Muse (2014.2 release) problems connecting to Adobe BC.

Just installed update to Muse (2014.2 release). and cannot publish to my Business Catalyst account to update the site. It says “Access using your Adobe ID had timed out. Check your network connections and try again.”. The problem is that all the connections are OK and I even can access my BC account via Admin. Can you help???

Hi,
Please send your PDApp.log file from:
Mac: <user>/Library/Logs
Windows: <username>\AppData\Local\Temp
to [email protected] along with a link to this forum thread. This might help us to identify the cause.

Similar Messages

  • Adobe Muse 1.0 Release - a disgrace to Adobe @ 25

    I'm sincerely disappointed that after going through the beta stages for over 9months, promises, contribution, expectations. Adobe would release an incomplete and feature-less product as part of its creative cloud release. Several ideas contributed by beta testers was turned down for just half-baked additions. This is disappointing! Adobe wants me to pay for that!

    How about stop fighting over who's wrong and who's right?
    You have all have got your own personal opinion and a point. I don't see any meeting grounds since you all stand in different areas of the spectrum:
    - Marian will wait until there'll be something she deems mature and worth the price,
    - topelovely is upset that after all the beta testing, now Adobe asks users to pay for a release deemed not worth the price, and sees that as a continued beta testing period at subscribers expenses,
    - grayrockgraphics is OK paying a subscription for a product that although not mature, is being helpful enough to make it worth the subscription cost.
    You are all right in your point of view... so I see no point in arguing over who's point is "righter"... so in the end:
    - Marian will subscribe, perhaps after version 3 will be out, or whenever she will think the app is mature enough to justify the cost,
    - topelovely will probably hold a grudge to Adobe for a bit longer and may take more than version 3 to make a purchase worth the subscription price, in the meantime may (or not) actively looking for alternatives that may exist in the market,
    - grayrockgraphics will continue to be a happy camper
    As far as I am concerned and I don't know if any users in the community will share (or have even thought about the new cloud subscription model from my POV)...
    There is one thing I don't like about the cloud pricing and that is the fact that I will be at the mercy of Adobe to be able to use creative tools. This is something I honestly don't like much at all. Not a question of fairness, principle or even price... it's practicality and experience that raise several concerns. For instance:
    - What will happen with my creative tools when/if a company offering them via subscription decides to stop offering as they may find something else more profitable or for any other reasons? Flash hasn't been killed, but no longer enjoys the popularity and dominance it once had... Flex has turned into Flash builder later only to be handed to the Apache foundation to be shelved somewhere... Catalyst died when was just coming out of the woumb as Flash lost exponetially in popularity with the advent of the iDevices which forced Adobe to rethink its strategy on its Flash platform turning a dying product into a niche one to be used mostly for 3D gaming and other niche app building turing its aims at plugin-free, web-standard-compliant creation tools (therefore adding Edge and Muse projects to the family).
    So although most of the efforts and hours of learning dedicated to become proficient in Flash and AS1, then AS2, and once again AS3, have gone mostly down the drain (in practice) along with the money invested in it since there are much less opportunities out there today for flash developers, not all was completely lost. Knowledge of some programming principles, best practices, optimization, etc., experience with the application and AS3 will be reusable across other apps, are some of what remained. But above all, one thing hasn't been lost and that is my access to the Flash application itself, since I haven't been required (nor will be required), to pay a monthly subscription in order to access the applications I OWN. I still own the Macromedia versions of Flash and can still install them on my mac to my heart content as I see fit... I can do the same with all the version of the software I own. Call me silly or old fashioned, but I'd rather own my applications than pay a subscription to access the tools that earn my livelihood. I like to decide when to spend or not to spend rather than going on an endless and indefinite payment plan.
    I do not disagree with having the option to offer a formula where customers will subscribe to a cloud service in order to access their applications (and I know apps are not running in the cloud... no need to reassure about the fact they still run on users desktops), that's something that will help Adobe and not most users. The company started to loose purchases for the way upgrades where offered. I could not justify spending close to 1K in an upgrade that added little to nothing to what I currently owned, so now Adobe has turned to indefinite charging to make sure everyone keeps paying and will forced everyone to update whether they like it or not, even when not needed, and even when can't afford it at any given time.
    While this model my satisfy some users, others like myself, would prefer to be given the option to continue purchasing stand alone versions of the products that do not impose a mandatory cloud membership in order to be able to use the application. I still want the ownership of the right to access the application whenever and however I see fit and necessary to me. The subscription-only model is most damaging as it becomes a pre-requisite to be able to continue to work free of pending monthly bills that in time add up and may represent for most an unnecessary expenditure. Large corporations may not care about it, but many freelancer professional are increasingly being forced to penny-pinch and become more frugal for a list of reason I will spare you mentioning here.
    The new cloud subscription model was likely pleasing to shareholders, and Adobe as it's designed to create a steady revenue stream for the company. Much like the wireless carriers' cell plans, where one would continue to pay for the service even when not needed. And what's more one will have to continue paying even if there'll be a price increase... since it will no longer be an option to "skip the next couple releases".
