Office 2013 simply refuses to update templates

Hi All,
Was wondering if you could help as i'm really getting thin on ideas now.
I've been working with Azure RMS for a couple of weeks with no problem but all of a sudden I can't get Office 2013 to update the custom templates I've been creating on multiple devices.
I've created custom templates before that have refreshed in Office perfectly but new ones simply will not download. As far as I'm aware everything is set as it should be in terms of the template is published and my user account is within the scope
of users who can use the template.
I have installed the RMS sharing app on my Win 8.1 machine and when right clicking a file to complete an in place protect the most up to date templates are present but whilst working directly within Word or Excel etc the templates are out of date.
I've tried all sorts of combinations of deleting the templates folder in: %AppData%\Local\Microsoft\MSIPC\Templates and deleting the LastUpdateTime dword, signing out of office and signing in again but nothing I try seems to help.
Does anyone have any ideas of what I could try?
Thanks in advance!

While this feature (departmental templates) is in Preview, Office applications don't recognize these templates, by default. From
https://technet.microsoft.com/en-us/library/dn642472.aspx#BKMK_HowToConfigureCustomTemplates, see step 8 and the behavior you're seeing:
Not all applications can support departmental templates. To do so, the application must first authenticate with the RMS service before downloading the templates. If the authentication process does not occur, by default, none of the departmental templates
are downloaded.
There is a script that you can run (see the Note) for this to work with Office applications during the Preview period. We were hoping to get the script on the Download Center, but it's currently on the Connect site. If you have problems accessing it,
email [email protected]

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<hr=-2147467259>
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Hi,
Interop is not supported on a Server or with in a services.
But if you want to this, you have to set up the Environment. I follow this Guideline with my Word and I'm able to start Word on a Server.
1) Goto Control panel -> Administrative Tools -> Component Services
2) Expand Tree by clicking on Component Services -> Computers -> My Computer -> DCOM Config
3) Search CLSId 00020906-0000-0000-C000-000000000046 (which is for Word 97-2003 application)
4) By selecting 00020906-0000-0000-C000-000000000046 this CLSId now right click on Properties
5) In the Propeties area, click on Security TAB
6) Select Customize option from all (Launch and Activations Permissions, Access Pemissions, Configuration Permissions)
7) Take the User of the Services and Allow all permissions for this user
8) Go to Identity TAB in the same properties area, select option as a This user and then add username (the user must be administrator of this machine) and password. Click on Apply, Ok
Locale Profile: True
9) Refresh Component Services and check your application is working fine or not.
10) set Folder, if not present:
C:\Windows\SysWOW64\config\systemprofile\Desktop
This article gives some insights.
http://theether.net/download/Microsoft/kb/288367.html
Hope this helps.
Kind Regards
Thomas

Office 2013 keeps asking for updates

Hi guys,
Looked around but can't seem to find anything for this. Have a user on office 2013. Win7. Any time he opens up any office application he has a message saying the software needs updating. If we click OK, we get the message saying we are all up to date. If
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Thanks

Is your Office a Click-To-Run version or a MSI (traditional) version?
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File->Account->Update Options.
Also, if you have specified an UpdatePath in the Configuration.xml while deploying Office 2013, please make sure you have an updated source in that path：http://technet.microsoft.com/en-us/library/jj219426(v=office.15).aspx#BKMK_UpdatesElement
If updates still do not work, follow these steps to do an Online Repair:
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2.Click Programs and Features tab
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Thanks,
Ethan Hua CHN
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@DonPick
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Ever since the release of Office 365 I've noticed that I'm unable to complete the download of the office installation while I'm on my work network. If I switch to a wireless hotspot the download proceeds and installs like it's supposed to.
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Ports and protocols used by Office 365
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Office 2013 latest update broke new profile creation on all network computers

