My iTunes account was charged for a download I didn't make. What to do?

My iTunes account was charged for a download I didn't make, using credit in the account. My credit card was not involved. Can I get a refund from Apple? How?

You can download the item again for free.

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TS1424 I was charged for a download I didn't receive. Where do I get this corrected.

I was charged for an iTunes download I didn't receive. How can I get this corrected?

You can download the item again for free.

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

BobbyTrumbull wrote:
I downloaded an audio book, it shows up in my library, but there's nothing there?
How does it show up in your library if it's not there?
What happens when you selec it and press Play?

My itunes account was charged app like runkepper which i thought was free, please give me credit since i was unaware of this charge

My itues account was charged for APP lie runkepper. I was unaware of this charges. Please revese this charges & nexttime i won't download anything
without knowing at first.
thanks
Neil Upadhyay

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Runkeeper, like a number of other apps, allows in-app purchases to be made in them. If you don't want to be able to make them then you can turn them off on your device via Settings > General > Restrictions > In-App Purchases 'off'. Some also allow in-app auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in but not make purchases from the store so I set up a new login/account . Is there any way to move my music to the new account?

My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in and see my music but not make purchases from the store or even redeem an itunes gift card so I set up a new login/account with another email account of mine. On the new account I can redeem my gift card and download items onto my ipad2. Is there any way to move my music to the new account?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I am being charged for an app I didn't buy what do I do?

I am being charged for an app I didn't buy what do I do?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

My itunes acct was charged for jigsaw puzzles I had to reinstall

My I tunes acct was charged for jigsaw puzzles I had to reinstall

Did you download using the same Apple ID for both?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT1657 I was charged for a movie I didn't rent

I was charged for a. Movie I didn't rent

Contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do i download my itunes to my new sony vaio. My original laptop no longer works so am unable to switch it on which is where my original itunes account was setup. i have downloaded my itunes to my iphone and ipad with no problem

Why wont me itunes downlaod to my new sony vaio?
i follow all of the steps and have managed to get my itunes onto my ipad and iphone but for some reason nothing appears on the vaio. My original laptop is broken and will no longer switch on which is where my account was originally set up. I dont really understand icloud. i thought everything was stored there so dont understand why this is happening Can anyone help please?

What exactly is the problem that you are having ? Is it with downloading the iTunes program itself, or redownloading your purchases ?
If iTunes itself then you can download it from here : http://www.apple.com/itunes/download/
If it doesn't download then have you tried a different browser, and/or tried changing the settings on the browser that you are using e.g. turn off 'pop-up blocker' ?
If you've installed iTunes and want to download your past purchases, then what you can redownload depends upon what country that you are in, and whether the items are still in your country's store. What you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage :
But ideally you'd have your own backup copy of all your downloads/library (and not relying on redownloading), a song/album etc could be removed from the store at any time.
If you will be syncing your iPad and iPhone to that computer then you may also find this page useful : https://discussions.apple.com/docs/DOC-3141

Why my account was charge for USD 1 which i do not have any purchase of this amount

My bank was charge me the following amount of USD 1. But i do not have any purchase of USD1. Please check and refund.
24-Apr-2012
PREAUTH SALE APPLE ITUNES STORE USD\\L DATED 24/04/12
US$1.00

These are user-to-user forums.
If you have just set up an iTunes account and/or changed your credit card details on it then you will probably have been 'charged' a 'holding charge' which should disappear off your account within a few days - there is more info here : http://support.apple.com/kb/HT3702

Did anyone else's itunes account tell them they had downloads they didn't purchase?

I proceeded to check my downloads on my apple tv because my itunes account told me I had three downloads waiting on it and it started to download rentals I had rented in the previous year.

Well, apparently its because my dad added Data and I can't even Attempt to make a reservation because data was added to my account... and can't do anything until my next billing cycle this is a bunch of (removed)
Content removed as required by the Terms of Service.
Message was edited by: Admin Moderator

I was charged for a download that had an error and deleted itself off my library?

My Ipad was syncing when I decided to do some shopping while I waited. I found a song and purchased it - but before it could finish downloading my internet went weird (it decided it needed a proxy to operate for some reason - I had to switch off that setting before it re-established itself) and I recieved a message that due to inactive internet connection I'd have to resume my download later. Before I could fix my internent it suddenly went from "downloading" to "play" - but when I clicked on it the song wouldn't play. I fixed my internet settings and tried again - same result. Searching it in my Library I found it listed there but with a "!" beside it in a circle indicating there was an error with the song. When my Ipad finished syncing I closed out and reopened the program - now the song is gone. There was a charge done off of the gift card I redeemed so I did purchase it - but when I search it up in the Itunes store it no longer gives me the play option and wants me to buy it again. I can't find it anywhere in my library either. What can I do?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Account was charged for incompatible app

I tried to purchase an app and when I clicked purchase, if said this app was not compatible with this iPod. So of course I didn't bother downloading it. But then I got an email saying that I did purchase it, and in the store I have the little cloud with an arrow download option, but still it won't let me download it because it'a not the right iPod. Why the heck would I buy an app I can't use? That's ridiculous. How do I get money back for it, I can't use it in any way and didn't want to purchase it after learning that, which was immediately.
And of course there's no real customer support "community", so sorry if this is the wrong "community".

Contact apple, about a refund and also when you want to get app whether it is a paid or free app scroll down and read the information about the app especially the part about compatibility with your iPod because certain apps may not work with your iPod

HT1657 i rented 21 jump street movie and I can't find it on my Ipad, but it shows that I downloaded it and I was charged for the download

i rented 21 jump street and I can not locate it on my Ipad

If you've downloaded it on the iPad then it should be in the Videos app :
Is it not in there ?

I was charged for an app I didn't buy.

I got a reciept for $14.98 for a free app and 2 in-app purchases within the app. I've never seen the app before in my life, and I have never made an in-app purchase either. I NEED to know how to un-buy the app–when I click the "report a problem" button, it just takes me to the front page for the iTunes support website at http://www.apple.com/support/itunes/. How can I remove the purchase and get the money back??? I've already changed my password, so I'm not too woried about being hacked (or whatever happened) again, but I am worried that I just lost 15 bucks. Fortunately, I have no active credit card with my account, so identity theft isn't an issue... I just want my money back.

Click "Support" at the top of this page, then click the link under "Contact Us"

My iTunes account was charged for a download I didn't make. What to do?

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