New phone replaced with a refurbished phone

My defective droid, purchased in January, was replaced by a refurbished phone. Customer Support refuses to replace my phone with a new one. They told me if I wanted a new phone that I would be charged. Has anyone had the same experience? Is there a legal recourse?

Verizon Wireless....BUYER BEWARE!!!! I got a new Samsung 3 - I paid $199 for it and signed a new 2 year contract. Some minor issues from the get go but nothing big until now......I've only had it for apx 4 months....It started blacking out on me.... reverting back to manufacture settings....google calendar was not working properly. I took it to the verizon store - was there for 1.5 hours while a manager and then a tech looked it over. Neither could figure out why/what was wrong. They did a few things told me to come back if it still happened. Than it happened even more and programs crashed. I went back to the store - they said they'd send me a new phone.....They did indeed a "LIKE NEW - REFURBISHED" phone. I even have the month to month insurance. We spoke with 2 people at verizon and they refused to give me a new phone. So I'm stuck with a refurbished phone - out $199 - and they got me for another 2 year contract. I was NEVER told that a replacement was going to be a refurbished one. Not Good Business.....Seriously thinking about taking my business elsewhere....Been a long time customer and get treated like this. Sooooo Wrong! Shame on Verizon Wireless!

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IPhone unlocked by carrier, will Apple replace with an unlocked phone in the event of a warranty replacement?

Hi there.
I use an iPhone with the Canadian provider, Fido. I purchased the phone from Fido and signed up for a 3 year contract in order to recieve the phone at the reduced price. I understand that Fido performs a carrier lock on the phone when you sign up in this way so that the phone can only be used on the Fido network.
At the moment I am in the process of cancelling my contract with Fido and switching over to another provider in Canada. After doing some research, I found out that Fido offers a service where they will unlock your phone from their network when you finish your contract, for a fee. Since I am cancelling my contract and paying the early cancellation penalty, my contract will be satisfied and I will be eligible for the unlock service. My plan is to have my iPhone unlocked by Fido so that I can use the phone with my new provider.
My question is this: If I have my phone legitimately unlocked by my provider, will Apple send me an unlocked phone in the event that their is a hardware failure covered under warranty, and I need a replacement iPhone? All my previous replacement iPhones have been, to my knowledge, locked by Apple back onto my provider before they are sent to me. But, it would be awfully annoying if a replacement phone came to me locked onto an old network that I no longer use.
Any information would be greatly appreciated! Thanks.

Are you sure about this? I thought so too, but when I received my replacement iPhone 6, it was locked again.
I bought a carrier locked iPhone. Then it was replaced with another carrier iPhone. This second phone (first replacement) was then unlocked. Later the unlocked iPhone was replaced with a third phone (second replacement). To my disappointment the second iPhone replacement is locked.
The Authorized Service center said that Apple made a mistake and should unlock it remotely ASAP. Apple Support however, says that iPhones are replaced with specifications of the originally initially purchased iPhone. If the original was unlocked, they would replace it with unlocked, but if it was locked then replaced with a locked and then unlocked by carrier. The carrier should be contacted again to unlock future replacements. I know it sounds ridiculous and illogical.
If an iPhone has been unlocked (obviously by a carrier), why would you replace it with a locked iPhone and ask the customer to contact his carrier and request another unlock for the replacement iPhone? So inefficient and could be a problem if the carrier allows only one unlock per year per line like most do, or if you are no longer a customer of that carrier.
Interestingly I found the following on Apple's "Hardware Warranty". Retrieved from: https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html):
"Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally purchased, subject to applicable updates.”
What I understand from this is that replacements will be configured exactly as the originally purchased including any updates made to it. I believe unlock is considered an update.
Apple Support argues that the second device was unlocked (updated), but the original (initial / first) device was not unlocked. Therefore, I should deal with my old carrier to unlock this one.
How insanely ridiculous is that???

Since I had my iPhone 4 replaced with a refurbished model, does that extended my one year warranty?

I bought an iPhone 4 last June and got it in July, but I had it replaced with a refurbished model a few months ago. Because of this, is the included one year warranty that I originally had extended by a period of time because I had this phone replaced?

You get 90 days on the service replacement or you original warranty, whichever is longer, which I this case is the one on the replacement. So you are good for 90 more days.

