No service in Uptown Charlotte, NC

I recently started working in Uptown Charlotte and the coverage here seems ok (phone shows LTE and all bars) however, I have almost NO service.  I have an iPhone.  iMessage does not work, nor does email or sometimes even voicemail.  It's not my office either as walking outside and several blocks away, the lack of coverage is the same - all bars and "LTE" show on my phone the entire time as well.  I've tried rebooting my phone and this does nothing.  This is extremely frustrating and I am not sure what is causing the issue.

We happen to be experiencing the same issues with 5 Verizon 4G LTE jet-packs that my company provided. Around the same time, we noticed a complete drop in upload speed on all 5 devices.The current consistent upload speeds are averaging 0.05Mbps with downloads ranging from 0.8 to 2Mbps. My coworkers and I rely on these for VPN and for about three weeks, we have struggled with no service. I have opened a ticket regarding this issue, but never received a call back or any update on the status. All the 5 jet-packs are located at Charlotte NC 28212. Now the funny thing is when we leave uptown, all jet-packs work fine. This issue should be investigated since it is affecting our production. It has been working well for a few years till recently. We don't intend on switching carriers, unless the issue remains unresolved. Thank you.
>>Personal information removed<<
Message was edited by: Verizon Moderator

Similar Messages

  • What's up with 4g lte service in north charlotte nc?

    no bars on my Verizon wireless 4g broadband modem ... been happening for 24 + hours.  this evening it switched to 3g.  what's up?

    Glad to see I'm not the only one. I live NW of Charlotte and my signal/speed have tanked. Been a long time since I've seen this and was getting spoiled.
    Last time I went through this, it took me almost a month, 15+ calls, and at least that many techs before one of them would listen to me enough to open a ticket to have the towers checked.
    Could someone in VZW support take a look at this for us please?
    Signal when working
    https://docs.google.com/file/d/0B116FHeys179Nk95UUJqaFBKQ2M/edit?usp=sharing
    Today's signal
    https://docs.google.com/file/d/0B116FHeys179ZXlGRWhGMzlTN2c/edit?usp=sharing
    You can see the signal has worsened and the signal noise is awful.

  • What's up with slow 4G LTE service in Charlotte, NC?

    Having problems with extremely slow 4G LTE service in Charlotte. It's almost non-existent.

    >>Duplicate post removed for cross-posting violation of the Verizon Wireless Terms of Service
        See No service in Uptown Charlotte, NC  for original message<<
    Message was edited by: Verizon Moderator

  • Issues with 4G LTE in Charlotte NC?

    Is anyone having issues with 4G LTE in Uptown Charlotte NC?  I work near the Nascar Hall of Fame and I am getting around .15 MB download and .02 upload.  I have tried everything I can think of but still the same issue.  Verizon said 3-4 day to investigate the issue.  It is the new iPad, I switched out SIM for AT&T and it worked fine.  Any suggestions?

    >>Duplicate post removed for cross-posting violation of the Verizon Wireless Terms of Service
        See No service in Uptown Charlotte, NC  for original message<<
    Message was edited by: Verizon Moderator

  • LTE oversaturated? 3G data rates on LTE in Charlotte?

    For the last couple of days I have noticed extremely slow LTE rates that are often even slower than 3G in some cases - particularly the uptown area, but also in the North Charlotte area where I live. I have confirmed the same issue with multiple people who also have Thunderbolts that they are experiencing drastically reduced data rates; however, I don't think this is phone specific. I remember just last week I could pull down at least 5-10mbps and send back even more. The rates I've been seeing recently are <=.1mbps down and about the same up. That's absurd. I can't even stream music at low quality at that speed.
    What's going on Verizon? It's formal announcement time to keep your customers informed.

    Well, I may have figured it out partially. Something has happened to Verizon's coverage in various parts of uptown Charlotte - i.e. they're practically nonexistent. I can walk up and down College St and I find that some areas have next to no bandwidth capability whatsoever and others are full strength. This has absolutely nothing to do with the buildings as I have been all over uptown for the last year I have owned this phone and I never had a problem getting full LTE anywhere uptown. I would guess that the towers in the area have been re-prioritized or perhaps Verizon is no longer leasing near as much bandwidth in certain areas? Whatever the reason I have been reduced to practically zero coverage and now have ~1X data speeds unless I walk a block or two away. Awesome.

