Officejet 6500 printing problem

I recently purchased this printer and it is connected onto my network with an ethernet cable. I have installed the full fat version of the HP software onto my computer, but the slimline version onto other machines. It prints perfectly well from all connected computers to standard A4 paper, but anything out of the ordinary, like an envelope or a sticky label causes problems.
Using my own computer, again connected by cable to the network, and running Windows 7 Professional and Office 2007, when trying to print a standard 110 x 220mm envelope, the printer starts the process, takes in the envelope and spits it out again unprinted, says it's printing and then gives a paper mismatch error message. Another computer connected by cable to the network and using Office 2007 but running XP Home performs in the same way.
I have spoken at length to HP support, and they say I have to change paper settings from within the HP driver. For a start there are nowhere near the same number of products listed in the driver settings as there are in Word, (no labels at all as far as I can see), but I have never had to change these settings using the driver with other printers, including the HP Officejet G85 this printer replaced. Everything is usually controlled from Word or whatever application you is using.
Is this behaviour a function of being connected direct to a network and would it perform normally if connected by USB, or could there be a fault? Any ideas gratefully received.

I have the same issue with my (2 month old) 6500A. The work around seems to be setting the preferences to "draft" each time....and it works. I can't seem to reset.

Similar Messages

I have problems printing with a HP Officejet 6500 printer directly from my iMac. The printer itself does function well, as I can print from another PC without any problems. Does anyone have a clue?

I have problems printing with a HP Officejet 6500 printer directly from my iMac. The printer itself does function well, as I can print from another PC without any problems. Does anyone have a clue?

Hello:
I must apologize . I should have checked here first:
http://support.apple.com/kb/HT3669#HP
According to the list, there is no driver for your printer included in OS X 10.7.
There are a couple of options:
1. Contact HP to see if they have a workaround.
2. If the model of printer is not listed but your printer is a PostScript printer or PCL Laser printer, try the "Generic PostScript" or "PCL Laser printer" drivers. Generic printer drivers may not let you access all the features of your printer.
I have not tried #2, but some people have had success.
Barry

Extra line running through the screen on my Officejet 6500 printer

I just noticed a second horizontal line running through the screen on my Officejet 6500 printer screen (right through where the ink levels show up.) The screen resembles graph paper. What causes this? Is there something wrong with the machine? Can something be done to correct it?

Hi there,
A full factory reset may not be required. Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP officejet 6500 E709n problem with scanner

Hi
I buy HP officejet 6500 E709n i have problem with scanner when printer work wireless (when work USB or cable RJ45 it's ok). When I try scanning windows give me problem "4,[2,7,80040007),(3,7,0)]", I change drivers and still not working. I have Vista and router D'link Di-524. Please help

Hi
I am having problem scaning from printer to desk top.Please help me

HP Officejet 6500 Installing Problems Windows 7

Hello,
When I triy to install the HP Officejet 6500 on my Windows & desktop, I get a error that setting up te printer failed.
This happens after I select the printer (wired) en select the printer that is found from the list. After that he try's to install it. After 10 seconds I get the Error. I can only select TRY AGAIN or NEXT to install Software. When I pressed Next, he installs the Printer and places an shortcut on my Desktop called "Add Printer". When I use this, I do the same steps as Above, but still I get the same error.
Can anybody help? Already disabled the firewall.

OK, make sure that all your firewalls are disabled for the installation process (Windows and your security system's).
If you just cannot get it to work still, do an L3 uninstall. Look for \util\ccc\uninstall_l3.bat on your printer's install CD and run it. This will strip the software from your system very thoroughly. Then install the software from here.
EDIT by Katie_H (4/1/11): Fixed broken link
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do I print a disk-saved HP Officejet 6500 printer file?

This morning I did not have any ink in my black HP 920 ink cartridge - so I saved a print ready document as a printer file on my hard drive. I now have a new ink cartridge in my HP Officejet 6500 Wireless printer. How do I print the disk file - if there is any way to load it to the printer "documents" printing file in Windows 7 - What name does it need to have - how long can the name be and how do I load the file to print in "documents" or just plain print the document? Whatever help can be provided - I'll appreciate!

You could try creating 'paper' the size of the #12 envelope, and try that possibly.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

How do I print using Ideapad K1 and HP Officejet 6500 printer

Hi folks
I have been struggling to configure the ideapad to print with my printer. I have the Ideapad K1 with Android Version 3.2.1. (I upgraded from 3.1 to 3.2.1). I have absolutely no idea on how to get this done and there does not seems to be any documentation around this. Any help will be appreciated. I might end up returning both the ideapads if I can't figure out how t print. I have a HP Officejet 6500 series printer (pretty new).
Thanks

This is pretty lame that the Ideapad does not allow you to print. It is quite inexcusable that for printing we need to buy an application or be limited to 20 prints (I can't seem to set up the trial application of printershare).
I honestly think I am better off retunrning both the ideapads and looking for alternatives. I am sure the Galaxy tablet will not have this stupid issue.
Lenovo Representative monitoring this Forum, If you are listening or reading would appreciate if you could do something about this.
Thanks

HP Officejet 4500 = Printing problem

Hello,
I have an HP Officejet 4500. When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue. But when I try to print out a document from my computer, the paper feeds through but does not print.
Any ideas?

