My computer died and I have the redemption code but it's already in use on the old computer. I need somehow change my CC to the new computer. Right now it's asking for a serial number but I am already a member...

I need to somehow transfer my CC over to a new computer. Right now it says the redemption code has already been activated and yes that is for the old computer. I bought a new one and I need it to be moved over to this one. How can I do this?

Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html

Similar Messages

Issue with activation. It is asking for a serial number but I have a product key

I am attempting to activate my adobe acrobat and it is asking for a Serial #, However it will not allow me to enter the alpha-numeric product key.

I finally figured mine out.
The fact that they don't have phone support is incredible to me.
In a message dated 4/21/2015 4:17:02 P.M. Eastern Daylight Time,
[email protected] writes:
Issue with activation. It is asking for a serial number but I have a
product key
created by krystalg31319208
(https://forums.adobe.com/people/krystalg31319208) in Acrobat Installation & Update Issues - _View the full
discussion_ (https://forums.adobe.com/message/7460080#7460080)

I've just migrated my Logic Pro 9.1.8 to a new Mac because my old computer crashed. They are asking for a serial number, but I don't have the install disks anymore. Is there someplace in the software itself that I can find the serial number?

I've just migrated my Logic Pro 9.1.8 to a new Mac because my old computer crashed. They are asking for a serial number, but I don't have the install disks anymore. Is there someplace in the software itself that I can find the serial number?

Please stop making multiple posts on the same subject.. This is the third thread you have created in a short space of time asking the same question.
Please read the answers given in this thread you posted...
https://discussions.apple.com/thread/5311324?tstart=0

I have installed Lightroom 5.6 on my Mac, but now it is asking for a serial number, and I only have a serial number from LR 4; how do I find the necessary number?

I have installed Lightroom 5.6 as an upgrade but am unable to proceed because it wants a serial number; how do I attain the needed serial number?

No, I did not have to purchase the upgrade. But here is what I believe my
error was: earlier today, I upgraded to LR 5.6 on my laptop. Then I
upgraded to the same on my desktop, but became confused and installed it
TWICE.
Is this the reason that Adobe is asking me to license Lightroom and to come
up with a serial number? (I have my serial # from LR4, but it does not do.)
Should I try to deactivate LR 5 and then try again to upgrade to it?
Or am I still confused and need to purchase the LR 5.6 upgrade? Thanks for
your help.
On Thu, Aug 21, 2014 at 5:44 PM, John Waller <[email protected]>

My logic board was replaced and now Logic is asking for my serial number again - I don't think I have my docs for Logic anymore, what can I do?

I've had my Logic Pro software for years now, and since I got my logic board replaced, Logic won't open without re-entering my serial number, which I don't think I have anymore! What do I do? Help is greatly appreciated!!

Please stop making multiple posts on the same subject.. This is the third thread you have created in a short space of time asking the same question.
Please read the answers given in this thread you posted...
https://discussions.apple.com/thread/5311324?tstart=0

My ipod is showing a disabled connect to itunes. When I try to get support Apple asks for my serial number-but I can't do anything.

My ipod touch is showing a disabled connect to itunes message. I've tried to get some support on itunes, however, I can not turn the ipod on to get the serial number.

Apple shuld not be required.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If needed, you can find the SN by:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

My CS 6 is asking for a serial number and I already entered it twice. Is it due to me installing Adobe CC?

First off, my computer had to be wiped clean back in early January. All my programs was gone and that included my CS6 program. So I re-installed them. Then one day, I see this Adobe update and it had the Adobe Creative Cloud App. I think I did something stupid and I wanted to tryout not only the Lightroom version, but Photoshop CC as well. My CS6 already had a Photoshop on it. I thought it would be a separated (you know, a separated program on one side and the other one on one side) and not interfere with my CS6 program. Now it's asking for a serial number and whenever I input my serial number (oh by the way, I got CS6 through my school by online; so I got a non disc version) it saying my serial number experied. So here's my questions:
1. If I remove the Adobe CC app off my computer, would the cc versions of my CS6 programs go away?
2. How many time can you installed the non disc version of CS6?
3. Cont. from the first question; If I re install CS6 and uninstalled the CC app would that help?
I know I sound almost computer illiterate, but I need help with this issues. I am college student, and I can't afford one CS6 program, rather alone the whole CS6 and I really need that suite in order to complete my assignments while at home. What do I do?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Lightroom asking for previous serial number only used trial before

I downloaded Lightroom (standalone) from my trial version and now it's asking for a serial number for a previous version of lightroom. I've only ever had trial versions. What should I do ?

You cannot purchase an upgrade version to upgrade the trial version. The first time you purchase Lightroom you have to pay the full price, whatever that might be from the vendor you choose. The trial version is the full version of Lightroom. So you will have to get a refund and then purchase Lightroom, paying the full price.

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@

Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care

I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to ligtroom 4 I

I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program

If you have Lightroom 3 still installed, you can get it from there.
If you don't and you have your box/disk, it should be on there.
IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there.

I am trying to buy Ai and my trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

I am trying to buy Ai. My 30 day trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

Please refer below link :
Creative Cloud pricing and membership plans | Adobe Creative Cloud

Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasnt the person who set this up originally so I'm a bit

Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?

Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing

I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help.

I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help

First make sure you are using the correct code for the serial number. To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If you still have a problem you can contact Adobe Support using chat and they might be able to assist you.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium

My computer died and I have the redemption code but it's already in use on the old computer. I need somehow change my CC to the new computer. Right now it's asking for a serial number but I am already a member...

Similar Messages

Maybe you are looking for