No Permanent PID for SAPCCM4X Agent
Hi,
I have installed the "SAPCCM4X" agent in one of the satellite system.
After installing the agent, its not allocating separate process id for the agent.
It is running in some shared memory. (INFO: Agent is running (no actual pid, but actual shared memory!))
So i was not able to stop or restart the agent.
I tried running the command "sapccm4x -initshm pf=/..." to clear the shared memory. That too dint solve my problem. Not able to restart still showing "no actual pid".
Kindly help on this issue.
Thanks in Advance
Arun
try to execute execute ./sapccmsr pf=/usr/sapSID/SYS/profile/PROFILE -j2ee -initshm
filter on
INFO: Attached to Shared Memory Key 73 (size 60000000), no pool used
so you see the size of the shared memory is 60000000
then execute on solaris
ipcs -ma |grep 60000000
this will result in keys with size 60000000
m 108039 0x4761 rw-r--- eppadm sapsys eppadm sapsys 1 60000000 4955 20441 11:40:28 11:40:28 8:30:38
m 5744 0x3d9d rw-r--- yppadm sapsys yppadm sapsys 1 60000000 29224 29224 15:22:23 15:22:24 15:22:23
m 30323 0x3f91 rw-r--- yppadm sapsys yppadm sapsys 1 60000000 29480 29480 15:22:33 15:22:35 15:22:33
m 150522485 0x46fd rw-r--- eppadm sapsys eppadm sapsys 4 60000000 21181 5909 12:05:31 12:05:31 17:03:39
in this case there are 4 with size 60000000 our instance EPP both ccms agents had a problem so we cleaned those 2 entries
ipcrm -m 108039 -m 150522485
afterwards the agents were able to start
Similar Messages
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Hi!
I would like to set up the SAPCCM4X agent on the satellite system.
The installation with the commando >sapccm4x -R pf=... endes without any errors.
The problem is that the appropriate SAPCCM4X.03 Windows Service stops after 5 sec.
How can I solve this problem?
Thank you
JürgenHi!
Many thanks for your answer.
The output on the CMD console is:
INFO: trying to register service SAPCCM4X.03 at Windows Service Control Manager
starttype of service: manual/[auto] :
DomainName\UserName or [<LocalSystem account>] :
INFO: Agent is running (no actual pid, but actual shared memory!)
WARNING: Service SAPCCM4X.03 already stopped. But agent is running!
WARNING: The following service is registered but could not be started
SAPCCM4X.03
(command ["E:\usr\sap\SC3\SYS\exe\run\sapccm4x.exe" -Service
pf=E:\usr\sap\SC3\SYS\profile\SC3_DVEBMGS03_VMSAP01] user <LocalSystem account>)
INFO: Updated config file E:\usr\sap\SC3\DVEBMGS03\log\sapccm4x\csmconf.
EXITING with code 0 -
SAPCCM4X agents are shutting down by itself
Hello Gurus
A few SAPCCM4X agents are shutting down by itself and this is happening
for systems which have a version 4.6c and 4.5B in our landscape like PCX.. Analyzing the log of one of this agents the
message below is informed:
Mon May 9 04:41:10 2011
CCMCTRL: ERROR: csm_show_file: no permission to
read /usr/sap/PCX/SYS/profile/PCX_G34_zonepcx
CCMCTRL: ERROR: csm_show_file: Please check sapccmsr.ini
I tried to find the profile mentioned in the warning but with no
succes. The cause of the shutdown of the agent is that because the
correct profile is PCX_DVEBMGS34_zonepcx instead of PCX_G34_zonepcx but
why it is looking for the wrong one when everything is configured with
the profile PCX_DVEBMGS34_zonepcx . I also checked sapccmsr.ini but
found nothing.
I can start the agent normally choosing the correct parameter
(PCX_DVEBMGS34_zonepcx) but sometimes the agent shutdown by itself
after 3-4 days with the error message above.
Why the agent search for the wrong profile and where can I change it to
the right profile ?
Or is there any other way to resolve it.
Thanks and Regards
AshwiniThank you Mani, I will make this test in only one appl server and monitor.
I will let you know the resul of my tests.
Regards -
Installation of SAPCCM4X-Agent on Windows Cluster
Hi!
I woulld like to install SAPCCM4X-Agent on Windows Cluster.
Does anyone know the procedure here (e.g. install the agent twice on both nodes, etc.)...
Thank you very much!
regards
ThomHello Thom,
Here is a note that will help you out.
SAP Note 536954 - OS data in a cluster environment for OS07
As per the note
The CCMS agent must be located on a shared disk, so that the cluster administrator software can start the service later.
Regards,
Siddhesh
Edited by: Siddhesh Ghag on May 27, 2008 11:02 AM -
Registration of SAPCCM4x agent failed
Hi!
I would like to install a SAPCCM4x agent on the satellite systems host (Unix).
