New Blackberry, huge increase in data usage

Hi,
After 2 years with a Blackberry 8520, which I just used to keep track of emails and browse occasionally, I have upgraded to a Blackberry 9720. With the 8520, my data usage each month never went above 33MB, so the advisor I saw at EE said that I could reduce the data allowance to 100MB and still have plenty. Since having the new phone, I have been checking the data usage with an Orange app and after just 5 days, I am at 20MB used. This is despite me uninstalling any other applications that may use data and deliberately avoiding the browser. Even about 10 emails a day without attachments are hitting me for 2 to 3MB data usage.
Does the 9720 still use compressed data - I know the new OS10 models don't - as that is what I was told. If it does, is there anything else it could be? I'm now thinking that getting a new phone is going to cost me 10 times the data I used to use even if I don't use even half the functionality.
Good job I didn't throw away the 8520 as I might be resurrecting it: it may have been as basic as they come but it least it didn't cost me a fortune in out-of-bundle data...
Rich Goodchild.

Lots of reasons.
The 9720 is using 3G and 4G network isn't?
Your 8520 used EDGE, not even 3G. Lots more data can move in 3G and 4G.
The 9720 is a more media savvy device, more data will be used. And it's brand new? You're using it more.
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Sudden increase of data usage with my jetpack.

This is crazy! For the first few months using my jetpack, my usage was consistent with my usage when I was with Sprint. I monitor my usage on a regular basis. So you can image my surprise when I received two text messages in the middle of the night, 15 minutes apart telling me I was at 75% and the 90% of my 14 gig limit, just 17 days into my billing cycle. We had used just over 4 gig to this point, an average month. I contacted Verizon immediately. I was told that Verizon was having technical difficulties but she still put me through to a tech support person. The Tech gave me a song and dance about my data usage that did not match up with my data usage that was being reported on My Verizon, so I pushed the issue and called back. The customer service rep started an investigation on my behalf. When she called me several days later, I was informed that the usage was legit and it was my fault because I had left my jetpack on even when we were not using the internet and there must have been updates occurring. I was also told that nothing could be done until my next bill was issued. We run Linux and do not run ANY automatic updates. After turning off my jetpack for several days, my daughter turned it on for less than 30 minutes to check her email and blogs for her college class. It used in excess of .5 gig during this time. I will be taking my jetpack into the closest Verizon store to get checked out. If this is not resolved to my satisfaction, I will be eating the early cancelation charge and dropping Verizon. I would rather pay a little more through an internet satellite provider than be duped by a company unwilling to fix an obvious problem.

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Major increase in data usage...could it be Facebook?

My mother barely uses data on her phone, so i got her the 300 plan...since my uncle installed the Facebook app onto her phone, her data usage went passed her limit...
is it really Facebook that is doing this? how could that be using so much data...and i know she rarely uses the Facebook app, so does it run in the background somehow? as far as i know, nothing else has been added to her phone

Try uninstalling the Facebook app and see if the data usage goes down.
Which phone do they have? Knowing exactly which model it is will help us know if we can offer any other suggestions to use for troubleshooting.

Huge increase over past few months on data usage.

Huge increase in data traffic, even at times when systems are in sleep mode - like at 6am in the morning. For months by usage levels varied between 10Gig and 12 Gig and I would adjust my plan as needed to prevent single Gigabyte overcharges. However, in the past 4-6 months I have had to go to 15GB then 20GB, and what we actually do internet wise has not changed any where near that much. Yesterday I had 600 meg of data transferred at about 6am when all systems were either off or in sleep mode. The usage tool on verizon is no help in identifying what is driving this other than broad categories.
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How can I get a handle on this? This is getting very expensive and there is no obvious answer why.

Personally, I use BitMeter OS for my PC. Any bandwidth from your computer (down/up) is logged & you can view certain days to see when it was used.
https://codebox.org.uk/pages/bitmeteros
Also, you may be able to view Mobile AND WiFi data usage (separate tabs) on your mobile devices, under Settings > Data Usage. Click the 3 dots for options.
I had the same issue, but it was due to Verizon Cloud backing up... all 12gb (mostly pictures I don't even care about!).
You may have that or another app that syncs data. It should tell you under Data Usage, though.
I disabled Verizon Cloud through the App Manager.
Hope that helps!

IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Iphone 5/ios6 data usage shockingly high

>Duplicate post deleted. Cross posting not permitted<
Message was edited by: Verizon Moderator

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

IPhone 5 excessive data usage recently?

