Mobile Billing.

Previously I was on BB Option 3 including mobile phone.
I had a quarterly bill and paid DD into it monthly for the Broadband and Mobile Charges, Mobile phone calls were paid each month on Demand.
I have upgraded to BBA150, I see my mobile monthly Bill now includes all the charges for the mobile, IE, monthly charge+calls+Data (£5 Extra PM) instead of just calls.
I have looked my latest Landline account and see that I am still paying for my Landline Anytime+Option3, which is fair enough, except that I am still paying for the Mobile phone (the HTC 620).
At the time of upgrading I asked if it would be exactly as before, obliviously an increase in price and informed there be no change and just to carry on as before.
I would prefer it to be billed as before, but if it can`t be, so be it.
Billing Landline Account.
Date Description Qty Quarterly (£) Cost (£)
01 Jan-31 Mar Charges in advance for BT Total Broadband Option 3 63.80
01 Jan-31 Mar Charges in advance for BT Total Broadband Anywhere 12.76
Total £76.56 +vat.
I would be grateful if this can be looked at for me,Rather than just send it to The Moderators I thought it morecourteous to write here first, also much easier by email as I have a hearing problem which can make it difficult.
Ray.
Solved!
Go to Solution.

Hi Oldgold
I can have this investigated for you drop me an email to [email protected] with your relevant details and I can have it investigated for you.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Mobile billing api

hai
I am trying to build an api for mobile billing. there must be a java script running in the server for this. I have to develop that. help me how to start that
thank you

If anybody knows where mobile telephony API (JSR 253) can be downloaded please answer, because only docomentation can be found.
Is it possible to handle features like receiving or initiating a phone call with JTAPI?
Thank you very much
Message was edited by:
rambler82

Mobile Billing, Mods perhaps.

Seems to be a delay in Mobile Billing, usually I see my online bill on the 24th of the month, so far all I see is the date of the next bill with Calls and Texts costs continuing.
Also the previous month, ending 24th Sept I had 133 texts carried over, now according to last months billing (ending 23rd of this month) I have used 247 texts for which I am being charged for 47, not taking into account the 133 carried over.
Has billing changed (1) the way were are billed paper free, as I have not received this month email.(2) are carried over unused texts no long carried over?
Ray.
Solved!
Go to Solution.

Must have been having a senior moment, I have 100 texts on Anywhere 150, not 200, silly me.
Ray.

Can't purchase apps via mobile billing option

Microsoft sent me to AT&T, who in turn sent me to Nokia. This is neither a hardware, nor a messaging issue, so I chose "Connectivity," out of the three troubleshooting topics offered.
I have been getting carious error messages when trying to BUY apps using the mobile/mobile phone billing option. The latest is a message saying my cellular data is probably down, something like that, when it's clearly working fine.
I don't have a credit card to try, only a prepaid card, and prepaids aren't accepted methods of payment, according to AT&T.
I used to be able to buy apps all the time through mobile billing option. Then it seemed to just stop.
AT&T sent me here because there is no block on my account on their end.
Thanks!

Hi auspex7,
Thanks for your post and welcome to the forum.
The option to pay via mobile billing depends on whether your operator allows this from the Nokia Store or Marketplace ( you don't indicate what phone you have) and also needs to be activated by them.
If it has worked previously and doesn't work since you have this phone, please ask them to activate this opion for your current device. Alternatively you could ask them to resend your mobile data settings so that these can be reconfigured which will resolve the issue if it is caused by the data connection, as the error message suggests.
Hope this helps, please keep me updated on your progress.
Iris9290
If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

Dispute with t mobile bill

HI I have ipad with 5gb of data contract up in january. I have NEVER gone over 5gb but this months bill is 57 instead of 36, they are saying i went over by 250mb. How can i dispute this, can I get them to disclose what sites etc etc. I only use the pad for browsing net etc. A proper pissed off t-mobile customer, how do I set up a dispute? Many thanks

Hi,
You can use the inbuilt apps/data monitor to prove your case surely? Have you checked this for the period you are disputing?
Thanks,

BT ToGo Mobile Billing

How up to date are entries in the billing in My BT?
My BT HTC Desire (original version, 29/11/2010), is showing signs of end of life. It switches on randomly, and locks up occasionally, and not seeing the SIM card. The only way to reset it is to remove the battery.
I don't know what this will do to my bill, if it starts to transmit/receive data at random.
It's unfortunate that the BT Mobile Anywhere pages are not active., otherwise would have ordered a new model!
Once you have lost confidence in a device's reliability, it's time to discard it.