Does anyone have a Motorola T 501 speaker phone working with the I Phone 3G

Does anyone have a Motorola T 501 speaker phone working with the I Phone 3 G in the car? If you do? Can you tell me how I can answer the calls from the T501, and not have to answer from the iphone, as right now it doesn't seem to be working correctly, unless I am doing something wrong?
Thanks

I have the Motorola T505 speakerphone which I too am using. And no, it doesn't work correctly either. It seems I have to answer the iphone first and then the call is transferred to the speakerphone. I do end the calls with the speakerphone but that's it. I also found that the Motorola no longer announces the incoming call and I've lost certain voice commands.

Phone call with your own phone number

Today I receive a phone call with my Home Phone on the Caller ID. My Phone Number is supposed to be unlisted.

It is likely a scam or robo call who often mask their own numbers by using legitimate numbers.

Why can't i pair my i-phone 4s with other mobile phones?

Why can't i pair or connect to other mobile phones with my i-phone 4s?

Because that is not a feature of the iPhone.
See the supported Bluetooth profiles here: http://support.apple.com/kb/ht3647
If you let us know why you want to pair your iPhone with other phones, we can probably suggest alternative methods of doing what you want.

Can I get my phone replaced with a 1 Year Warranty?

I bought a HTC phone from Best Buy in July 2011 and it came with an extra piece that no longer works. I have an 1 year warranty and I was wondering if I could get the piece replaced.

What kind of piece is this?
Either way if you only have the manufacturer's one year warranty, you would have to contact the manufacturer.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

I'm thinking about using an iPad mini with data plan as a cell phone replacement, using Skype for phone service.

Seems like a less expensive alternative, with fewer devices. Thoughts?

If you want to stay with your current plan, you would have to add 3 tiered data plans for the new smartphones. These would be $30/month(2 GB of data for each phone) for each of the data plans, increasing your bill by $90/month to $226/month for your total bill.
If you were to switch to the Share Everything plan, you would have an access fee of $40 for each of the lines for a total of $120. This would give you unlimited talk and text. On top of the $120, you would have to add a bucket of shared data which ALL of the phones would be able to access. For $80/month, you could get a bucket of 6 GB of data to be shared between all of the phones. So far that would bring your bill to $200/month. With taxes, it should end up being about the same cost as your old plan with the benefit of having unlimited minutes. If you find yourself using less data, you can cut your data cost by lowering the amount of shared data. For example, $70/ month for 4 GB of shared data. If you find yourself using more data, you can add more data, for example $90/month for 8 GB of shared data or $100/month for 10 GB of shared data instead of $80/month for 6 GB of shared data.
If you have any employee discounts available, these would ONLY come off the data portion of the Share Everything plan. Discounts on your current plan would not change if you currently have any.
Decisions, decisions...

Defective iPhone 5 replacement with a refurbished model???

iPhone 5 replacement? I had a defective iPhone 5. Brought from apple online. Took back to apple retail. Got given a refurbished model. Why won't try give me a new one as I've only used it for 3 weeks. I don't like I have a refurbished model and I like to keep the original box so that when I go to sell the iPhone next year, it'll hold it's value better with the serial number matches up.

I hate it too. That is how Apple works. Sorry.

When a printer is replaced with a refurbished unit, must the original printer be returned?

I received a refurbished LJ Pro M1217nfw Printer to replace the same original printer whose LCD screen became defective within the warranty period. The documentation which came with the refurb unit, entitled, "Hewlett-Packard Upgrade Program," provides instructions for returning the original product to HP via UPS, but also says, "You may choose to retain your original product" and that there is no additional charge for either returning or keeping the product. The refurb unit was not an "upgrade" but a replacement at HP's expense. I'm confused. What's the policy?
This question was solved.
View Solution.

Sent customer a private chat to inquire about information to check on this.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

I have an iphone 5 that was originally with verizon but has been unlocked now by them and the phone is still under the apple warranty, if I go to replace for power button malfunctioning, will they give replace it with an unlocked phone as well?

