Officejet 4500 fax problem

I was just given this printer and I cannot figure out how to get the fax to work. I have tried to fax a doc and run a fax test both. I get an error saying that an active phone line was not detected.
When I fax a doc, I can hear it dial the # before I hear the dial tone. The number will dial and then the dial tone followed a busy signal. Its like the machine is dialing the # too soon.
It is an active phone line. I have used it to fax before and there is a dial tone.
Any help will be appreciated!! Thanks

I finally figured it out. Was using 4 wire cord instead of 2 wire. Used the adapter and works great!  Thank you so much!!

Similar Messages

  • HP Officejet 4500 = Printing problem

    Hello,
    I have an HP Officejet 4500.  When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue.  But when I try to print out a document from my computer, the paper feeds through but does not print.
    Any ideas?

    Hi Perplexed99,
    Welcome to the HP Support Forums.  I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
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    Regards,
    Happytohelp01
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  • OfficeJet 4500 and Problem with Launching Windows Explorer (XP OS)

    I installed HP OfficeJet 4500 wireless printer with XP operating system on my desktop PC in Wireless mode.  Printing works fine from desktop and wireless laptops.  However, when I try to access Windows Explorer on my desktop PC, using the desktop shortcut or executable file name in the "Run" menu, the screen flashes, goes blank (blue screen) then refreshes the desktop but will not launch Windows Explorer.  This also occurs when I go to My Computer or Network Places and select "My Documents" or click on the root of the C: drive.  The only way I can access my files is to use the actual program they were created in (i.e., Word, Excel, Adobe, etc.)  I used System Restore and restored my computer to a date prior to installing the printer and this solved the problem.  When I reinstalled the HP OfficeJet printer, the problem recurred, so it is definitely associated with installing the printer.  Anyone have a fix for this?  Thanks for your help.

    Hi,
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    Print Diagnostic Utility
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  • Officejet 4500 Wireless Problems

    Printer will not print documents. It is clearly turned on, but the computer says it iis powered off. How do I fix this issue?

    Hello mjpHP,
    I understand you have switched internet providers and are having an issue connecting your Officejet 4500 to your network. I would like to help you.
    Could you please respond with:
    Which model of 4500 you have:
    HP Officejet 4500 All-in-One Printer - G510g
    HP Officejet 4500 Desktop All-in-One Printer - G510a
    HP Officejet 4500 Wireless All-in-One Printer - G510n
    Also, the password will be case-sensitive when you are inputting it.
    Hope to hear from you soon!
    Thanks,
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • Officejet 4500 printing problems

    My officejet 4500 print jobs keep showing up as error in the que.  I can print a test page, but can't seem to get anything else printed. 
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    Hi,
    Please download and run the HP print scan doctor
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    Although I am an HP employee, I am speaking for myself and not for HP.
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  • HP Officejet 6600 Fax Problems

    I have an HP Officejet 6600 and cannot fax to local numbers or some out of state numbers.  I can fax to HP out of state and towns other than my own. Is this due to it being sent digitally?  Can the machine be set to fax analog?
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    Here are a couple of steps to try: Here is the HP consumer support page to review. Try these steps and please let us know how it turned out.
    I work on behalf of HP, but my opinions are my own.
    Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved. If both apply......do both.

  • HP officejet 4500 fax no active line found

    Hi Need to make sure that the phone line is plugged into Line 1 on the back of the printer. Follow the steps in the document below. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

    Hi jubal714, I can understand your frustration with this issue, but in order to properly diagnose what is happening we need to try this printer on a different phone line to isolate it to the hardware or an issue with the ATT modem/router you are currently attempting to use for phone service. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

  • Send Fax from PC to HP Officejet 4500 All-in-One G510

    When I print to printer HP Officejet 4500 G510g-m fax, no Send a Fax screen pops up asking for the Fax to information. It goes directly to the print queue and justs sits there saying Printing.  Fax works OK when sending paper fax via machine. 
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    This question was solved.
    View Solution.

    Okay I understand now.  I do not want to give the typical uninstall/reinstall solution as I assume you have probably tried that already.  If not, that may be what you need.  I have quite a few questions for you:
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    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • Pc to fax problem with hp officejet 4500

    when using the pc to fax function in hp officejet 4500, the person receiving the fax is not clear. the text is broken with horizontal lines

    Welcome to the forums maurivik
    I saw your post about how when you send a fax, the received fax is showing lines through it. I would suggest trying the troubleshooting guide below for this issue to hopefully have it corrected.
    Received Faxes Are Blank or Have Vertical Lines
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Enjoy your day
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

    My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

    I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more.  You can try to fix the problem by following the steps in this document, but typically you just have to get a new one.  Sorry.
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  • Failure to scan, copy, and fax for HP Officejet 4500

    I am trying to scan with my HP Officejet 4500 and it is not allowing me to do so. When I turn on the printer it says "Scanner Failure. Cannot scan, copy, or fax". When I try to scan, I have the wireless option to send it to my computer and when I select my computer, nothing happens and it takes me back to scan, copy, fax menu.  I have tried installing and reinstalling and unistalling too many times. I have also unplugged all wires. Nothing is working. I have had mutiple problems with this printer and it is not even a month old. How do I fix this issue.    

