My bill is to double billing. What to do?

Neste mês, minha fatura chegou com cobranças duplicadas. Uma consta que foi gerada no dia 24/12, porém, a mesma foi paga no mês de Janeiro. Resolvam isso, por favor!
This month, my bill arrived with duplicate charges. One states that was generated on 24/12, but the same was paid in January. Resolve this, please!

Please inbox the order number of the CC as I am unable to get any order detail from the Email here in Forums.
You can also provide the Email ID under which the order is registered.
Regards
Rajshree

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HT204088 What do I do if I think I've been double-billed for an in-app purchase?

What do I do if I think I've been double-billed for an in-app purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hope it works out for you (:

TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

What do you do when you get double-billed for in-app purchases?

I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam. Who do I contact to discuss this issue? Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

Apple does not police the apps unless there are serious problems with them and many complaints.
Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

Billing charges appear double

have double freedom, phone and hi speed internet, and it looks like i am being billed twice what i think i signed up for. has anybody fiqured out how to fiqure out the bill? basic, non basic, non payment of non basic will not result in disconnection??? freedom basic charges and freedom non basic charges
this all adds up too way to much for way too little. what am i missing? why am i paying a monthly service (basic) charge and then a monthly service charge for verizon and verizon long distance (non basic) which shows the freedom stuff, as i see it the non basic verizon and verizon long distance is the only phone charge i should be actually paying for as it includes local and long distance. these two listed charges are just about equal thus my double
billing question. have i lost it or am i getting old and slow?
max_power

Kathleen, thank you for your response.
Two things. First, this double billing has been going on since I signed up with Verizon. Second, how is it that a community message board gets a quicker response then trying to contact the billing folks via phone or email etc, I left a message the same day I posted this and got an automated email response that read sorry but because we are busy it could be awhile before we are able to answer you. Pardon me but I do hope this gets posted as I am not accustomed to being treated in such a manner, I have for over 20+ years been employed by at least one fortune 500 company and another that would very much like to be. They would find this sort of thing to be of such a major problem within there organizations that heads would be rolling and apologist's would be of no excuse. The customer is the most important thing a company has and if even one customer is dissatisfied then that is one
to many, 100% customer satisfaction is a goal that can never be reached but should never stop being the goal and apparently Verizon either has lost sight of that fact or never sought it as part of there company mission statement. As a consumer I and all of us can spend our money with whomever we
choose and choosing a company to go with like this we won't be customers of yours for very long. I personally will be taking lets say the next five days
or less to make my decision as to what I will do. You have my money and can take your time resolving your billing issues since you are so busy.
I am so amazed that in today's world a company such as this thinks so little of its customers and thinks that we (the customers) don't talk, email, blog
sit at a coffee shop, bar, well I hope you a getting the picture because once the dissatisfaction story start....You will find and I am sure somewhere in the very upper management area someone knows it will cost 10 times more to get a customer back then it would have to do what it takes to keep him or her a happy satisfied customer in the first place.
max_power

How do I get credit for itunes double billing me for a purchase?

I just received an email from itunes that states that they double billed me for several TV show episodes I had already downloaded and paid for months ago.
Since I cannot locate any means to directly phone call someone about this, I suppose that is what this public forum is for??
Really?????
How do I contact iTunes to recify this situation?

Thanks AnaMusic.
Seems the link for 'reporting a problem' that is part of the iTune store receipt email I received today will not work on an iPad.
Yet it works on my MacPro laptop, so I was able to at least write a report.
Id rather deal with billing issues person to person via voice phone...but I fear those days are gone.
my last resort was to contact AMex and have them stop payment until this issue resolved.
Drastic, but at least I get attention from a human.

