No More Adobe Support 4 FlashPaper 2

Yesterday I installed FlashPaper 2 on the Windows XP Pro SP3 side of my new dual-OS PC. During installation, I received a fatal error message that Flash.ocx failed to register. As my installation represented the purchase of a new license, I called Adobe for support. My call was directed to Adobe's tech support center in India. The low-level Adobe technician (cough-cough) told me that Adobe no longer provided support for any version of FlashPaper. After vigorously pointing out that Adobe's FAQ web page for FlashPaper clearly states "Yes, Adobe will continue to honor its existing support commitments (to FlashPaper)", the tech directed me to his supervisor. The Adobe tech supervisor emphatically told me that he had an 'internal memo' stating his tech center will no longer offer support for FlashPaper 2. But, that so-called tech supervisor said I can receive 'paid' support. I called the 'pay-per-incident' support number and landed at another tech center in India. The technician at the 'PAID' tech support center said that Adobe no longer provides 'pay-per-incident' support for FlashPaper!
WHAT AN INTERESTING SITUATION! Adobe continues to sell FlashPaper 2 (for $79) and continues to advertise its commitment to support FlashPaper 2...but when a client buys a new copy of FlashPaper 2, Adobe Tech Support refuses to provide support...not even installation isssues!
So much for Adobe's honor in honoring its commitments. A great company has become drunk with its success and now believes it has the power to break its word at its customer's expense. Shame on Adobe!
Preston
Post-Script: I discovered the cause of the installation error and found my own work-around. The root of the issue is that FlashPaper 2 looks to Macromedia Flash Player version 7 to function properly (more specifically, the Flash.ocx file of Macromedia Flash Player v7). During installation of Flash Paper 2, it apparently installs the aforementioned file in the System 32 folder of Windows. Unfortunately, Adobe Flash Player current version 10i uses that same Windows system 32 folder to place its own Flash10i.ocx file. FlashPaper apparently doesn't really recognize the Adobe Flash Player file Flash10i.ocx...which leads to a conflict betwixt the two different ocx files...and mucks up FlashPaper (as well as other software that depends on Flash10i.ocx). I fixed the problem by uninstalling Adobe Flash Player and Flash Paper. I installed FP2. Using the www.afreeOCX.com's instructions for registering an OCX file to register Flash.ocx...and then installed Adobe Flash Player v10i. Now Flash Paper and my other apps work fine. BUT I believe that when Adobe updates its Flash Player again and installs a new ocx file...I bet it mucks up FP2 again.

The link is functional for me.
I copied and pasted it directly to a browser window and was presented with a page to download version 1.4.2_19
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Similar Messages

Is Flash dying ??? Adobe announce that "No more flash support for android"

Dear All,
Adobe announce that No more flash support for android and they are going to drop flash player development for further, which mean flash will slowly die. it may not be tomorrow but in a year.. right ?
If it is true, What will happen to a flash designer or a developer? and their experience in flash !!!
Its really a bad news for us
Karthic.

Suhas Yogin wrote:
Hello,
Adobe has a very detailed roadmap for the Flash technology. Appreciate you posting your conerns, but do read the following white paper to understand more about our plans for Flash:
http://www.adobe.com/devnet/flashplatform/whitepapers/roadmap.html
http://www.adobe.com/devnet/flashplatform/whitepapers.html
Please let us know if you have any questions at all.
Regards,
Suhas Yogin
mentioned roadmap in short: Before that Flash could do anything. From now one Flash will do only two things - games and video on demand. That's all folks. In the world where technology is worth as much as number of platforms on which it is deployable I can say, Flash is walking its Green Mile.

How is it possible for Adobe Support to be so bad ?