    I still own, can access, actively use and find satisfying most of my professional needs the apps in my CS4 Premium. That not only increases my ROI in software, but gives me confidence that I will continue to be able to works for months to come without having to pay $50/month just to continue to use those applications and won't force me in upgrades that I might no be interested in, I might not want, or I might not be able to afford at a given moment. I would gladly pay for something when I will have use for it, it will make financial and practical sense and I would actually pay to ownership the right to use it free from limitations such as having to pay a monthly access fee. 
    So for that and other reasons, many users aren't rejoicing for the most part, and are rather concerned and/or upset about the decision of Adobe to go down that route... I am (quite obviously) one of the concerned ones. The concerns and opinions I expressed above may or not find you in  agreement, but one thing is undeniably clear: this move will have far reaching impacts that many of us aren't even thinking about today. And that's just a fact, no matter how many like Marian will patiently wait for a release that will justify the investment, or how many others will be sulking over having to pay for beta testing-grade apps like topelovely (understandably upset about it) delaying purchase indefinitely perhaps looking at alternatives, and no matter the many that will be happy campers like grayrockgraphics, and have no trouble paying the fee and who probably haven't given much thought about what this scenario could mean long-term once ownership concept will be completely removed and dependency concept will have become the new paradigm.
    Just on that note I'd like to let all temporary happy campers that the monthly subscription has been set at the current amount to entice users to switch, but it will be unlikely to remain as such for long and there won't be any guarantee it will always be matching everyone's idea of "affordable"... after all since you make a living on those apps, would it be unfair to ask customers to pay $1,200 ($100/mo) to update the suite that enables them to continue to work? Some may respond that's even cheap! But I may argue that the suite alone brings little value, it's who it's used and what's being produced that creates one's livelihood, those apps are just enabling tools. For a cheesy reference... the values were not in the chisel and hammer Michelangelo used to sculpt but in his skills, artistic sensibility, genius... (and almost fanatical devotion to the pope ;D)... true he could not sculpt without chisel and hammer, nor he would have been able to bring to life his splendid creations with a dull chisel. But I hope everyone gets it: it's not all about the just a chisel.
    The point of the matter is that for many more users the subscription model will be a clear loss. Just consider this:
    It's been about 4 years since I owned CS4 and for it I paid ~$650 with taxes. With each passing month I've increased my ROI and NOT my EXPENSES, so buying first to upgrading as needed should be a no-brainer. I have had no need to upgrade since and, where freelancing required to work on newer versions, the client provided their own copy installed on their own computer which created no pressing need for me to rush into unneded upgrades.
    So under a subscription plan ~$54/mo with taxes (assuming the current amount remained the same in the 48 months span of app ownership) where my TCO today would have been $2592.00 and counting, my actual TCO it's been about $13.55 and it is lowering itself (not increasing!) with each passing month. The total of $2592.00 I would have spent in 4 years of subscription-based access, are roughly x4 the of what I paid to upgrade therefore it represents a total of 4 upgrades at a $650 price point. Regardless to the fact that I had no need for such upgrades (not that I could even decide to save my money and continue using CS4 since there isn't such an option in subscription-based plans), I would not be getting 4 upgrades to major releases, but only two CS5 and CS6 (something that as I mentioned, was unnecessary form my needs). It isn't a question of being a cheapskate, but rather spending where it makes sense to do so and saving where spending would be wasteful. I don't know about most people but I could put to good use any "extra" cash and as a matter of fact the $1,942 saved would easily cover a $40.45 cellphone plan over those 4 years... how would you like to get free cell service for 4 years? Of course you could use that money for course tuition and invest in learning new skills or whatever you deem necessary... point is why should we be forced pay indefinitely for a subscription when ownership in many cases (certainly mine as you can see from the number above) is a far more convenient (for me not Adobe) deal?!
    To those who may argue that subscriptions give access to the latest software, I say two this:
    1) that comes at a hefty premium and as I showed above it would be much cheaper to upgrade to major releases as needed, especially since it not always necessary to have the latest release... Adobe knows that full well and that's why is now pushing subscriptions-based access to its creative suite to increase revenues (not a critic to their move, it makes good business sense for a company as their interest is in growing revenues first and foremost. Unfortunately that happens to be detrimental and uneconomical for customers and there's no arguing intention here).
    2) you will have no other option but continue to upgrade whether you like it or not since the moment you would end your subscription you will be left with nothing to work with.
    3) In my calculation above even in the case where there would've been parity and would have had to pay a full $2,592 for the cost for ownership after 4 years, at the end of those 4 years I'd be still owning the application, while after 4 years of paying monthly subscription access I'd be left holding my jewels
    Further argument of "what about including the cost of original full CS purchase used to upgrade"? Well if point #3 above wasn't already making that question completely moot, even adding roughly $1300 of a CS2 bought 2 years earlier it would come to a total of $1,950 that in 6 years would mean the cost would still have been ~$27/mo (though in my case was lower as my upgrade path from Macromedia MX studio 8 to costed less than 1/2 than those $1,300)
    so to wrap up... I'd like to see Adobe keep both options so that customers will be able choose the formula that best suits their needs... those who prefer ownership will be able to buy physical copies of the applications,  and those who prefer a subscription model, will be able to go that route as well... and everyone will be a happy camper ;D