  • Laptop sounds like a grinder as soon as it is switched on

    Hi,
    Very recently my laptop started sounding like a grinder as soon as it is switched on, i am unable to find a authorised service center in Charlotte NC, Please give me the link for the same to get my Laptop serviced.
    Model  HP Pavilion dv6700 notebook PC.
    Thanks In advance
    ashok

    Hi Ashok,
    Here is the link to find a HP partner or Authorised Service provider. 
    http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP
    or try to locate Best buy who is HP's Authorised Service provider.  
    Best Buy-Balkeney 
    9839 Rea Rd
    Charlotte, NC 28277 
    Phone: 704-814-1739
    OR you may call in our HP Tech Support (Home and Home Office) :1-800-474-6836 (24X7).
    You may call and setup a repair for the notebook. (Keep the serial and product number of the notebook while you call support)
    Thanks and Regards
    Naidnaper
    If the above solution helps you to get the issue resolved please click on Kudos.
    I work for HP

  • Adobe Customer Service Complaint (CS4 Master Collection)

    Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
    Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
    Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
    Dear Sandesh,
    I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
    Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
    This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
    Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
    As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
    Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
    The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
    I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
    Charlotte
    Conversation 1
    Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Charlotte : Hello
    Biswaranjan: Hello! Welcome to Adobe Customer Service.
    Biswaranjan: Hi Charlotte.
    Charlotte : Hi, thanks
    Biswaranjan: I am sorry for the delay.
    Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
    Charlotte : As this support request is a continuation of this case
    Biswaranjan: I will definitely help with this issue.
    Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
    Charlotte : No problem
    Biswaranjan: Thank you.
    Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
    Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
    Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
    Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
    Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
    Biswaranjan: I apologize for the inconvenience caused.
    Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
    Charlotte : More importantly, of course, I just need this issue resolved ASAP
    Biswaranjan: I'll be right with you.
    Biswaranjan: Thank you for waiting. One moment please.
    Charlotte : That's fine.
    Biswaranjan: Sorry for the wait. Please do stay online.
    Biswaranjan: Thank you for staying online.
    Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
    Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
    Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
    Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
    Biswaranjan: I'll be right with you.
    Biswaranjan: Thank you for waiting. One moment please.
    Biswaranjan: Sorry for the wait. Please do stay online.
    Charlotte : That's not a problem. I will stay online.
    Biswaranjan: Thank you for staying online.
    Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
    Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
    Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
    Biswaranjan: I will assure that you will get the resolution with 24 hours.
    Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
    Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
    Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
    Charlotte : Including your own details, that is
    Charlotte : Just for reference for who I have spoken to about this
    Biswaranjan: You will get a case number for this conversation.
    Charlotte : Will this include all the information I have asked for?
    Biswaranjan: You will also get the whole chat conversation.
    Charlotte : Thank you very much. This is very much appreciated.
    Biswaranjan: You are welcome.
    Biswaranjan: Is there anything else I can help you with?
    Charlotte : In which case, if in the event that I have not heard anything by 10:
    Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
    Charlotte : And quote this case number and conversation
    Charlotte : No, that will be all for today, thank you very much for your help
    Charlotte : I look forward to hearing a response from your higher department
    Biswaranjan: It was pleasure assisting you.
    Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
    Biswaranjan: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Charlotte : Thank you. Good bye
    This chat session has ended.
    Thank you for contacting Adobe.
    Conversation 2
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Nakul: Hello! Welcome to Adobe Customer Service.
    Charlotte : Hello Nakul
    Nakul: Hello Charlotte
    Charlotte : Please may I ask you to refer to the cases numbered stated
    Nakul: Let me check on that case.
    Charlotte : CaseS. Plural.
    Nakul: Thank you for waiting. One moment please.
    Nakul: I'll be right with you.
    Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
    Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
    Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
    Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
    Nakul: I understand. 
    Nakul: May I know where did you purchased the product?
    Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
    Charlotte : You would be able to find out by checking the receipt attached to my case
    Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
    Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
    Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
    Nakul: Sorry for the wait. Please do stay online.
    Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
    Charlotte : You are correct
    Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
    Charlotte : This is not what I have been told before
    Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
    Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
    Nakul: Iam sorry there are no other options.
    Charlotte : And is the result of the investigation by the 'higher department'
    Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
    Charlotte : As this is what I was promised
    Nakul: Yes, that is correct.
    Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
    Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
    Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
    Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
    Charlotte : I will certainly do that
    Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
    Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
    Nakul: Okay I will not close the case. You can mention the case number in the email also.
    Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
    Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
    Charlotte : It has not been used before
    Charlotte : And neither has it been fabricated
    Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
    Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
    Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
    Nakul: We do not support for the Ebay purchase products.
    Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
    Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
    Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
    Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
    Nakul: I'll be right with you.
    Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
    Charlotte : I have checked the point of purchase
    Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
    Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
    Charlotte : It has to do with ADOBE
    Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
    Nakul: I am really sorry. I checked all the possibilities, there are no other options.
    Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
    Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
    Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
    Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
    Charlotte : And by way of fact, you're totally ignoring what I'm telling you
    Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
    Charlotte : Well, in which case, I insist on complaining about the other agents
    Charlotte : I believe their names and or agent ID numbers should be marked in my case files
    Nakul: Sure, you can send a complaint to [email protected].
    Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
    Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
    Nakul: I truly understand.
    Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
    Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
    Charlotte : As this is totally unacceptable. #
    Nakul: We have one more email that directly goes to the manager, that is [email protected].
    Charlotte : And what is the managers name?
    Nakul: Sandesh, you can mention his name in the subject.
    Charlotte : I'll mention it in the address line, thank you
    Charlotte : And what is their phone number
    Charlotte : And please may I also have their last/surname?
    Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
    Charlotte : Then at least give me a surname
    Nakul: His first and last name is Sandesh Acharya.
    Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
    Nakul: Sure, I have already informed about this. You can send the email right away.
    Charlotte : Thank you
    Charlotte : That will be all
    Charlotte : No, there is nothing else you can help me with today
    Nakul: You are welcome Charlotte.
    Charlotte : Thank you and good bye. Have a good day.
    Nakul: Take Care Charlotte.
    Nakul: I am really really sorry for this inconvenience.
    Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
    Charlotte : Good bye

