Office 2010 Ignores Printer Settings

Question

I've seen this problem posted other places with no real resolution presented. - Here it is -
Ever since installing office 2010 I have several end users / customers that are unable to successfully keep print settings changed in Office 2010.  The settings in office 2010 themselves work fine, but if you try to change the printer properties they
get reset as soon as you change them.  An example is network MFPs that are set to B/W by default.  The customer changes to color on the printer properties, but word and excel seem to ignore those settings.  Acutally worse than ignore they reset
them to the default properties for the printer.  If you click on the properites, change them, click ok - then before printing I click on the properties again and they have already been reset.  This is a big issue for several customers - they need
to access the properties to set to color, change other settings, or use shortcut items for specific types of document printing.
Also, the problem didn't exist until they installed office 2010.  They can print successfully from any other application with the ability to change any settings needed.
David

Answer 1

Hello all,
I think I may have a solution for your problem. The actual problem exists in office 2003 and was an easy fix but I have been ratting my brains since I started doing tech support for MFD finding in office 2010, I would see the problem know the solution but
not be able to find the properties in office seeing they move them. A client would click on print select tray 2 or options and office would seem to ignore it. My work around was to get them to print to PDF then print there item selecting the print options
they wanted through print driver properties.
In 2003 office you click File ---> Page Setup ----> then click the paper tab page and depending on your printer you will get options like
Default Print settings
Auto 
Tray 1 
Tray 2 etc
and a paper drop down box A4 A3 etc. This was a real problem as if it was on A4 and they where trying to print a3 selecting it through the print driver the MFD would ask for A4 paper instead of A3.
Ok so in 2007 2010 office this is where the options are causing the problem I only found it on thursday and as I dont have 2010 office at home I will have to double check these menu options when I am at another client but I should get it close enough for
you to find.
Click OFFICE icon in office word go to print, there is a rectagular box I believe it was called WORD OPTIONS or Office Options. next there is a lot of tab options, Advance is the one you want. Click on ADVANCE. Scroll right down and you will see
print and copy options. 
Here you will see you overiding options
and it will be based on the print driver you have selected
Default Printer Options (Usually the one it is on) but I believe auto is what you want.
Auto 
Tray 1 
Tray 2 etc
Also there is a few check box options I have not played with yet but one that caught my eye that was checked was along the lines of Shrink all print to A4 I would un check this.
So this is where you problem should be solved. Please keep in mind they I only just found this out so I do need to play around with the options a little more to understand there full affect but I think what I said is pretty accurate. I will re post and edit
if I find other wise.
Something else to note. I believe having the Default Printer Options selected is the main problem. I believe this means if you are in office and you click print ---> print properties and select all the options you want it does not mean a damm,
because these word options under page setup(2003) and Advanced (2010) actually grabs the print drivers default setting i.e start ----> Control panel ----> printers and device then what ever options are set there will overide all other options you set
in the print driver from word. 
I have only played with this on 2010 in word, did not check if the options are there for excel and access but I guessing its standard. Have fun let me know how you go.