Hi,
Reporting a bug here!
Setup details:
We're using samba 3 as our backend and all workstation are Windows 7 Pro x64.
Office 2013 Home and Business Retail (en-us) Click 2 Run version
Context:
Deployed to the whole network of one of our client using the Office Deployement Tool.
We update their base update (no updates) to the latest update 15.0.4569.1508
Everything was working alright after initial Office 2013 installation with no updates. After updating the all the PCs to the latest version as of 31/03/2014, the user profile creation broke for newly created user.
Symptoms and causes:
Trying to log on as a new user on the machine would give the following error on Logon before automatically loging off because it cannot copy the following file to the new user profile:
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_00.sqm
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_02.sqm
The Bici folder has Read and Execute permissions for everyone but the _XX.sqm files inside only have permissions (Full Control) for SYSTEM and Administrators and LOCAL SERVICE with the all permissions EXCEPT:
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Solution:
I gave "everyone" Read and Execute permission on those files and the new user could log in and his profile got created alright.
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Event log error:
Windows cannot copy file \\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm to location \\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm. This error may be caused by network problems or insufficient security rights.
DETAIL - Access is denied.
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<Provider Name="Microsoft-Windows-User Profiles General" Guid="{DB00DFB6-29F9-4A9C-9B3B-1F4F9E7D9770}" />
<EventID>1509</EventID>
<Version>0</Version>
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<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-04-04T07:15:51.922563800Z" />
<EventRecordID>9615</EventRecordID>
<Correlation />
<Execution ProcessID="940" ThreadID="1764" />
<Channel>Application</Channel>
<Computer>F00241D1DAAAD</Computer>
<Security UserID="S-1-5-21-1582357797-4105456612-768596941-1206" />
</System>
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<Data Name="Source">\\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
<Data Name="Target">\\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
<Data Name="Error">Access is denied.</Data>
</EventData>
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Hi dude,
I appreciate that your sharing your experience and solution here. And, I would report it through our internal channel. Thanks again.
Tony Chen
TechNet Community Support

Manually triggering updates in Office 2013

Hi,
Does anybody know how to manually trigger an update in Office 2013?
How to update immediately rather than auto /
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Many thanks.

I found that if you do the following you can always trigger manual updates for Office 2013.
In the registry go to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag"
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such as 15.0.4551.1512. This is KEY in making this work.
Make the following values are set to something that starts with http://officecdn.microsoft.com so that the updates are grabbed from Microsoft.
Here are what mine are set to (removed product ID just in case yours is different).
***All values are found in key location outlined in step 1.
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If not, set to whatever your base version was at install)
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(Make sure this one matches)
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To Find your Product ID go to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\ProductReleaseIDs\Active\Stream"
You will see value names that include the path of your install.
Don’t use that ID, look at what the data of that key is set to.
Such as “http://officecdn.microsoft.com/pr/<Product ID>/Office/Data/15.0.4551.1011/stream.x64.en-us.dat” and pull out your Product ID.
Ensure all the keys in Step 3 are in the format I listed but with YOUR Product’s ID in place of <Product ID>.
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(Use ClientX86 for 32-bit)
cd "C:\Program Files\Microsoft Office 15\ClientX64"
integratedoffice.exe updatedetection
integratedoffice.exe updatedownloadprompt
If it does not work correctly every time, break into 2 batch files and run one right after the other.
Batch file 1
cd "C:\Program Files\Microsoft Office 15\ClientX64"
integratedoffice.exe updatedetection
Batch file 2
cd "C:\Program Files\Microsoft Office 15\ClientX64"
integratedoffice.exe updatedownloadprompt
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Office 2013: 10 Best Features You Should Know About

