Officejet 4500 g510g-m won't print

Officejet 4500 G510g-m; Windows 7 Pro 64bit; USB Connection; Unit worked great on my old computers running XP Pro 32bit; Bought new desktop and laptop-now same problem on both computers; I hope Shlomil is available. I am having the same problem outlined by zax5 on 2-14-14. I've downloaded and installed the full version software from hp, connecting the printer when instructed, but when I attempt to print, the printer indexes the blank sheet to the middle of the page (not the top??) and stops. The que initially shows the print job but after the paper indexes, the que says the jobs complete, but nothing printed and the page never indexes out of the printer. I am able to see ink levels. Fax works, don't know about scan yet. There is a patch referenced in the other post:
http://h10025.www1.hp.com/ewfrf/wc/document?product=3919449&lc=en&cc=us&docname=c03030583
but when I click on it I get an Error 404, Page not Found. I emptied the temp file, but it didn't help. Any ideas?

OK since my first message I've tried running the print & scan doctor, and hp printer diagnostic tool, following all instructions, cycling power on the printer, uninstalling, deleting temp file entries, doing selective startup, reinstalling, updating, everything I can think of, still to no avail. Upon completion of install, message says install completed successfully but when I try to print anything, the printer indexes the paper to the middle of the page (not the top??) and stops. Que says job pending until paper index, then indicates job complete, but nothing ever prints and the display on the unit continues to say "Printing". Does anyone have any suggestions? I'm at my end and thinking maybe its just time to buy a non-HP product to avoid the issue.

Similar Messages

I can't seem to use the wireless connection to connect from my macpro to hp officejet 4500 g510g-m

Hi, I don't know how to connect my hp officejet 4500 g510g-m to my mac book pro. can anyone help me? i can't seem to find the ip address for the printer. this can be connected wireless right? it wasn't connected to the modem. it is okay?
Thanks in advance.

Hi,
The Officejet 4500 support ethernet connection only, using wired network connection.
Only the 4500 Wireless model provide wireless connectivity.
Please make sure to connect the printer to your router, then it should become available from the Mac.
For any further issue, please clarify what router you are using.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet 4500 G510g-m | Windows 7 Driver Installation Problems

Hello!
I've just purchased a new Acer Aspire One 722 laptop running on Windows 7 64-bit for work and I'm having some problems getting it to play nice with the all-in-one at work. The model is an Officejet 4500 G510g-m and though I still have the CD, it seems to be of little help. Whenever I run any of the HP diagnostic tools, they attempt to download the full software suite (I assume, since it's the same 373MB package) and extract it, only to go back to step one of discovering the device and starting the download all over again.
I have tried running the Solution Center installer directly from the disk, at which point I get the 2732 error. I've uninstalled and reinstalled Flash to attempt to circumvent that error to no success. I have downloaded both the basic and the full driver suite from the HP site and attempted installation multiple times, using the scrubber in between to ensure a clean slate. I've copied the files from the CD to my computer and tried to install more directly, with exactly the same results, yet the printer continues to show up as problematic under the "Printers and Devices" window, troubleshooting which just returns me to the endless cycle of downloading a driver that seems to not want to install.
At this point, I haven't the faintest clue what's causing the problem, so I'd greatly appreciate any insights!
Thanks for your time in advance.

Hey Kyramor,
If you visit this link you can find the print and scan driver without the full feature software:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3919449&
This installation via this method.
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

Able to send fax, but cannot receive fax... I have a HP Officejet 4500 G510g-m fax

Officejet 4500 G510g-m (fax)... I am able to send faxes out without a hitch, but cannot receive... When someone is trying to send me a fax, the machine rings and I can view the fax number but nothing comes thru ... I also made sure that "my device" had the correct device checked... any suggestions