Hi Perplexed99,
Welcome to the HP Support Forums. I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
I’ve included the Troubleshooting Print Quality document. I know you said the test page seemed to print fine but please follow the steps in this document. If that doesn’t assist you, please also Try the HP Print and Scan Doctor for Windows. You can find the download for the Print And Scan Doctor at hp.com/go/tools.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Officejet 6500 network problems

Can anyone tell me why my new officejet 6500E709N recognizes my home network name but will not recognize my wep key when I enter it?

How long is your WEP key? Does the key only contain numbers and the letters A through F?
Also, do you know if your wireless-router's WEP index is set to 1? From the front panel wireless setup wizard, the Officejet 6500 only supports WEP index 1.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Officejet 4500 printing problems

My officejet 4500 print jobs keep showing up as error in the que. I can print a test page, but can't seem to get anything else printed.
thanks for your help

Hi,
Please download and run the HP print scan doctor
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-123407-2&cc=us&dlc=en&lc=en...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Hp Officejet 5700 printer problem

Everything I print comes out small like 4x6 size on the printer. I have an HP Officejet 5700. It worked fined for last several months. Yesterday the problem started. So I went to HP website and download driver again, reinstalled and rebooted. Same thing. This happens with all applications, Mail or Word or even Preview. It looks fine on the screen. Any suggestions?

Try Reset Printing System, a menu choice in Printer Setup Utility above Quit.
You have a corrupted pref file somewhere, and this deletes and recreates them. You will have to Add the printer in Print & Fax/Printer Setup again.

Officejet 6500 Wireless Problems

Like everyone else I would receive on a whim that error message that solution center could not find the printer. So I would delete all the Hp printers under devices and printers and then go to start->hp->-officejet...->add device and go through the process of adding the device. I guess there was a limit to how many times I could do it because I started to get the page asking me if the wireless printer was on the network and when I manually typed the IP address it still didn't find it. So I have uninstalled, reset the router, rebooted, double clicked that l3 uninstall a bunch of times, checked my router settings checked my printer settings on the printer itself and via internet page and still no joy. I have also reset the printer to factory defaults. I have downloaded hp scan doctor and it can test, print scan all day long but when i run oj6500ve709_full_14.exe I can't install the printer.
So even though I have had the problem of solution center not wanting to work I thought maybe its something I done recently. I recently changed my router settings to wpa2 and enabled mac authroization. Could it be that HP doesn't like that? Should I have setup an adhoc vs infrastructure for communications mode????? Also to add, the oj6500ve709_full_14.exe doesnt see the printer even when its plugged in via USB. I did notice a faster install when I disabled Norton firewall but no joy otherwise.
Some help would be greatly appreciated as I am in college and have to do alot of write outs and then submit then online and my teacher is starting to get upset with my horrible cellphone pictures vs the scanned pdf I used to be able to do.
Thanks!

Oh I forgot to add that my OS is Win7 64 bit

Officejet 6500 prints 1 blank page from pdf files and nothing else

We just installed this printer. It prints from websites, word, quickbooks just fine. It also successfully copies and faxes. When we try to print from a adobe pdf attachment it prints one blank page and that is all. This also happens when we try to print from googledocs.
Thanks!
Message Edited by laura1982 on 06-05-2009 11:19 AM
Message Edited by laura1982 on 06-05-2009 11:20 AM

I have the same problem with an HP Officejet Pro L7680. Moreover, it now only prints double-sided!

Can not print to my HP officejet 6500 printer. Have to use internet explorer to print documents that are sent

with Firefox as my default browser, can not print documents. Have to change to internet explorer to print.

Hello , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having issues regarding your print output. I'd like to help! Although you've performed steps similar to a power reset, I'd recommend running these steps before working with the steps found in the document. I would recommend removing the ink cartridges from the printer, and perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar. I would also suggest following the steps in this document on Fixing Print Quality Problems for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer Series. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

HP Officejet 6100 printing problems

Hi I got a new macbook and a Officejet 6100. I can print to it just fine when I connect the laptop to the printer through USB using the HP printing software. However I want to be able to share the printing using my PC in the other room. It is running windows XP and can print to the printer no problem. I shared the printer and I can view and add the printer from the mac Printer Setup Utility.
Now the problem is I don't have a proper PPD to use when I load up the networked printer. Right now when I connect the printer to the mac using the USB it gives me the PPD of HP All-In-One 3.0.1 which works great. But when I load up the same printer shared from the PC it doesn't let me choose that PPD. It only lets get get to the built in mac os X PPDs which doesn't have the Officejet 6100 supplied. I looked up on the apple boards and support and according to apple the PPDs for the officejet 6100 are supplied in the system but I don't have them for some reason. I just re-installed the HP printers from the os x install cd as well. There is only one Officejet ppd supplied and that is for the 9100 which is a postscript printer.
I am pulling my hair out over this. Been working on it for hours with no luck. Please point me in the right direction and tell me what I am doing wrong.
Thanks and take care.
MacBook 1.83 Mac OS X (10.4.6)

Thanks for the replies.
I have tried the HPIJS linux drives to no avail. When
I use them my print jop shows up on the PC queue but
dissipears right away and nothing gets printed. They
don't seem to work for my Officejet 6100. Could it be
because it's an intel mac and these are ppc
drivers?
I hope not. Rosetta should take care of that. If not, I will be in big trouble, too.
Have you tried the OS X stuff at this HP website?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&cc=us&lang=en&product=2383 98&dlc=en&os=219
Phil

Officejet 6500 printing problem

Similar Messages

Maybe you are looking for