I have never come close to using my 4gb data plan but in the last week, my phone is using (receiving) nearly 1gb of data a day. While at home and work i'm on wifi which leaves the minimal driving time in between on a LTE network. AT&T said they had a meeting with Apple and that Apple is aware of a data leak. I replaced my iPhone and the same thing. Any suggestions?

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Cancelling contract for Data usage

Can anyone tell me where I can see my contract expiration date? (on the website)
I went over my plan last month as far as DATA and Verizon went ahead and charge me fees for it.
I see a lot of companies offering unlimited data nowadays (for a cheaper monthly rate) and I think it's time to switch.
$105 / month for ONE phone is getting kind of ridiculous. (especially since all the newer app are requiring more data)
You would think that after So many years (seven I believe) i would get a better rate too, but oh well...
thanks for your help!!

stephanem wrote:
love the #upg thanks! that was super fast. Looks like I have few months to go.
On another note, yes I was expecting not be charged an additional data fee.
There were months where I didn't even used the data allowed on my plan, where did that data go?
Whether or not you use the full amount of your allowance each month is completely up to you. Verizon has never offered roll over data/minutes NOR have they hinted that it is available. You have to take responsibility to set you usage allowance accordingly. In a heavier than normal month, you can simply increase your allowance.
The App market is getting bigger and bigger by the minute, especially the video and MP3 streaming. I am planning on using my HTC one to stream music via Bluetooth in my car, there is no way I will make it to the 15th of the month with 2 Gigs allowance, like I say there are tons of other options with unlimited data
You are correct, there are tons of other options with unlimited data. Unfortunately with the smaller service footprints of some of the smaller providers, you will not be able to stream without service in some areas and unlimited data will NOT help you then. I have several ways to listen to music in my car without impacting my data allowance. 1) radio, 2) sattelite radio, 3)via bluetooth with the 1000+ songs I have on my phone, 4)via USB on an old unused iPod synced with my home computer and the 4000+ songs located there. Not a single one of those methods increases my data usage one bit.
I liked Verizon for many things, I am not happy to swtich but I don't have other options if I want unlimited data within my Budget
Just make sure you will not be paying for unlimited data you have no access to! I check other providers each time I come up for renewal of my contract. AT&T offers not much different than Verizon with a slightly smaller footprint. Sprint & T-Mobile offer unlimited data with restrictions AND have a MUCH smaller footprint which include dead zones in and for quite a large area(at least a mile) around my home, not to mention going in and out of service areas while driving.
Hopefully a different provider will work out for you.

Spike in Data Usage

Hi
Since updating both my 4S iphones to 5, I've had a huge spike in data usage on ATT.
My habits haven't changed.
How can I try to determine what is causing the data consumption? I am getting data over use alerts constantly, even when I am not doing anything on my phone.
Been trying to get help from ATT.
Are there specific features that are culprit for consuming data?
Thanks
AS

Hi Ostaters5,
Data overages are no good! I’m going to show you a way to look at your data usage more closely. Most devices provide information in the settings with Data Monitors, and they’ll give you a much clearer picture. Allow me to walk you through it. Go to settings>cellular>scroll down to use celluar data for:> Please list the applications with the highest GB/MB in order. This will let us know what is using your billed data. You can turn off cellular data, and turn on the option to use the application only on Wi-fi in this same screen.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

IPhone 5 excessive data usage - possible fix

I, like many customers here, have had a major increase in data usage with the iPhone 5. In fact I blew through 1.3 gigs of data in just a couple weeks even though I use wifi 80% of the time.
A couple days ago I restored my phone to its factory settings through iTunes, which installed a fresh version of iOS 6.0.1. This seems to have cured the problem with data and wifi. When I got the iPhone 5 I had restored it from a backup which was from my iPhone 4. Somehow installing a fresh version of iOS 6 on my phone has fixed the problem.
I’m guessing there is a glitch when installing an iPhone 4 backup onto a iPhone 5.

Did you lose anything in the process of doing that? Any tips? Appreciate the help in advance.

HT4203 Data usage over wi-fi

Even after disabling cellular data usage, when accessing internet over wi-fi, my iphne5 used data, which will unnecessarily increase my data usage. What is the solution?

They are incorrect. Any data pulled down by wifi, is not seen or charged for by your provider. Note that SMS (texting) will only use cellular and not wifi. One thing you can do with the iPhone is turn on Airplane Mode which turns off ALL radios, including wifi. You can then turn wifi only back on, thus blocking anything that tries to use cellular, i.e. a phone call or sms.

Is there aproblem with the settings app measuring cell data usage incorrectly?