Keith_Beddoe wrote:
Sometimes my HTC Desire has locked up, but taking the battery out seems to fix it, so its not really a problem.
The micro SIM issue could be a problem as BT don`t supply them, but you may be able to get a phone with a standard SIM.
I find that the £5 for 50 minutes and texts, more than enough, and usually end up with minutes carried over. There are no other contracts that are that cheap, so it suits me fine. I do pay for the extra data as well, as it makes it more useful when away from a wifi hotspot.
@Keith
Thanks,
Most new mobile phones use the micro sim or nano sim cards. There are still some older models available which use the standard size sim.
Perhaps the deep discharge of the HTC battery, and subsequent recharge has cleaned the contacts, by passing current through them, although they appear to be gold plated. The damp weather has not helped - probably.
There's always PAYG from the local store branch, until BT restart the mobile business. every little helps!

New BT website = I can no longer find my mobile ac...

Well done BT! For the 2nd month running I get the usual e-mail telling me my mobile bill is now available, only to find they've changed mybt.com and I can no longer see my mobile phone account, only my landline/broadband.
I've wasted at least 10 minutes hunting for it.............it's not there to be found! And now I'll have to waste more time ringing them, which in my experience will result in at least 45 minutes of being put through to someone else, and then being told that they'll ring me back only they won't.
I hate talking to customer support and being polite and patient while they spend more time checking my account no. etc. than they do solving the problem, and then can't resolve it anyway.
I'm fed up with having to constantly fuss over all these mundane, basic issues just to keep it all working.
Is the only solution to 'go commando'?

.........and just wasted more time clicking on the 'chat online' link which of course does nothing.
I'll be spending time searching for an alternative ISP instead. Absolutely sick of this.

Premium Carrier Billing

There has been a lot of discussion on the forum recently about charges for content provided via Premium Direct Carrier billing. Example of these are (not an exhaustive list);
Playweez
KKO store
SkillDerby
PlayPlanet
FiiTr
While the charges appear on your mobile bill Telstra does not market or develop these services. We allow our customers to purchase the content from these mobile sites and charge their mobile bill for convenience. Telstra enforces a number of consumer safeguards so that third party providers follow mandatory policies and industry rules to adequately inform customers on advertising, promotion, pricing, opt out and the purchase process for each service.
For example, consumers must be able consent or opt into the purchase of any third party content and receive a online confirmation of their order, before they proceed to use the content. A subscription confirmation text message is sent weekly from the content provider, notifying the customer of ongoing content charges landing on their mobile bill and how to opt out of the subscription service. The service provider’s help line is always included on the messages as well as on the customer’s mobile bill.
If you have been billed for a Premium Direct Carrier billed service and wish to unsubscribe or have a query about the charges then you need to contact the content provider in the first instance. If you have contacted the service provider and are not satisfied with the response then contact Telstra for assistance.
Finally, it is important to note that to stop charges you must unsubscribe from the service by sending STOP to a 19 number or speaking to the provider directly. While contacting Telstra and reducing premium service threshold to $0 will stop new subscriptions from being added, existing ones will continue until cancelled and are not affected by this change.