The new Office 2013 has some key updates that, while aren’t quite as dramatic as theWindows 8 from Windows 7change, still have some pretty cool features for mobile and desktop. Office 2013, will ship sometime next year at prices that have not been announced
yet. Check out the top 10 features:
Going Mobile. Microsoft has geared the new software towards a more mobile-friendly audience, allowing users to interact more
efficiently on mobile and tablets including finger and stylus controls that may help to spur Office’s migration to mobile devices. Another decidedly mobile move is Office Home and Student 2013 RT, which includes Word, Excel, PowerPoint, and OneNote, will come
with ARM-based Windows 8 devices including Microsoft Surface .
In The Cloud. Microsoft’s SkyDrive cloud service is being positioned to play a key role in Office users’ daily computing
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Finger and Stylus. Office 2013 embraces touch and pen input. The touch and stylus features are geared towards smartphones and
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Metro Style. Office 2013 conforms to Microsoft’s “Metro” look that’s pervasive across the software developers latest mobile
apps. The Office Ribbon in Word 2013 has a flatter look than its predecessor in Word 2010.
PDF’s in Word. You can now edit PDF files in Word 2013 (yay!). Simply open a PDF as you would any other document. Word maintains
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Excel. Excel offers some useful upgrades including new templates for budgets, calendars, forms, and reports. The new Quick
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typing the first names in a new column, press Ctrl+E and Excel will copy the first names for you.
PowerPoint Has Gained Power. PowerPoint 2013 now sports an updated Start screen with a variety of new themes and color schemes.
The Presenter View now makes it easier to zoom in on a diagram, chart, or other detail that you want to emphasize to the audience. The Navigation Guide lets you switch slides, even move out of sequence, from a grid that you can see but your audience can’t.
Presentations can be worked on from different PCs by colleagues to create a single presentation. Comments are allowed and presentations are saved online by default to SkyDrive.
OneNote. OneNote automatically saves your notes to Skydrive, you don’t have to click “Save”, making your brainstorming sessions
readily available across multiple devices. OneNote 2013 allows you to grab screens and add them to your notebooks.
Skype Has Been Integrated. You can now integrate Skype contacts with Microsoft’s enterprise-oriented Lync communications platform
for calling and instant messaging. Office subscribers get 60 minutes of Skype international calls each month.
Going Social. Office now includes Yammer, a secure and private social network for businesses that Microsoft tentatively acquired.
Yammer integrates with SharePoint and Microsoft Dynamics, the company’s line of CRM and enterprise resource planning apps. Office 2013′s People Card tool provides detailed information about your contacts, including their status updates from Facebook and LinkedIn.

Awesome!
Thanks for sharing the greate experience here. This is a good summary of Office 2013 cool features which is definitely useful for those who want to learn about the new Office.
Thanks,
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Office 2013 Service Pack 1 installation causes shim error in Windows 8.1 Enterprise

On a clean install of Windows 8.1 Enterprise and Office 2013 I installed RSAT and everything works fine initially. When I install the Office 2013 Server Pack 1 update (categorized as an "Important" update) I then get the following
errors when attempting to open Server Manager:
(I attempted to include an image of the error and a link to the KB article but it wouldn't allow that saying my account must be verified although there appears to be no way to actually verify my account. The "Verify Your Account 13" thread
doesn't help by the way.)
ServerManager.exe - This application could not be started. Do you want to view information about the issue?
Which if I click Yes it takes me to the page for this KB article:
KB2715633
The KB page refers to three different SHIM errors. The second two don’t apply to this scenario but the first seems to. Unfortunately the info on this one is:
“The app is not configured in a way that makes it possible to determine the appropriate version of the .NET Framework runtime.
You can't fix the configuration problem yourself. Contact the app vendor to resolve the issue.”
I've re-installed Windows twice and have been able to replicate the problem each time (Clean Win 8.1 install, Office 2013 install, RSAT, everything works, install Office 2013 SP1).
It says in the KB to "Contact the app vendor". In this case that would be Microsoft.

