Officejet 8620

Question

I am having an issue with scanning in color.
If I place my documents directly on the scanner and then say save as pdf to computer or save as jpeg to computer directly on the printer, the scanner scans only in black and white and puts it on my computer.
Only if I open up the scanner dialogue on my computer and then hit scan on my computer can I get the scan to be in color.  
How can I set up the scanner so that when I place a color document onto the scanner and hit scan on the scanner, the scan will be in color ?
Thank you,
GG

Answer 1

Hi,
By your issue description I assume you have a Mac computer? otherwise please clarify your operating system.
The default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.
Regards,
Shlomi
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