I currently have an iphone 5 that was verizon locked but has been unlocked by them because of my contract, the phone is still under the apple warranty but the power button is not working, if it was the case that apple has to replace it with another phone, will they replace with an unlocked phone now?
thanks

The SIM Lock is stored on the Apple Activation Server - if it has been correctly unlocked by a network then this would have been done on the Activation Server.
When you get your replacement handset through Apple they mirror the activation server details of your existing handset and the current SIM LOCK status is mirror'd onto the new device.
(100% Accurate - done mine 2 weeks before christmas due to original 5 sleep button stopped working)

Horrible customer service with a bad phone for the first time in years!

I would like someone - hopefully a manager to review my communication with the customer service representative last night. Apparently you only staff sales staff at night and I would not buy anything from this person. My first call rather than telling me that the support staff were not in until morning she just disconnected chat on me without saying as much as good bye. I then started a chat on the service line and got the same person. i asked her if i could speak to a manager or supervisor - she left me sitting on chat for over 20 minutes and never came back. These messages have been sent to email for your review. Aside from having purchased the most expensive phone that does not work along with an insurance plan that I was told only replaces phones with new phones vs refurbished (this is not the truth) and the policy only kicks in after the factory warrantee is over so I sit with a droad less than one year old certified refurbished that goes on and off as it pleases and randomly dials numbers. This is better than the original phone which I paid between the phone and the insurance over 300.00 for less than 1 yr ago that decided to slowly die and completely died xmas eve after I was in a car accident. Then the phone came with no sim card after I paid extra for shipping and the local store would not give me a sim card would only sell me one. This would be the retailer were I purchased the phone - a verizon retailer.
I have never in my life had an issue with anyone on the phone until last night - i was asking for one of my lines that is eligible for an upgrade next month to change it now so I can get a working phone or US Cellular has offered to buy out all four of my plans. I have always been a fan of verizon and never had issues other then never getting my rebates..........I have not received this one which still does not appear in the system and we have had 4 people submit the info now. (Because I sent the phone back I can no longer give you the numbers unless I find the paperwork copies i kept). A couple years ago I had the same thing happen when i purchased my phones from a verizon store - the rebates never came. That has really been my only complaint other than this current phone is horrible - the first one was brand new and slowly died over a couple weeks. I spend two hours troubleshooting the problems with a very nice man on the phone - he went above and beyond what he needed to do to test this phone Then the certified refurbished phone came with no sim cared - we were very specific that we thought it was a combination of a phone defect and the sim card. I paid extra for shipping so my kids could still reach me and it came with no sim card. I called and you all send me to the verizon store in Monona WI where i purchased the phone for a sim card and they would not give me one without charging me...........so I had to wait again for you to send me a sim card. Well the phone is slowly dying again this time with random on and off and random dialing while fully charged or even sitting on the charger itself. I do not think my request of the young lady was that big but point blank she did not want to talk to my if I was not buying. She should not be on the phones - you do not disconnect from people in anger and you do not answer a chat and just leave someone sitting there until they hang up out of frustration. In my office that would be grounds for immediate termination (I do not want to see anyone lose there job) but she needs serious training. She cannot handle conflict management, she cannot simply answer a question or tell you that a department is not available until morning - all understandable answers. Hanging up on someone or just leaving them sit there - not acceptable. I get paid 75.00 per hour of which she has wasted approx 5 either on the phone filing complaints or trying to get in contact with you - who is going to pay for my time because of your staff and her tempore tantrum. My 7 yr old would get in trouble for behaving that way. I expect a resolution to this issue today! I expect a phone call from a manager today! If I do not hear from someone i will file a complaint with the better business bureau - put an article in the paper in Madison Wisconsin about recent service decline in verizon and I will cancel all of my accounts with your company as well as have my husbands attorney dissolve the contract for his business and his technicians can use another service. (He is scheduled to had phones out on Monday - that will no happen if this is not resolved)
Thank you - I look forward to hearing from you today to hear how you plan to reconcile this issue.
Sincerely,
Tammy <Personal information removed for privacy.>
(The conversations were saved by email so you should have copies of both the hang up and then the call where she just left me sitting and waiting! If you do not have copies of the emails I do please feel free to ask!
Message was edited by: Verizon Moderator

I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up. I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

Samsung Droid Charge: how many got NEW and how many got REFURBISHED?

