My Tri color cartridge 75 suddenly stopped printing yellow

Hi! I have an HP Photosmart C5580 All-in-One, it has always worked fine. I bought new cartridges bot color and black and worked well for approximately 1 month. I just printed approximately 10 pages and the yellow color stopped appearing. I already tried to clean the cartridges with no difference. Yellow just wont appear and both printer and computer say the cartridge is full enough (which I think it's accurate since I haven't print that much anyway). Please help!

Welcome to the forums @Jessica_N
I read your post about your Photosmart C5580 no longer printing yellow and wanted to reach out to share my suggestions with you. I would suggest trying the guide I have posted for you below for starters, and if you have tried replacing the yellow cartridge already, call HP's Technical Support directly to see about your printer options!
Faded or Dull Colors in Printouts
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Wednesday
R a i n b o w 7000I work on behalf of HP
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Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase

HP Deskjet 4180
Genuine HP Tri-Color #22 ink cartridge and Black #21 ink cartridge
Windows 7
Test printing from Photoshop, Windows Picture Viewer and GIMP.
Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase.
The experience that I'm having currently contradicts very good, accurate color from HP cartridges in the past from RGB images that I've printed successfully with this printer. I've previously got excellent color from the true HP ink cartridges on this Deskjet 4180 printer.
But today it is obvious that the yellow is not flowing from this cartridge that was installed only a few weeks ago. And my ink levels are at 50 percent, and they were even higher when I started today... see the screenshots below.
I'm printing from Photoshop, but for some tests I tried printing from two other applications today but I'm always getting these results that indicate that there is no yellow printing... this is much worse than just a bad color profile. I'm an experienced photo retoucher and I have a long history of dealing with inkjet printing in the work place with all kinds of printers.
I know that inks can dry up in their cartridges if they don't get printed with every few weeks and if the printer isn't maintained. I purchased these new cartridges only about three weeks ago and the first test prints and some prints two weeks ago came out perfect.
But today this is the result I'm getting... screenshots below show the original RGB image and an actual scan of the bad print results I'm getting, indicating that no yellow is flowing from the HP tri-color cartridge. And a screenshot of the ink level indicator panel is at the bottom.
Why is the yellow ink drying up and not flowing so quickly? How can I prevent this besides doing semi-weekly prints to keep the inks from drying up? I'm in a fairly humid climat, so dry air is not the problem. The contact points on the cartridge are clean.
Does HP guarantee their cartridges for this kind of thing?
Good color - original RGB image...
Bad color - actual scan of bad print with no yellow, below...
Ink levels after test printing...
Thanks for any help.
digi

