No one is helping me. Where is tech support?!!
No one is helping me. Where is tech support?!!
Hi,
There are different ways to view your pictures, catalog view, folder view or collections view.
Catalog is just info on all the images stored in its database, previous import is just that, a quick way of locating the files you previously imported.
Folders is just all the different locations that images are stored for lightroom.
Collections are just collections of pictures based on metadata.
They are all the same pictures just different ways to find them.
Have a look at the lightroom queens free quick start guide, http://www.lightroomqueen.com/free-ebook/lr5/
Similar Messages
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I just bought Remote Desktop to help my aunt who needs tech support all the time. Can I go to her house and install it on her computer by signing into her App Store? Or can I download an installer for her computer somehow? Or do I have to buy 2 copies for this one task of helping her?
We both have mac book pros running latest Yosemite.
Thanks for any advice!You likely don't need Remote Desktop.
If you are in the same house/building or on the same Local Area Network (LAN) you will be able to connect to her without installing anything on her computer. If you are not in the same house/building or on the same LAN then you will not be able to connect to her.
Apple Remote Desktop is an application which provides remote support options for Businesses and organizations to administer their 2-1000+ Macs on the same network, it is not useful for connections that are actually "remote" from your physical location.
If you want that functionality, you can provide screen sharing support for free with Messages in your Applications folder. Simply start an iMessage conversation between two macs and you can find the screen sharing session button in the "Details" section at the top of the conversation.
For more info:https://help.apple.com/messages/mac/10.10/index.html?localePath=en.lproj%23icht1 1883#/icht11883 -
Apple service/tech support WOES
I'm posting this here because I can not find an e-mail to send it directly to apple (a big reason I'm upset). I have an Ipod shuffle (one of 3 pod currently owned) that locks up my computer when it's connected, which really isn't a big issue in and of itself what is an issue, tech support that is barely understandable, thick Indian accent, this lack of clear support will keep me from purchasing another Apple product, I’m currently looking for a notebook for college, which means no Pro book for me, nor will any additional Ipods be in my future nor will i recommend and of my friends/family to purchase any apple products.
Thank you, Apple for limiting my choices before I purchased a 2,000+ dollar laptop.
-PaulWelcome to 2007. You should try talking to the people in Pakistan about your electric bill. Let me know which laptop you buy where the tech support is all in the US and all speak perfect english.
There are other threads here about no email support offered, and a lot of other companies have gone in the same direction. From my experience with companies that do offer it, the support was merely a series of pre-programmed responses and wasted a lot of time. I'd much rather talk to someone on the phone.
Also, I have no hesitation if I can't understand someone on a support line telling them exactly that and asking to speak to someone else. And they have never hesitated in transferring me.
Finally, I have a Powerbook and I have had occasion to call for support. I have never talked to anyone that I could not understand and I don't think I was ever outside of the country. I can understand why Apple would outsource support on an $80 device and limit the calls, otherwise the price would have to be much higher.
Good luck with your shopping and if you didn't solve your problem with the Shuffle you can find a lot of help here. Do a search for your problem first. -
How do I find the menue where I can select the list of previous phones I have had and my new one ? at the moment it is still set to an old one so everytime I try to set it up it tells me it it's the wrong one - gggrrrrr help please
iPods (except for iPod touch) are not linked to any iTunes "account." They are associated with your iTunes library. The account in iTunes is your Apple ID, and that is used to buy and download content from the iTunes Store. It is not required to use an iPod.
The 1st (and 2nd) gen shuffle can only be used with one iTunes library at a time. When you connect it, iTunes should prompt you to start using it with your iTunes library, and warn that the shuffle's existing content will be erased. Have iTunes erase the shuffle, and it will be associated with your iTunes library going forward. You can then add content to your shuffle.
The need for the previous owner's Apple ID and password should only come up if you are trying to transfer existing content from the shuffle to your iTunes library, AND the previous owner had content purchased from the iTunes Store. Just cancel out of that step, if iTunes asks. -
I am not very tech savy & I thought I hadn't installed Mac OS X Snow leopard .After I installed it I went to tether with my Iphone but Itunes wont even recognise it and no one will help me
krystiefrommorayfield wrote:
I am not very tech savy & I thought I hadn't installed Mac OS X Snow leopard .After I
installed it I went to tether with my Iphone but Itunes wont even recognise it and no one will help me
You connect your iPhone to iTunes through the Sync Process...
See Here
Syncing with iTunes
From Here
http://www.apple.com/support/iphone/syncing/
http://www.apple.com/support/iphone/ -
Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Where is the normal tech support for help
they have every single kind of help to help you buy a product or 90 day service but after that they don't even provide you with a tech support number or email on the website how sorry is that!!!!!!
i opened up my itune today and all my music and video and ebooks all gone i haven't updated haven't done a think that's bull ****. so is apple going to reimburse me for my time and all the music and video and ebooks i had.Relax.
itunes has support:
http://www.apple.com/support/itunes
You can contact Apple from there.
Where is your backup copy? It has always been basic to always maintain a backup copy of all important info/music/ebooks/pics/docs/etc. -
I have one account, but use it as two for years. One is home, one is work. Recently we upgraded to Windows 7 at work and a new email system. Now I can't download music at work; work tech support can't help but said to use my work email address. Failure.
Could it be a new work firewall associated with the upgrades? How can I resolve this?I have one account, but use it as two for years. One is home, one is work. Recently we upgraded to Windows 7 at work and a new email system. Now I can't download music at work; work tech support can't help but said to use my work email address. Failure.