    What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

  • The Worst Customer Service of My Life and Why I Will Never Shop at Best Buy Again

    This afternoon I decided I wanted to buy a Playstation 4. I discovered, while browsing Best Buy's website, an offer to trade in a PS3 Slim and controllers for $100 +$10 per controller. I took in the console, three controllers, and two games valued at $12 and $5 respectively for a total of $147 in trade in value. I knew what I was supposed to be getting when I walked in the door.
    So I enter store #1155 (Charlotte-Northlake) with the intention of trading in my PS3 and accessories, for a PS4 Destiny bundle. A very simple transaction, that could have easily been handled quickly (and was later handled quickly and painlessly by GameStop). I approach the desk and encounter this lethargic looking automaton named Ashlyn. Or something like that. I explain to her what I want to do, and how much I expect to get out of the trade in. She says "Well, you'll get whatever comes up on the thingy". So I set my console, 3 controllers, 3 cords (HDMI, power, controller), and two games on the counter next to the thingy (computer) and she proceeds to test to see if the console works. She incompetently moves the device and power cord over to the plug in station/screen to see if it works. After much confusion over which plug goes in what hole (I literally watched her try to plug the power cord into the HDMI slot), they stand around trying to turn on the controllers and connect them to the console. She finally discovers she needs the controller cord and asks me for it. I look on the counter to discover that it is no longer there. So I run out to the car to see if it's there, and it isn't. I come back in, and ask her if maybe she dropped it when she picked up the power cord, and she looks at someone else and says in her best impression of an incredibly rude person, "He only brought in two cords". I told her to look on the floor, and of course she found it. So they plug everything in, everything works, great. Now punch in whatever it is you punch in on the thingy and give me my PS4. Nope. Now she has to spend 20 minutes sighing and shaking her head at the computer while repeatedly asking me if my PS3 slim "is 500 GB" to which I respond, literally every time, yes. Eventually she gets help from a distracted eastern european co-worker who asks me "How much is it?" and I say "100" to which Ashlyn replies in another fantastic impression of a terrible customer service worker "He told me it was 500". I clarified that I meant $100 and 500 GB and they proceed to shake their heads and sigh at the screen as they fail to understand what I can only assume were heiroglyphics. So at this point Ashlyn has called me a liar twice, and has not once made eye contact with me, or attempted even the most basic customer service. She finally comes to the price of $117 dollars which I say "That's not right, did you get the controllers?" Naturally she did not. But also neither of them knew how to use the heiroglyphic thingy in front of them, so finally they said "Well, we can't do it in our system, so you'll have to take $117". I said no, took my stuff, and walked out. Ashlyn is a terrible customer service "specialist" and should be quickly fired.
    Part 2:
    So shaking and fuming I walk out the door to my car with my console and accessories in tow, and decide to call the other Best Buy near me at Concord Mills (Store #268). So I call, explain what I went through, and the girl on the other end of the line says "Oh, some people just don't know where to find the the right thing to do it" and said I could come down there and get it taken care of. So I head down to Concord Mills with hopes of finally making my simple transaction. I get there, tell the girl at the desk what happened, she more or less ignored me, and said she had to take it in the back and test it. Fine, do your thing. She comes back, and says "Where did you see the hundred dollar thing?" so I look it up, and WHILE I'm looking it up she says "I know what deal you're talking about, but I can only give you $40 dollars because this is in poor condition" once again in what I can only assume is corporate standard "Terrible Customer Service Rep Tone". I told her that a console is still in good condition if nothing is broken and it works perfectly, and that a few scratches don't mean "poor condition", this isn't a disc. She says "I'm not marking this as good condition, all I'll give you is $40." so I angrily picked up my stuff, and walked over to the GameStop in the nearby mall. Told him what happened, he took the console, checked that it worked, gave me $140 for everything, I paid the difference for a PS4 and they sent me on my way. 15 minutes. 2 hours of rude customer service reps at Best Buy sent me to GameStop, and I will honestly never set foot in Best Buy again.
    So that's my story.
    {Removed per Forum Guidelines}
    Charlotte, NC Resident and Former Best Buy Customer