If enter the data of CEN system, user and password the connection to CEN cannot be established and I get the following error:
ERROR: RFC error: 104 RFC_ERROR_SYSTEM_FAILURE
(see RFC trace file or SAP system log for more details)
In file dev_rfc I could find:
Connection to host <hostname>, service 3302 timed out
Can some one help me to solve the problem?
Thank you very much!
regards
ThomHi Thom,
sometimes you can ping from hostA to hostB , however you are unable to ping hostB to HostA.
In this case, you need to check if both CEN and Satellite systems can ping each other.
this can be done using the 'ping' command at the OS level.
Check the page :
http://en.wikipedia.org/wiki/Ping
Also, I asked if you are able to use your SAP Logon pad to login into CEN using the same userid/password that you are using in the RFC destination.
Regards,
Siddhesh -
Hello
A few SAPCCM4X agents are shutting down by itself. Analyzing the log of this agents the message below is informed:
Mon Aug 23 12:15:16 2010
CCMCTRL: ERROR: csm_show_file: no permission to read /usr/sap/PRD/SYS/profile/PR
D_G08_sapprdi
CCMCTRL: ERROR: csm_show_file: Please check sapccmsr.ini
I tried to find the profile mentioned in the warning but with no succes. I know that the cause of the shutdown of the agent is that because the correct profile is PRD_D08_sapprdi instead of PRD_G08_sapprdi. I also checked sapccmsr.ini but found nothing.
I can start the agent normally choosing the correct parameter (PRD_D08_sapprdi) but sometimes the agent shutdown by itself with the error message above.
Why the agent search for the wrong profile and where can I change it to the right profile?
Thanks in advanceThank you Mani, I will make this test in only one appl server and monitor.
I will let you know the resul of my tests.
Regards -
Installation problems with SAPCCM4X Agent
Hi!
I would like to install a SAPCCM4x agent on windows and have two problems.
By one of the systems when i execute the commando for the installation sapccm4x -R pf=...
I get the following error message:
ERROR: Cannot open Monitoring Segment 0 rtc = 245
Last reported error: 249 CCMS monitoring segment has wrong EYE CATCH: CCMS monitoring segment belongs to a non-ABAP
SAPCCM4X of release 7.00 is to be used only to monitor ABAP instances of kernel release 7.00 (NW04s) or 6.40.
By the second system I can install the SAPCCM4X agent, but the agent is stopped after 3 seconds.
I have looked into the log files I do not detect any problems.
Can some one help to solve the problems ?
Thank you very much!
regards
ThomHi,
I could install XE in my (physical) machine with FC4 without any particular issue (just had to add some swap space); I also had to remove reference to ORACLE* environment variables prior to install the rpm (the rpm install warned me about both of the issues)
I just miss the menu icons that are correctly installed in suse: did you manage to have them?
Regards,
Andrea -
Hi ,
I am facing a strange problem.The sapccm4x agent for our quality box terminates after 5 minutes after starting with following error.
INFO: entering sReInitSapccmsrLight
ERROR: Reinitialization called more than 10 times in the last 5 minutes
ERROR: Agent will stop now..
HINT: Please check compatibility of versions.
SAPCCM4X of release 7.00 is to be used only to monitor ABAP or Double Stack instances of kernel release 7.00 (NW04s).
We are using the latest CCMS agent avialable for our ABAP stack 701 release on HP-UX 11.31 IA64
The strange thing is the same version is working properly on the dev and prod boxes which have the same configuration.I searched a lot of forums and notes but could not find anything tht cud solve the problem.
Please let me know if anyone has faced this similar issue.
Regards,
MaxThe agent stops, due it can't initialize the needed shared memory
segment. It can be also seen in the dev_disp trace:
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
ERROR => e=13 semop(10485875,(0,-1,4096),1) (13: Permission denied)
[semux.c 1186]
ERROR => CCMS: AlCreateAttachShm_AS : lock semaphore return 1
[alxxappl.c 665]
ERROR => CCMS: sAlInit: could not create/attach shared memory key 13 (rtc = 1) [alxx.c 1187]
ERROR => AlDpAdmInit: sAlInit rtc = 1 [alxx.c 514]
ERROR => DpLoopInit: AlDpAdmInit [dpxxdisp.c 2016]
I ran the following command:
sappfpar check pf=/usr/sap/<SID>/SYS/profile/<profile>
It showed, that the pool 10 and pool 40 were exhausted. I followed the recommendations and raised the pools.
However the agents did not start after this changes too so raised to SAP.SAP suggested that this still is a shared memory issue and a server restart should solve this issue.
Indeed this solved the problem.The agents are now running fine. -
Problems while registeting sapccm4x agent
Hello,
While I try to start the sapccm4x agent I get the fallowing error:
ERROR: Shared Memory misconfiguration ==> can not monitor SAP application server atnets9910fx_DEV_01
Dispatcher Admin Shared Memory (Key 01) and CCMS Shared Memory (Key 13) both in pool 10.
Please change configuration with profile parameters
ipc/shm_psize_01 = -<different pool nr>
xor
ipc/shm_psize_13 = -<different pool nr>
Can you help me solving this issue?