I mean really ! For a multi billion dollar company, support is worse than Microsoft ! And that speaks heaps !
I had the worst customer experience throughout the day with people that have no grasp over the english language and moreso, no technical skills whatsoever ! None managed to understand my problem or fix my issue. I am aware they are pade minimum indian wage, but since a regular CC subscriber pays a hefty 50 bucks a month, the support is supposed to at least be faking like its helping ! I know how bad support is because I've worked for a software company myself and the people that ended up in support usually went there because they couldn't find anything better at that time. And they generally had really bad technical skills too.
Getting to the point of it all: By means of this ordeal that is Creative Cloud, I've come across a very frustrating bug. A bug that makes Creative Cloud Desktop app think its another PC. basically if I sign into the desktop app and the open Photoshop, PS tells me that it needs to be activated and while doing so, hits me with this beauty
so I go ahead and sign out of Creative Cloud and close Photoshop. Then go ahead and start Photoshop again without signing into the CC desktop app. Lo and behold ! Activation Sucessfull ! Sign back into the desktop app, close Photoshop. Open Photoshop back again. BAM, same screen you just saw up here. I have to mention that my CC is being used in 2 places. At home and at work. At work while i'm writing this the laptop's closed. So the only logical conclusion would be that CC desktop = 1 new pc. Either that or Photoshop is seen as such.
Given the great amount of NO HELP that i got from support I concluded that I will be dropping the sub first chance I get, after getting CS6. I am one of the biggest Adobe fans, and used Photoshop starting with version 6 all the way to CC, and even dreamed about working for Adobe, but I am getting tired of how badly the software is starting to be. And seriously Adobe, hire more competent support personell, that is preferably not indian. I don't have anything against them as a people, but those that work at support are just as bad as the jokes say they are. Disappointed all the way. Wonder if anyone else feels the same or experienced the same bug as I did...

This is a worry!
I'm using the demo of Photoshop while I decide whether to get the whole shebang or Just Photoshop. I have several problems with Photoshop, the worst being a total failure of the Liquify command (I can make my adjustments, but when I go to save/exit I get an error message and lose whatever changes I've made).
I've also had dialogs and dropdowns all going blank, several short freezes, and a couple of other glitches. My one brush with the support call centre happened to be an absolute breeze (Photoshop wouldn’t save any prefs/settings/modifications, so I had to spend half an hour setting the whole thing up from scratch each time I started Photoshop). The Indian guy I got on chat happened to have very good English and solved the settings problem in two minutes (I had to move two files from my Library to the desktop - Done! Prob solved).
Now it appears this was the exception rather than the rule, which is a big worry. I cant afford to lose an hour each day dealing with glitches and certainly don't want no access to the liquify tool I use a lot. If Adobe had any real competiton I'd be on their website now buying their product, but despite attempts there's only one Photoshop. On the other hand my work is illustration so I may take another long look at Corel Painter (for a fraction of the price).
I will never understand people who create faulty products, know they're faulty, and sell them at ridiculous prices regardless simply because there is no alternative. Even less do I understand those who enable this behaviour by buying the product.
Are there not anti-trust laws designed to prevent this very thing? Do I sign up and pay to buy a product I know to be deeply flawed?
I wonder how good the new Painter X3 is?

Adobe Support: Please Read, New Flash Not Working

Adobe, please read this. My Flash player is not working and I would be happy to help you troubleshoot. I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working. I am in the tech field so I will understand most of your requests...Here is my situation.
The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure. Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable. I researched and researched and implemented many suggestions but to no avail. Thus, I COMPLETELY rebuilt my system from scratch. (I needed to do this anyway since it had been 2 years.)
After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything. There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.
I think I have narrowed this problem down to two things. One, the new version of Flash.
It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.
I then tried on IE, which also prompted for the new version of flash, and also had the same problem. Chrome--same result.
However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.
This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left: my Dell laptop.
I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops. Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash. Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.
So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".
Viewing videos is part of my job (and entertainment) and I cannot do anything right now.
Someone out there...please hlep. Adobe, where are you? We are here providing you with all of the information that you need....