Hello @Gibbs715,
Welcome to the HP forums.
I understand that you are having a problem receiving faxes.
I would like to help.
Double check that the 'Auto Answer' is turned on.
Press the Setup button () on the control panel of the product.
Press the Right Arrow button () to select Fax Settings, and then press OK.
Press the Right Arrow button () to select Answer Options, and then press OK.
Press the Right Arrow button () to select Auto Answer, and then press OK.
Press the Right Arrow button () to select On, and then press OK.
Have you ran a fax diagnostic test?
Load plain white paper into the tray.
Press the Setup button ().
Press the Right Arrow () to select Tools, and then press the OK button.
Press the Right Arrow () to select Run Fax Test, and then press the OK button. The product displays the status of the test and prints a report.
Also, if there is a voicemail service on your phone line, it could be intercepting the fax and preventing the 4500 form receiving the fax.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

How long does it take to download and install full feature software for Officejet 4500 g510g-m?

I have been updating my software in hopes I can get my Officejet 4500 g510g-m to work wirelessly but the full feature software has been at the "installing software" stage for over an hour. Is this normal? Also, anyone know where I can find a step by step guide on setting up my printer for wireless use? Is it even possible?

The download speed is dependent on many things, but is often a factor of your Internet provider's service. If you are on basic DSL, then over an hour is not out of line. If you are on cable, something is wrong.
Try this for a guide: www.hp.com/go/wirelessprinting
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

The drivers for this do not seem to work on Windows 8.1. Whilst I can print no problem I cannot access the solution centre from my new laptop and i cannot scan. It gives me the message No scan options refer to device documentation to troubleshoot. It works fine on my old laptop which has Windows XP installed.
NB i have tried installing from your website and when i click on install it runs for a few seconds then sends the error message that it cannot find the file.
Does this mean that the HP Officejet 4500 Desktop All-in-One Printer - G510a is not fully compatible with Windows 8.1. Help please I am getting very frustrated.

Hi amp229,
Welcome to the HP Forums!
I see that your are getting the specified file cannot be found error, during the installation.
Please try the following:
1.) Check that IE pop-up blockers are turned off before downloading the installer. Internet Explorer Pop-up Blocker: frequently asked questions.
Then try the install.
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning". Turn off real-time scanning.
Then try the install.
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Then try the install.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro L7590 suddenly won't print yellow ink.

My OfficeJet Pro L7590 suddenly won't print yellow ink. The cartridge isn't empty. It still prints everything else. Things that require yellow ink come out a different color (ie: green comes out blue). I've cleaned the printheads several times from the "tools" menu and the report says the printheads are in "good" condition. I've also tried soaking the printheads in hot water for 5 min like was mentioned on here. Still nothing. Any suggestions?

Hi - you've worked through all the steps in the support document here? http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01957673&tmp_task=solveCategory&lc=en&dlc=en&cc...
If you have, and still see bad red and green blocks on the PQ Diagnostic page (as described in the document), you may have to replace the black/yellow printhead (even if the printhead health is reported as 'good'). You can check your warranty on that printhead here: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00206040
I work on HP's behalf.

Officejet 4500 Wireless All-in-One Printer - G510n & Win 7. Installing since October Last Year.

I have a Toshiba Satellite A665 Laptop with Windows 7 Home Premium OS. Initially I installed the Printer software and Drivers from the product disc, connect via USB during setup as requested and the printer would work fine, until I shut it down at the end of the day. The next day, I get the message that the "Drivers for Officejet 4500 Wireless All-in-One Printer - G510n are missing". This all started last October and continues.   The Network diagnostic tool doesn't see the printer, but the Print & Scan Diagnostic tool identifies it, but then the program stops responding.
I have installed, uninstalled, reinstalled the drivers and software from both the product disc and from hp.com at least 10 times. I have installed the basic setup as well as the full installation. the only thing I can think of is when the printer goes into power saving mode, I lose my wireless connection.