Dan, Dingo dan and the all the other moderators, wake up. This is a dishonest disgusting and aborhent set up and your customers are coping a flogging. Closing threads and moving issues only prevents us victims from warning other victims of the merry-go-round you are about to put them on. This Is a telstra issue. Fobbing off your customers who are being exploited and by your lack of dilligence and blatent ignorence of the scam you are even more to blame than the people you are facititating. None of us want anything to do with these theives and you are forcing us into dangerous situations.I followed your process, was treated as a criminal by you and KKO for asking for my own money back. I have a pre paid service with you, i paid to have phone calls, SMS text and data, not for you to give it to the first joe blow who shows up with my phone number and a random date (which they can get anywhere).Contacted KKO (against my better judgement) via email provided by you (to wash your hands of the issue and fulfil your legal obligation to refer) and 3 months later they obliged me with a reply stating that they need more info. Namely my address and a copy of my phone bill. (Note this will give them enough information about me to apply for credit in my name). Given they were able to steal $30 from me with only my phone number you can imagine how keen i am to give them more. If someone dishonestly charges my credit card does the bank send me to india to get it back from them? No they refund it as they facititated an illegal transfer and if unable to recover they wear the costs. No difference here.For all of you chasing thier tail like me, my advice take the half payment offered by the first telstra consultant, reduce premium SMS to 0$ mark and cut your losses. its quite clear nobody, not the ACCC, not the ombudsman or even the communications alliance (http://www.commsalliance.com.au/contact-us) have any regard for your plight and will actively work to protect telstras interest and noone elses. Sorry for the reality check. P.S when the class action starts, add me to the list. I'm so cranky it might be me who starts it over $30.

Billing Plan = Invoice date

HI,
My user having following requirement -
He is doing periodic billing in which he is having
1.down payment 2.1st installment 3.2nd installment 4.Final Invoice.
His requirement is when final invoice date get change the Invoice date (Billing Date) should also get change automatically as
per the final invoice date of *Billing plan*
In standard SAP it is not possible because Invoice date get calculate on the basis of required delivery date.
my question is How to fullfil this requirement ? Is there any Userexit?
thank you
Regards,
Anup

I believe you are aware of Item category for
Periodic billing plan - WVN
Milestone billing plan - TAO
Thats why when you say Final Billing, it is Milestone Billing Plan.
Again, when you say
1.down payment
2.1st installment
3.2nd installment
4.Final Invoice
these are milestone in milestone billing plan.
Based on your milestone configuartion, it will be either value based or % based.
So,where total value for value based or % based is 10000/-
Milestone
Value of % based Milestone
Amount for value based Milestone
1.down payment
25% - 2500
2000
2.1st installment
25% - 2500
2500
3.2nd installment
25% - 2500
3500
4.Final Invoice
25% - 2500
2000
So, in the above case either value based or % based milestone, Final Invoice billing doc will have date from billing plan date(FPLA-AFDAT) for the milestone in the sales order.
In periodic billing there is no final billing for the different.
As thats almost like rental agreement or post paid mobile bill.
Whether we go for Final billing in Rental agreement?
My answer would be No. As, we invoice our customer on the bases fixed period periodically and we don't rasie a consolidated/final invoice.
Further, as I know Date Category/Date Descriptions are not valid for periodic billing.
If in csae you have any concern/disagreement, do revert back.
Regards
JP

Faulty mobile Lenovo K900

I bought lenovo k900 mobile last year 19oct2013.I want to say that I bought a headache. After 1 months there was battery problem. I went to Lenovo repair center and they repaired it. After 5 months the screen of mobile stopped working, I went to the repair center they repaired the mobile and took 20-25 days. And today again the mobile is giving problem. It is not charging. Within 5 months this set is giving me problem. I want a Lenovo company to replace this set and provide me a new set. I also sent the mail to Lenovo company email id. They asked me for mobile bill and job sheet scanned copy. I also provided that but no response.
I only want to say previously I have great faith in Lenovo product but now I have to think twice before purchasing Lenovo product.
Guyz dnt go for lenovo company mobile they lunch a rubbish product.

Hi
Have you tried a factory reset?
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BT Mobile monthly usage

How can I monitor the talk /text/data usage ?. I decided on a 250 plan for my son and I've just been hit with a £70 pound bill for the first month.I've been on to the helpdesk ( for hours) and have only found out that mobile bills cannot be seen on My BT and that calling 0800 0322111 Opt 2.2 only sends your blood pressure into overdrive. Would appreciate any help.

