My error reads.."itunes has encountered a problem and needs to close" help!

I deleted everything and tried to re-install off the mac site. Install seemed to finish just fine. When I click the icon, I get this error. It says for more info click here, I do and it says:Error signature:
AppName: itunes.exe AppVer: 6.02.23 ModName: unknown
ModVer: 0.0.0.0 Offset: 656d954
Anyone have any idea whats up?
Thanks!

hiya!
if you're getting that error message when you try to launch itunes, the first thing i check for is a broken QuickTime.
does your QuickTime currently launch when you try to open it? or do you get an error message?
if you get an error message when you try to launch your QuickTime, we'll first try a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if the standalone QT reinstall goes through okay, does your itunes launch properly after that?
love, b

Similar Messages

  • "error Report" "iTunes has encountered a problem and needs to close" HELP!!

    every time i try to load itunes i get this message
    "error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

    Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
    1. Uninstall both iTunes and Quicktime.
    2. Delete the folders iTunes and Quicktime where installed in.
    3. Reboot.
    4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
    5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
    6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
    7. Reboot.
    8. Turn off all anti virus and firewall software.
    9. Re-install iTuens.
    If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

  • When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close.  Sorry for the convenience."  When I click to see the error, it reads "AppName: itunes.exe      AppVer: 10.5.2.11      ModName: msvcr80.dll"  Why ?

      When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close.  Sorry for the convenience."  When I click to see the error, it reads "AppName: itunes.exe  AppVer: 10.5.2.11  ModName: msvcr80.dll"  Why ?  I am overly frustrated.  Please help.  Not exactly sure which operating system I have.  It is a dell laptop with xp.
    AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
    ModVer: 8.0.50727.6195 Offset: 00026b72
       AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
    ModVer: 8.0.50727.6195 Offset: 00026b72

    Well I was able to successfully revert back to iTunes8. Here's my steps:
    1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
    2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
    3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
    4. I then rebooted my PC
    5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
    6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
    It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

  • "iTunes has encountered a problem and needs to close" help pls

    does anyone kno how to fix this ...i try to open itunes n it wont open just gives me a msg saying itunes has encountered a problem and needs to close ...gives me 3 options debug, send repot, dont sent....its like the error we get sometimes for internet explorer when it closes PLS anyone could help me greatly appreciated =)

    that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

  • Error message:  iTunes has encountered a problem and needs to close

    When I attempt to open iTunes I get that message. I recently had some work done on my computer and had stopzilla installed but I'm not sure if that has anything to do with my problem.
    I have re-installed and repaired iTunes.
    pls helP

    Hi!
    Thanks for responding. The error signature in the box shows the following:
    EventType: BEX
    P1: iTunes.exe
    P2: 9.2.0.61
    P3: 4c18061b
    P4: iTunes.dll
    P5: 9.2.0.61
    P6: 4c1805f8
    P7: 0004be7e
    P8: c0000409
    P9: 00000000
    I spent over an hour on the phone with support yesterday and nothing we tried worked. It appears to get hung-up when it's syncing (at 178 or 12521 songs). I'm desperate to get this fixed and appreciate any ideas or suggestions of things to try.

  • Itunes will not open- "iTunes has encountered a problem and needs to close"

    My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

    What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

  • Cannot open itunes, "itunes has encountered a problem and needs to close"

    I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

    hi daytimer!
    The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
    hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
    download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
    http://www.apple.com/quicktime/download/standalone.html
    does the install go through okay? if so, does itunes launch properly after that?
    love, b

  • ITunes has encountered a problem and needs to close.  PLEASE HELP ME!!!!!!!

    I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
    ModVer: 0.0.0.0 Offset: 000a019a
    I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

    ,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
    Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
    Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
    (I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

  • Itunes has encountered a problem and needs to close, sorry for the inconvience., itunes has encountered a problem and needs to close, sorry for the inconvience.

    iTunes always quit with the error message "
    itunes has encountered a problem and needs to close, sorry for the inconvience. " Uninstalled and re-installed many times, but the issue still persists.

    Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
    If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

  • ITunes has encountered a problem and needs to close when adding movie files

    So.. I haven't done anything recently with installing any new versions of itunes or anything of the such. Just one day whenever I tried to add .mp4 files (videos) on my ipod using Itunes, it crashes with the error message "iTunes has encountered a problem and needs to close." and it closes the application. I can add music files just fine.
    anyone else having this issue? If so, can you let me know what you have done to fix this problem?
    Also, I got fed up today and decided to uninstall Itunes and Quicktime and then downloaded the most recent off Apple's site and that still didn't work.
    Please help....
    Ipod Video 80GB   Windows XP  

    One other thing.. all the movies that I currently have in Itunes that once worked no longer work either. It crashes when I attempt to play them as well in Itunes.

  • ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE  PROBLEMS

    PLEASE HELP ME. I CAN NOT GET INTO ITUNES. I KEEP GETTING THE ERROR MESSAGE "ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" ERROR . WHAT MUST I DO? ITRIED TO REINSTALL THE SOFTWARE,BUT IT DID NOT WORK. HELP

    First, try to check your Quicktime installation--this has been discussed over and over again on the forum. If Quicktime won't launch--that's the problem. You can uninstall and reinstall this application.
    I just had this failure a few days ago. I chose to "repair" my Quicktime installation instead of re-doing the whole thing. I TURNED OFF MY VIRUS PROTECTION AND FIREWALL BEFORE I PROCEEDED! Then, I let Windows run a repair and everything worked properly afterwards!