Regards,
manolivHi,
Can you tell us what command you are firing for starting CCMS Agent.
Suggestion:
1. Start CCMS agent by following command -->
sapccm4x pf=<path of instance profile> -nosema -DCCMS
If above command still not resolve the problem.
Then download the latest CCMS Agent of 640 for your system and the try to run above command again.
Thanks
Anil -
SAPCCM4X agent reports active eventhough its stopped at OS level
We are having sapccm4x agent running on NW PI 7.1 system connected to Solman 7.0
When we stop the agent or if the agent process stops / killed, normally its reported at SAP level as Inactive and availability as 0
On Solman system
RZ21 --> Technical Infrastructre --> Display Topology --> Agents for Solman system SID --> Agent for Remote SAP system -->
the particular agent status is ONLINE and it tests properly
Also
RZ20 --> CCMS Technical expert monitors -> CCMS Selfmonitoring --> SID --> CCMS Agents
Reports the status and availability MTE as green
But at OS level
ps -ef | grep ccm
sapccm4x -stop pf=<instance profile path>
it says AGENT IS STOPPED
I cleared shared memory as well using command
sapccm4x pf=<instance profile path> -initshm
Please help, Thanks
Regards
ShanmugaThanks Ragu,
I tried the same
But since SAPCCM4X is connected to Solution manager as its Central monitoring system
On Solman:
RZ21 --> Segment overview --> did not list SAPCCM4x entry for this managed system
It lists its own local segments
Hence on managed system
RZ21 --> Segment overview -->
SAP_CCMS_hostname_SID_01 Appl. Server hostname_SID_01 - Reset to Warmup status
And then started and stopped agent at OS level, still its reporting active -
Hi,
I need to configure different windows services alerts in SCOM 2012. Below are some of the windows services I need to monitor through SCOM.
Serivce: Windows Management Instrumentation
Service: Netlogon
Service: Remote Procedure Call (RPC)
Service: Server Service
Service: Terminal Services
Service: Windows Time
Service: Workstation
Service : WWW Publishing Service
Could some one please assist or share me the details, how to configure these services for windows agent servers.
Thanks..
Regards, Rajeev ParambilHi,
A certain set of services are monitored by default on all agents:
DNS Client
DHCP Client
RPC
Workstation
Server
For all the other services you could create a service monitor.
A nice blog series outlining this process can be found here: http://www.bictt.com/blogs/bictt.php/2011/03/16/scom-monitoring-a-service-part1
It's doing common things uncommonly well that brings succes. Check out my SCOM link blog:
SCOM link blog -
We are running into a problem which we have noticed on UCCE 8.5 and havent seen on earlier 7.5 release.
If we setup a CTI port as agent device target and if we try to login the agent using Cisco Desktop (Not CAD, just CTI OS Client) then we get following error:
"Error [10151] The LCP Port on CCM Admin for Mobile Agent is not Configured or misconfigured"
But this wasnt the issue with 7.5 and we were able to do agent login with CTI Port as device target. We dont intend to use Mobile Agent feature but just login UCCE agent to CTI port as the device.
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do an install from the console. When you initiate the install from the console (management server), should it run into any issues it will dump out an error which will give you an idea of where the problem may be.
From Holmans post on this:
e MOM Server could not execute WMI Query "Select * from Win32_OperatingSystem" on
computer “servername.domain.com”
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.
The MOM Server could not execute WMI Query "(null)” on
computer “servername.domain.com”
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.
8004100A
800706BA
1. Ensure agent push account has local admin rights
2. Firewall is blocking NetBIOS access. If Windows 2008 firewall is enabled, ensure “Remote Administration (RPC)” rule is enabled/allowed. We need port 135 (RPC) and the DCOM port range opened for console push through a firewall.
3. Inspect WMI service, health, and rebuild repository if necessary
4. Firewall is blocking ICMP (Live OneCare)
5. DNS incorrect
http://blogs.technet.com/b/kevinholman/archive/2009/01/27/console-based-agent-deployment-troubleshooting-table.aspx
Regards, Blake Email: mengotto<at>hotmail.com Blog: http://discussitnow.wordpress.com/ If my response was helpful, please mark it as so, if it answered your question, then please also mark it accordingly. Thank you. -
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I have some users who when they click on 'Not Ready' in CAD (Cisco Agent Desktop) - they are not presented with the 'Select Reason for Not Ready' dialog box - it just goes straight to Not Ready.
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8.0.2.10000-41.
Version 8.0(2) of CAD.
Works for some agents and not others. All the same Windows operating system.
Is there an individual setting which needs to be set on each user in CUCM or UCCX in order for this to be triggered?
I would've thought it was universal?
Cheers,
BrettAhhhh, spot on.
Can't believe I missed it...
Cisco Desktop Administrator (go) > Personnel > Agents > Set appropriate 'Work Flow Group'
Agent logs out of and closes CAD, opens and logs back into CAD, tested, solved.
Many thanks again -
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