I was double billed for CC on 12/30/14.. Adobe less than helpful

I signed up for the creative cloud membership on 12/30, but there was a problem with your website when I tried processing my payment, and it told me to try again in a few minutes. So I did, and it went through. I then got a call from my bank with fraud alert because there were 2 charges for $119.88 that ended up going through. Because I told my bank that I didn't authorized 2 charges, they canceled my card and I'm having to deal with getting a replacement - which is an inconvenience as it is.. so I called you guys about it the next day and the woman who answered told me I would need to call back after a couple days because she didn't have the ability to credit back the duplicate charge (that's NOT 'great' service) ... so today I got around to trying to contact you to find out your phone lines are closed, so I guess chatting is my only option.. so I tried that, and their chat service doesn't give me any update as to how long it will be before someone comes on to help me. Judging by all the other posts about this issue, it would appear that Adobe is intentionally double billing customers and making it very difficult to have the issue resolved.
case# 0214678362
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Vikram V.
Vikram V: Hello! Welcome to Adobe Customer Service.
Vikram V: Hi Mark
Vikram V: Please allow me a moment while I review your issue.
mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check back after 6-7 hours as our IT/Web team is working on this.
mark: holy crap... are you freaking kidding me?
mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
Yeah.. .that's world-class customer service. No notice of how long it will take for someone to assist me, or anything. I would expect better service from a company like Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Transferring services and double billing...has it happened to you?

I moved back in September of 2013. My goal was to keep all of my Verizon services (FIOS, Phone, Internet &Wireless) and continue to remain a happy Verizon customer, I am still a customer but not that happy,
Prior to our move we had been a one bill customer (not a good thing as you will alter see). We set up the installation date to the new location, made sure all of our balances were paid in full, and moved into our new address.
The first week we were in our new location we were patiently waiting for Verizon to show up and turn on the cable, internet and phone. However when the date came we got a call. Sorry we can't do it. The reason was that we needed to create new accounts for home services and a separate account for wireless services, because Onebill was no longer offered and since we had a new address, it needed to be changed. Frustrated after spending 2 hours on the phone, on a Saturday, trying to figure out what we could do so we could get on line, we realized all we could do was wait. The technician came 4 days later to drop off a new router...that was it a new router. Ok we got past that and Verizon apologized for the miscommunication and the frustration of waiting for nearly 2 weeks to restore our service (which we were billed for and paid).
Fast forward to January 3, 2014. After months of paying my newly created accounts, I received a bill, with no summary of charges for $604. This bill was forwarded from our former address. I looked a the bill checked my new separate accounts, made sure we were paid in full for both home and wireless and then proceeded to call Verizon to figure out what was going on.
I have spent every week since January 2014 working on getting this resolved. That is 6 month, or 24 weeks, or 156 days without getting any definitive information on what the $604 charge is for.
I have been told that it looks like it was a wireless charge. Great send me the bill so I can see what the charges are for. Verizon has been unable to do that, because the account was closed in September and was an Onebill account. I asked when are the charges from...I have been told that they were from November and December of 2013. 2 & 3 months after I closed my former Onebill account and opened new wireless and home accounts.
I have called (this is an underestimation) 23 times, spent a total of more than 25 hours on the phone and still here we are…no information, no resolution.
I have however received 2 different collection notices even though I have been told by both FIOS and Wireless that my accounts are in good standing and one even has a credit for paying early.
I have been placed on hold for hours, transferred to incorrect departments, dealt with entry level, middle management and senior management. I have had my claim flagged and raised to Diamond status...still nothing.
...except...
I received an email a few weeks back asking me to provide my bank records to prove I have paid my bill. to which I replied...which ones? The new separate accounts that your accounting system has told both you and I that my accounts are paid in full, or the random $604 (supposedly) wireless bill that I have no record of what the charges are for.
This is what I get for trying to remain Verizon customer? Countless hours of frustration for having my entire house and my families wireless with Verizon. I am paying close to $5500 per year for the "privilege" of being a loyal Verizon customer.
If anyone at Verizon monitors this board feel free to contact me directly..it will the first time someone has.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Double billing for service period july6th-

Does anyone else have this issue?...I am being DOUBLE BILLED for service period july6th- august 5th. I already paid my bill online well before the due date, and did get a confirmation number for the payment made. The payment was deducted from my bank. However, today, I logged in to my account to see that I have a huge outstanding balance for the service period july 6th- august5th. The amount of the bill is even different than the bill that I paid for that service period.

Yes I saw that on my account also. I did notice that the pmt due was past the due date (actually due the same time period as the last bill that was pd). How can that be when it shows my bill was pd in full at that time? Also in reviewing this so called "bill" I noticed that they raised the rate again even after I changed my services to a newer oneand less expensive one. Going to call them in the morning as I should be billed once a month around the same time each month not twice for something I have already pd. Also for the past several months internet, tv, phone and actual apps for this company have been very crappy too. Moving so I'm sure this will not be my service provider after my move. Its getting worse not better.