It sounds like your printer IP address might be changing.   Have you run the HP print scan doctor?
hp.com/go/tools --> HP Print and Scan Doctor
This tool will often find issues with printer driver installation.
I don't have a OfficeJet 4500 here, but if there is a wireless button you can push it, get the wireless menu, select IP address.   Does this match the IP Address you find when you select "(Windows Start) --> All Programs --> HP --> HP OfficeJet 4500 --> Update IP Address" from Windows?
If they don't match, use the IP address from the printer and type it into the Update IP Address window. This may help...
I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

How to set HP OfficeJet 4500 used as a network printer to print in black not color as a default.

I have my HP officejet printer set as a network printer but it prints color when I had initially set it for B&W as my default during set-up
How do I set my HP OfficeJet 4500 used as a network printer to print in black not color as the default.
Thanks,
Bob

OK, go to Start > Control Panel > Printers. Right click the printer in question and choose Printing Preferences. Set it the way you want, then click OK.
That should set the defaults for all programs using the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Install officejet 4500 g510g-m

im trying to install the office jet 4500 all in one to my computer please help to install
This question was solved.
View Solution.

Wireless install is only possible with the G510n-z models of the Officejet 4500 series printer. I should be able to point you to the right software, if I know your OS, but you won't be able to set the printer up wirelessly. What OS are you using?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Officejet 4500 G510n all-in-one printer freezes

When I try to copy, the printer display shows "starting copy" but won't go any further. The document doesn't feed. The same thing happens when I put the document on the glass. When I push cancel button, the display shows "copy cancelled" but won't go any further. I am using the controls on the printer. The HP Utility shows "Device Status: Hard error" I tried a hard reset and get the same result.

Hello donwatt,
Welcome to the HP Forums!
I understand the Officejet 4500 G510n will not copy a document. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
What happens when you scan a document to your computer? Do you have the same results?
Have you tried this hard reset? Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds.
If you're receiving the same issue, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

HP Officejet 4500 G510n-z Wireless connection prints from Windows Vista but not from Windows 7

HP Officejet 4500 G510n-z printer appears to be connected to my Dell Notebook running Windows 7 on the HP Solution Center page but does not print.Documents just get stuck in the que. It was printing then it wasn't then it was then it wasn't. The printer works when I print from an older notebook running Vista. The last time this happened, I uninstalled and reinstalled HP software and that didn't seem to help. Then, for some inexplicable reason, printing started working. Now it has stopped working again.I can scan from the Windows 7 Notebook but no printing. I've tried all of the troubleshooting tools I could find without success. Thanks for trying to help.
This question was solved.
View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
Turn off any firewalls you have and move anything that can cause interference away from router.
If none of the above resolves issue, I'll have you install another print driver.
Click on start.
Go to Devices and Printers.
Click on Add a Printer.
Add a Local printer. Create a new Port and choose "Standard TCP/IP port.
Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
When the Printer List opens up, click on windows update. ( this will take a few mins)
After the box shows up, Pick HP (not Hewlett Packard) on the Left and pick "Deskjet 990c" on the Right.
Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet 4500 G510g windows 7 64 bit impossible to download working driver from HP

Hi
I am connecting to an HP officejet 4500 with no installation discs. I have been trying to download driver from HP . All the installations just advise tht it has stopped working. I have downloaded the correct drivers from HP website using Chrome and IE but same issues. It would appear that HP just do not have any "working drivers" available for this printer.
I am aware that I need to not have the usb cable attached when installing the driver. I have now tried installing same driver so many times now maybe I need to uninstal the previous driver instal attempts.
Either way, the HP printer ran out of warrenty Nov 2011 so I cannot chat direct to HP but guess could call them at a cost but just to get a working driver this should not be necessary.
The Product code of the printer appears to be CB867A.
Any advice much appreciated as otherwise it will have to go in the bin and never HP again.
Cheers
This question was solved.
View Solution.