Thank you for this response. Apparently, Adobe does not provide support since this is a free product.
However, Adobe, I need your help.
In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work. This affects at least 50% of the sites I visit. Right now, I simply have the Flash Player uninstalled and can surf the net rapidly. Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).
I need your help, Adobe. Everything was working fine until 2 weeks ago. It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.
So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.
Many have suggested that I buy a new computer to fix the problem.
Is this really necessary?
Adobe, I am a man in need...please help me...
(PS: I am not the only one. I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f43 8d085295f00047c7e3182b625 to no avail.
And I have done more research than you can imagine. Here are a number of sites where people are reporting problems with Flash:
Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!! Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working
Obviously, I have still not found an answer to my problem. Please help me.
Thx,
Richard)

Adobe Support is Aweful: Illustrator Update Issue

Anyone having a problem with Illustrator Up-Dates? After spending about eitht hours with technicians issue is still unresolved. Below are case notes.
Case #0182211411
Updated
Wednesday, April 13, 2011 10:07:34 AM PDT
Opened
Thursday, March 31, 2011 4:45:40 PM PDT
Status
Open - Pending Adobe Response
Product
Adobe Design Premium CS5
Support contract
Adobe Support Program
Subject
Update Failed
Notes & responses
Notes from Customer
Wednesday, April 13, 2011 10:07:34 AM PDT
Issue is not resolved.
Latest technician was a total waste of time. Had not read previous case notes, had me retry procedures that had failed on previous t
hree attempts to work with technicians.
Wanted me to delete and reinstall entire CS5 Suite with a new user account: said it was a Microsoft registry issue, not an Adobe pro
blem. I lose two days of work, and have to reinstall all plug-ins for the entire suite. Asinine for a problem with Illustrator.
How about some competent help for a change? How about repairing Illustrator registry (if that, indeed, is the problem)?
Notes from Customer
Friday, April 1, 2011 3:33:47 PM PDT
Thank you Adobe support for more wasted time, non-solutions, and non-call backs.
Spent 40 minutes on hold yesterday, spoke with a technician who was running through the standard diagnostics, and was disconnected a
fter about five minutes.
Spent about 50 minutes with a young woman this morning who was also unable to do anything. She wanted to uninstall and reinstall the
entire suite, which I declined to do.
Another tech called, and an appointment for 2:00 PM was set up. It is about 3:30 PM, and still no call back.
After researching the issue on non-Adobe sites, I was able to get the Toolkit up-date to work. Illustrator will still not up-date (s
ee attached error messages). I tried uninstalling and reinstalling, same result.
Thanks again for the lack of support!
Dan Clements

Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.

How can I send explorer search to Adobe support?

I have pieces (49 files) of Acrobat and Reader on my Windows XP and am trying to send the explorer query results to Adobe support to find out what to keep and what to safely delete and have not been able to find a way to do this. In trying to free up memory, I may have (probably did) remove parts of Acrobat from the wrong location. Adobe is using up a lot of memory. Please help.

You can always do a screen capture.
But this isn't really an Acrobat related question. More of an OS related question.

Files in Adobe support folder missing?

I've suddenly had a message appear when I open Photoshop CS6 saying "one or more files in the Adobe support folder, necessary for running Photoshop are missing. Please run the Photoshop installer and re-install Photoshop". When I press o.k. button I can continue to use Photoshop mostly without issue. This message only comes up on initial opening the application. Any ideas?

All solved!!
There was a file missing in my Scripting Editions Library folder. I just copied from a previous back up and pasted in current library and message has now gone when I open up Photoshop.

Trying this again as I'm getting no where with Adobe Support!!!

This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
Old site URL: veridicalconsulting.businesscatalyst.com
Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....