My Settings app in my iPad (3rd gen) under General>Usage>Cellular Usage is telling me I have used 10.2 TB received and 713 GB sent. The Cellular Network Data>Usage had been only 240MB in received data just two days before. I had not used the iPad in two days. It was sleeping and not shut off. My battery level also had only changed a few percent. My Verizon account is still showing the correct 240 MB received. Is it possible for the iPad to continuously access cellular data while asleep? Could this be a problem with the Settings app? Could this be from location services? I had the Map open, but it had been closed. It was still showing in the background apps witht a double touch of the start button.

Thanks SergZak. My iPad has only been active for about two weeks. I don't see how it could have accumulated such an astronomically high number. I found one other thread from April that showed the same problem with a number of other users (New iPad shows incorrect cellular data usage statistics?). I am hoping that Apple is aware of this and working on a correction. Although upon checking my Verizon account the numbers were accurate to true usage, I am concerned that incorrect accumulation of statistics could lead to overcharges. If I had actually used 10 TB (10,000 GB) of data at $10 per GB over my allotmet of 2 GB, I would have owed Verizon $98,000.

Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)

Recently upgraded my internet service to a Verizon 4G LTE hotspot (Verizon-890L-50DB). First month - no problems - second month - I have 6GB of overage charges. Every time I log in to check email or any other minimal data usage task, I get hit with another GB or more of download usage. My computer is an HP Pavilion Laptop, Windows 7 with NETWORX installed. Networx tells me it is indeed MY computer that is downloading this data and my hard drive is also showing the increases in data.
I've run AVG, Glary Utilities, Speedy PC PRO and Spybot Search and Destroy but found no virus, rootkit or anything on my computer that would explain this problem.
When I use a different wireless internet service, I do NOT see the extraneous data usage.
I contacted Verizon's support team and got no help diagnosing the problem but they did agree to send a replacement for my hotspot device. Hopefully this fixes the issue; then I have to battle with them about the unwarranted $60 or more in overage charges.
Has anyone else experienced a problem similar to this?

I would recomend getting out of the contract before the 14 day trial period ends.   Verizon will charge you an activation fee, restocking fee and one months service, but that is better than being stuck with this mess. I have homefusion and am afraid to use since verizon seems to fabricate data usage. Unfortunately I did not realize this untill after the 14 day trial. Now is will cost me $350 to terminate my contract.
Date: Mon, 18 Feb 2013 21:21:48 -0700
From: [email protected]
To: <Email address removed for privacy.>
Subject: Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB) - Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
                                                                                Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
    created by Lyda1 in Verizon Jetpack 4G LTE Mobile Hotspot 890L - View the full discussion
Exactly the same thing has happened to me. I purchased the Verizon Jetpack™ 4G LTE Mobile Hotspot 890L two days ago. After one day, I had supposedly used half the 5GB monthly allowance. After two days, I am at 4.25 GB usage. I don't stream movies, I have the hotspot password protected, I live alone, and no one else uses my computer. I have not downloaded any large files. At this rate, I'll go broke soon.
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Please help, my data usage is increasing and i dont know why?

Hi, Iv had my blackberry for about 3 weeks and all was fine until yesterday.
The data usage continuously increases even though im not connected to the internet or any applications.
The only way i can stop the data usage increasing is if I turn the phone off or turn off all my connections to vodafone and wifi...
I have deleted all the applications on the phone so it cant be them
I have deleted all email accounts as well
is there any way that I can find out what is causing my data usage to increase in this way (It even increases whilst im not even using the phone)
Or is there a customer services number I can call that may be able to help me?
any help would be greatly appreciated
Thank you

If you press and hold the Menu Key, how many applications show open? If there are more then five, select them and press the Menu Key and select Close.
Then test to see if your data usage is better. If you are still having issues after this contact your wireless provider for further support options.
Cheers,

Data usage in BlackBerry Curve 9380

I am on a 250Mb allowance contract but don't know how to check how much data I have used so far. I am on Orange and I spoke to an advisor who said its best to reset the counter every month but I cant seem to find the counter. Any help??

Hello Weezy12,
Welcome to the forums.
You can see the life time data usage by doing the following. ***Note*** This number cannot be reset and you should any you should always rely on your wireless service provider for the most up to date and accurate information.
Go to Options - Device - Device and Status Information Once on this screen type buyr
You will see a new field at the bottom that will show your total data usage since the device was purchased. You will need to note this number on the first day of your billing cycle every month to get an idea of how much data you are using.
Hope this helps. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

New Blackberry, huge increase in data usage

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