My iPhone won't turn on and I'm bringing it into apple tomorrow. it is cracked. am i still eligible for a trade in for a new phone?

I can hear (example: can hear screen shot) but I can not see anything on the screen. I have had people call me, and I can hear that, but I can not answer. This all started when I opened a link I had on my phone. After opening the link, the screen turned white. After this, I put my phone to sleep for about 10 seconds. After this it will not turn on. I'm brining it into apple tomorrow, but I am unaware if I am still elligible to get a new phone. The only damage is that the back is cracked. If anyone can answer my question, it would be a big help.

You need to ask the personnel at the Apple Store. Their call is the final call on the matter. Don't go in with false expectations and risk looking like an idiot because of something you were told by strangers on the internet.

Similar Messages

HELP! I have some songs/interludes on my Garageband app on my Iphone. I was planning on using some for my bands album. Now my Iphone won't turn on and I'm being told to restore the phone. Have I lost all my Garageband songs?

I have some songs/interludes on my Garageband app on my Iphone. I was planning on using some for my bands album. Now my Iphone won't turn on and I'm being told to restore the phone. Have I lost all my Garageband songs?

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

My sister gave me her 1st gen iPad to see if I could solve an issue. It won't turn on, and when it's plugged into a power cord there is a slow pulsing sort of flash that happens on the screen....any ideas?

My sister gave me her 1st gen iPad to see if I could solve an issue. It won't turn on, and when it's plugged into a power cord there is a slow pulsing sort of flash that happens on the screen....any ideas?

Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe! Now see if it charges normally and after a period try to turn it on again. If the batter has been drained it could take 20 minutes or so for it to show that it is charging.
Also considering if the battery need replacing!

My iphone won't turn on and when I connected it to Itunes all it shows is the It unes symbol

My Iphone won't turn on. I connect it to Itunes it doesnt do anything but show the Itunes symbol. And the top button is broken.

This is what you do
http://support.apple.com/kb/ht1808
but without a working sleep/wake button you have a problem

IPhone Won't turn on and won't connect to iTunes

HELP PLEASE my iPhone won't turn on it is stuck at the Apple logo and iTunes won't regocnize it I really don't want to buy a new iPhone please help

Try the steps in this article: http://support.apple.com/kb/ht1808

Broken iphone won't turn on and REALLY HOT !!! when plugged in

i just bought this iphone off of ebay for giggles. did not know a thing about it but that it would not turn on and i just assumed it was the battery. restore and nothing like that works. My computer won't recognize it. When you plug it in whether a wall jack or a computer via usb it gets really hot to the point where you can't touch it. Now before I hack it apart and try my best to put an ebay battery in it. would apple take it back even though it is out of warranty due to safety reasons? has anyone else had this problem? any fixes?

ok so the person who had it before had it plugged into a car charger and then it didn't work. is it just the battery or is it totally fried?

IPhone won't turn on and a blue LED light before

When I picked up my iPhone to use it this strange LED light came on whenever you have flashlight on or camera flash on. All of a sudden it turned off and then I plugged it in and it acted like it needed to be charged and then it turned on. While the LED light is still on. I closed out flashlight and went to the camera app. When I opened up the camera app even though the flash was set to off the LED light went off. Then it showed the warning sign that my iPhone was overheating. It later shut off and my dad told me to hold the power button down for 10 seconds and then something was suppose to pop up I guess? I don't exactly remember what he said. But now the apple screen shows up for a few seconds and then it shuts down for another few seconds. I don't know what to do because it won't even turn on so I can restore it. HELP!!!

Have you tried to charge the phone? Plug it into a charger and leave it there for 30 minutes.
Then try to turn it on again and see if that works.
If the light was left on too long I "guess" it could cause the phone to get hot but probably more for a rapid discharge of the battery.
Let me know how you make out.
Fred

IPhone won't turn off and won't sync even after I plug in my computer.

My iPhone started acting odd after my husband updated it to iOS5. It started with when I touch the apps, it responded with delay. Today, when I want to check my email. The app just simply not responding to any touch on the screen. I tried to turn off to restart, but it won't turn off. So I plug in my computer try to sync see if that can somehow makes it "budge". I successfully upload the new photos from iPhone to my MacBookPro, but after that, it won't "sync". The "sync" bottom on the itune page stay "gray". I cannot click on it. What should I do?

Try a Reset...
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons..
http://support.apple.com/kb/ht1430
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup... Restore as New..
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
Backup and Set Up as New Device
http://support.apple.com/kb/HT4137

HT4993 My iphone won't turn on and when I try to charge it, it still won't turn on what should I do?

My iphone automatically turned off and so I went to charge it but it's not turning on nor is it working anyway possible. What should I do?

See https://discussions.apple.com/docs/DOC-3763.

Iphone won't turn on and is not detected by itunes! ~help~!