Hi John,
First of all, click the start button and type %temp% within the search box.
Open the listed Temp folder.
Remove any of this folder's contrent by clicking CTRL + A and then the Delete key.
Any of this contect is a temporary content and can be deleted with no issues.
Next run the OJ4500vG510g_m_Full_13-en.exe once again.
Once the error appears again, run the patch as you listed on your previous post once again.
If it still points to the A-F folder, open the newly created HP folder within the same Temp folder, copy its path and paste it into the patch once it shows the installation path and check for any change.
Please let me know if that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8600 - Now won't print in Black Ink Only!

Hi! After previously owning the Hp Officejet 8500a pro and experiencing numerous issues related to the 'Black Only' printing! We then decided to scrap the HP Officejet 8500a and move on to a new printer! We did a LOT of research into the new printer and at the time of purchasing the 8600 around August 2012 last year, we found no online content of similar issues relating to the 8500. We even contacted Live HP support to check if the 8600 would print in Black Ink Only with the colours cartridges levels at empty. The HP live chat representative informed us the printer WOULD indeed print in black only with all COLOUR cartridges installed and empty. Since we bought the new 8600, we have replaced just the Black setup cartridge with a Genuine HP Black 950xl. A few days ago all colours where at about 10% levels, apart from the yellow which then ran empty. We have been printing in Black Ink Only with the following message appearing, since the yellow ran out: "Yellow Cartridge out of ink, click continue to print in Black Ink only" As of this morning, the below message appeared with no option to print ink black only! "Depleted cartridges must be replaced to resume printing" The Yellow and now Magenta where out of ink, with no option but to purchase both cartridges, we replaced them and ran off 8 order sheets in Black Ink Only. Both cartridges where replaced with Genuine HP. Directly after printing these 8 pages, the current Ink Levels are now: Magenta - 100% fullCyan - Has now ran out with a Red X (Annoying!!!)Yellow - Is showing a 10% Ink level with a brand new cartridge installed!!!Black - 40% full 1. Why am I no longer able to print in Black Ink Only with the empty colour cartridges installed?2. Why is the Yellow showing 10% full with a brand new ink cartridge installed full of ink? Does anyone have any advice on how to resolve this, I would very much appreciate some imput. Kind RegardsKev Challis

I know it won't print without a cartrige. I was trying to explain that this "problem" is one that needs to be prepared for in advance by not having empty cartriges installed. I am not trying to find a way around the way the printer is made to function. My printer came with the color cartriges that I plan on having for a long time because I rarely need to print anything in color. The link Jason posted clearly states that this printer, being a IIC, needs all cartriges installed in order for it to print. Here is the section: For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed. In HP IIC systems, all supplies are required to be installed in the printer for the printer to function. (empahsis mine) Why it needs all supplies installed to function? I don't know and don't care. Why does it not print with empty color cartriges installed (the first question of the person that started this thread)? I don't know and it doesn't really matter. Have one set of color cartriges on reserve in case one of the ones you have runs out of ink. Don't want to hassle with this "problem"? Own another printer that is not an IIC inkjet printer.

Officejet 4500 G510g

New printer has been connected to Window Vista for several months; no changes made to system.
Getting msg that Officejet 4500 series disconnected.
Ethernet cable is fully connected; have uninstalled and re-installed software.
Have run scan doctor which is showing Officejet 4500 series connected w/USB; will not connect.
Any suggestions on how to get this printer working?
Thanks in advance for all help. Thanks.

Hello OrchidSkys,
Welcome back to the HP Forums.
I see that you are having a connectivity issue with the printer.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable or the Ethernet cable from the printer and the computer and leave them off.
Click on the following link for the HP Officejet Software and Driver Removal Utility.
Once all the software and driver have been removed, please click on the next link for the HP Officejet J4500/J4600 All-in-One Printer series Full Feature Software and Driver. Save this download to your desktop so that it creates its own icon. Double click the icon and follow the instructions for the install. Please do not connect any cables until the installation prompts you to do so.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet 4500 g510g-m won't print

Similar Messages

Maybe you are looking for