Music On Hold Partially worked

Hi all,
i`m using cisco cucm-BE with mgcp protocol with the gateways,
When someone called form the pstn to the cucm and after he hear the autoattendant:
the MOH only works when i press 0 (the operator) and when i press an internal extension i hear a ring back tone and sometimes i hear the MOH for one second but when i dial 0 i hear the MOH Normally after "wait while i transfer your call"
how i can hear the MOH too after i dial the internal extension normally?
the following is done:
-am using unicast MOH
- that media resource is enabled. Media Resource->MoH Server and verify that the run flag is set to YES.
- Restart the Cisco IP Voice Media Stream App service.
- Check if G711,G729 is enabled for MoH in Service Parameters->Call Manager->Cisco IP Voice Media Stream App service.
- the IP Phones or Gateways has assigned the MRGL that include the MOH resource.
thanks

YES i have the proper settings for User Hold MOH audio source.
thanks

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Music On Hold on working on a cluster

Hi Everyone,
                  We recently added a Subscriber in a cluster and the subscriber is in a remote location. All the operations are working as usual except for Music on Hold feature.
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Have you uploaded the MOH files to ALL the MOH servers??
In windows version they would replicate but in Linux you manually need to upload them
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

3rd party sip device music on hold not working.

When creating that COP file, I added the music on hold feature, meaning Music on hold is supported. After the customer installed the COP file into CUCM, created the new device, and configured MOH to play Cisco's sample audio, the MOH does not work. All other features work including Enhanced Message Waiting Indicator, Call Waiting, and Shared Line Appearance.
When they create a new device in CUCM they follow these steps:
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2. Add New
3. Select MH iOS (this is the 3rd party device that has been installed on CUCM via the COP file)
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5. Fill out the fields
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Music on hold is not working in CIPC

Dear All
can somebody tell me why music on hold is not working in CIPC cisco unifed ip communicator which i have installed in my network for users
i have configured a router CME to work voip for my network but MoH is not working music on hold is not working
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dear i didnt got your point
but i have configured the multicast on the router and i have nothing did in switch only assigned voice vlan to interfaces and also data vlans to the interfaces so i need a step by step setup of moh can u provide that for me
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Hello, we are experiencing an issue where we have a local main number and a toll-free number both coming into the Cisco switch as PSTN incoming and routed to the same voice translation rule line. Two weeks ago we updated the Music on Hold (MOH) file in flash, first disabling the previous file. The new file appears exactly the same as the previous file, and we successfully set it through the CUCME portal. The new MOH file is playing correctly when a incoming user is put on hold when dialed in through the local main number. However, when a user has dialed in through our toll free number they are instead hearing a Tone on Hold beeping tone (I googled that multiple times to realize what it was we are hearing). Anyone have any ideas as to why or how it could be working on one incoming line but not the other and how to resolve?

Not sure how the Express works but on the CuCM you need to go into the administration pages and change the MoH file number there. I had this issue a few years back and changed the information there. I also made sure the router was setup correctly with the incoming lines. Make sure that the 800 number is not coming in on (1) T1 and the local numbers on a different T1, if you are using T's. If not make sure you WIC card is set correct for hold music.

HT1414 touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod

touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod, can anyone help or what is the cause

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Default Music on Hold on 64 bit Lync 15.0.4551.1005

Hi all,
I've noticed something strange on one of my deployments when it comes to music on hold, both on the Lync desktop client (15.0.4551.1005 64bit) and the Polycom CX600 hardphone.
I set the global csclientpolicy to enableclientmusiconhold 1 and left the musiconholdaudiofile as "", which is the recommended course of action when using the CX600s to enable music on hold. The CX600 works perfectly, but the Lync client does not.
The Lync client shows the correct file in the ringtones and sounds menu, and the file exists, but music on hold will not play when a caller is placed on hold. Callers hear the initial hold ding, and then silence.
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Leigh.

