in NMSROOT................. : 86451488 Kb
     Required disk space in NMSROOT.................. : 35906524 Kb
     (The temp and NMSROOT are on same device, therefore this required disk space includes temp space)
Copying the backup files to the temporary location [/opt/CSCOpx/tempBackupData]
preRestore of [Common Services] has started.
preRestore of [Common Services] has completed.
preRestore of [Campus Manager] has started.
preRestore of [Campus Manager] has completed.
preRestore of [Resource Manager Essentials] has started.
preRestore of [Resource Manager Essentials] has completed.
preRestore of [Device Fault Manager] has started.
preRestore of [Device Fault Manager] has completed.
preRestore of [cwportal] has started.
preRestore of [cwportal] has completed.
preRestore of [ipm] has started.
preRestore of [ipm] has completed.
preRestore of [upm] has started.
preRestore of [upm] has completed.
preRestore of [cvw] has started.
preRestore of [cvw] has completed.
doRestore of [Common Services] has started.
          Cross Platform Update started.
          Cross Platform Update completed.
          License check started.
             WARNING: The license details in the server are different from the backup data.
                      After restoring, please check the license available in the server.
             WARNING: Your current license count is lower than your earlier license count.
                      If you restore the data now, devices that exceed the current licence count
                      will be moved to Suspended state.
          License check completed.
          Restoring certificate.
             WARNING: Cannot evaluate the hostname, hence the certificate
                      may be from this host or another host.
                      [ Certificate not overwritten ]
          Restored Certificate.
          Restoring Common Services database.
          Restored Common Services database.
          Restoring CMIC data.
          Restored CMIC data.
          Restoring CMC data.
          Restored CMC data.
          Restoring Security Settings.
          Restored Security Settings.
          Restoring DCR data.
          Restored DCR data.
          Restoring Certificate key store.
          Restored Certificate key store.
Restoring DCNM CrossLaunch data.
          Restored DCNM CrossLaunch function.
          Restoring JAAS configuration.
          Restored JAAS configuration.
          JRM Job Migration started.
          JRM job Migration done.
doRestore of [Common Services] has completed.
doRestore of [Campus Manager] has started.
          Cross Platform Migration for Campus started.
Cross Platform update Starts for Campus
doRestore of [Campus Manager] has completed.
doRestore of [Resource Manager Essentials] has started.
10% of RME Restore completed
30% of RME Restore completed
50% of RME Restore completed
70% of RME Restore completed
100% of RME Restore completed
doRestore of [Resource Manager Essentials] has completed.
doRestore of [Device Fault Manager] has started.
10% of DFM Restore completed
30% of DFM Restore completed
50% of DFM Restore completed
80% of DFM Restore completed
Going to modify Eight PM report
Modified Sucessfully Eight PM report
100% of DFM Restore completed
doRestore of [Device Fault Manager] has completed.
doRestore of [cwportal] has started.
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.properties ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.script ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.log ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties//defaultUserCommunity.properties ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties//defaultCommunity.properties ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
doRestore of [cwportal] has completed.
doRestore of [ipm] has started.
        10% of IPM Restore Completed
        30% of IPM Restore Completed
        50% of IPM Restore Completed
        60% of IPM Restore Completed
        70% of IPM Restore Completed
        100% of IPM Restore Completed
doRestore of [ipm] has completed.
doRestore of [upm] has started.
HUM database restore starts
INFO:STOP= /opt/CSCOpx/objects/db/bin64/dbstop -q -y -c dsn=upm
SQL Anywhere Command File Hiding Utility Version 10.0.1.4239
INFO: Database Shutdown is in Progress..Please wait
INFO: Stop Engine Args= /opt/CSCOpx/objects/db/bin64/dbstop -q -y -c dsn=upm
INFO: After Database Shutdown RC= 2304
root=C:\PROGRA~2\CSCOpx\databases\upm\upm.db
DBUTILS: Inside Cross Platform
INFO: Current Database password does not match the password of Database being restored
INFO: Using the Password of the Database being restored
HUM database restore successfully completed.
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Threshold
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Threshold/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Custom
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Custom/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller_Failure
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller_Failure/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/TrendWatch
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/TrendWatch/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Availability
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Availability/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPORTUtilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPORTUtilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Utilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Utilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Memory_Utilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Memory_Utilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Availability
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Availability/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Threshold_Violations
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Threshold_Violations/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/CPU_Utilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/CPU_Utilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPSEConsumption
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPSEConsumption/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_ErrorRate
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_ErrorRate/README.txt
Directory is reportsStarted changing property .
linux
Restored HUM configuration file successfully.
doRestore of [upm] has completed.
doRestore of [cvw] has started.
doRestore of [cvw] has completed.
postRestore of [Common Services] has started.
postRestore of [Common Services] has completed.
postRestore of [Campus Manager] has started.
postRestore of [Campus Manager] has completed.
postRestore of [Resource Manager Essentials] has started.
postRestore of [Resource Manager Essentials] has completed.
postRestore of [Device Fault Manager] has started.
postRestore of [Device Fault Manager] has completed.
postRestore of [cwportal] has started.
postRestore of [cwportal] has completed.
postRestore of [ipm] has started.
postRestore of [ipm] has completed.
postRestore of [upm] has started.
postRestore of [upm] has completed.
postRestore of [cvw] has started.
postRestore of [cvw] has completed.
Restored successfully.
Are this errors going to affect our LMS 4.2 operations?
Then we have upgraded to LMS 4.2.2 and exported data and credentiales for PI import.
On PI 1.3 we have installed WCS 500 devices upgrade license and LMS 1500 upgrade license and now we are having 2000 devices lifecycle license. We have successfully restored WCS data in PI and we have imported LMS devices as bulk import. What is strange is that we have this message in prime regarding licensing:
On LMS 3.2 our customer had saved unlimited number of configuration versioning. After upgrading to LMS 4.2 we can only see last 3 configurations regardless of unlimided number of configurations in previous LMS, so my question is where can we find older configurations in LMS 4.2?
We are planning to turn unlimited versioning on CPI 1.3 now, so our customer will again have feature that they need. Do you have some experiance regarding disk space when all device configurations are stored forever?
Thank you for your help.
Regards,
Jelena