  • Hey! "iTunes has encountered a problem, and needs to close"

    Hey all, I just got me a new iPod, a 30g video, but as soon as i finished uploading all of my music on it, iTunes has started so read "iTunes has encountered a problem, and needs to close" every time I open it.
    I have read all the forms on this topic that I could find
    but none of then seem to fix my problem.
    I have already...
    tryed to repair iTunes by re-downloading iTunes 6.4
    I have opened QuickTime and works with no problems
    I dont have Norton firewall, and I have checked and made sure that Itunes was granted full outgoing access by MacAfee
    I have downloaded all of the latest upgrades for windows and re-started my computer multaple times
    Any help would be greatly appriciated...
    Thx.
    -Luke
    iPod (30g Video)   Windows XP  

    I'm thinking your iTunes library got currupted somehow.
    Try this (assuming iTunes is shut down and not showing in Task Manager > Processes tab)
    Rename this file
    C:\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\iTunes Library.itl
    to ....\iTunes Library.old
    Try to start iTunes, will it come up now?

  • Windows Home XP - "iTunes has encountered a problem and needs to close"

    Hello :
    I just updated to iTunes 7.7.0.43 for Windows Home XP. The earlier version was working just fine. But last week I downloaded the update and although the program works fine, every time that I exit from this application I get an error message "iTunes has encountered a problem and needs to close." I went to the support site and did several things including creating a new ueer account to test whether user or system-specific (I cannot tell); re-installing the application; re-creating my library and play-lists; etc. But I still get the same error message. Otherwise the application works fine, plays music, imports music OK, etc. This condition only occurs a few seconds after I exit from the application. Can anybody out there help me ? I am at my wit's end with this annoyance ! Thanks.

    Whether or not this will be fixed by a software update depends on what the root cause of the issue is. I would recommend trying MSCONFIG, although I can understand your reluctance to do so. Is your computer currently in Normal startup mode? If so, and if Apple's MSCONFIG steps do not resolve your issue, you can easily revert to Normal startup using the utility. If your computer is currently in Selective startup mode, just make note of the changes you make so you can change them back after you determine whether MSCONFIG resolved the issue. If it does, I'd suggest using the utility to disable a few items at a time until you narrow down which is the cause of the issue. Then you can determine whether this is a startup item or service that you need to have running on your PC.
    MSCONFIG for XP: http://support.apple.com/kb/HT1275
    MSCONFIG for Vista: http://docs.info.apple.com/article.html?artnum=305415
    You may also want to check and see if iTunes and/or QuickTime are running in compatibility mode. If the are, turn this option off and retry iTunes.
    -Go to C:\Program Files\iTunes\
    Right-click on iTunes.exe and click Properties
    Click the Compatibility tab
    Uncheck the option to run in compatibility mode
    Click Ok
    -Go to C:\Program Files\QuickTime\
    Right-cick on QuickTime.exe and click Properties
    Click the Compatibility tab
    Uncheck the option to run in compatibility mode
    Click Ok
    Test iTunes again.
    CG

  • When i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

    when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

    Try:
    iOS: If you can't back up or restore from a backup in iTunes

  • Recieving Error: iTunes has encountered a problem and needs to close

    Please help. I have 2 iPods (nano 4gb & 30gb). My computer recognized the iPods, but iTunes does not open, nor does Quicktime. I am assuming this is due to a Window update, but I still have no idea how to fix this outside of what I've already tried. I have followed the 5 r's with no luck. I have uninstalled both iTunes & Quicktime, reinstalled and still receive the same error. I also have the text file for this error as well.
    Next, in testing this with another computer, I have unknowingly erased all of my nano 4gb songs. My backup is the other iPod as well as the XML file. As you can see, I'm headed in a downward spiral. Please help.

    hi Richard!
    iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
    the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
    http://discussions.apple.com/message.jspa?messageID=1154498#1154498
    keep us posted.
    love, b

Maybe you are looking for

  • How to find out which usb is the fastest

    How can you find out which usa port is the fastest, using a mypassport for my  backup photos??

  • Install oracle 9.0.1 on suse 8.1

    Hy all, during installation Oracle client on Linux (suse 8.1) i get the following error message (linking the ins_plsql.mk): /usr/lib/gcc-lib/i486-suse-linux/3.2/../../../../i486-suse-linux/bin/ld: cannot find -lclntsh collect2: ld returned 1 exit sta

  • How to find for which select statement performance is more

    hi gurus can anyone suggest me if we have 2 select statements than how to find for which select statement performance is more thanks&regards kals.

  • "Low Battery" notification app

    Can anyone point me to a simple app for low battery warning that will sound an alert every few minutes? There are a couple, but one has a very quiet alert that can't be changed and the other one doesn't get good reviews. There are such features in th

  • Jan 2014 Imaging driver update issues

    I upgraded my ZCM Primary server from 11.2.2 to 11.2.4 over the weekend. Today I downloaded the Jan 2014 Imaging Driver update from the 11.2.4 patches page. I downloaded the zenworks11.2.4_MU1_Jan14 that said it was for 11.2.4 and 11.2.4 MU1. I follo