Question for folks who ordered the Samsung Droid Charge as replacement....
How many got NEW and how many got REFURBISHED phones?
There are some members on this forum who reported getting refurbished
units, sometimes even without batteries and battery doors.
The VZW corporate store that I went to told me that their customers all got
new-in-the-box units within 2 to 3 days after visiting the store.
The store manager assured me the same thing.... but I couldn't decide if I really
wanted a Samsung Droid Charge or the dual-core processor HTC Incredible 2....
so I'm gonna sleep on it for a couple of days. (the HTC can be ordered over
the phone, without requiring a store visit, according to the manager)

potove wrote:
Thanks! I made a mistake... it was the Motorola X2 that has the dual-core processor.
Am I being silly here? Will a Motorola X2 with dual-core process be that much faster
than the Samsung Droid Charge with single-core processor?
Not that much faster, and could even be somewhat slower depending on settngs

Bought new, discovered it was tampered with or refurbished, now at a loss with horrible customer service and dead phone

I'm wondering where to go after 2 weeks playing CS phone tag, started with a tech call reguarding Iphone 5, battery issue, tech ran test, batt is consumed, went thru warranty talk then to Apple, as to our surprise once the serial number was ran , I purchased a bran new refurbished and battery previously swapped out phone thru our corporate Ver store, warranty is invalid and new batt was 80$, Apple tech was shocked... I let that settle for a few days, and began the worst ordeal and crap show of customer service since, I've made numerous calls, 1st being with christopher, whom claimed he talked with his supervisor and I was patient, talked about that they wouldn't swap battery, but replace phone with a refurb phone, contract is up 2/03/2015 , exlplained it would be less hassle and givin the time frame to renew contract and do the upgrade now, pay the upgrade cost and whatever, we are good customers , never file claims, or issues with contracts, seems simples, I've now talked to approx 5 supervisors from ID, ky, al and whom have alllllll confrimed they have taken notes, processed requests and will call back in such time, as of 4pm dec 7th I am no where fast, contract can not be upgraded, one supervisor claimed they where no longer making the iPhone 5? And would allow for a upgrade once she talked to tech service, however a magical cold transfer and 40 more minutes of retelling this insaine story, he was then going call back on a dif number so the issue ph could be used, never got the call, however Matt in ID WHO claimed such sympathy for all the hassle then texted me saying he couldn't get thru on my number, however could text, and by a tech texting myself , such poor grammar and then stating we could only have the 5 and 6+ 's are on back order. Beyond fed up and stressed, almost 6 hours on the phone and 10 days of hassle , yet we still have a phone that dies at 70% ....I've never seen such a lack of responsibly or communication , seems supervisors are really good at making statements to appease each situation with out any documentation . Can't bring myself to call again and go thru the issue over and over again, meanwhile getting same responses (excuses) from every area I've spoke to. Guess now when I purchase Verizon items I call good Ol Apple and run the serial numbers to make sure the fancy kindalooksnewplastic isn't the 2nd re wrap and buy a phone that's been tampered with and makes your monthly insurance and warrantys invalid . Money well spent kudos CS ...and no I'm not hunting down anyone via Twitter , I'm sure there's notes on our account that this crazy person is out of patience and trying to see what other cell company we could change to . Merry Christmas

To clarify , we haven't serviced nor replaced the consumed battery . It has been noted as per Apple running the serial number that PRIOR to my purchasing the device, it had the battery replaced. Undocumented in detail, but showed up in Apple reports as replaced. Therefor creates a much wider issue than consumed battery issue, now we have the fact that 1. I paid for a new iPhone 5 16g with a renewed 2 yr contract, pay monthly for insurance on the device, however being that it has been worked on, that voided the 1 yr warranty and possibly the extended insurance program warranty as well, my corperate store can't handle this issue, given the extent of details, I stopped there today, to double check my receipt for original purchase to see if there was a CPO listed on my receipt, that is when they informed me they didn't acttially sell them there, nor if I did I wouldn't have paid full contract price either. More details, more time wasted on Verizon, knowing you all won't read the "fine" print.

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to display the data?

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?

Hi Gazpan,
Thanks for visiting Apple Support Communities.
I recommend using the steps in this article to back up your iPhone if possible:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
You may also find this advice helpful for your situation:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
If you no longer have your iOS device
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Cheers,
Jeremy

New phone replaced with a refurbished phone

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