Officejet Pro 8500A won't scan

Suddenly printer was no longer connected wirelessly.
After many tries at iuninstall/reinstall and following everthing I can find, I had my tech come out.
He was able to connect printer wirelessly through my network.
Howevder, he was unable to get the scan or any other function to work.
His determination is there is an HP known error that has caused this problem.
He said only HP can clear the error and reset my printer to scan.
Needless to say, I'm very unhappy. I really need to be able to at least scan.
PLEASE HELP!!
Once I posted this message, I was taken to another post : 
OfficeJet Pro 8500A a910a - scan to a network folder with Windows 8.1
 All my issues are exactly the same except two:
1)  I'm running Windows 7
2)  I can scan to a network folder only!
HP Doctor locates printer and printing functions work properly.
When I select FIX SCAN,  it says GET INSTALLER
I've done that several times.
Once loaded, it says it can not find a network device

Hi PrayHard,
I will do my best to help you with your scan issue. Follow the steps in this document for 'The scanning device could not be initialized' and Related Scanning Error Messages Display on the Co....
Let me know if this helped or if you need further assistance.
Thank you,
I worked on behalf of HP.

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