My Xray's battery suddenly goes to 2% then O% and turned off, It's not charging so I can't open it.

My Xray's battery suddenly goes to 2% then O% and turned off, It's not charging and I can't open it.  What could be the problem.

Try to connect the charger (long time) and turn on the phone.
When fully discharged battery, it takes a long time before it starts charging.
Do not discharge at the battery completely !
Attention to high temperatures (sun, car, etc)
If that does not work try another battery or charger.

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