1. What is you install W 8.1 ENT + all important updates -> Office 2013 > Office 2013 SP1 > RSAT ?
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http://support.microsoft.com/kb/2817430
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HTH
Milos

CTR programs (Office 2013) and WSUS

I want to take issue with Microsoft on this inability to update Office 2013 using Windows Server Update Services. We purchase computers with Office 2013 pre-installed which features the click to run (CTR) version. While WSUS can download office 2013 updates
they don't get installed to the client machines. Only way for these systems to stay updated is to allow the update function in the office program.
Whoever designed this feature and ok'd it should be fired. What is an organization supposed to do when they have hundreds or even thousands of computers tying up all the network bandwidth downloading office 2013 updates? I can't believe the designers never
considered this to be a problem in the office environment. I expect to see this SEVERE problem corrected in a future patch.
There's big money for Microsoft to be made with their Office software suite. It is I.T. administrators like myself that influence purchasing decisions. If this problem is not changed, I along with many other administrators will be making every effort to
use alternatives in the future.

I want to take issue with Microsoft on this inability to update Office 2013 using Windows Server Update Services. We purchase computers with Office 2013 pre-installed which features the click to run (CTR) version.
And the Click-To-Run version is a cloud-based Software-As-A-Service and is updated by the service provider, not the end user.
Only way for these systems to stay updated is to allow the update function in the office program.
Exactly! That is the inherent design of Software-As-A-Service.
What is an organization supposed to do when they have hundreds or even thousands of computers tying up all the network bandwidth downloading office 2013 updates?
You assume that the computer are actually downloading updates.
I expect to see this SEVERE problem corrected in a future patch.
There's big money for Microsoft to be made with their Office software suite. It is I.T. administrators like myself that influence purchasing decisions. If this problem is not changed, I along with many other administrators will be making every effort to
use alternatives in the future.
Sigh.
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
My MVP Profile:
http://mvp.support.microsoft.com/profile/Lawrence.Garvin
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

Office 2013 templates Group Policies

There is a GPO related to Enterprise template locations in Office 2013 that is not clear at all and poorly documented. The path to the GPO is:
MS Office 2013 > Shared Paths > Enterprise templates path
What is the purpose and how this path can be used? What is the difference between using this GPO and the following GPOs that I have been using in the past:
MS Office 2013 > Shared Paths > Workgroup templates path
MS Office 2013 > Shared Paths > User templates path
PowerPoint 2013/Word 2013 > Miscellaneous > Personal templates path for PPT or Word
Any information will be greatly appreciated.

Hi Petrika,
See the following;
This policy will set the following regkey:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Common\General]
"CorporateTemplates" (REG_SZ or REG_EXPAND_SZ)
You can however also deploy this setting as normal user preference (not as policy), e.g.:
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\General]
"CorporateTemplates"="\\server\share\corporatethemes"
We are using "Templates" for the regkey and policy description which is somewhat misleading. What we really mean is "Corporate Design Theme Templates" for PowerPoint.
A "Theme" basically contains the following design elements:
• Font
• Colors
• Styles/Effects
Office contains several different design themes out of the box but it is possible to define your own design themes for personal use or for corporate use. This policy targets the corporate use of such themes.
Personal themes are typically stored in the user profile under "%LocalAppData%\Microsoft\Templates\Document Themes".
You can store corporate templates somewhere on a file share and deploy a policy so PowerPoint will always enumerate these themes when displaying them in the themes gallery.
In order to visualize this feature please just try the following:
1. Open the "Design" Tab in PowerPoint and expand the Themes Gallery:
2. You will see a list of Themes and where they are coming from. Currently we see the design in this presentation, maybe custom themes if you once saved your own theme(s) and the Office native themes:
3. Now click on "Save Current Theme…" and save the current theme as "MyTestTheme" to a file share (e.g.
\\server\share\corporatethemes)
Now set a policy or simply set the following regkey in order to load corporate themes from this file share:
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\General]
"CorporateTemplates"="\\server\share\corporatethemes"
4. Reboot PowerPoint so this setting takes effect
5. Look into the used file share. It now contains a subfolder "Document Themes" with a thmx file (this is your theme definition) and three subfolders where settings for your design colors, fonts and effects are stored:
6. Now let's look again into PowerPoints's style gallery in the Design tab. This time you see one category more in the list of available themes: You see your corporate theme that you just saved in step 3.
7. Sometimes customers do not want the native themes to be displayed but only the corporate themes. This should make it more likely that users are using only corporate themes and not other themes when creating new presentations.
In this case you can set the following regkey or policy key:
[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\PowerPoint\Options]
"ThemesGalleryShowCorporateOnly"=Dword:0x00000001
8. If you restart PowerPoint you now see only the default Office-Theme but all other pre-installed office themes are not listed any more
Ok, so bottom line is that you can design your own corporate themes in Office 2013. For PowerPoint (where these themes are mainly used and where corporate design guides are often used) you can specify a central file share where you store your own corporate
design themes. Users will get these themes listed in the design gallery if you are using the "Enterprise Templates" policy.
</u5:p>