MoonzieMan wrote:
Thanks for the quick reply. Unfortunately I cannot register either the account or the mobile number on My BT - I think it is a failing within BT Broadband Anywhere. It just means this service is completely unsuitable for the purpose for which it was purchased. Update -- just been on to billing and they confirm there is no remote monitor on usage and no cap can be placed on usage. Hopeless !!!
Well I am on BT Broadband Anywhere, and you can register your account.
I would suggest that you ask the UK Based BT Care Team who moderate this forum, they are very good at sorting this type of problem out.
They can be contacted via this form http://bt.custhelp.com/app/contact_email/c/4951
They usually respond by phone or e-mail within 72 hours.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Verizon Billing / Account management confusing intentionally?

I've been a Verizon Customer for over 8 1/2 years. My account has never been delinquent. In September I bought the new iPhone 5 to replace the iPhone 4 I was using. I left the Apple store in the mall and walked into the Verizon Wireless store 3 doors down. I met with an 'Account' Specialist' and reviewed my account with him. I had two standard lines that we were not using that were able to be cancelled a week after my store visit (9/29 - 10/02). We reviewed the different account options, and decided that the most cost effective way to go forward was to convert my account to shared data, give my iPhone 4 to my wife, and retain only the third of three standard cell phone line. This was my father-in-laws that we had added to our account after the passing of my mother-in-law. He did tell me that the charge for the standard lines was changing from $10 to $30, but this still made sense as my wife would be using my shared data plan, and two of the lines were being cancelled a week later. The associate told me that the first months bill would be a 'few dollars more' than usual due to making the changes in the middle of the billing cycle.
October 2nd, my wife called to cancel the two standard lines on our account. She was told at that point only one could be cancelled, the other was under contract until February. She cancelled the first line. When our bill came in October, it was approximately $40 higher than normal. To me, a 20% hike was more than a 'few dollars more,' but we payed it.
In November my bill arrived. It was $358. I called, admittedly a bit perturbed, but remained cool. I explained to the account person the issue, and asked for an explanation. She explained that the additional charges were due to the account being changed mid-billing cycle. I asked about having the charges reverted and returning the plan to the original billing. She said that she would look into it. I asked about the mis-information given at the store level. The supervisor in the billing department said she would call the store, and check in with me the following day. Total call time was approximately 50 mins.
Four days later I called back. I still hadn't heard anything. I spoke with Tamara, a supervisor in the billing department again. I asked her what the possibility of having the spare line cancelled, as the information I was given in the store was incorrect. She said that there were 'no notes from my previous call, or that I was to get a call back... so she needed to look into my account, and said she would call me back in regards reverting it to the original pricing. We agreeded that she could call between 3 and 4 o'clock the next day, as I would be available. She transferred me to the Loyalty department about the phone line. I spoke with a lady there who said she'd be happy to cancel the line, but I would have to pay the $75. I told her that it was unacceptable, and asked if she had my account information in front of her. She confirmed that I had been a customer since April of 2004. She confirmed that I had never let my account go delinquent. I then asked her when my final contract would expire. She gave me the date. I asked her to make a note in my account to cancel all line effective immediately on that date. She asked why, and I explained that after 8 and a half years if Verizon, a multi-billion dollar company couldn't waive a $75 fee to accommodate a documented 'good' customer, I would give AT&T a shot. She seemed taken back by the comment, and asked why I would do that. I explained that I work in customer service (Ford), and that I, and my organization do make mistakes from time to time. When I do, I go beyone the 'protocol' to take care of customers, especially those that have shown loyalty to my Company. If my loyalty wasn't worth $75 to Verizon, I would gladly give another company a shot. She kindly offered to split the charge. I again reminded her of my history with Verizon, and said thank you, but that would not be acceptable to me. She was silent for a moment, then said she would cancel the line at no charge. I thanked her for her offer and accepted. Total call time, 1 hour, 3 mins.