  • Problem connecting to Adobe servers

    Hi there and thanx for your help.
    DW CS5 on Windows 7 Ulitmate
    For some reason I cannot connect to the Adobe servers.
    I have perfect connection to the internet with Windows firewall turned off. I managed to connect some time ago but now I cannot. I have logged in on the website of Live.
    Anything specific I can check for?
    Regards,
    Deon

    Yes, I tried. but not connected.Warning message displays:"
    Adobe is a problem connecting to servers. Please check your firewall settings." How to fix it????

  • Muse 2014.3 publishing Problem

    Muse crashes when I try to publish the site. I want to go back to Muse 2014.2. Is this possible? I'm under pressure!

    Hi,
    May I know the complete error message? You can add a screenshot of the error message. Also, are you using Windows or Mac? Please provide the system details as well.

  • Muse 2014.2 Release Causing Crashes

    I recently updated my Muse software and now my website opens, then crashes shortly after with the following message....Anyone know how to fix this or when Muse will correct???? I have a Corporate website to update and the executives will not be happy with this....

    This error dialog, with the blank lower half, most likely relates to the login and trial/subscription confirmation process or perhaps an attempt to contact Business Catalyst (if you're hosting there). If you send us the MuseLog.txt file from your Documents folder it will probably provide additional information to help determine the root cause.
    We've also made changes to the upcoming 2014.2.1 release such that the underlying error will display in the dialog, rather than the largely blank dialog.
    Sorry for the inconvenience. Please send the MuseLog.txt file to [email protected] along with a link to this thread. If the file is larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since no all services include it in the sharing invite they send.) Thanks.

  • J'ai de nouveau des problèmes de transfert FTP avec Muse 2014.2

    Après des problèmes de transfert avec la version précédente 2014 la version 2014.2 refuse de transférer;  problème d'un fichier htaccess ???.
    Je suis coincé car le fichier de mon site est dans une version Muse 2014.2 je ne peux pas revenir en arrière. Ras le bol !
    Y a t-il une solution; Je ne peux plus mettre à jour
    merci d'avance
    Serge

    Thank you for this information, but when arrives the version 2014.2.1. Today is not released in France
    Serge
    Message du 28/10/14 08:55
    De : "Sanjit_Das"
    A : "mascret Serge"
    Copie à :
    Objet :  j'ai de nouveau des problèmes de transfert FTP avec Muse 2014.2
    j'ai de nouveau des problèmes de transfert FTP avec Muse 2014.2
    created by Sanjit_Das in Adobe Muse Bugs - View the full discussion
    Adobe Muse CC 2014.2.1 is released today which includes fix for reported issues.
    Please install the update : Release notes | Adobe Muse CC
    Thanks,
    Sanjit
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6874332#6874332
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Adobe Muse Bugs by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Problems with syncing  Adobe Ideas with Adobe Creative Cloud

    Dear Sir/Madam,
    Since yesterday (22.04.2014) I have problems with syncing Adobe Ideas (in my iPad) with Adobe Creative Cloud.
    Could you please help me with this issue?
    Thanks in advance