Cisco Prime NCS 1.3

I am running Cisco Prime NCS 1.3 and I have two questions that I hope someone can help me out with.
Question 1). Is it possible to forward the Rogue Device Logs back to our SIEM server? If so how?
Question 2). How do I setup the Mail Server Configuration? The part I am stuck on the is the Primary SMTP server. For the username and password don't know what username and password I should use. Should I use the account I am logged into NCS prime ?
Thanks for any help or input.
Weiss

Weiss,
Re your first question. Prime itself cannot forward syslogs messages it receives. You may need to setup your wireless controller to use a secondary syslog server as your SIEM server.
Re the second, username and password is optional and only used when your mail server does not allow unauthenticated users from relaying mail.
If it allows that, you can leave those fields blank.
If it does require authentication, you should have a service account created on the smtp server for use by Prime when sending outgoing mail.

Cisco Prime 2.0 web interface access

We just installed Cisco Prime Infrastructure 2.0 Express. It seemed to have installed correctly? But Two oddities. First when the system is restarted it takes and inordinate amount of time before the web interface becomes available. Once the web service is responding, it will not except ANY login credentials.
I can ssh to the instance and using cli, added two additional accounts. All accounts can access the install instance using ssh. None are able to login to the webinterface.
Thoughts as to what I may have missed?
Gabe

Please login to the CLI as admin then execute the command to change the password for the root WebUI acccount
     > ncs password root password Private123
     Loading USER - root
     Validating new password..
     Resetting password ..
     Resetting password COMPLETED.
     EXECUTION STATUS : Success
Once you've changed this password please then try to use those credentials to login to
the WebUI you indicated was presented in your response above.
Let me know if this does it. If not, we'll need to go a little deeper:::

Cisco Prime Assurance install Help..!!!! :( :(

Hi all,
We would like to bring cisco prime assurance 9.1 in to our Organization
Guys could you please provide me install guide or screen shot of the application for the assurance version 9.1 and I wanted to know the prerequisite for this application like server requirement etc
We are having a UCS in which we can run a VM machine but I wanted to know is cisco prime is installed on windows server 2008 ent edition R2,R1?
Or it has any OVI template like CUCM or how do I install and integrate it?
Please help me to proceed in this case..
Rgds,
Rebecca
God bless u all!!