I called back the next day again. Again, I had heard nothing from the supervisor who promised to call me between 3 and 4 o'clock. I spoke with a customer service rep who was excellent. She apologized for the inconvenience, and put me on hold and got an authorization to revert my account. I was on the phone with her for an hour as she debited and credited my account accordingly. When it was all said and done, my bill was reduced to $184.30. WE looked at the monthly charges and my bill was to be around $190 + taxes monthly. I thanked her for her diligence, hung up and immediately paid that amount online. I thought this nightmare was finally over.
Today leaving church I logged onto the 'My Verizon' App on my phone. My upcoming bill is now $400. I called again to try to get an explanation. I spoke with the billing department and was transferred to a supervisor. I started to explain the WHOLE issue again and the superintendent interrupted me and said 'We've done all we can do for you. There will be no more credits issued.' I asked her again why my bill was so high. She said that there was a $157 past due amount from last month ago, and if I had payed my whole bill, it would be the correct amount of $243. I tried again to explain the issue, and she interrupted me and said explained there was nothing more she could do. I asked for her supervisor. She said no one in the building could help me, I'd have to call back tomorrow (Monday) at 1PM, and even if I did, no one would help me. She then wished me well, and hung up on me. Total call time - 25 minutes ( at least it was quicker).
I called right back, got another Customer Assistant. I said that I would like to file a formal complaint about the previous supervisor I dealt with, and would like to talk to someone about my bill. She was pleasant enough at first, but her demeanor changed as I failed to accept that my bill was partially unpaid the previous month. She left me on a lengthy hold (20 minutes) while I waited to speak with yet another supervisor. Also as a side note - She claimed that they could see that I called, and which call center I spoke with, but the supervisors names, and the names of those previously are not recorded unless they recorded them in the notes manually, or an account change was made. As I was on hold, I reviewed my online bill. I noticed that the phone line that the loyalty department had offered to cancel at no charge was still activated. When she picked the line back up, she said that she had double checked my bill, and found that I was mistakenly charged two (2) $92 charges for line access, when there should have only been one. She was removing that as well as a $9.99 fee for a line that should not have been there. She made the changes and dropped my bill down to $300. I told her I appreciated her diligence, however the bill was still $100 too high. I told her that the credit and debit process was one that I did not need to understand completely. All that I, the end user, the consumer was concerned with was that my bill should be around $200 each month. That's what I was told, and agreed to in previous calls. She again began to grow short in temperament. I asked if she could once more see this from my perspective. I got a new phone and went to the Verizon store to review account changes. Based on the mis-information I made the decision to make the changes to my account and switch phones. Because of the mis-information my bill was 175% it's normal amount. Because of this I had spent hours and hours on the phone with customer assistance in multiple departments trying to get my billing fixed. Because of the changes that were made, and then made back, I was being billed an additional $100. She said no, that the charge was for line access. Again I questioned how I was being charged for past line access that I 'didn't pay previously' if my bill was ALWAYS paid. She couldn't answer. At this point I was 1 hour and 10 minutes into the call. I said, 'congratulations, I concede. I no longer have the will to fight. You win...' and I asked to have the loyalty department for the line that was still being billed.
The loyalty department lady was nice as well. She had me hold while she read my account notes (which surprisingly were lacking any information about my previous call.) She put the line cancel through immediately, and said that she needed to get an ok from a supervisor for the line cancel credit (so that I wouldn't have to pay the early termination fee.) She is off tomorrow and Tuesday, but will follow up on Weds. I'm not getting my hopes up. Total time on the phone today - 1 hour, 50 minutes.
Why is this so difficult? Why can we not track previous calls? Why can we not speak to the same rep or department when we call back? Had I not been persistent, I would be paying for a line that they said they would cancel as a good will gesture, AND a $92 fee that should not have been charged to me. I'm STILL being penalized for the $100 line charge.
This is a terrible way to do business, Verizon. I unfortunately use my phone constantly, so I cannot cancel it. But I can no longer tell my friends and family that I am happy with your service.
Anyone else encounter this??