Well, here is the answer I was looking for, only arrived at by way of my own further investigation and experimentation.
It seems that no matter who I asked about this problem, I always got the same questions and answers.
For example, the people at the HP 800 number for consumer help, where it seemed I was not talking to someone who was actually familiar with the product, because they came to the conclusion that I need to buy a new HP printer... wow, isn't that a big surprise for an HP employee to say, "Just buy a new one!".
No one, and I mean no one, would seem to be able to listen to or understand what I wrote in my original question on this thread about how this printer prints fine when I first put in a new ink cartridge, and then just a few weeks later one or two of the colors seem to be dried up and they won't print.
And it seems that somewhere I read that you need to print a test maintenance print every month or so to keep the inks from drying up... but the inks seem to be drying up in less than three weeks now, even though I used to be able to go for months without doing a print and the inks would still be fine.
So when I was talking to someone in India, Malaysia or the Philippines at the HP 800 customer phone support number, after going through so much crap about whether this printer was still in warranty just to have a simple question answered you'd think I was trying to launch nuclear missiles and my launch codes weren't current.
And it was much the same situation to get on HP's "Live Chat" customer service on the net, and then they'd go through the same line of questions and answers as the support people on the HP 800 phone line...
Q: "Do you have dirty nozzles on your ink cartridges?"
A: "No, like I said in my original statement, I cleaned those and they weren't dirty to begin with."
Response: "Because you need to clean those every so often, you know."
Q: "Did you try cleaning the contacts on the cartridges?"
A: "Yes, like I said in my original statement, I already did that."
Response: "Because you need to clean those contacts every so often, you know."
Q: "Did you try putting in a new cartridge?"
A: "Yes, like I said in my original statement, this cartridge is nearly new and it shows a 90% ink level."
Response: "Because you need to put in new cartridges when the ink runs out, you know."
Q: "Did you do a test print?"
A: "Yes, like I said in my original statement, I did a test print and that's what is telling me that the yellow and magenta are not printing any longer."
Response: "Because that's how you can tell if any colors aren't printing, you know."
So is anyone else seeing a pattern here? It's not like I'm talking or live chatting with a real human being, but maybe an automated voice prompt system that only has an A, B, C or 1, 2, 3 type of response system that it's working from.
The people hear a answer, and regardless of what that question was in the troubleshooting category that they are in, they just have a stock response that seems to bypass what the customer's answer was, so it's like I'm talking or live chatting with a machine that is uttering its responses in a fixed pattern, regardless of what I'm saying.
HP customer service is like talking to someone who isn't listening, so often they ask their next question, but I just answered that question with my previous answer.
Like I said, the way it used to be, HP or even after market ink cartridges could sit for months without doing a maintenance print and I would still get a perfect print every time. And that's pretty typical for maybe an older person who isn't printing prints that often, but they just want to print one every few months or so, like my mom, with her HP printer, who I've been troubleshooting this problem for.
Or even with my own large format Epson printer or any of the pro level inkjet printers and even IRIS printers that I've used in the workplace over the course of the last 20 years... you could do a print every two months and there was no problem with dried up inks.
And I know somewhere in the past I read that the maintenance print that the instructions was recommending be printed only needed to be done every 4 to 6 weeks to keep the inks from drying up, although when I go through the entire full blown PDF instruction manual now I can't find ANYTHING about how often a maintenance print needs to be done... that's right, nothing!
But on Christmas eve I once again exchanged my last, dried up HP tri-color ink cartridge at a Walgreens store where my mom had purchased it months prior (and the guy was nice enough to exchange it even after 5 months) which was yet another HP tri-color ink cartridge that had at least two of it's colors dry up after only a few weeks. At that Walgreens they had been nice enough to replace three prior HP tri-color ink cartridges with the same problem in the last year, and before that three different after market, off brand tri-color ink cartridges from another store had dried up after only a few weeks.
So the guy at Walgreens told me that now with HP cartridges you need to do a maintenance test print EVERY WEEK in order to keep the inks from drying up... THAT'S EVERY WEEK YOU ARE NOW SUPPOSED TO DO A TEST PRINT FOR MAINTENANCE.
Now, you DO NOT need to do one of the test prints where it prints a photo of a pear, which uses quite a bit of ink, but you can just do one of the self test prints where you hold down on the CANCEL button and then press the COLOR COPY button and it prints a quick test page with just a little color and a lot of B&W text, and that's apparently enough.
And that seems to be enough to keep the ink cartridges from drying up, the way they seem to be otherwise doing so quickly now, as opposed to how HP and other brand ink cartridges used to.
And in fact, now after about a month, after doing weekly self test prints, the ink cartridges are still flowing well and they just did some full color prints quite nicely... ALERT THE MEDIA AND ANYONE WHO CONSIDERS THEMSELVES HP PRINTING EXPERTS!
So the questions I would ask myself are these...
First, why is it that NO ONE at HP customer service knew this, whether it be on the HP 800 phone support or on the HP "Live Chat" with people in India, Malaysia and the Philippines, or even here on the HP Help Forum with so-called EXPERTS from HP?
Second, how have the inks changed so that in the past, you didn't need to do maintenance prints every week, but maybe every two months at the most, in order to keep the inks from drying up, but now the inks dry up in a matter of less than two weeks unless a maintenance print is done once a week?
Have HP and other ink makers changed the formula of their inks so they dry up much faster, forcing people to buy new cartridges when the last ink cartridge is still at a 90% level with dried up ink?
And as a result, are people on the HP 800 customer phone support line and on HP "Live Chat" telling people that they need to buy a new printer, when in actuallity their ink cartridges are just drying up within a new record short period of time?
You tell me, HP experts.

