My PowerBook was broken when I took it out of box

I bought a PowerBook for my mom for her birthday (I have a 15" and she loves it so I bought her a 12") I waited a week to open it and only opened it before her birthday so that I could install some of the software that I have. To my shock the left side (where the charger plugs in) is dented!! It looks like someone dropped it. I brought it to apple and they said they could do nothing because I cannot prove that it wasn't me who dropped it!! I don't know what to do....$1100 for something that it broken??!! Help me please!!
12" PowerBook   Mac OS X (10.4.4)  

Have you tried the power button or charging it to see if it was dead? Some batteries die quickly.

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