My phone has version 2.0 but it still doesnt sync?
my phone has 2.0 but it still doesnt sync. it gives the message: itunes unable to load dataclass info from sync services. anyone know whatsup? thanks.
Try this:
Uninstall your version of iTunes. Then, go to the Apple website and download the iTunes 7.7 to your desktop and reinstall. **Do not** use the auto update feature to install the software. You MUST download it yourself and then run the installer. Then, open iTunes again and it should prompt you to restore your phone. *Very important*, choose the back up file from just before you installed 2.0 if you want your latest data. Good luck!
Similar Messages
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Im trying to get some purchased songs to sync onto my ipad, but when i try it says they could not be synced as i need to authorise my computer which has been done already but its still not syncing them can someone help please?
Hello there, Gemss.
The following Knowledge Base article offers up some great recommendations for the issue you're describing:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Although all of the scenarios may be applicable, many folks find that the following section helps resolve their issue most often:
Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My phone has no more storage but it says i have 5gb on icloud but i don't know how to use them.
My phone has no more storage but it says i have 5gb on icloud but i don't know how to use them.
iCloud storage doesn't affect the available storage on your device. It's for backing up your device and syncing your data, so you can recover the data if needed.
You probably need to import photos/videos to your computer or another destination (like a photo kiosk & burn CDs), and then delete them from your device. Or, delete some unused apps from your device. -
My I phone has plenty of storage but will not download any apps free or paid for when I press install the installation symbol appears briefly and then the page reverts to the original form with the price or free on the right hand side.
Call 1-800-275-2273...ask to talk to "Customer Relations"...no one else.
Good luck. -
the device has already been the device has already been erased, but is still linked to the previouserased, i put the apple id & password for the previous owner witch i used to erase the phone from icloud but it still linked to the previous owner’s account what can i doing to rescue the phone pls
with my thanksThe Help page you came here from gives you all the information; without the previous owner's password or his removing the phone from his list of devices you cannot proceed and I'm afraid your phone is useless.
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My iPhone5 has music on it but I've unclicked "Sync Music" in iTunes.
My iPhone5 has music on it but I've unclicked "Sync Music" in iTunes. If I do sync music, I get all sorts of duplicates. How to fix?
If your phone was originally synced with another library and you are trying to sync with a new one it will delete the data on the phone. However if you select to just sync your apps and not your mucic then you will be fine.
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I bought a song off of the itunes store on my iphone but it wont play. I even tried to repurchase it but it says that I already purchased it. I have restarted my phone and turned it off but it still won't download or play. HELP!
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your phone and re-download it via the Purchased tab in the iTunes store app on it, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work. Any help would make my day...
I got some more info that may help.
I put a cd on my laptop, and was able to share it to my computer... So the problem is only from my computer to my laptop. I tried the firewall thing and it did not help. I read the rest of the trouble shooting page, and nothing else applies. iTunes is an execption and already was. I can not think of anything else being my problem. Do you think I should re-install iTunes or would that be a waste of time? At this point I am about to just call Apple for some help because I am getting to stressed over this.
Thanks -
Just bought new iPod touch. When I connect to computer to sync it tells me "iTunes could not connect to this iPod touch. Could not send a message to device." Not sure if it is b/c of an older version of iTunes but connecting via wifi sync unacceptable
What version of iTunes is on the computer? You need at least 11.4.
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I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2 -
HT4623 hello i have my phone unlocked by me network but its still not working
hello i have my phone unlocked by my network but its still not working
which iphone? carrier locked to ? carrier you are using now ? how did you unlock it ?
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I'm trying to install the latest version of iTunes but I still have the older version but I'm unable to uninstall it. I couldn't update it either. What do I do?
What computer OS are you using? What happens when you try and uninstall it, since you say it doesn't work?
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I am not able to install apps from the Appstore in Iphone 5c. I tried to switch off my phone and switch it on again. But it still doesnt work
Hello stuti1200
Check out the troubleshooting article below for issues with access to the iTunes Store. Also there was a small amount of outage accessing the iTunes Store this past Wednesday.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Apple Services, Stores, and iCloud
http://www.apple.com/support/systemstatus/
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I can't access my gmail or hotmail on my phone. I had to change the passwords on the computer today. I went in through settings on my phone and changed the passwords but it still says they are incorrect. How can I fix this???
For gmail you could try unlocking your account here: https://accounts.google.com/b/0/DisplayUnlockCaptcha. Don't know about hotmail.
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when i downloaded ios7 on my phone it prompted me to connect to itunes. when i did that it said that my phone is up to date, but it still wouldnt let me access my phone. the box under it said that if i am experiencing problems i can restore my phone to its original settings. if i do that will i lose everything on my phone?
You can try to restore it via recovery mode as show in the link below:
http://support.apple.com/kb/ht1808
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