Hi Rebecca,
Well....at least you're getting there
I believe you'd need glabaladmin for the UI as admin is for cli;
User Accounts
For Prime Collaboration, you will be required to specify various passwords at different instances. This section is designed to help you specify appropriate passwords in several scenarios that demand your login credentials (applicable for both converged application and standalone Prime Collaboration Assurance and Prime Collaboration Provisioning applications).
•globaladmin- A superuser who can access both Prime Collaboration Assurance and Prime Collaboration Provisioning UIs.
•globaladmin password- Specify this password when you configure your virtual appliance for either standalone or converged applications. See Configuring the Prime Collaboration Assurance Virtual Appliance and Configuring the Prime Collaboration Provisioning Virtual Appliance. You are also required to specify this password when you log in to the UI (see Password Rules for root User and globaladmin).
In Prime Collaboration Provisioning, this password is synched with the password of postgres admin (to perform backup and restore operations). The password is then updated in the database and in the /opt/cupm/sep/dfc.properties file. You must log in as a root user to access the dfc.properties file.
Note If you plan to install both Prime Collaboration Assurance and Prime Collaboration Provisioning, ensure that you specify the same password for both applications during installation.
•CLI Admin Username—The default username is admin. However, you can specify the username of your choice.
•CLI Admin Password—Specify a password for the SSH CLI admin. This password is used to log in to the CLI to check the application status and perform backup and restore (see Password Rules for CLI admin).
The CLI is supported only through SSH; Telnet is not supported. You can log in through SSH using port 26 for Assurance and port 22 for Provisioning.
•Root user—A superuser who has all privileges in Linux shell.
•Root password—Specify a password for the root user (see Password Rules for root User and globaladmin).
Password Rules for root User and globaladmin
•Must contain at least one of each: lowercase letter, uppercase letter, number, and special characters.
•No character in the password may be repeated more than three times consecutively.
•Cannot contain non-ASCII characters, %, +, and &.
•Cannot be cisco or ocsic or any variant obtained by changing the capitalization of letters therein, or by substituting 1,!, or | for i, substituting 0 for o, or substituting $ for s.
•Cannot be same as the username, and cannot be the username reversed.
•Must contain from 8 to 80 characters.
•Cannot end with these characters: *, ; or #.
Caution We recommend that you write down the root password, as it cannot be retrieved.
Note•To change the root password, you must log in as root user and execute the "passwd" command, which prompts you for a new password.
•If you are planning to integrate Provisioning and Assurance servers, make sure that you adhere to the Assurance-specific globaladmin password rules while setting up / creating the password for globaladmin in Provisioning.
Password Rules for CLI admin
•Must contain atleast six characters.
•Must contain at least one of each: lowercase letter, uppercase letter, and number.
•Must not be the same as the username itself.
Installation Prompts
We recommend that you find out the values beforehand for the following parameters, as you will be required to enter them at the console prompts when you configure the virtual appliance:
•IP address—The IP address of the virtual appliance. If you wish to change the IP address, see
•IP default netmask—The default subnet mask for the IP address
•IP default gateway—The IP address of the default gateway
•Default DNS domain—The default domain name
•Primary nameserver—The primary name server. You may add a name server. To configure several name servers, enter y.
•Primary NTP server[time.nist.gov]—The primary NTP server. To enter a secondary NTP server, enter y at the next prompt.
Note Prime Collaboration 9.5 supports three NTP servers. To configure a tertiary NTP server, enter y at the next prompt, after you specify a secondary NTP server.
•Timezone—The timestamp that is displayed on the UI is the server time. By default, the configured timezone is UTC. For a list of supported timezones, see Supported Timezones for Prime Collaboration. You must use the same timezone for Prime Collaboration Assurance and Prime Collaboration Provisioning servers in converged mode.
•Username—The CLI admin username. The default is admin. However, you can specify the username of your choice.
•Password—The CLI admin password. This password is used to log in to the CLI to check the application status and perform backup and restore.
•Root user—A superuser who has all privileges in Linux shell.
•Root password—Specify a password for the root user.
•globaladmin—A superuser of the application who has all privileges, and whose account used for initial login to the application (UI).
•globaladmin password—Specify a password for the globaladmin.
•Network deployment mode-Select the network deployment mode you need. Specify E for Enterprise Deployment or M for Managed Service Provider Deployment (E/M).
http://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration/9.5/quick/start/guide/Cisco_Prime_Collaboration_Quick_Start_Guide_9_5.html#wp109430
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Software images Cisco Prime Infrastructure

