My computer has crashed and I have had to restore the factory settings, without backing up my purchases is there anyway which I can recover purchased downloads?
My computer has crashed and I have had to restore the factory settings, without backing up my purchases is there anyway which I can recover purchased downloads?
check out Dave Sawyer's post in this thread.
Similar Messages
-
My computer has crashed and i have to buy a new one, how do i put my creative cloud on my new laptop? I paid for a year of having the programs
Please do not worry. You can just download it from Creative Cloud Help | Install, update, or uninstall apps.
You have to activate it with your Adobe ID.
In case the CC has been activated two time, you will have to use the option to deactivate the CC from previous install .This prompt will appear when you will try to activate the CC. Once you choose this option it will allow you to activate the CC on the new machine.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Rajshree -
My old computer has crashed and my itunes account went with it. The only place I have my unpurchased songs are in my iPhone. How can I transfer them to my new iTunes account?
Follow the steps given here...
Syncing to a "New" Computer or replacing a "crashed" Hard Drive -
Hello
My computer has died and I've had to by a new one. I have a creative cloud account registered under my email <Removed by Moderator> for both Photoshop CC and Lightroom 5 which I pay for via Direct Debit.
I no longer have the Creative Cloud app but downloaded both programs to my new iMac. Photoshop works fine but Lightroom is still on trial purchase and asks for serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It only lists a previous purchase of Lightroom-4)
How can get the serial numbers to my purchased products when they don't appear on my account settings on your website. Do I need to close my account a open a new one?Hello Ratandeep
I pay £8.57 for my Creative Cloud purchases of both Photoshop CC and
Lightroom-5 via my Barclays Bank Account to Adobe in Ireland. The last
payment was 13 Aprii 2015. Two weeks ago.
Now I have a new computer. I can sign into my Creative Cloud but it says I
have a 'Creative Cloud free account' as I'm using trial versions. I do not
have a redemption code as I must of lost it when my old computer died. I
can get online so that is not an issue.
When I sign in to my account the Creative Cloud products do not appear
under my purchases so I cannot view serial numbers or change the credit
card I pay with. It seems that your website and my account section do not
know I am making regular monthly payments for CC.
If you check I am actually making the payments as I describe can you please
let me have my serial numbers.
MANY THANKS
Mike
On Saturday, April 25, 2015, Ratandeep Arora <[email protected]> -
I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing because it says I have 5 computers authorised (I don't). I can't even get my music from the iTunes library on my old Macbook onto my new one, because it won't let me sync my iPhone 5 with my old Macbook, as I can't update the iTunes software. So I have a new MacbookPro and a new iPhone 5 and I can't get any of my music on either of them. I feel singularly depressed.
As you have more than 1 computer authorised then you should be able to log into your account on your computer's iTunes (Store > View My Account) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.
-
How do i get an itunes library from a phone when the computer has crashed and it needs to go on a new computer
1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer. -
My old computer ( PC) crashed and I have a new PC now but I want to start synching my contactings and stuff onto my new computer. Itunes says it must wipe my iphone before it can synch. Is there a way to keep my contacts?
Create a dummy contact on your new PC in Outlook. In iTunes, elect to synch your contacts with Outlook. You will be prompted to "merge" your contacts. Once done and all your contacts are on your computer in Outlook, you can delete the "dummy" contact.
-
I have had an iphone 3g and recently had to restore my factory settings, when I have tried to add facebook on again it says that the relevant update of 4.3 is not available, however the 4.3 update is not available for the iphone 3g. how can i solve this and get facebook back on my phone
You cannot.
Unless you have done as you should and have the old facebook app on your computer. -
My ipad has frozen and i have tried to restore it and nothing is working what do i do?
my ipad has frozen and i have tried to restore it and nothing is working what do i do?
Did it go through the Restore process?
-
My daughter changed her passcode and can't remember it. We had not done a back-up in a while so I'm not sure what to do. Should I restore the factory settings?
1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
I don't have the original laptop my iphone was set up on. I have backed up all my data on icloud. If I sync with my new laptop and erase all my contents(restore to factory settings), can I then get it all from icloud?
I have the same problem as the emails go to my iCloud account that I cannot access!!! I cannot answer the security questions as someone else must have set up my iCloud account. Nothing seems to work. It would be great if someone has some ideas as what can be done to recover the situation?
-
I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?
Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium -
My ipod screen wont slide to unlock and i have just reset it to factory settings, help!
my ipod screen wont slide to unlock and i have just reset it to factory settings, help!
Seems like a hardware problem. An appointment at the Genius Bar of an Apple store is in order.
-
my computer is telling me it does not recognise my ipdad mini and is asking me to restore to factory settings what happens if i do that will i lose all my photos, music etc? how do i get my computer to recognise my ipad mini?
Thankshave you backed up in the past with iTunes or iCloud? If so, it is possible that you will not lose this information, but I cannot guarantee anything.
Check for backups in iTunes by going to Preferences > Devices > Device backups
If you do not see any, and your iPad is still in working order, check for iCloud backups in Settings > iCloud > Storage & Backup
Also, if your iPad is still in working order, you can backup with itunes before restoring : http://support.apple.com/kb/HT1766 -
I just upgraded to Firefox 8.0 and bookmarks have disappeared. Restore does not bring them back. Where did they go?
I just upgraded to Firefox 8.0 and bookmarks have disappeared. Restore does not bring them back. Where did they go?
Maybe you are looking for
-
Monitor not recognized by Mac anymore?????
Hi This is big and what is APPLE doing to solve this issue?? I just copy some posts from the forum to show how big this issue is, there is 8 more pages with the same problem, and i am one of them!!!! HELP!!!! WE ARE FREAKING OUT HERE AND NEED A SOLUT
-
when ever i go to login to the app store on my computer it always say "an unknown error has occurred" i want to know if its just my computer or if its the app store or what? And how do i get it to work?
-
Iweb show layout perfect, but when I publish it is different
I have a website that I have had no problems with. Recently I redid all my pages and gave them an updated look. What I have on Iweb is perfect, but when I publish the site I have stuff in different places, it un-centers things, it leaves lines out, i
-
im trying to install AIM OSX on my pb g4 12" 867mhz when i click the link on aim.com to download the installer it says it will open with the stufflt expander. but when it downloads it is a .bin file, incidentally .bin video files are set to open with
-
I can sign in to my account, but cannot make purchases.
i have the password, but cannot remember my security question answers and when I ask for reset instructions to be sent to my email address they don't arrive.