Moving home nightmare

I had to move property because of a damp issue, the only thing I was concerned about was BT as it initially took four visits to get a phone line installed. However for nine month I had a working phone line with BT Infinity 2.
So last month (14th) a subcontractor arrived, had a look and asked did I still have access to the old property (I only moved from the flat downstairs directly beneath me) and then moved the existing cable two metres to the new property. We tested everything was working, fantastic. I then go out for a couple of hours and when I arrive back I notice a flashing broadband light, I try resetting the hub etc to no avail so decide to try and phone BT (never a pleasant experience), however despite having a dial tone I can't make any outgoing calls so I use my mobile to report a fault.
Saturday morning I have a knock on the door and it's an Openreach engineer he checks my installation then goes away to the local cabinet he then informs me that he is not qualified to work with infinity but that he can get outgoing calls working for me (no priority at all as I have a mobile with inclusive calls).
I wait until Monday and contact BTCare via Twitter and explain the situation. A couple of days later another Openreach engineer arrives, I explain the situation and off the the cab he goes. An hour later he's back saying that the line isn't provisioned for broadband, I explain that it's the exact same cable which was downstairs and he said the cable shouldn't have been moved and a new line should of been installed. So now I realise what has went wrong, they have terminated my service at the old address however my 'new' installation is using the same cable.
So I contact the team via twitter again and after a bit of back and forwards a few days later I receive an email from BTCare, this is an excerpt:
our suppliers are still looking in to this for us. They have advised that we need to remove the broadband from your account and place it again so that the routing can be corrected. Removing the broadband can take 5 working days and when we replace the order, we can expedite it to have it reconnected as soon as possible.
So it's now two and a half weeks later and my broadband service is removed. So today, three weeks from when I should have had a working broadband connection I receive another email from BT happily explaining about my new services and that my order will be completed on the 16th September.
How can a company as big as BT take over four weeks to provide a broadband service when everything is in place. As well as the inconvenience of not having a broadband service I'm paying for other services I can't use, Netflix, Google Play All Access Music and NowTV, I also can't use any features of the BT TV I pay for (what exactly do we pay for?) I've had to purchase data allowances for personal wifi and to add insult to injury I've just received my latest bill and as well as being charged for a broadband service I'm not receiving they have charged me for BT Sport!!
At the end of the day the only thing that changed was the location of a master socket by two metres and the address associated with the account.
I worked for 15 years as an Electrician before moving to networking infrastructures (cisco/novell) so these 'excuses' are rapidly wearing thin. The twitter team have been great but they obviously can only do so much.
Did I mention the huge BT building with the car park full of Openreach vans I can see from my home :-/ (https://www.dropbox.com/s/pt5pssu2wj7pf71/IMG_20140904_123003.jpg?dl=0)
Totally fed up and wishing I had of never heard of BT, don't even mention all the adverts for BT broadband on the TV.

Hi d3xp2pc,
Thanks for posting!
Sorry for the problems you're having with your service. Have you spoken with anyone since you posted this? Send me over your details and I can help sort this out from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

Moving Home - at my wits end!