We just returned from a cruise and were met w/ a $3,200 + mobile bill, we are stunned, retired seniors and have been asking for help, w/ little offer to reduce or help at all, my phone is cut off, and they tell us they are taking it out of our checking account which has been auto pay for years, they are trying to urge us to agree to time payments or a small reduction we don't understand why they can't help u w/ this we saved for a year for the cruise and don't know what to do next so far we have spoken to at least 8 people. Thanks for any advice.

Lack of basic mobile phone functions

OK, so I'm a Mac junkie. I got 6 iPods, and 5 macs (god only knows how many macs I've bought in my life) so I'm a lover not a hater, but I've just got home with my brand new (UK) iPhone and I'm stunned at how basic a phone it is. Ok, so the web browser is great and it's a nice iPod bit it's called an i"PHONE" and it can't touch my 2 year old Nokia 6680!! I'm gonna be embarrassed demoing it to my friends. Can't even send all my friends my new iPhone mobile number without retyping the same message every time!! Come on, bulk sms is child's play!! And I can't bluetooth my photo's of my kids from my old phone to my new one? I thought apple were all iFamily friendly? This is basic stuff. Can't text someone a photo? Come on MMS has been around for years! No where to put files !! 8GB and I don't have access to an area to store files! What if I want a pdf on my phone or a word doc or an image that is not a photo or for use in my photo library (logos etc) Even an iPod can have an area used to store files!!
Waited three years from the start of the rumours to buying an iPhone and right now Apple have never dissappointed me more. My mobile bill has just gone from £10 per month for 300 mins and 300 texts (Virgin) to £35 for 200 mins and 200 texts, just to get this phone and it's looking like I'm gonna have to keep the Nokia to use as a Phone and use the iPhone as an iPod. Will they trade it for an iPod Touch and cancel the mobile contract to ya think?

Ok Guys,
To those who said tell Apple - that was the first thing I did. My post was a copy of what I sent them. To those that said the features were well documented. Yes, the features were. The lack of basic features was not. Apple certainly don't publicize it! Maybe I should not "assume" they would include such basic stuff as I have complained about but if I'd installed leopard and it didn't have textedit included or it couldn't copy from one drive to another or some other basic feature, everyone would think it ok to mention it. To those who suggest I take it back and cancel my contract, that's 1 of the two possibilities I'm seriously considering right now. To those who point out that Apple may well update and the iPhone will eventually live up to it's name, well that's the other possibility I'm considering and the one I hope for most!
I'm an Apple junkie because they so rarely let me down and I hope that on this occasion they will realise that they have performed below par in the phone functions and address it. I sincerely hope this is the case 'cause it's basically a nice little gadget.
Please don't suggest that one should not come to an Apple Forum to address complaints about an Apple product. It's without doubt the best place to do it. I'm not running down the company or their methods. design practices or standards. Just the specific lack of features in these area. If enough people "winge" about them here then they will be high on Apple's list of things to address. If the only posts here are ones asking if they come in different colours....
Here's hoping for a great future for the iPhone. Rant finished. Now I'll go load Logic Pro 8 (despite it's numerous bugs I've already politely noted in a mail to Apple that mostly mentioned what a GREAT update it was) on my old G5 which I will happily change for a 8 core Mac Pro as soon as the Penryn equipped models are announced. I'm typing on my old Domed iMac that needs replacing for one of those sexy new Aluminium ones' cause I can't be bothered to go power up my Mac Book (on which Leopard is running beautifully).
My point is (again) I love Apple so don't jump to their defence, that's my job, but when they fail to exceed they can not fix, what they don't know we are unsatisfied with and here is the place to talk about it.
I've noticed lots of posts about texting to multiple recipients and a far few about picture messaging so I guess they may be things we'll see soon. But please Apple, some file management and the some proper Bluetooth implementation!!
Loadsof love,
G