Hi,
I have Cisco Prime infrastructure 2.0 and all it works ok except when i try to get software image from device. I don´t see any device, so i can´t select any device and I get "RSL error".
When i try to access "Operate" > "Configuration Archives", i get the same error.
The machine from where I navigate has last "flash player" version and it has all requeriments.
Which can be the problem?
Thanks.

Hi!
I have experience the same problem under different tools in PI. I did notice it first under “Deploy>Monitoring deployment>Interface Health template>deploy and I get the 2032 error.
I have learn that this occurs when you use a client with no internet connection and you try to start above deployment tools.
What happens is that when you try to open such page in PI web interface, the flash player starts and try to get some files on the PI but the URL it get from the PI application points to a library that do not contains the file (Bug in PI?). The files the flash player looks for is called something like framework_4.5.1.21328.swz and spark_4.5.1.21328.swz and so on. The url from PI looks like https://PI_Server/webacs/applications/SAMDeployTemplate/js/framework_4.5.1.21328.swz but the file is missing.
The flash player have a backup way to get the xxxxxx.swz files it needs. If it can’t find the files in the application, it try to get it from Adobe http://fpdownload.adobe.com . But in my case my client can’t access internet so I get the error 2032.
I have another installation at another site that allows internet access everything works fine. The flash player can load the files it needs and store them locally on the client PC. Then I can take that PC back to the another site with no internet access where I did get the 2032 error and now It works fine because the flash player have the files it needs to handle the PI application.
I have a case open and it has not been solved yet.
Mattias.S

Drawing network topology in Cisco Prime LMS 4.2

Hi all:
I installed the Cisco Prime LMS 4.2 and managed to discover the Cisco devices and user devices like my PC stations.
Then I tried to draw the network topology from this LMS 4.2 and I found the topology under the Configuration and Monitor tab. By clicking to these two tabs, it appears a page of something like below:
Topology Services
You can use Topology Services to:
- View detailed xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- Display the physical and logical services in your network
- xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx
- xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx
- xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx
- xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx
- xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx
There is no action click on this page and it looks like an explanation page and cannot do anything.
May I know how to draw the networl topology by this Cisco Prime LMS 4.2?
Hope to hear the answer from anyone know about this soon. Many thanks!
Warmest regards,
tangsuan

Hi Mantej:
Thanks to your link and I have downloaded the Prime LMS 4.2 document.
I then read and installed the JRE first in 64 bits because my Windows OS is 64bits but it still prompts out the Java installation screen. I then installed the JRE in 32 bits.
After that, it has no more Java installation screen. It then request for downloading file at the Windows top bar. I follow the request to riight click to allow the downloading. The Java running and downlaod the file.
After that, I cannot see any difference. Meaning I still cannot access anything for Toplology Services to draw my network topology diagram.
May I know what should be happen and what is the next step to do the topology drawing?
Many thanks!
Regards,
tangsuan

Missing java on secondary Cisco Prime Intrastructure 1.2

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