I placed a moving home order on the 12th April for both phone and broadband with an installation date of the 29th April. I ONLY placed my order with BT because they had the quickest installation dates..hah! We were moving from one rural location to another and the house we were moving into had been in possession of a phone line for 30 years, or thereabouts.
My broadband order was cancelled on the 13th due to a "problem" with my phone line and when I spoke to BT I was told my broadband order would be re-raised on the 30th April the day after my line was activated. I wasn't happy but it was what it was and it was only a day...right?
29th April arrived, some 10 days after we had moved into the property, and a sub-contractor arrived first thing and was really nice and helpful. We however had no dial tone by the time he finished but he said it would be down to the guys at the exchange to "switch the phone on" and it might be midnight before it happened. So off went the contractor and we waited, irked, until lunchtime when surprise surprise a BT engineer arrived at the door.
The engineer informed us there was no line available for us and until BT provided one we would not be able to get a phone installed let alone internet. However as this was a "provision issue" it would be dealt with expediently and should only take a couple of days.
As disheartened as I was there was no choice but to "suck it up" which I did until about 3pm when another BT Engineer called. This engineer informed us that there was a line for us but it was broken somewhere in the pipework and it could, and probably would take weeks to fix, or might not even be fixed at all!
So the following day I called BT and had my very first dealing with BT India. BT India assured me that I would have a working line within 2 days and the engineers had just reported a minor fault. Wednesday arrived and of course there was no line but another call to BT had me guaranteed a working line by Friday. Friday came and went with no line and BT India promising an activation date a few days in the future.
This...farce has continued since then with date after date being guaranteed and missed, requests of speaking to supervisors and/or managers ignored or just refused outright and promise after promise of someone calling me back to give me a reliable timeline of resolution.
I have spent well over £100 (probably well over £200) in calling BT and spending hours and hours on hold, being passed from pillar to post all calls conducted on a mobile phone, which was specifically purchased because of this nightmare, because there is no public phone box close to where I live.
Today however, really took the biscuit. Yesterday during one of my numerous calls to BT the person dealing with me sent out my broadband hub, even though I still have no working phone line, with an expected delivery date of today. Of course it never arrived today, which was no real surprise as everything BT has promised has not materialised, but turns out it DID arrive at my OLD ADDRESS - the one I left on the 19th April!!!
I am almost pulling my hair out here I just want to know when will I get my phone line and broadband working and will BT reimburse me for all the additional expense I have incurred calling BT India who have no idea what they are doing?

Hi Pye,
I am really sorry that you have had such a difficult time with this. I'll be happy to get involved and make sure we get this sorted out for you as quickly as possible.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

So, I have just about had it. For nine days now, I have valiantly tried to move my library to an external drive. At first, I attempted to move it to my 2TB Time capsule, iTunes didn't like its new home though and moved home without telling me.

So, I have just about had it. For nine days now, I have valiantly tried to move my library to an external drive. At first, I attempted to move it to my 2TB Time capsule. iTunes didn't like its new home though and moved home without telling me. So then there were two libraries. I meshed them back together reluctantly and iTunes in a silent revolt, absolutely refused to use its own 'Keep Library Organized' criteria and may as well have thrown my music against the wall. Seriously, my 5 year old nephew has his computer files better managed. Then I bought a 3TB Time Capsule and you may ask yourself why??? Well, iTunes doubled in size- although when I ran apps that are designed to find duplicate iTunes files, it deleted the music I actually bought from iTunes. So then I watched as iTunes got it back. How you ask; I run a MacBook Air, iMac and Mac mini in my house - as soon as one powered up it hit the net like a sailor on leave and re-downloaded it all without abandon. I tried to keep the libraries separate, no success there. I tried to keep them unified; iTunes response was to ask me if I wanted to join iTunes Match every time I logged on to my computer and on any computer - my iTunes match song number has been as high as 24,367 and as low as 11,112. And I can't simply refuse iTunes. No one refuses iTunes. Refusal to allow iTunes Match to run through all 24000 songs again was to revoke my rights to the songs that were once part of my library. If I took a long time to decide or was visibly impatient while iTunes did its little 3 hour scan it would arbitrarily decide that music I bought from iTunes was ineligible for iTunes Match. How could that possibly be??? I am missing music, or at least iTunes tells me so by showing me that lovely exclamation point. I have tried backing up my computer to do a full system restore and start all over. Time Capsule claims I have 979 GB of data and takes its sweet time to even back up one gig (about 18 minutes) even though I can transfer files to my Time Capsule at about 1 GB every 40 seconds. I guess though performing back-ups are somewhat like government jobs; it will get done, when it gets done. The back up requirement of 979 GB is surprising though, my Mac claims that I currently occupy just about 25% of my 2TB drive. The discrepancy, who knows, but I think the solution lies somewhere in iTunes. But maybe iPhoto. But that is for another time.

After admittedly only a quick read the one thing you don't say is how you are trying to make this move. Most people with moving library issues do it the wrong way. Plenty of web sites tell you how to do it the wrong way.
If the iTunes application is started before the drive with the library is fully mounted and awake iTunes will revert back to the internal drive.

Moving Home / Lack of Customer Service / Cancellat...