Mobile itemisation - times are incorrect

A new month a new problem - and it's another one which clearly shows that there was little or no testing before the software was released.
Just got my latest mobile bill to download and headed for the option to grab the itemisation as a csv file. Lots of stuff in there that I'm not too sure I needed to know, but it's not difficult to ignore columns that might be wanted by other folk.
The big trouble is that the itemisation call times are riddled with errors - loads of calls and texts in the middle of the night! Digging around with the csv file and comparing it to the pdf bill copy, i discover that all afternoon & evening calls have been time shifted back 12 hours. A bit more sorting shows calls and texts only display as from 01:00 to 12:59. Looks to me as if they have taken data that was formatted in AM / PM style and then just grabbed part of it, so all are treated as AM - why on earth didn't they use the original call record which is held in 24hr format!!
So, when will this be fixed and what delights await me next month? Presumably, this will be like all the other errors and data losses from previous months - never corrected and backdated, so every bill since February with something wrong ......
Oh, and by the way, the pdf bill version still only shows the 1st 2 minutes of "call home free" and misses out the (potentially very long) continuation data - although the csv does have it this month.
David

Well, a month has gone by and of course the next bill comes out with exactly the same faults!
Are the poor mods not allowed to tell us that they have been instructed to bin all complaints made via here, or does the team they pass them to bin the problems and lie to our mods that action is being taken?
I have had enough and will now be taking a rather more aggressive legal line. A bill that has been proven to contain errors of fact cannot be legally enforced, and once evidence of my numerous challenges is produced, I would expect any adjudicator to find against a cowboy organisation who fail to rectify or respond.
Also time to get a formal complaint in via the Chairman's office - much tighter timescales that have to be met and higher management visibility of failures. Enough of these will affect the annual bonus for the individual managers, as they all have customer perception targets to meet.
I think it's time to seek compensation too - I'm having to hack what data I can scrape out and eventually mangle it into something usable to apportion costs across my family users. Why should I have to spend hours of my time fixing what should have been done months ago?
Mods - you've been sent my info once already, so I'm sure you can find out who you passed it to last time and give them a boot up the proverbial .....

Excessive mobile data charges

I have just received my latest BT monthly mobile bill for my son's phone which includes £300 of non-itemised data usage charges. As I do not have the unlimited option which is available for only £5 per month I am faced with this horrendous charge. When I contacted them they explained that the charge is correct but do not have to provide any of the following;
Details of how the charge is made up or justify that they are correct. No times or dates are provided.
Advise me or provide any sort of warning when the 10MB free allowance has run out.
Justify why the unlimited usage charge bears no resemblance to actual costs that can be occurred without this, at £1.47 per GB. With their broadband charges you only pay a few pounds if you exceed the monthly allowance, nothing like this.
The costs are listed in the small print but you would still not be able to know the amount used without checking data usage every day.
My point is that no-one would expect charges like this to build up so quickly and without warning. Does anyone have any similar experience of this?

Hi Brian,
Sympathise with you absolutely.
I had a similar but slightly less expensive issue following a software upgrade to my HTC s620. The upgrade was perfomed by a BT customer service agent who remotely connected to my PC and made the upgrade happen. Unfortunately she forgot to inform me that I'd start receiving all my emails to my phone as well. I realised when - over two separate monthly bills - there were unexplained high data charges. Two months running BT customer service reversed out these charges. (I didn't use my phone for emails.) I have now started subscribing to the £5/month extra data package as my 20-yr old daughter is using our HTC Hero. We're now operating well within our new data limit.
May I suggest that you "count to 10" and basically go on bended knee to BT Customer Services and explain what has happened and that it was purely accidental/unintentional. Plead poverty. With luck you may have the same good fortune as me.
My advice is: Be patient and friendly and allow the staff to do a favour for a "nice" customer who has a heartbroken son begging foir his father's forgiveness. Hopefully this is the truth anyway....!
I agree with you and don't think that is at all fair to penalise customers on the basis of your bullet points.
If BT wants its brand to be synonomous with fairness, clarity and transparency - it still has a few light years to go!

Mobile Billing.

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