My bank says I was charged but Adobe site says I'm still on free trial of Creative Cloud. Help?

Exactly what the title says, Does anyone know how I can fix whatever is wrong?

Hi Romanah Sibell,
We have checked the details of your account, we were unable to find any active subscription on it. Possibly you have an active subscription on an alternate email address.
Kindly provide the below mentioned details in a "Private Message" so that we can help you appropriately.
Adobe order#:
Alternate Email Address:
Meanwhile, try to sign out from creative cloud and sign back in from the correct Id, for more info check the link below.
Sign out, Sign in | Creative Cloud Desktop app
If your applications are launching as trial post signing with correct Id try: Creative Cloud applications ask for serial number
Thanks,
Atul Saini

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