New computer not recognizing Apple TV

So, we just got a new PC and I got itunes installed just fine, but I am having difficulty getting my itunes to correctly recognize AppleTV. It just shows the device with a "Settings" tab/screen and a "Photos" tab/screen. I have tried looking at all the different troubleshooting options, I have updated to the latest and greatest version of itunes, but can't seem to get itunes to recognize more than that for the AppleTV.
What am I doing wrong? I feel like it should be a very easy fix.....

You don't sync, there is no user accessible hard drive. You leave your computer on, make sure ATV has home sharing on, and that both are on the same wifi network. Then navigate to the computers tab on ATV and choose from your library (Music, Photos etc)

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See
iOS: Device not recognized in iTunes for Windows
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Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
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However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
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The Problem:
All of the sudden, whenever the iphone is plugged into the computer, the computer fails to recognize its presence. However the itunes program recognizes that the phone is plugged and allows syncing, etc...).
The OS:
This is a WINDOWS XP
The Goal: Want it to show up in the camera and scanner wizard so the photos can be transferred on to the computer.
Troubleshooting Done So Far:
- Restarted the iphone. Computer didn't recognize iphone after this.
- Restarted the computer. Computer didn't recognize iphone after this.
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- Tried going to "disk management" to disable and enable the iphone option under "portable media". There was no iphone option.
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- Tried free software called "read disk" or something like that which is a free iphone explorer application. That worked - could find the photos, but they were in a .dth format so they couldn't be retrieved
If you can offer a work around at least so the goal can be achieved that would be very helpful.
Thank you in advance!

I had this exact problem it's not your computer it's the software on the phone here's what apple did had me reinstall iTunes 12x then wipe and format my hard drive. They replaced my phone 3x all this started with 3.1 3.1.2 did not fix finally the third phone took and apparently from other post they still have problems if I were you call apple log a case then go into apple store I personally think they eaither don't care or don't know how to fix it. They will have you do every step they have. After you call and log a case try this restore the phone as a new phone not from a back up that has helped some.

New computer not recognizing Apple TV

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