Hi Peter
Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup. I believe you can't just rename the partner portal slug. Other things rely on it.
But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
Brett

Problem with installing Photoshop elements 9 and adobe support advisor

Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank you

In the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
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VAT wrongly charged for CC yearly subscription - Adobe support very mediocre

I wanted to share my bad experience with Adobe's customer support. I got a CC 1 year subscription with a monthly payment plan at £38.11 + £8.77 tax = £46.88. I'm VAT registered in the UK and all this time Adobe has charged me Irish VAT (23%). Now according to Adobe, there's an option on the subscription page where you inform them of your VAT information. If there was one, then it wasn't very obvious. I created a support ticket for this and the response I got was:
'This email is regarding your request for VAT ID updation issue. Lino, we are sorry for the additional time consumed in resolving this issue and we appreciate your support and patience in this regard. We had like to inform, your VAT ID (GB157359873) has been updated under your Adobe account and you will no more be charged VAT. However, we cannot issue refund for previous transactions as VAT ID was not updated previously. We apologize for any disappointment this may cause and look forward to serve you..'
I would understand if I was on a month to month membership but I was on a yearly contract.
Now had they charged me a whole year in advance £562.50 inc.Tax. It would mean I wouldn't have been able to claim back the tax even after informing them half way into the membership. This is unacceptable, I believe that like with any tax exempt product/services, they should be able to refund past overpaid tax for the year membership. Failing to do that, they can offer a free membership period equivalent to tax amount due.
This experience has just shown me how Adobe's service is very lacklustre and they are unable to cater an international membership service. They should just go back selling software per application, end of story. They are unable to cope with the various International tax trade issues.
Conclusion: I'm cancelling my membership for a minimum of 3 months and going to find an alternative solution. Thank you very much Adobe.
Has anyone had a similar experience?
Best,
S.K.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Does Adobe support runtime media hosting?

Hi Team, We are currnetly using lots of Adobe solutions but wondering if adobe supports runtime photo/video hosting. Essentially looking to allow our guest to upload their profile picture and couple more pictures of their life time events like wedding or baby birth. Also a moderation capability for the business teams to validate the content before its published. Do we have any such solutions in place?
Thanks.
Sri

Hi Sgarnepudi,
I haven't heard of any such service as you describe, but you might also want to contact our sales department to confirm.
http://www.adobe.com/company/contact.html
-Dave

Total Frustration With Adobe Support!

Just a rant about current practices at Adobe......
Adobe's new flagship Photoshop CS4 Extended is hyped as the "Cat's Meow" of photo editing and graphics software. It has some of the most advanced features available including 3D, hardware rendering, advanced stacking, HDR, etc., etc., etc. It actually may be the most fantastic editing software anywhere! But, you can't prove it by me.... Not yet, and maybe not ever....
I can't install it! I have attempted to put it on two of my systems. One a Dell, the other a Gateway. Each has Win XP Home edition. After over six hours of install, uninstall, upgrade video drivers, download 814 megabyte files "twice," install Windows Service Pack 3, etc., etc., I finally called Adobe Support only to be totally disappointed with the non-support.
First, I am subjected to a lengthy wait listening to loud, bad, music loops. Next I'm connected to a "support" person, apparently in India or Pakistan with an accent making it very difficult to understand his "English." He wasn't at all interested in learning about "where" the installation had failed, but just wanted to shovel me off to download a "Windows Cleaner" and "CS4 Cleanup Script." He informed me that I may have to uninstall "ALL ADOBE PRODUCTS" before installing the CS4 Extended Trial.
Now the above statement is just plain stupid, especially from an Adobe representative! Try Adobe Flash, Photoshop versions 5, 7 and CS each complete with dozens of plug-ins, hundreds of actions, specialized settings, etc. How about Adobe Frame Maker with hundreds of projects, Adobe Quick Time, Adobe Encore, Adobe Premier, etc., etc., all with myriad data, plugins, etc. We're talking weeks of reinstall or a complete reinstall of the disk which would, of course, wipe out CS4 EXtended (if it were ever installed - LOL).
So after once again uninstalling the remnants of CS4, installing and running the Win cleanup and CS4 cleanup and reinstall of CS4 Extended - guess what? Yep, failed at exactly the same point - the installation of "Adobe Media Player."
I've wasted two days on simply trying to evaluate CS4 Extended. I've installed a service pack I didn't want or need. I've completely lost Flash thanks to the CS4 Cleanup script and still have no CS4 trial installation. I'm writing this while again listening to bad, loud music loops (for the past 45 minutes).
Listen up Adobe - I've spend many, many thousands of dollars with your company and deserve better treatment. Will I purchase CS4 Extended? It's not likely and becoming less likely with every bar of bad, loud, music loop. Do you actually want to sell your products? Then get some knowledgeable technical support people who can help sort out issues like this and make them available. Don't have some 1st level "support" dweeb who speaks the native language of the country where the support is to be given with an accent so strong that it's impossible for a native speaker to understand. Don't have someone who insults the intelligence of the potential customer with silly statements. In addition to the statement about possibly removing "all Adobe" software before the install, he make the mistake of telling me that this was only "Trial Software" an therefore not necessarily a "stable" and trouble free version. I had to remind him that Adobe states that you simply pay for then receive the unlock code and this "unstable" trial version becomes the "real" and "very expensive" CS4 release version! Give me a break already!!
End rant..... Beware. If you order CS4 maybe you should download the trial version first and be certain it will install and run on your system. I hope you have better luck than I've had.
Best regars,
Lin Evans
303-776-8897
[email protected]