    Hello,
    I do not understand why there is no professional communication about the problem. I get the impression that Adobe doesn't know that many people use their App as advertised: As a quick professional sketching tool that syncs with Creative Cloud. Not to fix the problem means more people not trusting the cloud idea. I am actually a big fan of the CC, mostly because of regular updates. But the mobile apps seem to fall out of the normal update scheme. Are they not as important as the 'main software'?
    When will the bug be fixed? Just to make clear: As there - up to now - is no other way to get the original idea files on the computer the adobe idea app is useless unless you fix the problem and/ or include the possibility to sync files via USB.
    Meanwhile my Workaround:
    You need Phoneview or another software that shows the files on your mobile device.
    Open it - choose "Apps" - click on "Show all Apps" - click on "Adobe Ideas"
    Than go to:
    Library/Private Documents/documents/data/files/
    there you find folders with cryptic names
    Download one of the folders
    Open the Folder
    select all files in the folder and zip them
    Change the extension from .zip to .idea
    and voila
    you can open it with Adobe Illustrator!
    A long way, but for now the only solution to get the editable vector file on your computer.
    Best regards
    Jo Jacobs

  • Hi, I'm having problems with viewing a web page created with Adobe Muse CC latest release, I followed the various guides provided by Adobe, but the problem persists. The problem especially concerns the distorted display (the contents do not fit on the pag

    Hi, I'm having problems with viewing a web page created with Adobe Muse CC latest release, I followed the various guides provided by Adobe, but the problem persists. The problem especially concerns the distorted display (the contents do not fit on the page, so it suits size automatically) to a mobile web page to be displayed not on a normal browser, but in a WebView.

    Hi, I'm having problems with viewing a web page created with Adobe Muse CC latest release, I followed the various guides provided by Adobe, but the problem persists. The problem especially concerns the distorted display (the contents do not fit on the page, so it suits size automatically) to a mobile web page to be displayed not on a normal browser, but in a WebView.

  • Problema de activacion Adobe muse 2014

    yo compre un abono de adobe muse el año pasada a hora he actualizado a Adombe Muse 2014 y me salio que ya se vencio mi version de prueba como puedo solucionar esto me pide un numero de serie que no tengo que puedo hacer

    1-moving to Cloud forum
    2-Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    3-Creative Cloud membership support

  • Adobe Muse (2014.3) "Add Web Font" Function Not Working As Expected - Newly Added Fonts Become Unavailable Though Shown

    Hello.
    This has also been posted in the Community: Adobe Muse Bugs forum.
    I've been having some odd/irregular issues though they have now become fairly predictable in nature. The issue is in regards to Adobe Muse (2014.3) and the availability of web fonts provided through the applications "Add Web Fonts" feature. Once added they perform as expected but then become "unavailable." Full details below. I have been a Creative Cloud Complete subscriber for a number of years so am fairly familiar with the way in which the system works minus a few issues that have popped up now and then, this one included.
    System Info:
    Adobe Creative Cloud (Full Subscription): Version 1.9.1.474
    Adobe Muse: Version 2014.3
    OS X Yosemite: 10.10.2
    Here is a recap of what has been taking place. I'll detail the bug as best I can.
    1. Created new Adobe Muse project. Everything normal.
    2. Chose to add a new font through the "Add Web Fonts" function within Muse. A note, my Creative Cloud App is running/open at all times (in file synch mode).
    3. Chose new fonts using above. All seemed fine (see screenshots below).
    4. Fonts also were indicated as being "Synched" within Creative Cloud (screenshot below).
    5. As expected the two fonts were added to the list of available Web Fonts within Muse (first screenshot below - left). I added them successfully to my site. Well after a number of hours I went back to this same font selection menu within Muse and the fonts were still visible yet the sub-menu that one would expect showing various forms (i.e. Bold, Italic, etc) was not available. In a sense the font could not be chosen from the list even though the name is clearly visible (second screenshot below - right).
    Have no idea what may have been wrong. Saved Muse project, closed and reopened - nothing changed. Created new project - fonts still "shown" in menu but can't be used. Did find a vague description using Google of similar problem (different application) which recommended closing Creative Cloud Desktop App and reopening as one possible solution. This DID WORK initially yet the problem, though corrected for a period of time (few hours at most), would reappear again where one would again see yet not be able to choose from the two Web Fonts. Went so far as to uninstalling the Creative Cloud Desktop application and reinstalling. Still have not solved the problem.
    Any thoughts as to what this may be would be welcome. Restarting the CC app each and every time the fonts become unavailable is quite time consuming to my workflow.
    Thanks!