My iMac (OS 10.7.4) has suddenly stopped printing to my Epson CX4800 printer through Airport Extreme, although it will print if connected via USB. Meanwhile, my MacBook (OS 10.5.8) prints still prints wirelessly. Please help.

May iMac (OS 10.7.4) has suddenly stopped printing to my Epson CX4800 printer through Airport Extreme, though my MacBook (OS 10.5.8) continues to function just fine). The iMac will print if it is connected to the printer directly via USB. The iMac continues to connect to the Internet wirelessly. I've tried resetting the printer and ensuring the driver is up to date, but no joy.
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EPSON Stylus CX4800 All-in-One Printer
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My Laserjet 1300 suddenly stopped printing multiple copies. I am using the driver supplied with win7 and it has been working for the last year. I have tried installing PCL6 driver instead of PCL5 and I can print multiple copies for one job only and then the computer does not recognize the printer. Has HP sent an update that has changed the way win7 works with the printer? Any one with a solution or idea? Thanks, John

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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After two months, HP2600n suddenly stopped printing in Windows 7 system 64-bit--why? No error mes, no system changes.
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My computer will not let me uninstall the driver software, and I tried downloading the software upgrade to do that.
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I am guessing that I need a driver upgrade.
Which one?
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Which version of the tool box are you using?Mine would not open after installting updates but after installating the latest version its working fine
http://www-307.ibm.com/pc/support/site.wss/MIGR-73783.html
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo

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laserjet pro 200 color mfp m276nw stops printing giving an error message that the is memory low. How do I clear the memory?

I have had the same issue, cannot print multiple pages without having the memory low error appear. I have cleared the faxes from the setting menu. I have done an NVRAM reset and am able to print a 3 page document once and then receive the low memory error when I attempt to print another 3 page document. Please PM me the way to resolve this problem. Thanks in advance.

My iPad has suddenly stopped printing to my hp AirPrint printer although it says that it has contacted the printer. My iPhone still prints o.k.

My iPad has suddenly stopped printing to my hp AirPrint printer. It was working fine but now although it says it has contacted .the printer etc. nothing prints. My iPhone still prints o.k. So don't think it is the printer or router

Try rebooting your iPad by pressing and holding the Home and Sleep buttons at the same time until the Apple symbol appears (Ignore the power off slider).

New Color Cartridge Won't Print

Hidy! This is my office printer, and it cannot be replaced because of strange budget rules so I HOPE we can get it fixed. I went through every troubleshooting thing imaginable. When I print a test page (where you open and close the lid four times), it prints in color. When I print from the troubleshooter to re-align or clean, it prints in color. When I print from ANY program, and I've tried Word, Adobe PDF Files, internet pages through Firefox, everything, it only prints in Black, as if Grayscale is on (which, I look in every single Printer Dialogue Screen just to be sure, it is NOT on. Is there another place I could be missing? I've unplugged, removed, restarted, to no avail. This is just...odd. I know sometimes it will just stop working, but the fact that it's working from the HP software has me stumped. Please help!!! I was SO close to having my print jobs done!

Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the issue persists, you might also consider removing the driver from the Server Properties and then re-adding it again;
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP 6520 all of sudden stopped printing black :(

Our HP 6520 just randomly stopped printing black, it will print color that's it.
I've tried taking the cartridge out and putting it in water for a few minutes then back in and nothing. We have now bought 2 new black cartridges i'm at a loss any help would be greatly appreciated
Also it's out of warranty being it's over a year old so HP support is not an option

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

Hp Photosmart 1215 color cartridge will not print.

I have a photosmart 1215.
The color quit printing so I purchased a new print cartridge
hp c6578d
and that cartridge would not print.
I performed all the cleaning procedures as set forth on this site.
Has anyone else had this problem?
Thank you in advance for your help.