Hi Marian,
Assuming Adobe actually "reads" the forum, I believe that my statement
was appropriate since there are few, if any, other viable ways of
actually getting the message to them. "Support" is terrible unless one
can get to second tier and that's only available usually "after" you
have spent your money and discovered the issues. It certainly has not
"always" been like this. In the old days one actually could speak with a
"technical" support person and didn't have to jump through the hoops
with inexperienced first tier people who know just enough to be
dangerous! Of course it's more difficult in trying economic times and
taking support off-shore is common to a huge number of U.S. companies
with varying degrees of success. I'm certain that many simple question
could be answered in such a fashion, but not all and though forums like
this are very helpful, users also frequently do not have all the
information necessary to help resolve technical issues.
It is indeed the "trial version" which I downloaded (twice) and with
which I'm having the problems. The solution offered on this forum did
indeed get CS4 Extended on my system. Unfortunately, without the Adobe
Media Player which may, or may not be of significant importance which is
yet to be determined.
Yes, I'm a user of "many" Adobe Products since there has been an Adobe
company, and a user of Photoshop since the first release. My sole
purpose for CS4 Extended is for the 3D output. Otherwise CS works just
fine. I'm not really influenced by marketing, only interested in the 3D
output to video. I write tutorials and templates, for a presentation
slideshow software with which I prepare image "objects" by using chroma
key software to create individual frames from video and animate as still
objects. Having a way to easily output cubes, cones, or other 3D
objects, etc., with chroma key green or blue backdrops is important to
me. CS4 Extended has this feature which I need, and I don't know of
other software presently available and which will fit into my workflow.
Photoshop CS works fine for the majority of my photo and graphic
manipulation, but it doesn't have this new and useful feature which I need.
I'm not upset with Adobe marketing - they actually pretty much advertise
truthfully in this case. Nothing which I've heard or seen from Marketing
at Adobe has really stretched the truth beyond credibility. I am upset
with Adobe's support service. It's gotten progressively worse over the
years and the arrogance has multiplied. There's an old saying which
somehow rings true here: you get what you pay for. One good technical
support person is worth half a dozen of what I'm seeing off-shore. They
are underpaid, inexperienced and generally (in my experience) short and
arrogant with potential customers. This isn't good for business. CS4
Extended is a comparatively expensive investment and Adobe should go
out of their way to help facilitate the installation and use of their
trial versions. After all, that's what will eventually convince the
majority of people to buy or not.
Best regards,
Lin