    Abhishek,
    Thank you for the reply. Wanted to comment on a few things.
    I reviewed the other post that you've referenced. Nothing unusual jumped out at me as something that I was not aware of. I'm running an older iMac that is in good working condition. 2.4 GHz Intel Core 2 Duo, 24" screen. I know this issue is fleeting, as I stated earlier typically can be corrected with a restart of the CC Desktop application (that I am always running at startup). I have not been able to determine that shutting down Muse corrects the issue. I would, at this time say it doesn't.
    I did open InDesign and see if the fonts in question, Open Sans and Open Sans Condensed, were present and usable. They were. The fonts are shown as being synched in my CC Desktop app window (even if they are not "installed" in Muse). That is expected but it may be a bug in how Muse brings in a font from those that are already synched to your CC account. I don't know enough about how that works to comment.
    And just to complicate matters, Muse seems to be working again, the fonts that is. I brought them back in and they are showing up in all locations (which there are actually three - see screen shots).
    First is primary text menu dropdown (to right of orange "Text").
    Second is if you click orange Text link. Another drop down menu appears.
    And lastly, the Text Panel to right of screen.
    I also wanted to add this extra bit of information, for what it is worth. When the issue arises and you do not get the sub-menu dropdown showing various styles of the font (italics, bold, etc.), one can use click on the missing font if you had used it previously and it is present in the "previously used font" list.
    Cheers!

  • Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried

    Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried the whole site again, and then tried publishing as a new site altogether. Thought I would then try to export as HTML in the hope of uploading the files via an FTP client and Muse crashes and locks up again. I am extremely stressed about this as I am in the last few days of of website I have been working on now with no issues since December. We are due to go live and my client needs to see it. I am desperate for an answer. It is not looking good. I am on an Apple Mac and have not had any isses publishing it for the last 6 months. Not very happy to say the least. Need desperate help.

    Hi Zak, I got onto Adobe Customer Care Live Chat this morning and gave them the error message. After some trouble shooting with them it appears the older archived file of the site still publishes. I have now reverted back to the old file and copied and pasted out of the new file and from some ideas given to me by support I am now able to publish to Business Catalyst. It seems there was something corrupt within the new pages added yesterday. I have no idea if this would have still happened if I hadn't updated but I am glad it wasn't a Muse specific problem. I am loving using Muse and the support from Adobe has been excellent. Thanks everyone. By the way I do love the new version and apart from this hick up that lost me a few hours, aged me some more and gave me grey hair I really love Muse. Thanks again.

  • I have a problem connecting Muse with business catalyst.

    I have a problem connecting Muse with business catalyst. When I start the publication is presented with the following message: Timeout when accessing with Adobe ID. Check your network connection and try again. But the connection is working properly.

    Hi Federico,
    Please go to Edit > Preferences in Muse and make sure the "Publish with Account" has the creative cloud subscription Adobe ID.
    Regards,
    Aish

  • Muse 2014.3 - Why are Adobe staying silent ?

    It turns out that I am one of many, many people complaining about the latest update of Muse, 2014.3.
    It is slow, full of bugs, updating assets invariably crashes the application and even simple things like changing page titles in plan mode are taking 10-15 seconds per change, it is ridiculous.
    Why are Adobe not answering any of these complaints on the forum ?    Do you not realise we are paying for a product that we can barely use and is making our working lives near impossible ?
    ANSWERS PLEASE ADOBE AND PREFERABLY A SERIOUS BUG FIX OR THE LAST RELEASE BACK AGAIN......

    An update was released today , please install the latest update.
    Adobe Muse Help | Release notes | Adobe Muse CC
    Thanks,
    Sanjit

  • I received another Adobe Muse 2014.3 update request. Is this a legitimate update?

    I installed the original adobe muse 2014.3 update 20 days ago. This morning (3-06-2015) I had another notification of a Muse update version 2014.3. Is this a legitimate update. I received it on both my home and work computers. I am hesitant to upload. I know of a company that did an Adobe upload that completely messed up their system.

    Adobe Muse Help | Release notes | Adobe Muse CC
    See link above, there were a few bugs in the launch of 2014.3, this update address them.

  • Preview failed because Adobe Muse could not make a connection over HTTP. The most common cause of this is Firewall software which prevents HTTP connections. You may need to change Firewall settings to allow Adobe Muse to make connections.

    Preview failed because Adobe Muse could not make a connection over HTTP. The most common cause of this is Firewall software which prevents HTTP connections. You may need to change Firewall settings to allow Adobe Muse to make connections.
    no firewall at all, in win 8.1, turned it off for all networks
    ftp and publish works just fine

    Hi,
    Please take a look at this post : Re: Adobe Muse - Preview Failed
    Regards,
    Aish

Maybe you are looking for