Did you remove the protective tape from the cartridge?
Is there any trace of color on the printed page? If not try gently blotting the nozzles on a damp tissue. Does this leave a strong stripe of cyan, magenta and yellow on the tissue? If not then you have a defective cartridge. If there are no stripes of color on the tissue then the cartridge is defective. If there are stripes of color on the tissue but no color prints on the test page or cleaning pages then the printer will likely require service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

[HP Color LaserJet CP1518ni] Stopped printing black ink documents when Magenta toner finished

Hi there,
I have a HP Color LaserJet CP1518ni.
I just printed about 200 pages of black ink documentation. The black ink cartridge is still about 38% full.
Although none of these printouts involved colour, the printer started flashing the message: "Replace magenta cartridge".
Since then, it would no longer print. Again, I am only attempting to print black ink docs, and I even tried turning off the colour print option to no avail.
The printer queue on my macbook shows the doc as 'printing' and 'sending', and then it disappears, with nothing happening on the printer itself.
If I push the 'X' button on the printer, it says 'cancelling print' or something like that.
Is there any way around the problem of the printer not printing anything once one of its cartridges runs to empty, even though the printjob does not need that colour cartridge?
Thank you!
Steve

How can I find the Toolbox FX on Windows 7 Professional? I can only find information about Windows XP and Windows Vista. When I go to my Start button, and go to All Programs , there is no HP option or folder;therefore,I can't find the Toolbox FX.
My printer ran out of magenta toner, but all I want to do is print in black ink (which I have plenty of).
Can anyone please help me?

HP officejet 6500 wireless suddenly stopped printing black ink.

HP Officejet 6500 wireless has stopped printing black ink. Followed all troubleshooting steps to no avail. Prints colors but black is either very faint or not present

Welcome to the forums Irgoodspeed
I saw your post about your Oj 6500 Wireless no longer printing in black ink. I noticed you have already changed the cartridge which did not help.
I would recommend following this troubleshooting guide:
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Color cartridges used when printing black only

Hi HP
We have had a 6600 printer for about 13 months.
The color cartridges are used up when only printing black only
Recently we replaced all three colors cartridges - week before thanksgiving - 2014 and the cayan and yellow
cartridges are totally empty - the black cartridge is full and the printer does not let us print.
we did not print in color at all.
what can be done?
Please advise
Thanks
Steve

Hello SteveKowaliw,
Welcome to the HP Forums.
I see that you have some concerns about the colour ink cartridge usage.
I am going to give you a document that will assist when you Cannot Print When One of the HP Ink Cartridges is Empty.
I am also going to point out one section of the document so you have a better understanding on how the printer works.
"The printers listed in this document cannot print when an ink cartridge is empty even though the other ink cartridges have ink.
Your printer is designed to print only when all ink cartridges have ink. A little ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature".
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printer Suddenly Stopped Printing in Color

To isolate the problem to the printer, I printed a supplies status and printer test page from the printer touchscreen. They both printed in b/w. Any help much appreciated.

Hi @EMSFL,
Welcome to the HP Forums!
I see that your HP Envy 110 will not print in color and that the black is streaky. I am sorry to hear that but I am happy to help!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using genuine HP ink cartridges or refills.
In the meantime, please see this print quality guide. Troubleshooting Print Quality Issues.
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp photosmart C309g suddenly stopped printing

I have a wireless HP photosmart C309g installed and worked great for 2 years. Now all of a sudden there is a printer error, with no details. I have tried everything..reinstalling the driver, running diagnotics, etx. Nothing has recently changed with my computer (toshiba laptop), and all the test pages from the printer work. It is not jammed. there is some sort of connectivity problem I think but I am not sure how to correct it. I have Windows 7 32-bit. I would appreciate any help out there....Thanks so much!

noellery,
Try downloading and running the print and scan doctor located here:
http://goo.gl/Ujpib
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

My Tri color cartridge 75 suddenly stopped printing yellow

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