My problem is that I forgot the answers to secret questions in my account and I have $ 25 in my account can not used

ال
My problem is that I forgot the answers to secret questions in my account. i visited  appleid.capple.com to  send reset security information on my Emile but I didn't receive it .
and I have $ 25 in my account can not  used due to this proplem
<E-mail Edited by Host>

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Similar Messages

  • HT201303 I forgot the answer ofthe secret questions on APP Store

    I forgot the answer ofthe secret questions on APP Store

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • I forgot the answers to my questions when I try and send an email to reset it the email never comes

    I forgot the answers to my questions when I try and send an email to reset it the email never comes. Help please.

    A rescue email address is different than an alternate email address.
    Contact iTunes Support online at: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
    or
    by phone: Apple Support Numbers

  • HT5312 i did not provide secure email, now i also forgot the answers of secret question, please help me to reset the security question.

    Please help me to solve this issue T_T

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I forgot the answer for secret questions, what I can do..

    Please help

    Start here
    http://www.apple.com/support/appleid/
    Start with manage your ID and go from there. You may end up having to schedule a call so you can talk to a person.

  • Today was my ipod disabled. it says I need to connect to iTunes, but when I connect it brings up an error message that says I have to enter code but my problem is that I forgot the code!!!!

    Today was my ipod disabled. it says I need to connect to iTunes, but when I connect it brings up an error message that says I have to enter code but my problem is that I forgot the code!!!!

    Place the iPod in Recovery Mode and restore via iTunes.
    iOS: Wrong passcode results in red disabled screen
    If not successful, try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • TS2446 I got a new iPod touch 5 and because of security reasons they asked me my security questions that I forgot the answers to. Please help!

    I got a new iPod touch 5 and because of security reasons they asked me my security questions that I forgot the answers to. Please help! I made the answers a long time ago. Thank you!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I forgot the answers for security questions, therefore my Apple account has been locked. I contacted AplleCare in Japan by phone, but number busy!!! Please help me. I think that ID and Password only, no need anything as a security questions!

    I forgot the answer for security questions, I don't know how to recover my account.
    Please help me. Thank you.

    Also my computer wont let me get on icloud.

  • TS3988 i want to delete my iCloud account and get a new one. but i can not delete as it says that my iphone is being restored. could anyone tell me what would be the solution to my problem. i will be thankful to you..

    i want to delete my iCloud account and get a new one. but i can not delete as it says that my iphone is being restored. could anyone tell me what would be the solution to my problem. i will be thankful to you..

    You can go to icloud.com, open Mail, click on the gear shaped icon on the upper right and choose preferences, go to the Vacation tab and set up an auto response saying that the account is no longer in use.  Then go to Settings>iCloud and turn Mail to Off on your device and stop using the account.
    Incoming email to the account will receive your vacation auto response, and eventually the mailbox will fill up and no longer receive mail at all.

  • I forgot The answer of security question ? What can I do I want to download someone

    I forgot The answer of security question ? What can I do I want to download someone

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I want to change my password, somebody is using my ID,i follow the rules but unfortunatly i forgot the answer of safety question what can i do

    i want to change my password, somebody is using my ID,i follow the rules but unfortunatly i forgot the answer of safety question what can i do?
    i recieve a mail form apple team showing reset password link but its not opening

    I rang Apple and they could noy help me.
    They are often pretty impatient with these questions.
    You will need to contact iTunes Support for this. Be prepared to supply the answers that you do know, plus some additional personal information that only you will know.
    Start here: https://expresslane.apple.com/
    Click iTunes > iTunes Store > Other iTunes topics and questions. Eventually you get to a point at which you can compose a thoughtfully worded email. Apple will respond via email within a day. Be sure to check your spam folder for this reply.
    Normal business hours apply, so you may have to wait until Monday. They will ask you for more personal information, and then you will have to wait for another reply which will provide instructions for resetting your password as well as answers to the security questions. Good luck!

  • HT5699 I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?

    Need help to get access to iTunes store. I bought an iTunes card bor buying on iTunes store.
    I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT1918 What about the verification questions? the ones like "way was your first job?" or "your favorite teacher?" I just got a new iPod and forgot the answers to those questions, and need to change them..

    What about the verification questions? the ones like "way was your first job?" or "your favorite teacher?" I just got a new iPod and forgot the answers to those questions, and need to change them.. not sure how, but I need to do that in order to download new stuff on my new ipod

    Funds cannot be transferred from one Apple ID account to another.
    Try here > Rescue email address and how to reset Apple ID security questions
    If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service

  • HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

    i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

    Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
    As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
    http://www.apple.com/support/appleid/contact/
    and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
    Regards.

  • Forgot the answers to test questions!

    Forgot the answers to test questions!
    <Personal Information Removed by Host>

    Hey артёмfromакимовка,
    If you forgot the answer to your security questions, the take a look at the article below. It will give the steps to go to My Apple ID, sign in, and go to the Password and Security Section. Once there, it will have you answer a question and as long as you have a rescue email address setup, you will have an option to send an email to reset the questions. If you do not see that option or unable to get there, then you will need to contact Apple Support to further assist you. 
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/en-us/HT201485
    Take care,
    -Norm G. 

Maybe you are looking for