Deploy custom templates in Office 2013

Hi All,
We have been using the backstage view of Office 2010 to deploy custom templates, as described in the TechNet article
http://technet.microsoft.com/en-us/library/cc178976(v=office.14).aspx
We recently upgraded to Office 2013 and have not been successful in getting our templates to show up in the backstage view. We have tried creating the spotlight registry keys under
the \Microsoft\Office\15.0\Common\Spotlight but this was also unsuccessful.
Has anyone been able to deploy custom templates using the 2007/10 spotlight approach outlined in that TechNet article?
Thanks
Dan

Thank you Max,
Can you please specify how the permissions should be set to allow Word 2013 to access SP 2013 via the XML file? Is it enough to simply be logged into SharePoint with Contribute rights to the library or is there more that needs to be done?
Hi Katie,
I believe Contribute permissions are enough for this case.
Have a look at the following solution, see if it works for your situation:
http://zasharepoint.blogspot.com/2014/04/sorry-we-couldnt-find-your-file-is-it.html
More hints to troubleshoot this issue:
Have you tested this issue on another machine?
Is proxy used?
Does the SharePoint environment has complex permission settings (e.g. the inheriting permissions are broken, or cross domain environment, etc.)?
Max Meng
TechNet Community Support

Server based Office 2013 - New template, template not showing header content in one work station only

This is for Server based Office 2013 - using Word
All computer work stations are running Windows 7 professional
I have Word 97 - 2003 templates saved on the shared drive on the server. I have these templates "pinned" to the opening page on all server user accounts, so when anyone starts word on the server anyone can see the company templates.
On most of the work stations, when I create a new document from one of my templates - Word successfully shows all the Header and Footer details.
But on one work station there is no content in the Header or Footer, no matter which server account is signed into the server on that workstation.
Any suggestion

... ... no matter which server account is signed into the server on that workstation.
Any suggestion
Do you mean it happens regardless of which acount signed in? If so, maybe update the workstation?

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If I go to Windows Update in my Control Panel, and click "Change Settings", I have two things checked. "Give me recommended updates the same way I receive important updates", and "Allow all users to install updates on this
computer." There are no other options to look for alternative Microsoft products, or at least no options that I can find. This is Windows 7 x64 SP1, fully patched.
I know that there have been security updates released for Office 2013 since SP1 came out in February 2014. I manually downloaded a security patch for Lync 2013, and installed that MSP onto this test system with no
issues. So there are applicable security updates out there. So why in the world can't I find the updates through the normal mechanisms? Ideally, we'd want for end users to be able to install security updates manually in an
emergency, but either I'm missing something, or that is not possible in Office 2013. Hopefully distributing Office 2013 updates through SCCM will work, but from what I'm seeing so far, I'm not sure the machines will be "detected" as having
Office 2013, because right now it can't even scan itself against Windows Update for that product.
Thanks for any input...I'm quite baffled at how the update routine is supposed to be functioning in Office 2013. I think the missing link is why I can't choose to search for "other" Microsoft products from the Windows Update panel.
The option/checkbox is totally gone.

Hi,
By default Windows Update only updates Windows itself. To get updates for Office and for any other Microsoft products as well, you will need to upgrade your Windows Update to Microsoft Update.
On Windows Update panel, click "Find out more" link to install Microsoft Update.
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

Office 2013 simply refuses to update templates

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