I write to express my complete astonishment and disgust with the level of service BT has offered to me as a valued long standing customer.
I have been a customer of BT for approximately 4 years, taking out a phone line, unlimited broadband, BT vision and Sky Sports, amounting to a considerable charge of around £42.00 per month. I have used these products constantly during this period and have been very happy with the service.
In mid February 2012 I phoned to inform BT that I was moving home shortly and would like to switch all service to a new address. I was told that I needed to call back when my current line had been taken over by the new tenant, at which time I could then move my services.
On Thursday 1st March I rang BT to inform them that my line had been taken over by the new tenant and that I now wished to move my contract over. I was informed that I needed to take out a new contract which would then waive any connection charges. I was more than happy with this and asked to set up the new account. The lady at BT who I was speaking to informed me that after running a line check there was an issue with the new property in respect of the supply to it. I informed her that the previous tenant in the new property had a BT phone line with all BT sockets but had obviously cancelled it on moving out. She informed me she would run some more tests and ring me back the following day on the Friday 2nd March. BT did not contact me at any time on the Friday.
On Saturday 3rd March I rang BT back very disgruntled with the lack of service offered. I spoke to a gentleman who checked my account and system notes and stated he didn't know why I hadn't been contacted back. He informed me that I could take out a new account and waive the connection fees. He run a check on the line but informed me that it was coming back as a black line, and that he would need to book an engineer to come out to the property to check the connection. He was very helpful in his nature and suggested that I plugged a phone into the BT sockets and dialled 17070 to check for a line and number. He stated that as it was the weekend he couldn't book an engineer till Monday but he would personally phone me back by 12pm on Monday 5th March to check with me regards any current phone line and if necessary book the engineer.
At 1.00pm on Monday 5th March I had not received any phone call from BT. I can't say that I was surprised given BT's lack of customer service over the previous few days. I proceeded to phone BT again at my expense on my mobile phone to be greeted by a very helpful gentleman who again took me through the same details as previously had been stated. I informed him of my disappointment of BT's customer service, to which he apologised and tried to set up a new account for me. On attempting to set up all my services I was told that it kept failing on the BT system when it reached the broadband page. He suggested that I set up the phone line to instigate the new account and once live I could then upgrade my account to include broadband, BT vision and Sky Sports.
Although not happy with this I accepted the proposal to which he then attempted to book an engineer. He promptly informed me that the next engineer available would be on Monday 26th March 2012, a full 3 weeks delay!! He then informed me the broadband could then be initiated but with an additional lead time of a further 5-7 days. Thus bringing the whole episode up to a total of 4 weeks, not including the time already wasted by BT in the previous week.
I proceeded to inform the gentleman that this was an unacceptable amount of time coupled with the inconvenience and lack of service, and that I would now cancel my contract with BT.
After coming off the phone to BT, I proceeded to go onto the internet where within 10mins I had set up an account with Plusnet for broadband. I received a text message 2 hours later from Plusnet to inform me that my phone line was now live and gave details of my new phone number together with delivery details of my new home hub and an expected broadband start date within 3-5 days. Now that's quality service.
I have since received a final bill from BT stating cancellation charges of £61.13 to be paid by 22nd March 2012 and also a returns envelope to post back all the equipment.
Please can BT inform me whether this is an acceptable standard of service that a long standing customer expects?
Please can you inform me why BT have difficulty in moving my account to a new address when a new provider can initiate within hours?
How can BT charge me a cancellation fee when I have attempted to continue my service but BT could not offer the service within a reasonable time frame?
Under the Supply of Goods & Service Act 1982, please inform me if BT believe they have met the requirements of the legislation;
- That BT have carried out the service with reasonable care and skill
- That BT have carried out the work in reasonable time
- That BT ensure the work will be carried out at a reasonable cost
I am totally disgusted with BT and the level of service offered, the inconvenience caused, the wasted costs and time I have incurred trying to move my service and the overall unprofessional nature of your business.
I have sent a personal letter to Ian Livingston - CEO of BT - can't wait for the comical reply to that!!
Update 13th March 2012: Just received an obnoxious call from BT Customer Services stating the cancellation charges of £61.13 will stand as per an auto renewal contract which expires in August, even though BT cannot offer the service I require in a reasonable amount of time! Is it acceptable to wait 4 weeks for Broadband when I am an existing customer?? I think legislation, OFCOM & Ombudsman are firmly on my side! Great service BT!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problems Moving Home

I phoned BT to advise them that I was moving home on the 28 June, and that I would like to transfer my phone and broadband to my new address, the phone line was turned on but I was told broadband would not be available until 5 July. I was told that my login address would change by adding a 1 after the first part of my login. I have received new login details but my homehub still works with my previous details, which confuses me a little.
This morning I received a final bill for my previous address which included cancellation charges, I phoned and after the usual 20 minutes of automated voices was advised that the charges would be waived.
Now I receive an e-mail to say the e-mail address I held previously would be terminated, and they were sorry to see me go. The prospect of my third session of automated merry go round does not appeal. My request seemed simple enough, transfer my services to my new address, does anyone have any advice please?
Solved!
Go to Solution.