Hello,
I recently got an iphone from a friend because I was never able to afford one. It's quite old, and he told me it hasn't worked in a while. He said that either the battery of the sync/charger port was no longer functioning; because one day when he was using it the battery drained relatively fast and after that it would no longer turn on. The unit itself is in brand new condition, he used a case and a screen protector, and both water damage indicators are completely white! He said it no longer connects to itunes, is no longer recognized by any computer, the screen no longer turns on, and there is absolutely no activity on the phones part. Therefore he no longer had any use for it and gave it to me, and wished me luck in my goal to fix it. Since receiving it i've gone through the normal solutions, i've tried resetting it and putting it into DFU mode by holding both the sleep/wake button and the home button to no avail. I've tried it on all 3 of my computers (although they are all fairly old) and on my fiancées computer. My fiancée has a working iphone 3g and I've tried connecting my phone using her computer and sync cable. All to no avail. I am positively clueless as to what the problem is, the phone has never been opened and theres not even a scratch on it! I can't afford a new iphone and the unit itself is an original iphone (2g/edge) so obviously the warranty is no longer active and he did not have applecare either. The phone has a serial number on the back of it if that would be of any use, I honestly would just like to know what is wrong with it, but i'm beginning to doubt that its even possible due to the phone not responding at all. Please help me with my issue =/.
thank you - sincerely,
Erkansus

I have the exact same issue with an old original iphone and have all but given up. I want to sell the old phone, but I am afraid that there might be some information left (it is a family members phone so I don't want to do that to him). If there is no way to fix it, is there at least a way to erase content without turning the phone on? Seems unlikely.

Iphone won't turn on, and says 'unknown error 2009' when trying to restore?

this morning my iphone turned off and wouldn't turn on. I plugged it into the charger and it said to connect it to itunes. Once i finally did that, at first it couldnt detect it but now it keeps telling me an iphone has been detected in recovery mode and to sync it I need to restore it.
Here's the problem, everytime i try to restore it, it comes up with something along the lines of, it cannot restore becvause of 'unknown error 2009' and as soon as i unplug the phone it turns off. What can I do?

I was doing some research on this problem for a friend and came across your post and thought I should share this:
https://discussions.apple.com/thread/5372052?start=30&tstart=0
Hopefully it helps, good luck.

My iphone won't turn on and i have tried everything possible but right now, I cannot retrieve the data from it and it will not connect to my computer whatsoever, so is there a way to retrieve my pictures and data?

i have been frustrated all day and been going around asking Apple experts about this and it has to my decision to get a new phone since it's out of warranty but I want the images I have on the broken iPhone. Is there any possible way to retrieve it.
Btw, it is not photostreamed

Are you sure that the battery is not empty: when the battery is VERY empty (that is when it was on and a long time off the charger) it may take an hour or even more to start charging with the charger connected. When you have an iPad charger you can also use that one, and it charges a bit faster.

My iphone won't turn on and wont connect to itunes

I just got an iphone 4s from a close friend who was going to throw it away because they gave up on this problem and i dont want to. The iphone has never been exposed to water and I'm sure it's fine. It looks brand new, no scratches or anything of the sort.
I have tried charging it. I have tried connecting it to itunes (itunes wont find it no matter what i do. I have even restarted my computer with the iphone hooked up to it and that did not work either.)
I have tried to enter DFU mode. Nothing comes up. I am presuming that it is dead but I'm not sure. As i said, I just got it and it was from a friend. I have held down the home and start buttons for numerous amounts of time and nothing seems to be working. Is it actually a piece of trash? What should i do? I really want to fix this, as this may be my only chance to actually own an iphone.
Apparently at one time it did work. I'm not sure when it was broken or how it was broken but I am unsure of what to do.

This is what you do
http://support.apple.com/kb/ht1808
but without a working sleep/wake button you have a problem

IPhone won't turn on and can't recover/restore or connect to iTunes

My iPhone was updating and iOS update on 4% battery, my phone has turned off after downloading/installing and I can't turn it on, it won't connect to iTunes and I can't recover or restore, and when I press/hold any of the buttons it's still a black screen on my phone, is there any solutions?

Not a good idea to update iOS software just using the battery. Updates can take as long as an hour depending on your internet connection.
Charge the battery either form a wall outlet or your computer until it's 100%
Then restore.
iOS: Back up and restore your iOS device with iCloud or iTunes

TS1363 My iPhone won't turn on and appears in iTunes but not windows

iPhone just displays apple logo, won't switch on. Yes I've tried ressetting and yes, it is fully charged.
When I plug into my pc, it shows in iTunes but won't sync etc.
And you know when USB devices appear by the clock of pc, there is nothing there help

Get it serviced, it is a hardware problem.

My iPhone won't turn on and I'm bringing it into apple tomorrow. it is cracked. am i still eligible for a trade in for a new phone?

Similar Messages

Maybe you are looking for