    My best advice to give in regards to trusting HP may be a little biased (as I have always had good luck with electronics).  So with any new printer, remember that when deciding to purchase anything, I avoid the cheapest and the most expensive item, regardless of the product or the manufacturer (because they are usually the most fragile).  A good mid-priced reliable printer that I absolutely adore for its durability is the Officejet 6700 because it has all the great functionality of an expensive unit, affordable ink like for cheaper printers, and you still get the free one year warranty.  That is simply my opinion as I do not get paid to sell anything. I hope this helps you.  Best of luck with your decision.  May any printer you choose bring you many successful years of printing.

  • Able to send fax, but cannot receive fax... I have a HP Officejet 4500 G510g-m fax

    Officejet 4500 G510g-m (fax)... I am able to send faxes out without a hitch, but cannot receive... When someone is trying to send me a fax, the machine rings and I can view the fax number but nothing comes thru ... I also made sure that "my device" had the correct device checked... any suggestions

    Hello @Gibbs715, 
    Welcome to the HP forums.
    I  understand that you are having a problem receiving faxes.
    I would like to help.
    Double check that the 'Auto Answer' is turned on.
    Press the Setup button () on the control panel of the product.
    Press the Right Arrow button () to select Fax Settings, and then press OK.
    Press the Right Arrow button () to select Answer Options, and then press OK.
    Press the Right Arrow button () to select Auto Answer, and then press OK.
    Press the Right Arrow button () to select On, and then press OK.
    Have you ran a fax diagnostic test?
    Load plain white paper into the tray.
    Press the Setup button ().
    Press the Right Arrow () to select Tools, and then press the OK button.
    Press the Right Arrow () to select Run Fax Test, and then press the OK button. The product displays the status of the test and prints a report.
    Also, if there is a voicemail service on your phone line, it could be intercepting the fax and preventing the 4500 form receiving the fax.
    Aardvark1
    I work on behalf of HP
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  • HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

    Hi,
    I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
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    Hello DaveZiffer,
    Welcome to the HP Forums.
    I see that you are having an issue since the installation of the Office program.
    Here is a link that will take you to the 4 updates that are available for your printer. 
    After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Link to Windows 8.1 Printer (Fax, Copy and Scan) Drivers for OfficeJet 4500 G510n-z

    Hello:
    Need to know where I can find updated drivers for my OfficeJet 4500 G510n-z printer.   I am using Windows 8.1 operating system.
    I have tried using the link at HP, but at the point that it supposedly gets to the install window, it asks me to insert the disc that came with the printer.  When I do that, I still get an error message saying something like "the link cannot be found."  I also get another message at some pont indicating that the full version needs to be uploaded.  Then, the same process starts all over again.   I should add that the printer disc says that it is compatible with XP, Windows 7 and other earlier versions, but not 8 or 8.1
    I have tried this 6 or 7 times with the same result.  Dell (the company from which I bought the laptop) was useless and suggested I contact HP. 
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    Any help resolving these problems would be greatly appreciated.
    Thanks!
    This question was solved.
    View Solution.

    Oops!  Thanks "Shlomil" not "Shlomi" - Sorry!

  • HP OfficeJet 4500 and MAC OSX 10.6.8 installation problem

    I've recently bought a HP OfficeJet 4500 and I'm having problems with the Macintosh installation.
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    The CD included with the printer is not readable, so I had to download the driver (OJ4500vG510a-f_Mac.dmg) from the HP website.
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    What I want is to use the printer wireless, so I think I should perform the configuration procedure and to specify that I want to use the Wi-Fi connection but I never reach this step because installer fails before.
    I have to say that I successfully installed this printer on Windows XP and Windows 7 by downloading the drivers from the HP website and installing them without problems, but I'm not able to do the same thing with my Mac.
    Can you help me, please?
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    Hi,
    I got the impression you are using the wrong software for your printer.
    In order to get aligned, there are 3 sub models of the 4500 series:
    HP Officejet 4500 Desktop (G510a) - Provide USB connectivity only. - The driver posted above intended for this model.
    HP Officejet 4500 (G510g) - provide USB and Wired ethernet network connection
    HP Officejet 4500 Wireless (G510n) - Provide USB and Wireless network connection,
    As you mentioned the printer connected to the network, therefore I doubt if the correct driver has been used.
    Above you may find a direct download link for both of the models
    Simply click the model which identical to the one listed on the front of the printer,
    Regards,
    Shlomi
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    If my post resolve your problem please mark it as an Accepted Solution

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