    Hello puckettsd,
    My younger brother got his hands on his own PlayStation 4 a few months ago, and ever since then, I don’t think he’s talked about anything else. In fact, whenever I go to my parents’ house for a visit, I can always hear him discussing game strategy with his friends through his headset.  While I’m not much of a gamer myself, I certainly understand the PS4’s appeal, so I can see why you were excited to take advantage of our Sony PS3 Slim Trade-In offer and trade up to the new console.  It’s disappointing to hear that your visit didn’t go as smoothly as planned though, and I’m sorry for any frustration this caused while you tried to figure this out on your own.
    With any trade-in offer, we should always be assessing the item in question to determine its condition. This is done to make sure you are getting the best offer possible. An item may fall under in four categories - Good, Fair, Poor and Substantially Impaired/Not Working (see here for descriptions). As Ashlyn wanted to figure out which category your PS3 Slim fell under, she took the time to see if your console powered on and made sure your controllers worked properly. This doesn’t explain why she may have had difficulties adding on your controllers to the promotion though. If an associate isn’t sure about how to do something within our systems, they should be asking a member of leadership for guidance.  I’m sorry if oversight caused you to leave the store unsatisfied.  
    Having said this, I appreciate it that you were willing to provide us a second chance and visited our Concord Mills store.  I can understand your frustration though if this store didn’t feel that your console met the terms of the promotion and therefore didn’t meet minimum $100.00 offer. In the terms and conditions of the trade-in offer, we do state that the console must be in good condition to qualify. I truly apologize for this discrepancy. Regardless, I’m glad to hear that you were able to trade in your PS3 Slim for a new PS4 console, even if it wasn’t through us.  
    Experiences like the one you describe are never ones we like to hear, but thank you for taking the time out of your busy day to let us know about it. As a company, we realize there may be areas in need of improvement, and without feedback like yours, we wouldn’t be able to identify them properly to promote better service. Please know that I have documented your concerns as this a great opportunity for the store to learn from, and it is my hope that you give us a second chance in the near future.
    Respectfully,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Flex Developers Needed ASAP - Charlotte, NC