Could it be a new work firewall associated with the upgrades? How can I resolve this? -
WVC80N Monitoring Utility Software- Freezes after one or two frames. Tech support no help!
Hello All,
I have a new WVC80N cam and a new WRT230N router. After installing both, everything is up and running perfectly via IE. I can access from any IE computer with no problems. HOWEVER, the desktop monitoring utility will NOT work! I only have one cam attached (wired because the sound it TERRIBLE if wireless despite HOURS of troubleshooting with tech support) but it freezes after one or two frames. I've tried on XP and Vista. Tech Support in Irvine, CA simply siad there is a software conflict (and that there are many they know of), but offered NO other diagnostic help. He simply said it's probably conflicting with another video compression software on my computer and to start uninstlling programs until the problem is fixed! WAY TO GO TECH SUPPORT....THATS A REAL SOLUTION FOR YOUR CUSTOMERS!!! Oh and he asked me to notify them IF I found the problem!!!!
Does anyone have any ideas about common software that may be causing my conflicts? Or has anyone experienced the same issues? There isn't much on these boards about this problem and I can't believe that I'm the only one who has experienced the utility software NOT working on TWO different computers and two Operating systems. These are my first linksys products in a VERY long time, and so far they'll be my last!!!!!!!!
ANY HELP/IDEAS is GREATLY appreciated.Hello Bahamaboy,
Your problem is exactly my problem. I tried both Windows Xp and 7. I can see live video, but the utility only record for a few second and freeze. There is no tech support in my country - cambodia, so I'm in a more serious situation. I also need help. May be I should tried from a fresh windows installation, but what is it good for. It takes lot of time to reinstall everything. Your comments do suggest some software conflict. I think I will try it on my laptop rather than my desktop, which I do not have lot of software installed on my laptop.
(Mod note: Edited post for guideline compliance. Thanks!)
Message Edited by JOHNDOE_06 on 01-20-2010 08:35 AM -
Need Help Finding Tech Support Contact Info
I can't seem to locate the area where you can either email Apple with a question or talk to a tech support person via chat, phone, email ect.... Does Apple even offer tech support? I know that some sites do and figured that Apple would too but maybe not? Any help in this would be great! Thanks!
Hi drzenmeister,
Welcome to Apple Discussions!
Well, this very forum is one very good place to find answers to any technical question.
It is commonly admitted that you can find better, deeper answers with users who have no limitations (unlike Apple employees) in what they are allowed to reveal etc.
Then when you buy a Mac, you get phone or email support, yes, 90 days free during the first year (warranty) or 1 year free if you purchase the 2 years warranty extension (AppleCare Protection Plan —> 3 years warranty)
(about this one free phone year, I think it depends too on where in the world you purchased ACPP)
HTH
Axl -
hi before i start i did not steal it, i bought a used ibook and need to know if there is a way to reset or get past the old user id and pass word. we bought it from goodwil so no way to ask old owner and i called tech support and it is conciderd opsolete so no help from them and know one in this area works on mac. so what can i do? this is for my daughter and we are not rich thats why we bought used. thanks for any help.
Here are the instructions, as I have them:
Press the Command + s key during startup. This takes you to Single User Mode, where you will see a command line.
Type this when the command-line prompt (>) appears:
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
When the iBook restarts, you will see the setup screen. This allows you to create a new account. BE SURE to give yourself administrative privileges. You can now use this new account and set it to log in automatically with this new account if you don't want to be bothered with the login screen every time you start up.
You can also delete the old account if you want to free up some hard drive space.
Good luck!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
However, it is desirable to do it with the disc, if it is available, which is why I waited to see if the user has the disc before supplying the instructions for doing it via Single User Mode. -
Where is the Tech Support for Crystal Reports
Where is the technical support for Crystal Reports? I have just been through one of the worst technical supports circles in my entire career - this phone# to that phone# and only to be told you cannot talk to a Tech Support person. My dilema for anyone that can help - I am using Crystal Report 2008. I have mapped to a database in MS Access 2002. I copied the database to my desktop and created a test report. I can see the fields in the Field Explorer. I have dragged the fields onto the report and they are visible in Design View. I can see the data in the fields when I browse the fields. In the Preview View I do not see any data what-so-ever. I have not changed any defaults and have not suppressed or hidden information. The $1M question: Why can't I see the data on my report? I never had the problem when I used Crystal Reports v8.
The datasource shows my database. I believe that is what you meant. No data. IT has asked me to ask ? if in the Control Panel DSN if we need some information there. I don't have a clue - I am just a report writer and not an IT person.
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Where do I get tech support for Micrologic AV?
My software is MicroLogic. Trying to install it on my iBook, OS 9.1. (Would have installed on my iBook G4 but MicroLogic doesn't run on OSX.) In attempting to launch MicroLogic, the program asks me to choose a Midi Connection by going to Option: Settings: MIDI Interface Communication. There, according to the manual (p. 49) a Global Preferences dialog box is to appear, with the setttings "off, USB, Modem, Printer". I am to select one. However, when I actually get to this menu of selections, the settings I am offered are "off, USB Unitor Family (not available), Modem, Printer". Why does the window not match what's in the manual? I am stuck right here at the beginning of the process because I can't select the USB port of my computer, which is the one that's connected to my keyboard. Please help me solve this problem or at least point me to where on the planet I can get tech support; since Emagic was absorbed by Apple there doesn't seem to be any such place. Many thanks.
OMS. If you can still find it. try searching for Opcode OMS (open music system) You need it to run usb midi interfaces in OS9. Good luck, I'd seriously consider getting Logic express.
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Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated. -
Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!
I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up. They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me. Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4. Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime). However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc. / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents. Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.
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