Missing Pacific Sales Points

Hello, 
We made a purchase of LG Wahser and Dryer on August 17, 2014 with delivery I believe was August 22, 2014. We have yet to receive points for this purchase of about $1200 Sales #5430165

Greetings jsuria, and welcome to the Best Buy forum,
The points for a qualifying Pacific Sales or Magnolia purchase should post to a member's My Best Buy account 20 to 35 days after delivery has been completed.  If your washer & dryer were delivered on 8/22/2014 and promotional financing was not used, then the points should have posted to your account by 10/10/2014.  I attempted to look over your My Best Buy account, but was unable to do so using the email address you registered with the forum.
With that all being said, I am going to send you a private message so that I can gather a bit more information and go over your My Best Buy account with you.  To check your private messages, you will want to login to the forum and click on the little yellow envelope icon at the top of the page.  I look forward to further speaking with you.
Thank you for connecting with us, and I hope you are enjoying your new washer & dryer!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Report missing point for purchases at Pacific Sales

    Hi,
    I forgot to give My Best Buy™ account to the sales asscociate for the purchase order. How to associate My Best Buy™ account with my purchase order at Pacific Sales within best buy store? I don't have the Customer Service Pin number on my receipt to add my missing points on Report Missing Points page, and I don't see the options for Pacific Sales or sales number. 
    Please let me know how I can attach my purchase order to My Best Buy™ account.
    Thank you

    Good morning dkz640, and welcome to the Best Buy forum,
    If your My Best Buy account was not attached to your Pacific Sales purchase when it was processed, then points are unlikely to post on their own.  In most cases you should be able to report a purchase as "missing" on BestBuy.com if it was not attached to your account; however, a purchase made from one of our Pacific Sales or Magnolia stores cannot be reported online, which means we may need to see if points can be added a different way.
    I would like to go over your My Best Buy account with you to ensure it is up-to-date and to gather some additional information, so I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.  I look forward to further speaking with you.
    Thank you for posting and for being a My Best Buy member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Points didn't add to my account for purchase at Pacific Sales

    Hi,
    I purchased washer and dryer at Pacific Sales and gave My Best Buy™ account to the sales asscociate for the purchase order on Feb 27th. But when I checked my rewards balance today, I didn't see that part of points added to my account.  I checked my receipt, there is no Customer Service Pin number on my receipt to add my missing points on Report Missing Points page.  
    Please let me know how I can attach my purchase order to My Best Buy™ account.
    Thank you very much!

    Hi erichsiao,
    Welcome to the Best Buy forum, and thank you for posting.
    A purchase made at one of our Pacific Sales or Magnolia stores is considered separate from a Best Buy store purchase, so points will post a bit different.  While it will usually take 20 days for point to post for a qualifying Best Buy store purchase, it may take up to 35 days for points for a qualifying Pacific Sales or Magnolia purchase to post.  That 35 day time frame will also not start until after any scheduled deliveries have been completed.
    A Pacific Sales or Magnolia purchase would need to be reported as "missing" if a member's My Best Buy™ account was not attached to the purchase when it was originally processed in-order for points to post; however, those purchases cannot be reported as "missing" on BestBuy.com like a store purchase because they have an invoice number and not the typical receipt pin number.  That is where I can help, but we would need to wait until after a full 35 days.
    With that all having been said, please do not hesitate to send me a private message if it has been more than 35 since your purchase was delivered and points have still not posted, and I will see what I can do to help attach it to your My Best Buy™ account.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
    I hope you have a great day and enjoy your new appliances!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pacific Sales Purchases inside BBY

    Warning to customers buying merchandise at pacific sales inside the best buy store.
    So I bought an appliance at the store, paid with my BBY credit card and at that time (end of April)
    they had that promotion that you get 6% back when you use your card and pay in full.
    Took me a while (although within the 90 day period) to realize that the points did NOT get awarded.
    Wrote an email and got an answer that they are working on it, send another email, still no response, except they put it forward to a specialist and are still working on it.
    Called, got the run around but in the end I was told that the points will be rewarded.
    Long story short, no points, no certificates, no nothing.
    So, back on the phone to be told that PACIFIC SALES purchases don't count, oh wait they do, oh no, they don't, and in the end SORRY but the timeframe has elapsed,
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    With that (rambling) I am stating that BBY just lost a longterm (over 14 years) loyal customer.
    Cutting up my CreditCard as I type.
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    Good evening mygoodness,
    Thank you for taking the time to sign up for the forum and voice your concerns.  I can imagine feeling frustrated if bonus points you feel you should qualify for have yet to post to your My Best Buy account.  If your Pacific Sales purchase did not qualify for the bonus points, then we should have specified that at the time of purchase.  There is no reason why you should have to spend your time emailing us back and forth.
    A purchase made at one of our Pacific Sales stores within a Best Buy store should qualify for base and bonus points, as long as promotional financing was not selected.  It does generally take longer than the standard 20 day time frame for Pacific Sales and Magnolia points to post to a member's My Best Buy account, but it should not take multiple months.  I would expect that if your purchase took place back in April and it qualified for points that points would have posted to your account by now.
    I attempted to review your My Best Buy account using the email address you registered with the forum, but I was unable to do.  With that being said, I will be sending you a private message so that I can go over your account with you and see what I might be able to do to help.  To check your private messages, you would want to first login to the forum and then click on the yellow envelope at the top of the page.
    Warmest Regards,
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Magnolia Purchase Points

