My Officejet 7410 keeps displaying "Paper Mismatch" on incoming faxes

Hi!
I'm posting here since I couldn't find any help on this specific issue on the web or HP Support. As the subject says, whenever a fax is being received, a message displays both on my monitor and the unit's screen that says "Paper Mismatch". The paper I'm using is letter, plain paper, but for some weird reason everytime a fax is received it is apparently recognizing it as A4. It takes the paper from the upper tray, displays the message and then just doesn't print anything leaving it on the output tray. I just take that same paper, replace it to its original position in the upper tray and after pressing the "OK" button it resumes printing the fax without any problems. It happens only with the first page on any fax (the problem is not tied to any phone number in specific, happens with all incoming faxes). If there's more than one transaction in memory, the error keeps happening on the first page for each instance.
The machine works fine overall, but this pesky super annoying problem must have a solution, I think. Every morning, when I come to work, I find that there were around 6 incoming faxes and non of them printed because it doesn't recognize the first page as letter. Additionally, it there's a power outage, the machine might forget those faxes in memory.
I'm using Windows XP Professional SP3.
Thanks for your time and help in advance!

AndriesF wrote:
Hi,
I do have an issue with my Officejet 8500 pro with two paper trays.
Tray 2 has plain paper en tray 1 has special paper. In the settings of the printer tray 1 is the default one and tray 2 is locked because it contains special paper. This works fine except for incoming faxes by e-fax, the first page (mail header) is printed from tray 2, the second page (the fax attachment) is printed from tray 1 even when it is locked. I tried everything but it allways goes to tray 1. When i unload paper from tray 1 (empty) it still want to print from tray one.
Does anyone have a solution for this?
Regards Andries
Correction:
" In the settings of the printer tray 1 is the default one and tray 2 is locked because it contains special paper." must be tray 1 locked and tray 2 default

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I see that this is your first visit with us here on the HP Forums. Let me please take a moment to say "Welcome".
I hope you enjoy your experience!
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