    Open  Systems Technologies has been involved in the recruitment of technologists for  various industries of North Carolina, South Carolina, Tampa, Virginia, DC and  other centers around the world for over 20 years. Our client is a large  financial firm located in Charlotte, NC. W2 Candidates Only!  Manager will interview fast!  Must work onsite in Charlotte, NC.  Will pay referral fee too!
    Description
    Flex Developer
    Charlotte, NC
    12+ Month Contract
    Financial
     ADVANCED FLEX  DEVELOPMENT:
    - Must have experience in front-end development skills in  Flash/Flex, HTML, DHTML, JavaScript, CSS, XML, XSLT
    - Create custom  components in MXML and Object Oriented Actionscript
    - Extensive experience in  dataset management consumed in AdvanceDataGrid
    - Develop Flex Layout,  Navigation, Drag/Drop Targets, and CSS
    - Extensive experience with  RemoteObject and HTTPService to retrieve and update data
    - Hands on  experience with Grouping Collections
    - Hands on experience with Formatters  and Validators
    - Be able to show hands on experience in writing Actionscript  functions for event, response, and fault handling.
    - Display experience in  developing Flex modules/libraries. Java Development (MUST BE STRONG FLEX  Developers, *Java is 2nd tier requirement)
    - Strong Java/J2EE background  using JSP, Servlets, Beans, EJBs, J2EE, XML, XML Schema
    - Experience of  designing and implementing object-oriented solutions utilizing recognized design  and architecture patterns
    - Experience using Hibernate and/or Spring
    -  Experience with Java Web Services. [JAX-RS preferred]
    - Hands on experience  in XML and XML Schema
    - Must have used Eclipse, JBuilder, or JDeveloper, SQL  Navigator/TOAD, Apache, Tomcat, Unix/Linux, Oracle 9i (or greater) for  production-level SQL Database Development
    - Advanced select  queries
    - Performance optimization Desired:
    - UI Development
    -  Apache/Tomcat
    - Financial Systems
    - Scorecards, Dashboards
    - Testing  methodologies  
    Rick  West | Regional  Recruiting Director
    P:  704-499-3318 | [email protected]
    121  W Trade Street, Suite 2650 | Charlotte, NC 28202
    www.opensystemstech.com

    Certainly not my intention drkstr_1 and I am sorry you feel this way.  Since this is not a job posting site I was reluctant to put down a lot of detail.  I am just hoping that a few talented Flex Developers that are interested in living in Charlotte, NC (or already live there) would email me so I could connect with them and share the details.  I can assure you that these openings with my clients are outstanding oportunities with great pay, the very best in benefits, some nice perks, and the projects themselves are very interesting and challenging.  Also these are full time opportunities, not contracts.  Again, I am sorry to upset you.  Best of luck to you. 

  • Downtown Minneapolis 4G service non-existent M-F 8-5.  What am I paying for?

    Verizon has two towers "near" downtown.  They have dramatically oversold the number of phones used downtown relative to their capacity.  As such 4G service does not function Monday through Friday during regular business hours.  Even their downtown store employees have to run all their phones off of wifi.  Why can't Verizon charge $30 or more a month for data and then not provide the service?  BTW the downtown employee said they are "working on it", but "don't hold your breath".

    Just confirming that this is a fairly universal problem for parts of downtown.  Though I always have 3-4 bars of 4g LTE coverage, I have NO data capacity whatsoever between Nicollet Mall in the west and at least through the Government Center in the east, and between 2nd and 8th streets north to south.  The same goes for everyone that I work with on Verizon, though not for other carriers.
    There is also a dead zone just north of uptown near "The Wedge" - On Hennepin and Lyndale between Franklin Ave and 24th St.  My friends who live there cannot even reliably make phone calls.  My bus to/from work goes through there, and when I work on the bus using mobile hotspot, I lose all internet connectivity in that area.  But it also affects regular phone service, not just data.

  • No Service (Again).

    I reside in Charlotte NC and am ONLY able to call the VZW toll free customer service number (can't get through doing *611) and cannot receive any incoming calls. I am able to text a fellow iPhone VZW customer with no problems. Customer service stated this is an issue in SC but I want to know if anyone in NC is having this problem? This is the second time I have been without service on my phone in recent weeks.

    I finally got service again after being without it for approximately 2 hours. The problem I had this time is different than the problem I had the first time per information I received from Verizon. I had to email family to let them know I was ok since I have no landline as an alternative form of communication. The ONLY number I could call during that 2 hour period was Verizon Wireless's toll free number so I am quite thankful I could at least call them for help.
    Good luck with your service issues. 

  • What's up with Service Request?

    I need to "request service" for the AC adapter on my pod. I get this message in seven languages: "Your request could not be completed and was not saved. Please retry your request after quitting and opening your browser. We apologize for the inconvenience." Did that, tried different day, same thing. My serial number is right. What's going on? Any ideas? Thanks.