Hi all,
This is my first post here, I have had to join to see if my problem may be sorted or advice given for a resolution.
I also called BT back on the 10 May 2010 saying I was moving home on the 20th, When the time came they had cancelled my Broadband and activated only the phone line. BT assured me I would have Broadband setup in the following week, which didn't happen. So I called again, and the same thing was promised, which didn't happen. A month later I was in the same situation, so decided to move to another provider (Sky and Virgin telephone), however, they said that my line was not BT's. I assured them the bill I was getting was from BT, so they said that ot must have been an error on the side of BT and therefore they couldn't give me broadband unless they ordered another phone line from BT!. I went back to BT yet again (must have been the 6th time by now, and requested to get my broadband cancelled.
I reapplied to BT Broadband shortly after around 5th of Aug 2010 and received the equipment the following week but was later called and assured I would get broadband by the following week, Last time I was getting broadband was on the 12th of September... just to let me know that it wasn't done and that I would have to wait until the 20th of September... now, guess what has happened today (20th) ? nothing. Still waiting. What is happening to BT? Had been a loyal customer for quite a few years now. I am very dissapointed.

Moving home - need info on existing operator

Dear forum users,
I am a BT customer , and I am moving home, from Bermondsey to Tooting (both London postcodes).
I used the on-line "moving home" link to proceed with the trasnfer, but at some point I had a warning:
"We can supply phone service at your new address We need to install a new line at your new address. An engineer will need to visit, you can pick a date for the visit before you complete your order.
We are unable to transfer your existing number to your new address"
If possible I would like to have more details.
1. I would like why BT cannot transfer my number to the new address. Is this a technical issue or is it because I changed zone and the numbers in my new place have a different area code?
2. Is it possible to know if there is a contract active with another operator at the new address? I mean, apart form guessing or opening the previous tennant's post, which I don't want to do?
I do not want to disclose my new address, but my secret hope is that a BT customer service operator is lurking this forum and will be able to check these details using my cusomer number
Kind regards,
CdA

1. BT can only transfer numbers within the same exchange. If you are moving to a different exchange, you'll get a new number. Be aware that several different exchanges can share the same STD code, so you need to know the name of the actual exchange.
2. It's not easy. Do you know if there's a line there already? If there is, you may be able to get some useful information by plugging a phone in. if the line's live, try dialling 17070 and see if you get a recorded message.

Best practice - moving home directories

Hello all,
I was looking for insight on best practices for moving home directories.
I was thinking that using the migration tool would be best to move the directories and then using dsrazor to remap all of the home directories for our users.
We are running Netware 6.5 SP8. I have added a 2TB RAID 10 set to one of our servers which is where I am planning on moving all of the user directories.
Thoughts/suggestions are welcome.
Steve D.

Originally Posted by sjdimare
Moving data from one volume to another on the same server should not require migration, correct? I just want to make sure all of the trustee assignments stay in place.
I also will need to redo volume space restriction on new user templates and the migrated volumes.
First test went quite smoothly.
Steve D.
When you move data (using Windows explorer ect) across volumes the trustee rights drop off. If moving from NW to NW use Server Consilidation and Migration Tool. If moving from NW to OES Linux use miggui. The SCMT has a few other features like project planning and verification.

Moving home proving to be a nigtmare!