Adobe Support Availability Questions and Feedback

I am currently having an issue with Adobe Shape not saving/syncing to my CC Library, on a Saturday evening here in the U.S.A. I decided to contact Adobe Support. After navigating to this page:
I clicked on chat as was recommended. I tried to be more specific about Adobe Shape, but when I clicked on choose a different product, it just looped me back to the start. (At the start, though many other mobile apps were available to select, neither Adobe Shape, nor Shape, was available.)
After waiting for almost an hour in queue, I was informed that I was chatting with the installation dept, and should try chatting again during business hours, as chatting about troubleshooting a specific issue or product is not available during non-business hours.
If this is indeed the case, then why was Chat recommended to me after I selected troubleshooting? Why is there no mention of this on any of your support pages? Displaying this fact somewhere in your Support pages might greatly shorten your weekend and night queues greatly.
I'm also wondering, is this is a policy change? I do seem to vaguely recall getting support through chat for specific issues during off hours in the past.

neat. here is the Adobe SendNow app I've never heard about.
I'd sure as hell rather be using this than yousendit! I've been paying them 50 bucks a month and don't enjoy the service at all.
this would be another good thing to have tied into our cloud homepages. you could see your file upload, confirm they got it. blah blah.
https://www.acrobat.com/sendnow/en/home.html
I think I'm closer to finding the basecamp thing.... maybe its called echosign... no.. workspaces? yes.
Adobe workspaces is the BaseCamp of Adobe that I was looking for.
https://workspaces.acrobat.com

Adobe Experts - Elements 64bit scanning not possible and no Adobe support

I have Windows 8.1 64bit and can scan OK with Twain and WIA into Power Pdf. I also have a trial version of Paintshop Pro 32bit which scans fine on this operating system with the same drivers. The same scanner also works fine with Photoshop 7 on XP with Twain.
With my recently acquired Elements 13 it will not recognise the my WIA driver and I have discovered that Twain is not supported on 64bit, but is on 32 bit. I tried downloading the 32bit version but (unlike Paintshop 32bit) it will not install on 64bit Windows. Ricoh say that the problem is not with their drivers, and I have checked that I do have the latest versions downloaded and installed. So, clearly my Ricoh Drivers and scanner work OK, but simply not with Elements.
I contacted Adobe support and they said, "Please check on forums.adobe.com and post a thread , adobe experts ..... we are not trained on elements -twain driver issues ... " Hardly a very helpful response I thought.
So, has anybody got any ideas how to make my scanner work with Elements? And If not (as I suspect) can anyone suggest a version of Photoshop which will work with Windows8.1 and Twain without costing an arm and a leg?
Thanks for any feedback

Many thanks for your reply.
Unfortunately as XP no longer has support, and owing to a networking sharing problem that Microsoft cannot fix we are now unable to share files etc other than copying to a SD card and transferring which is far too slow. As a result we have stopped using the XP computer and Photoshop 7. Yes, we can scan the images with another program, but with literally hundreds to scan, of differing physical sizes, some black and white, some old newspaper articles, etc.etc.etc... edit and place into a document, it is vastly more efficient for us to physically find the next relevant image scan it, correct, save and insert into the document just as we have always done in the past with XP and Photoshop 7.
Had I realised that Elements did not support scanning I would not have bought it. I see only two options ....
1 Would Photoshop 7 work on Windows 8.1 and if so is there somewhere that I can download Photoshop 7 disable the account with XP and re-register it on Windows 8.1?
2 If Photoshop 7 is not an option on 8.1, which version of Photoshop could I buy that will work using my existing Twain driver?
Thanks for your help

I have a problem with adobe support advisor, how can i reinstall this program

i have a problem with adobe support advisor, how can i reinstall this program

hi wie kann ich adobe support advisor reinstalieren mac , ich bekomme fehlermeldung beim photoshop installation
Von meinem iPhone gesendet
Am 17.08.2014 um 07:17 schrieb Willi Adelberger <[email protected]>:
i have a problem with adobe support advisor, how can i reinstall this program
created by Willi Adelberger in Deutsche Foren - View the full discussion
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