HT1918 I was double billed on my credit card in the amount 0f $10.81. Please credit back one of the charges to my personal credit card?

GM
My name is Letitia, I note that my credit card was double charge in itunes in the amount of $10.81 twice. I would like for apple to credit back to my credit card in the amount $10.81, which I was double billed?
Thank you.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 I just purchased several items for I-pad and the billing statement says billed to store credit. What does this mean ? I have a $20 i-tunes card how do I pay with this ?

I just purchased several items for I-pad and the billing statement says billed to store credit. What does this mean ? I have a $20 i-tunes card how do I pay with this ? I'm an old **** and don't talk to anyone who plays with I-pad etc.

That means it should have used your iTunes card credit = store Credit.
You can check here...
View Purchase History...
Sign Into your Account... Click on your account name... Click on Account.... Purchase History
http://support.apple.com/kb/HT2727
If you have any problems...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT2534 Tried to set up my Apple ID and the none button option for Billing is not showing up, what can I do?

Tried to set up my Apple ID and the none button option for Billing is not showing up, what can I do?

Try this support page provided by Apple...
http://support.apple.com/kb/ht2534

DOUBLE-BILLED

I’ve made a number of online purchases using Pay Pal Credit (formerly Bill Me Later) in the months of June and July 2015. My bank statements show Pay Pal debited ALL OF THOSE PURCHASES directly from my bank account and then also charged me as if I only used my credit line. In other words, I’m being double-billed (i.e. I’m paying Pay Pal twice for a single transaction). this is easy to prove - ether Pay Pal will fix it or I'm filing in small claims... My question is, why has this happened and how long will it take to fix? Double-billing is unethical and illegal regardless if it was intentional or otherwise.

Suggest you ask customer services those questions.

Surprising double billing

our family got a new smartphone 9/22 in Pasadena CA store. We were shopping for a low-frills family plan and instead were upsold into an outrageous
pair of *separate* plans which is much more costly than a simple sharing plan available on the web. My wife spoke to four different reps (one did not
know anything, really,...another hung up on her after a hold). We finally got a knowledgeable person, Jonathan, who discussed new billing plans. However, the new plans he told us he was switching to are not on our site billing anywhere. So now we are back to square one.
MORE IMPORTANTLY. my old service ended 9/22 and was billed through 10/15. The new billing plan started 9/22 so from
9/22 to 10/15 I was paying an old bill (until end of billing cycle). It is this routine with cell providers? I have not heard of this type of deliberate double billing in any business on earth, in the many countries I've travelled (including China, Africa etc where you have to watch billing carefully for fraud).
EVEN MORE IMPORTANTLY, the phone rep said "Oh of course you are paying twice for the same thing. That's why we tell people to wait to change service to the end of the billing cycle." If anyone had told us about this, we'd have waited and saved about $70.
Query: Is there any capacity in customer service to waive double billing-- paying twice for one service?
In addition, it is notable that according to a Yelp poster a salesperson Robert committed commission fraud on her account (she was told this after a Verizon 611 call) so beware of the Pasadena store. It is an uncomfortable place to be.
Would welcome any constructive response from VWCS.
Why is not apparently possible to run your business with better customer service? We feel like you are our enemies and while your phones are nice, we must constantly be on our guard to protect ourselves from your greed (e.g. double billing, which is technologically simple to fix).

Usually if you do an account change either up/down before your bill closing date they will charge you for the old plan then place the new one on and then issue credits (you have for instance 450 minute calling and you update to 750 minutes.) verizon charged you for the original plan for the number of days during the bill cycle you had it before you upgraded to 750 minutes. say you paid for 30 days but had changed on the 10th. day. Now prorate the new cost of the 750 min plan is one charge, you will be credited 20 days on your old calling plan. You should see credits on the invoice as well as the new charges for the new calling plan. Techically you are not being charged twice for service. If the change happened on the first day of your new billing cycle it would have been easier.
Look at your invoice carefully, look for the credits and debits.
Good Luck

I was double billed for the samer app how doI get credit

I was double billed for the same APP How do I get credit for the second purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hopr it works out for you (:

My bill is to double billing. What to do?

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