Hi,
We are moving home over the Easter weekend. We have 2 BT accounts, one with phone and internet, and one with just a second line. We run a small business (mostly online) which is very new, hence still on the residential account. We also have a severely disabled person in our family, for whom being without the safety of a phone for an extended period of time really is not an option. There is no mobile reception where we are moving but thats fine if there is a fixed line.
We attempted to place the request to get our lines transferred to the new address 3 weeks or so ago. I was assured I would get a call in a couple days to arrange a convenient time/date as I require a site visit.
I heard nothing for a week and so called them directly. A kind and very helpful lady by the name of Sally informed me that they had come back with a date of the Tuesday after Easter Monday. This is hopeless, and so I asked if anything could be done. I can live without 2 lines for a few days, but I at lest need 1 for the broadband and phone.
She explained that by seperating the order and cancelling one, she could request an earlier date for one appointment, as she could see they were available, but could not put in for one while my current order was live. I was informed I would hear back in a couple of days with a new date.
Nothing.
I called back, and have been unable to reach the lady on the number she gave me, and instead have been met with a wall of very rude and abrupt responses.
he complaints procedure on the BT site is whollly circular too, so you have nowhere really to go. It says to call the number which you do. The number is the customer service number. The person on the line listens to your complaint, and then redirects you right back to the department about which you are complaining, who have already proved not greatly helpful...and so it goes on. The chap did offer to put in a complaint on my behalf, but would not tell me what it would say, and since it was him I was complaining about, I don't imagine it would have done much good!
Anyway, then today, I get a call to tell me that my broadband and phone connection have been 'brought forward' to the 19/04/12. A full 9 days LATER than the original appointment!
This is unbelievable, and frankly unacceptable. The only response you ever get is 'the engineers will not entertain a change'. What am I meant to do with that. I am now looking to cancel the movers, which I paid extra for over a holiday weekend, and the money fr which I will now lose. Maintain the rent on 2 properties for at least a further month. Re-arrange a move at my expense, and start the whole merry go round again.
I mean really is a month not enough notice? I bet it would be if I were a new customer. And how is it that the power company prioritise people with disabilities, and yet BT do not?
If there is anyone there who can actually affect change, please excuse the rant, and HELP!
Cheers

If you are running a business, then you will need to transfer to a business account, which also means you will get a higher priority service.
As you seem to be having problems at the moment. Its possible one of the BT Care team can help sort this out, and also arrange for you to be transferred to a business account.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No ADSL link after moving home

Dear Moderators,
I moved home within E14 area. I had a working internet connection despite issues being posted around Poplar area and the 02075 issue.
After moving house, the same number issued, but I checked the hub and there is no ADSL link at all.
I double checked to make sure nothing else is connected, ensured only the BT home hub was connected, there is neither a blue or yellow light and finally changed filters. I logged inside the BT home hub and the hub says no ADSL connection
I called the help desk who did the line test and I explained what I did and they asked me to change filters again, reboot router, reboot my computer. It was promoted to 2nd line and I was told I would be contacted in 5 hours, I have waited the whole day at home.
Any chance someone could check on the exchange what the issue is and see if there is a ADSL link and whether it is ADSL 2+? If you can provide an email address, I can email you my BT number.
Thanks.
Solved!
Go to Solution.

Thanks for your help mods. Very professional help and the personal touch of calling me to keep me updated was very nice.
Lastly, I was told my line supported ADSL2, however when my ADSL came online it only shows 2MB/s (my estimated speed was 7MB/s), can someone please take a look?
Connection information
Line state
Connected
Connection time
0 days, 0:40:58
Downstream
2,563 Kbps
Upstream
967 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 6.5 dB
Line attenuation (Down/Up)
51.0 dB / 31.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
205 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
92

Moving Home option does not work

I try to use option "Moving Home" but after i enter all details and click continue page reload and stop in same place. I enter details few times, change date, continue and still nothing.

Call BT 0800 100 400 and they will arrange your home move.

Moving home

Hi everyone. Perhaps a member can advise me about this.
I contacted BT about a month ago and advised them that I was moving home and would like to take my infinity and youview with me.
They checked the available line speed for me and advised that the best I could hope for was 1 mb. The exchange near my new property will not be upgraded for 18 months.
I told the operator that there was little point installing broadband at that available speed and we agreed that the contract should end at no charge because bt could not provide the service.
The advisor told me that I could keep the youview box.
That was about a month ago. Yesterday I called to say we had exchanged contracts on the new house and we would be moving at the end of the month. The contract has been cancelled from the end of the month. But the new advisor says I must return the youview box?
I have many hours of programs recorded to the box so do not really want to return it. Plus as soon as infinity is available in my area I fully intend to have it installed.
I would be much happier if I could keep this box and not have to pay again in 18 months.
Does anyone know if I can keep this recorder. I am sure when I signed up they said the box was mine. I am only however 6 months into the contract.
Any advice would be appreciated.
Thanks
Solved!
Go to Solution.