    Glad to see I'm not the only one. I live NW of Charlotte and my signal/speed have tanked. Been a long time since I've seen this and was getting spoiled.
    Last time I went through this, it took me almost a month, 15+ calls, and at least that many techs before one of them would listen to me enough to open a ticket to have the towers checked.
    Could someone in VZW support take a look at this for us please?
    Signal when working
    https://docs.google.com/file/d/0B116FHeys179Nk95UUJqaFBKQ2M/edit?usp=sharing
    Today's signal
    https://docs.google.com/file/d/0B116FHeys179ZXlGRWhGMzlTN2c/edit?usp=sharing
    You can see the signal has worsened and the signal noise is awful.

  • How come I do not get 4g service at my house?

    Hello,
    I am just wondering why I do not get 4g service at my house. This has been years long that I have not received 4g coverage at my house and I am able to receive the coverage about 5 miles away (near the mall). My zip code is 11767. What steps do I take to address this issue? I am getting a new phone through Verizon in which I just signed a new 2 year contract and I would like this problem alleviated immediately.
    Sincerely,
    Robert

    I only have the issue with reception in my home. I have 4g service out in the parking out of my apartment. I have 4g service when I'm at school half of the time. The reception is awful in my apartment and I only have 4g service in my bedroom and no other rooms at all.
    Candice M. Morson
    J.D. Candidate 2015
    Charlotte School of Law
    Criminal Advocacy Certificate Program
    Phi Alpha Delta

  • Cost effective quicktime hosting service?

    I'm looking for a recommendation on a streaming Quicktime H.264 Video server host. I've done a google search and there are hundreds... just checking if anyone is using a hosting service they like.
    Cost effective would be nice.

    Hey Guys,
    This is Naimi from Charlotte, NC. I had some website design and web development projects which I wanted to outsourcing due to obvious reasons of low cost and effective results. I was looking for a reliable outsourcing company who have proven track record and can deliver the results on time. I came across this Offshore Software Outsourcing Company called Tatvasoft through Google. I just sent them an enquiry and within two days they were back with reply on how to go about it. Their plan seemed promising and they were very flexible. I thought of giving them a shot, and it worked out. I started out with the small project and ended up giving all my projects to them.
    Thanks to Tatvasoft.
    http://www.tatvasoft.com

  • Any Competent Apple Service Providers?

    Trying to get my Pismo repaired by competent repair shop has gone from bad to bizarre. I sent it back to shop in Alabama back in July; I paid the shipping as they refused to. Sent back to me still not working. Caps Lock and Num Lock lamps come on but HD doesn't power on.
    Same old story from the beginning. 2 shops and $500 later (6 trips to the various shops) and I still have a non functioning Pismo. The first shop was local and had a crap reputation to begin with. I hadn't used them in years and had changed hands (was sold to the techs). SOS. Had read good reviews about the Alabama shop; thinking they were written by their own employees! Will try shop in Columbia, SC next.
    Everything replaced to date:
    New HD (120GB, 5400 rpm)
    New expansion bay CD/DVD RW
    'Refurbished'(?) 500mhz daughter card
    Anything else I'm not aware of?
    Local factory owned Apple Store says it's too old for them to repair. I'm starting to wonder if the unit becomes too old for the factory owned store to repair then it's a complete write off?
    Tiger installed in the Kihei working well; could benefit from a larger, faster HD though. Penryn w/ Leopard installed a champ as usual.
    Any and all constructive comments appreciated.

    John,
    Thanks for the positive comments. Going to give Wegener another shot. Phone conversation with them yesterday didn't inspire confidence unfortunately. Am I a complete fool? I'm starting to feel like one. Can't recommend PBM at all as they have been less than forthcoming right from the start. TCR in Charlotte? They've never had a good rep IMO.
    Pismo ran like a champ while I was loading software. Quick and quiet! Pismo has a good rep for being sturdy and easy to repair. I do understand that intermittent problems are the worst to diagnose but the training regimen and oversight for 3rd party Apple service providers is completely lacking - not good. Love Apple products but shouldn't have to throw them away once the warranty runs out.
    BTW, sign inside of Wegener shop stated they were a division of Daystar Technology.
    Joe

Maybe you are looking for