    Hello - I purchased a Sony 4K Ultra HDTV and a Sony 4K media server on December 31, 2013. The Magnolia sales person said the points would appear in a few days, but there is no record of this purchase.  Delivery was on January 2, 2014.  Total cost on the invoice was $5117.55.  Can you help on this matter?  Note: I also purchased a refrigerator from Pacific Sales on January 3, 2014 and I have already received the reward coupon.
    Thanks,
    John {removed per forum guidelines}

    Good afternoon John,
    A purchase made from one of our Magnolia stores will not usually post to a member's My Best Buy™ account in the same manner that a BestBuy.com or Best Buy store purchase will post.  It can take up to 20 days for points from a Best Buy purchase to post and generally 30 days for a Magnolia purchase.  If the points for your Magnolia purchase do not post by 1/30/2014, please send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button located within my signature.
    Thank you for connecting with us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Fields for access Z001 10 missing (Pricing Sales/Distribution)

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    Thanks,
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  • Condition type missing in Sales order after client copy

    Hi All,
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    My functional consultant saying its because of client copy but as per my knowledge the client copy has special query to copy the content so this could be side effect of the cleint copy.
    Can anybody experienced the same problem before. If yes. please provide me the solution.
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    Dear Ramesh,
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    As i told you we have faced the same issue but in a different area.Then when i changed the seq it worked.
    Please check and revert.
    Venugopal

  • G/L account no missing in sales order-issue

    Hi Experts,
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    It is available in incompletion log, when i choos that it is going to item conditions tab directly.
    It seems related to VPRS condition type, because that sales order related to free goods sales order.
    There is no pricing condition type, only VPRS condition type is thr.
    Please help us to solve this issue. What would be the reason, is there any costing assignment required?
    Regards
    Lakshmikanth

    Dear Lakshmikanth,
    To analyse the cause of the error:
    VA02 --> Key-in Sales Order No. and Hit "Enter" --> Double Click on to Sales Order Line-item --> Tab: Condition --> Sun-Tab: Analysis
    on to next screen, For your Condition Type, check what condition records are missing.
    This will help you to maintain Relevant Condition Record, to resolve error.
    For Example:
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    Best Regards,
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    Note: You may also post the Error-Analysis for our understanding.

  • The material account assignment group is missing in sales Order creation

    Hi Gurus,
    When creating the sales order the material account assignment group is not copied in the sales order line item. 
    For eg: when the sales order has 5 line item for one of the line item the material account assignment group is not getting copied. 
    I checked the material master - A/C assignment group was maintained.
    I checked the revenue account determination every entry is maintained with respect to GL account. 
    But even though while creating the sales order the line item does not have account assignment group. Due to this i could not able to release the billing doc to accounting.
    Please if any one can help in this regard to solve why the account assignment group is not copying in the sales order line item while creating.
    Thanks in advance.
    Jack

    Hi,
    May be the system is not updating the data. Try creating a new sales order to check. Also check the division of the product for which the acct *** grp is not showing.
    Check whether the acct assgt group which you have maintained in the matl master and that in the acct determination (VKOA) is the same.
    Reward points if solution helps.
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  • WBS Field Missing in Sales Order

    Hi,
    I am using ECC 6. I created a Sales order with a line item. I click on the line item and go to Account Assignment Tab. But the WBS field is missing.
    But in the Sales order overview screen i can see the column for WBS element which is in uneditable mode.
    So i am not able to assign the WBS element to the sales order.
    Please suggest.
    Thanks & Regards,
    Kabir

    Similar to this question:
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    Title = Training 2
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    If I remove stragey 25 I get my WBS in the sales order but my BOM vanishes!
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  • Condition record is missing in sales order

    can u please help me on my issue,my issue is in my sales order there are the different types of materials are there,on which the tax is applicable as12.5% on few materials,20% on few materials,on service materials tax is 10%, 2%, 1%,depending on this i have mapped the conditions and it is calculating accordingly,but when i  see in sales order by selecting one material,when i go to conditions,analysis of that particular line item,it shows 10% 2% 1% condition records are missing,same wise verse when i select another condition and see the analysis it shows 12.5% condition record is missing,when i go and select the another condition,if i check the analysis it shows 20% tax condition record is missing,but its not throwing any error,and showing document is complete,can any one suggest is it the right procedure or i have to make any changes in to it.

    Hi
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    When you have different tax rates for different materials, obviously the condition records will be accessed based on the entries maintained for each material.
    E.g For material with 12.5% tax rate when you check in vk13, you will find only that entry and no entries for 20% and 10%, 2% and 1%.
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    This is absolutely fine. Go ahead and save the order.
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  • Product Configurator tab missing in Sales Order in ICWC for complaints

    Hello
    Our environment - ECC 6.0 & CRM 6.0
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    The customer service reps place the order via ICWC.
    Till now only standard sales orders were being created in CRM ICWC and the Credit Memos were created using Transaction launcher.
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    Thanks in advance
    Vinit

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    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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