I agree with Zulu as you only six months into a contract then you are indeed liable to return the box as the representative said. However I'll ask a Mod to see what can be done.
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Moving Home, line still active in another name.

I am moving home and trying to have a phone line connected. However, BT say that the phone line is still 'active' at the premises and the previous occupant will have to be contacted to have the line deactivated. Here's the rub, the previous occupant died some 3 months ago. BT refuse to have the line deactivated simply on mine or my landlords say so and that only a relative of the deceased can authorise them to deactivate. Another however, they are quite willing to 'transfer' the line to my name providing I take out a 12 month contract with them. How is this possible? If they can't deactivate the line, how are they able to transfer it to me providing if I take out a contract with them? This sounds very much like restrictive practice and I would like some advice on the matter.

Hi chrisjpr
BT can't just deactivate a line they can however apply for a transfer like most providers so if the line is active in someone elses name or with another provider then your order is progressed as a working line takeover ,BT or whatever provider you choose to go with will attempt to take over and notify the occupier if any and if after 11-14 days they don't reply the line is taken over into your name,this is standard process so not BTs fault,if the person is deceased BT can't just take a 3rd partys word for it unless a authorized person acting onbehalf of the account holder calls to notify BT to advise of the deceased and request the line be ceased,they have to go down the proper channels and allow the lead time set by the regulator that said it is unfortunate that the person is deceased but your 11-14 day lead time for having a line active/transfered in your name is nothing in comparison to the previous occupant being deceased,puts things in prospective I say,bite the bullet my friend and wait
Inherent omniscience - the ability to know anything that one chooses to know and can be known

Moving home - when does current address get discon...

I am moving home so i will be doing the moving home thing to move our connection over.
It says our current address will be disconnected but it doesn't state when? It also asks time at our address for a new credit check, what address it doesn't state either?

It will be disconnected on the date that you want it disconnected and the address will be your present address not your new address.

Online moving home setup

Hi all, I am an existing broadband/tv customer and am trying to move my services to a new address via the online moving home part of the website. Everything was going well until it asks me to decide on my directory be it ex-directory or via the phonebook. No matter which option I choose it states I have not picked a valid option and wont let me progress beyond this page. I have tried keeping my original number and changing to a new one but still the same problem. I see other people have had the same problem and have fixed it but it doesnt say how?! Thanks in advance, Nathan

Hi stickthin2k,
Thanks for your post and welcome to the community forum!
Sorry for the problems you were having arranging to move your services to your new address on our website. Did you manage to get everything put through in the end?
If not, post back and I'll give you a hand from here.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

FCP & moving Home Folders

Guys, I'm on Lion and am contemplating moving my Home Folder from my Boot Drive to my 2nd Internal HD.
Will this have any adverse and negative effects on any of the Final Cut Studio applications?
I store all my video files and projects on the 2nd internal HD. Nothing is stored on the Boot drive exept for Applications and my iTunes and iPhoto files.
The reason for wanting to do this is my wife and I both have separate accounts. Right now, I do not store any documents (Pictures, Movies etc) on my Boot Drive. All of this is stored on my second internal drive.
Unfortunately, this does not allow my wife and I to separate our documents. She has access to mine and I to hers.
But I want to be able to only access the docs for the person whose account has been logged in to.

edited --
If you have independant user accounts (even if they are admin) you should not be able to see the documents, pictures, ect. folders of the other person so I don't understand the issue of access.
Here is a way to deal with it that doesn't involve moving home directories.
Set up a new account for administration. You'll need it for installations and/or to make system changes. Make sure it has administrator privliges. Remember the password!.
Then, change your wife's and your accounts to "standard". This will remove ability to override the "no access" as long as you stay within a standard acct. You will have access to shared public and site folders.
To run backups, install software, etc, log into the machine with the admin account. If nothing else, it makes it harder to screw up the machine as you have to go to a bit extra to make changes.
x

Moving home nightmare

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