Please run the command Get-CsClientPolicy to check the parameter EnableClientMusicOnHold is set to true.
Lisa Zheng
TechNet Community Support

Music on Hold: Best Practice and site assignment

Hi guys,
I have a client with multiple sites, a large number of remote workers (on and off domain) and Lync Phone Edition devices.
We want to deploy a custom music on hold file. What's the best way of doing this? I'm thinking
Placing the file on a share on one of the Lync servers. However this would mean (I assume) that clients will always try to contact the UNC path every time a call is placed on hold, which would result in site B connecting to site A for it's MoH file. This
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have the file (as they wouldn't get the GPO)?
Any help with this would be appreciated. Particularly around how users are assigned to sites, and the syntax used to create a site policy for the first option. Any best practice guidance would be great!
Thanks - Steve

Hi StevehootMITS,
If Lync Phone Edition or other device that doesn’t provide endpoint MOH, you can use PSTN Gateways to provide music on hold. For more information about Music On Hold, you can check
http://windowspbx.blogspot.in/2011/07/questions-about-microsoft-lync-server.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best regards,
Eric

Extract a Music on Hold File

I have taken over a position in a company that has a Cisco Call Manager.
I know basic administration, but am not familiar with the rest of the system.
We have Call Manager 6.0.1.2000-3
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I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.
Is there a place I can go and see the file to copy to my local PC.

You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
https://supportforums.cisco.com/message/1211185#1211185
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Brandon

Music on hold stops in forwarded call

Hi,
We receive Lync 2013 calls into Anywhere 365, a workflow where we can pick up incoming calls. So an outside user calls, and we pick up the call on an agent, let's say Lync1. Before transferring the call to Lync2, the call will be placed
on Hold, and the uotside caller hears MusiconHold. Now when we have transferred the call, and the Lync1 has left the call. Lync3 and Outside are connected. When Lync3 places the call on Hold, the oustide caller hears nothing.
We have tried it in other ways like calling directly from outside caller to Lync3 and tha works Ok. Also Lync to Lync internal works fine.
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Can you reproduce this first issue with other Lync users?
Please run Lync Logging Tool to collect the log information on Mediation Sever.
When you tried with Lync to Lync external, did you mean you make a Lync call between internal Lync user and external Lync user?
These users should be Enterprise Voice enabled.
There is no music on hold option if the Lync user is not an Enterprise Voice user so if a non EV user puts someone on hold there will not be MOH.
Lisa Zheng
TechNet Community Support

Music on hold issue

Hi everyone,
I am working on a voip class project. I configure the Music on Hold for branch and HQ phones.
When I call from " A" HQ phone to "B" HQ phone and put the call on hold, "B" can hear the music.
When I call from branch phone to HQ phone and put the call on hold, HQ phone can hear the music.
But When I call from "A"branch phone to "B" phone and put the call on hold, the "B" branch phone cannot hear the music. It just goes to silent.
Also when i call from "A" HQ phone to "B" branch phone and put the call on hold, the "B" branch phone cannot hear the music.
I dont know why Branch office phones cannot hear Music. It only seems to be working in HQ phones.
Any help is greatly appreciated!

Here is some better info on the interoperability portal
http://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html
In particular this doc talks about that problem and other caveats / resolutions.
http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/705625.pdf
I am only assuming you are doing a SIP integration but the portal covers several other types of integrations to Avaya.

Music/iTunes Match not working properly since update to iOS 7

Music/iTunes Match not working properly since update to iOS 7

Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

When I am listening to music whether through pandora or the music ap it stops working when I bring up safari. It worked before I updated, is there a solution in fixing this?

When I am listening to music whether through pandora or the music ap it stops working when I bring up safari. It worked before I updated, is there a solution in fixing this?

Reboot your iPad and see if that helps.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

No Music on Hold

Hi, We have a MoH problem. When we place a call internally direct from Phone to Phone or a call from external over a CTI routepoint thru an IVR to a phone MoH works fine. In the Wireshark trace you could see following message for starting multicast "StartMulticastMediaReception".
But when we make a internal call from one phone over a CTI route point thru an IVR to a phone then we get no music on hold. In this case the Wireshark message for starting Multicast is different "StartMediaTransmission".
Thank`s
Martin

Martin, did you ever figure out the solution to this? I am having the same issue.

Polycom CX600 Lync Client Music On Hold

So with the lasted update from Microsoft the Polycom CX600 now has an embedded music on hold file. Is there anyway to disable this? I do not want the phone to play the music on hold, I want my Audiocodes Mediant 1000 to play the prerecordedtones.dat
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If I am using a Polycom CX700 it works great or if I use my Lync client it also works since I have set the client policy to FALSE for EnableClientMusicOnHold.
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Thanks

Hi,
Please also check the latest firmware Polycom CX600, if not update to the latest firmware, update it from Microsoft Website and test again:
http://technet.microsoft.com/en-us/lync/dn146015
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Music On Hold Partially worked

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